first national real estate | 2012 annual report
DESCRIPTION
In 2012, First National Real Estate celebrated its 30th anniversary. The 2012 Annual Report chronicles the network's achievements and initiatives undertaken.TRANSCRIPT
board of directors 01chairman’s report 02chief executive’s report 04campaigns 06communications & public relations 08online services 10professional development 12software systems 14property management 16commercial 18regional 20member services 22alliance partners 24national convention 26foundation 30national awards 32state awards 34service recognition 69kaye heath and national chairman 81regional councils 82advocates 83obituaries 83new members 84corporate details 86
contents
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01F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
Ray Ellis (Chief Executive Officer), Mark Millington (Vice Chairman) New South Wales, Deanne Lamprey (Independent Director), Cambell Giles (Western Australia), Mike Gray (Queensland), Garry Nash (Victoria), Russell Burton (Chairman) South Australia
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board of directors
Board of Directors (from lef t)
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chairman’s report
2012 was the celebration of the founding of the network. Our 30th anniversary gave us the opportunity to reflect on the vision, determination and business acumen of our founding fathers – Chas Heath and Bill Wood. When we assembled as a co-operative, in Bali, during the National Convention, a highlight was the 30th anniversary dinner where many ‘founding’ members received due recognition in front of their peers.
The spirit of reaching new heights that created our network has certainly come to the fore, recently, where market condit ions, throughout Austral ia, have been less than favourable. This spirit enabled your network to be at the forefront of innovation as was recognised by the IBIS Report highlighting that First National is now the third largest network, by market share, in the country.
Th is market share pos i t ioning, acknowledged by the IBIS Report, was linked to the network ’s media equ i va lency (med ia e xposu re expressed in dollar terms). In 2012, print media exposure totalled in excess of $3.5 million. The combination of print media and our leading social media strategy provided members with strong brand profile and market position with no financial contribution from individual members.
The network’s success has been built, largely, on the principle of co-operation. As Australia’s leading co-operative, we continue to set high standards with products and services to enable members to be at the forefront of real estate marketing. As a co-operative, our emphasis is always on member benefits and the delivery of more for less, notwithstanding our non profit philosophy.
Russell Burton
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This co-operation is highlighted by members who serve on our regional councils and, ultimately, the national board, and reflect the calibre of the broader membership. For the new members joining our co-operative, you r pa r t i c ipa t i on i s s t r ong l y encouraged at leadership levels, within the network, be it at zone, chapter or regional council level. In the spirit of involvement, thanks must go to the many ‘volunteers’ who freely give their time, experience and expertise to assist with regional events, Chapter Conferences and the National Convention.
It would be of great interest to the broader membership that our friends across the Tasman who, like us, have experienced very difficult market conditions in recent years, underwent structural change throughout 2012. The results of this change will enable the New Zealand membership to
access all innovations and product developments that the network has recently invested in. Added to this, their management structure now caters for the direct delivery of the substantial range of member benefits that most Australian members would be familiar with.
Our New Zealand members will, once again, be joining us at our National Convention in 2013 on Hamilton Island and the friendly rivalry will, no doubt, ensure another successful function.
My directorship spanning eight years concludes in May 2013. Throughout this tenure, I have been fortunate to serve and lead a Board that has always placed member benefits first and foremost. In 2012, this determination continued with the network’s investment in our long-term partner MultiArray and the concurrent decision to directly manage our digital marketing products.
On a personal note, I would like to take this opportunity to acknowledge the support I have received from family, friends and colleagues. However, it is the membership who, ultimately, provided me with the opportunity to participate in the ongoing success of our co-operative, particularly, in its 30th year. My directorship and, in particular my chairmanship, has been a very humbling experience in my business career – one I am very grateful for.
See you in Hamilton Island – May 2013.
The network’s success has been built, largely, on the principle of co-operation. As Australia’s leading co-operative, we continue to set high standards with products and services to enable members to be at the forefront of real estate marketing.
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chief executive’s report
Ray Ellis
Based on member feedback, nationally, market conditions were slow throughout 2012. It was against this backdrop that the network’s philosophy – to provide all the resources necessary for members to be leaders in their local area – came to the forefront.
During the year, every state Regional Council allocated funds from its retained profits to assist marketing campaigns, professional development and deliver addit ional member resources. This strategy was best exemplified by our national $50,000 Cash Drop campaign that delivered 11,500 buy, sell, lease or rental management leads directly to member offices.
The $50,000 Cash Drop lead generation campaign was a cont inuat ion of recent campaigns designed to deliver customer database growth to member offices. This transition to database, electronic and digital marketing is the new challenge and one that your network
has led in the real estate industry. The network’s products and services from websites, Utopia, Platform and our leading social media delivery places the membership in an enviable position of having instant access to resources that can be adapted to suit any office environment, with minimal ‘social media or database expertise’.
The challenge for the membership is to embrace the new marketing paradigm as rapidly as consumers have. The utilisation of social media, database management and delivery of meaningful information will rapidly become the benchmark of the best in our industry. To quote the phrase ‘the
times are a changing’ is not quite r ight – the t imes have already changed! The benefit to First National members is that we are leading in this arena.
In 2012, professional development witnessed a 186% increase in participation through the delivery of 134 sessions, nationally. Combined with face-to-face training, the online Academy (quality training direct to your office) provided in excess of 106 sessions both live and on-demand. This resulted in First National members being well prepared for these changing times. Members who, as part of our
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co-operative, freely gave of their time and expertise conducted many such sessions. Further, the opportunity for members to gain access to leading industry figures such as David Knox and Lee Woodward would, in many cases, be beyond the f inancial reach of the membership. As a result, inclusive of our ongoing commitment to member benefits, the network invested funds to ensure equality across the membership by facilitating world-renowned speakers at no cost.
The implementation of a national customer service team to assist members with their challenges has proven to be a landmark decision. The team addressed a broad range of issues including, but not limited to, database management, website traffic, local advertising, marketing campaigns plus ‘daily ’ requests for online assistance. When combined with the volume of design requests now generated throughout our
network (fulfilled by the national design team), members have access to a broad range of products and services that previously had to be sourced externally at great cost to individual members.
The network’s chapter conferences – property management, commercial and rural – were well attended in 2012. The participation and growth of these chapter events reflects the quality of agendas as well as the involvement of industry leaders, who deliver relevant business acumen directly to the membership. These chapter events offer a distinct ‘theme’ in a relaxed environment, giving members the opportunity to develop strong working relationships with colleagues who share a similar passion. The hallmarks of their success can be attributed to the chapter committees, comprised o f member s who i nves t t he i r personal time and resources to assist their colleagues.
The most successful event of 2012 was the network’s 30th anniversary celebration, which culminated in a dinner during the very successful National Convention conducted in Bali. During the evening, we were joined by five past chairman and in excess of 20 members who were acknowledged by their peers for their 30 years of membership.
We have much to celebrate in our 30th year – recognised as Australia’s third largest network by marketshare and a membership that reaps the rewards of our innovation and leadership. To the many members both past and present who have built this network, we say thank you for a job well done. The challenge before us, including the generational change taking place, is to ensure that First National leaves its unique mark on the industry over the next 30 years.
We have much to celebrate in our 30th year – recognised as Australia’s third largest network by marketshare and a membership that reaps the rewards of our innovation and leadership. To the many members both past and present who have built this network, we say thank you for a job well done.
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11,500+The number of entr ies in the $50,000
Cash Drop campaign
1.1 millionThe number of dropcards pr inted and distr ibuted for the $50,000 Cash Drop
campaignsWith the network united behind the six month $50,000 Cash Drop campaign, exposure to an audience exceeding 20 million reaped member businesses unprecedented publicity in local markets, generated 11,500 leads and delivered prizes that changed the lives of customers.
S tand ing w i th V ic to r ia ’ s S ta te Government, First National seized Official Event Partner status with the inaugural Victoria Regional Living Expo. This heavily promoted initiative captured the attention of the 450,000 Melburnians who intend moving to regional Victoria in the next three years. Thousands streamed through the doors
of the Melbourne Convention & Exhibition Centre and First National Real Estate was there to serve their needs exclusively. Over 300 leads were generated, leading to staff recruiting opportunities, sales, and acquisition of new property managements.
The network ’s seasonal and fes t i ve mar ke t i ng co l la te ra l helped members stay in touch with customers during cultural events and on the change of the seasons. Backing member businesses with even more support, Regional Councils initiated state based market ing campaigns
to drive more business to their doors, investing member marketing funds in complimentary pull-up banners, letterbox dropcards and social media initiatives to amplify marketing efforts.
Queensland’s Regional Council extended nat ional promotional efforts, running its Pimp Your Property $15,000 Home Renovation Giveaway from September until mid-December. Complimentary Utopia Social Facebook pages were used to support the competition and extend the depth of each member ’s community reach. Members benefitted from the addit ional publicity that surrounded winner presentations.
Engaging customers while generating business for members
snapshots
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6.9 millionThe number of views at tracted by
campaign ads on realestate.com.au
20 millionThe number of people who viewed the
$50,000 Cash Drop campaign TV adver t
1,164,150The number of eCards distr ibuted to
customer databases nationally
In Western Australia, sponsorship of the Perth Wildcats basketball team saw prominent First National branding added to Wildcats’ coach’s uniforms and the digital scoreboard at the newly opened Perth Arena. The coaching sponsorship gives members access to a substantial range of benefits that they can share with their customers, including complimentary tickets, corporate box seats, televised games, and the opportunity for customers’ children to participate in local sports clinics with team members. Away games played in other capital cities will extend the benefits of the sponsorship to all members nationally.
Continuing its energy efficiency and sustainability drive, First National affirmed its partnership with MobileMuster, the official recycling programme of the mobile phone industry – which keeps mobile phones and accessories out
of landfill. As part of this initiative, the Memor y Muster p romot ion encouraged customers to drop their old mobile phones at First National offices for recycling with a chance to win a prize. Over 85 satchels and 42 kilograms of mobile phones were collected for recycling, while members forged new community relations and added customers to their databases. As a result of the network’s support, First National won ‘Best Promoter Award’ in the 2012 Victorian Business Awards.
Wh i le the ne two r k ’ s mar ke t i ng campaigns keep the First National b rand top -o f -m ind amongs t consumers, they a l so p romote competitive teamwork, a focus on lead generat ion, and generate excitement and enthusiasm amongst member office staff nationwide.
‘Thanks for your festive and seasonal campaigns. I use them all the time – Christmas, New Year, Anzac Day, Australia Day etc. We’re always on the look-out for new ones. They are a fabulous tool that we use in advertising, signage and e-footers’
Michelle Car roll Market ing Coordinator First Nat ional King & Heath (Bairnsdale, Vic)
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87The number of members who
par t icipated in Proper ty Market Outlook
$3,649,853The value of f ree pr int media publicity
at tained by the network in 2012
communications & public relationsThe Property Market Outlook is now firmly entrenched in First National ’s public relations strategy. A record 87 members participated in the research that underpins the document – the benefits being substantial. Locally, members strengthen relations with their media contacts and customers. Nationally, the network reinforces its expertise and brand equity.
First National sets the pace with the highest level of social media influence
in the industry. Members receive benchmark PR and social content, tailored for multiple channels, and are extending their reach to dynamic new customers.
Social media is without doubt the new frontier in competition. It will unseat the complacent, whether they be established real estate brands or dominant local agencies. First National members recognise this opportunity and accelerated their
use of network-generated content across Facebook, Twitter and Blogs throughout 2012.
The network’s membership continued to improve its media engagement, both through independent generation of newsworthy articles and use of the network’s twice-monthly media releases and social media resources. At the same t ime, Fi rst Nat ional Real Estate enjoyed a high level of engagement with industry media,
Positioning members as local experts
snapshots
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59The height of social media
inf luence reached as measured by Klout (a scale of 1 to 100)
227The number of GEM Awards
media releases distr ibuted direct to members
57,568The number of all t ime views on
f irstnationalnews.com
contributing articles, interviews and comment in Real Estate Business, Smart Investment Magazine, Real Estate Institute Journals and more.
Next Generation Listing Submissions also set the network apart, providing members the exclusive technology to p roduce ind i v idua l l y ta i l o red listing proposals in just minutes. Now, salespeople and property managers can return from an appraisal appointment, enter specific details l i ke the i r p r ice expectat ions and commiss ion rate, then produce professional submissions on their office’s colour printer. No other real estate network offers this facility.
The network’s cyclical communications methodology underwent analysis and
format review. The long-established Your Industry responded to the dramatic increase in professional industry news media, now sharing links to sales, property management, market and business leadership articles of interest, twice monthly. Future communication strategies were mapped out and implementation will take place in due course.
Monthly newsletter templates continued to provide additional methods for members to stay top-of-mind. Requiring only minor tailoring at local level, members can quickly communicate market updates, achievements and results to customers. Refreshed early in the year, members select from digital and traditional formats.
The network’s National Contact Da tabase g rew subs tan t i a l l y th roughout the year, adding c u s t o m e r c o n t a c t s f r o m competitions and lead generation campa ign s, na t i ona l l y. U sed to distribute national focus, the network’s eMagazine now reaches an audience estimated to exceed one million customers.
Potentially negative media events were managed via a st rategy of member counselling and, where required, direct media engagement. This approach successfully minimised adverse publicity for members and protected the interests of the wider membership.
‘This is the f irst time I have used the Next Generation Listing Submissions and the process of personalising them with our photos and changing the text was so easy. It was a job I had put of f because I thought it would be too time consuming. The content in the sales listing book was great – relevant and set out really well’.
Janet WestwoodFirst National Real Estate Westwoods(Werribee, Vic)
Winner Tasmania Young Achievers Award sponsored by First National
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• Superior Search Engine Optimisation (SEO) tools • Simple content management • Familiar website layout for convenience • Just $180 +GST per month
For more information, speak to your Member Services Manager or contact the Online Services Team at National O�ce on 1800 032 332.
Your new First National website is ready!
80The number of new First National
Websites implemented
8.17 millionThe number of t imes First National
Facebook updates were viewed
online servicesIn 2012, First National took control of
its data and Internet strategy to assure
ongoing member business growth,
leading search engine optimisation,
cost sav ings and one point of
data entr y. Throughout, the team
delivered an average 400 leads per
month and 200 appraisals, direct to
member businesses.
As a result, First National began to
rollout new member websites and
evolve its content management
system. Throughout the year, 80 new
websites were delivered and members
reported positively on the ease of data
entry, cost savings and support of the
newly established Customer Support
Team at National Office
As part of the shift, both Online
Ser v ices and Customer Suppor t
teams set a new benchmark for
member assistance by creating a
library of on-demand training videos,
taking over a hundred support calls a
week, and conducting over 100 hours
of live training.
S e a r c h e n g i n e o p t i m i s a t i o n
continues to be a valid component
of the network’s strategy to achieve
unprompted top-of-mind brand recall.
As an early adopter of Google Places,
and business listings on Google Maps,
the network maximised its position in
2012 through continuous text marketing
on member listings and updates in line
with Google Places developments.
Social media websites, in particular
Facebook, continued to dominate the
online space throughout the year. With
A new chapter in online technologies and social networking
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110The number of ‘live’ t raining
sessions delivered
4000+The number of National Website
enquir ies received
6.7 millionThe total number of times First National
Real Estate of f ices were seen on Google Places
an established Facebook presence,
the network focused on increasing
customer engagement. This was
improved with three customised
Facebook pages that simplify the
search for First National offices,
the creation of property alerts and
customer appraisal requests.
The corporate Facebook page has
since boosted the network’s brand
ident i ty through t ransparency,
prompt customer service, and
the promotion of lead generation
campaigns. Management of the brand
identity is key and, throughout 2012, the
corporate Facebook page exposed
the network ’s message and services
to approximately 600,000 Facebook
users a month, at virtually no cost to
the membership.
Developments in other Social Media
spaces such as Twitter, Blogs, Pinterest
and YouTube have also contr ibuted
to the growth in awareness of the
First National brand.
‘We wanted to run the minimum software with maximum features, so we adopted a new First National Website in May. We had a few teething problems during the transition, but First National’s Online Services staf f worked hard to help us through. Our website is now running smoothly, and we’re receiving very favourable comments and business opportunities from consumers. We’re glad we made the decision to change and recommend other of f ices do the same’.
Nick van VlietFirst Nat ional Nick van Vliet(Willunga, SA)
‘The changeover to Content Management System to control the content on our website is like a breath of fresh air compared to the old system. It’s extremely user-friendly and so easy to navigate. I even managed to teach myself how to create forms.’
Kylie Cli f fordMarket ing ManagerFirst Nat ional Pope Ni tschke(Mt Baker, SA)
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106The number of on-demand videos
available via Academy
134The number of face to face
sessions nationally
professional developmentA 186 per cent increase in member participation confirms the suitability of the network’s training. The First National’s Competitive Edge with Lee Woodward audio ser ies del ivered a ground-breaking approach – one in which sales, property management and business management staff trained to work as one to deliver better service and greater profitability.
Over 156 face-to-face and on-demand professional development se s s i on s we re de l i ve red, r i gh t across Australia. These skill-boosting opportunities covered all practical
facets of the real estate business, instilling greater confidence in staff and reducing risk.
In a network first, the First National’s Competitive Edge with Lee Woodward Programme provided a free 12 disc audio programme that provided brilliant, yet simple, business systems and strategies to coach entire teams to greater levels. With a core focus on leadership methods, solid actions and company projects, the Competitive Edge programme would have necessitated an investment of tens of thousands from members’
competitors, if they were to match First National’s advantage.
Fi r s t Nat ional ’ s leading agents joined Lee Woodward in the audio programme, sharing their expertise and outlining the activities they undertook to deliver top results in their local market. Clear, concise information about First National products and how they use them was integral to the programme, helping members exploit the many free tools already at their fingertips.
Members need training resources that deliver when their business demands it.
Maximising per formance through practical, top quality coaching
snapshots
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553The number of people that logged into
live sessions in Academy
2031The total number of views of
David Knox sessions
3686The total number of registrat ions for
professional development sessions nationally
That doesn’ t a lways coincide with the professional development schedule, hence the 90 videos now available on-demand that get regular use in Academy. These vital tools cover property management, Platform, Utopia, Commercial, Trust Accounting, Public Relations, Alliance Partners and fusion2.0.
In conjunction with the network’s 2012 online Academy, which incorporated the vast David Knox on-demand resource, the network provided face-to-face local sessions throughout the nation with a focus on business growth.
The professional development team achieved the aforementioned 186 per cent surge in registrations by embracing new technologies, seeking ongoing member input via Regional Counci ls, and through effect ive promotion. The team also piloted live streaming of sessions, receiving encouraging member feedback and response rates. The benefit to members was great, especially those in regional areas where travelling to attend training sessions is time consuming, sometimes impractical, and expensive.
‘Firstly, Lee Woodward’s video summary of the real estate industry is one of the best visual summaries I have ever seen of what we do. It really helped our team understand the importance of ensuring all database details are correct, why we invest so heavily in continual prospecting, why we market them within their Business Development Area, and why we do everything we can to keep our company database information clean and current.
We have taken summary notes of the audio sessions and limit training to 15 minutes at a time. The team can add their own notes to the summary points and we f ind this improves their learning.
Thank you First National for this great programme. It can only strengthen the skills of the team members that listen to it and we are committed to implementing some of the strategies’.
Tim Aldr idgeDirectorFirst Nat ional Collie & Tierney (Mildura, VIC)
‘What a pleasure it is to attend training sessions with everybody contributing and sharing ideas. The new and reborn breed of Property Manager within the First National network should be commended. With this outlook, we have a great future’.
Julie HollowayDirectorFirst Nat ional Walsh & Sulli van (Baulkham Hills, NSW)
200 186%
100
0
increase in member
par ticipation
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2368The number of domain names managed
by First National Domains
265 The number of people who at tended
Plat form training sessions
software systemsFirst National achieved single point of data entry for its CRM and websites in 2012. Consolidation of systems continued, as did the pursuit of greater efficiency and superior customer service delivery.
Customer Relationship Management is the holy grail of real estate practice. Platform consolidated its position in 2012 as the CRM of choice with the release of Version 3 and the introduction of Platform for Property Management. Platform is one of the most advanced systems available and can be relied upon to drive repeat business to new heights through regular, programmed customer contact.
Integration of Platform across the entire First National product range was achieved and member uptake of network products and services continues apace.
Establ i shment of a dedicated Customer Service Team at National O f f i ce bo l s t e red t he suppo r t services that underpin the network’s d i g i t a l s y s t e m s . M e m b e r s enjoy the assurance that friendly First National staff members are readily accessible and user questions are promptly addressed.
Strong patronage of monthly online Platform professional development sessions continues to boost skills
through the network’s offices. Typically, more than 35-40 members and their staff will login to any one session and actively participate in Q & A sessions as well as specialist focus groups.
The network ’s premier eMarketing system – Utopia – remains the eMarketing system that members depend upon to distribute ‘just listed’ customer alerts, newsletters, open for inspection lists, and to match buyers/tenants to properties to drive results. Monthly customer newsletter templates were updated and, during October, Utopia received a ‘spring clean’ that introduced a simplified, more modern look and interface design.
Driving growth, prof it and ef f iciency
MacBook Pro
snapshots
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393,171 The number of SMS messages
sent by Utopia
14.5 millionThe number of emails sent by Utopia
(Newslet ters and Aler ts)
176The number of members utilising a combination
of Plat form Sales, Plat form Proper ty Management and a First National Website.
Utopia ’s su i te of templates was r e f r e s h e d a n d e x p a n d e d s o members could continue to lead the field in customer communications. Plus, Utopia’s server technology was upgraded in order to match growing demand and member performance expectations.
As with all software systems, training helps unlock the full business benefits and members exploited opportunities to lift staff skills throughout the year. The ‘H idden Secrets of Utopia ’ professional development session at National Convention drew particularly impressive numbers, reflecting the system’s popularity and uptake across the network.
Utopia Social, the offshoot that dist inguishes member Facebook pages from competitors, offered a cost effective solution that puts
members at a distinct advantage in social media. Nearly 100 per cent of Queensland offices implemented Utopia-Social in 2012, using the system in conjunction with lead generation competitions.
First National Domains remains a dependable, cost-effective service for members and provides peace of mind concerning renewals and ongoing management of an agent’s most impor tant d ig i ta l assets. First National Domains now manages over 2300 domain names.
F i r s t N a t i o n a l E m a i l w a s a l s o introduced to assist members who require an external party to manage their in-office email services and the uptake was rapid.
First National SMS continued to provide members with cost effective access to SMS texting services.
‘My team f inds Platform to be fast and user friendly. With client and property information consistent across sales and property management departments, errors are reduced and continuity assured. Platform just keeps getting better!’
Neil WardlawFirst Nat ional Spr ingwood (Spr ingwood, QLD)
‘Utopia is a great ‘listing tool’ that enables us to track buyers, f ind out who’s hot, who has viewed the property, and who the potential buyer might be. We are so pleased that we have Utopia - it certainly makes our jobs a lot easier and we believe it contributed to us winning the award’
George & Lisa Cor reiaFirst Nat ional Tully (South Lake, WA)2012 Highest Number o f Exc lusive List ings Resident ia l award w inners
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52The number of professional development
sessions delivered
194The number of Proper ty Managers who
at tended the Proper ty Management Conference
property managementFi rs t Nat ional now manages over $12 billion worth of investment property nationally. The network is committed to rigorous professional development as well as the delivery of systems and tools that facilitate the highest standards of service in asset management.
T he 2012 P rope r t y Managemen t Conference was acknowledged by the membership as the network ’s most successful and attracted record numbers to its 10th anniversary. With p roper ty management resou rces continuing an established trajectory of rapid expansion, the Conference
offered the chance for property management staff to catch up with each other and First National’s new products.
Titled ‘Service, Profit and Growth’ the annual Conference agenda focused on lifting service standards, raising levels of efficiency and promoting rent roll growth techniques. Addressing the needs of Property Managers and Principals jointly and separately, special breakout sess ions targeted addi t ional knowledge shar ing amongst Principals, supported by useful tips from experts.
One of the most exciting products delivered was the network ’s next generat ion iPad App – Property M a n a g e m e n t R e p o r t e r. T h i s development delivered a step-gain over the network ’s My Condit ion Reporter App, delivered just 12 months earlier, and adds ingoing and outgoing condition reporting, inventory and routine inspection functions, amongst many other functions. Exclusive to First National, this time saving device permits Property Managers to view previous reports while inspecting properties and reduces the time consumed by vital administrative tasks.
Setting new per formance standards
snapshots
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99Members using
My Condit ion Repor ter App
$12 billionProper t ies under
management nationally
250The number of proper ty managers
subscr ibed to the Proper ty Management Facebook discussion group
With $12 billion of properties under management nationally, the demand for better customer service and organic rent roll growth is ongoing. Expert trainers focusing in these areas therefore featured heavily in the professional development schedule throughout the entire year.
The ever-popular Property Management Facebook Discussion Group continued to be a source of networking and almost instant problem solving for Property Managers. It increased its following to 250 members.
Amongst other developments, the range of al l iance partners supporting property managers was expanded. This assured a continued compet i t i ve edge i s eas i l y maintained. A community referral programme joined the range of marketing collateral on offer, and month ly news let te r templates were refreshed, adopting a new, more modern look. They remain a popular source of content for property managers to include in monthly statements and customer database communications.
‘What a great weekend of information at the Conference! It was loads of fun and so nice to meet dif ferent of f ices and have the chance to learn with them. Hats of f to the great organisational ef for ts of the team’.
Gayl EllisProper t y ManagerFirst Nat ional Nor th Haven (Nor th Haven , NSW)
‘On behalf of First National Reliance, I would like to of fer a huge thank you to everyone who organised and spoke at the Conference. I’ve taken away so many friendships and a book full of great information to implement on Monday’.
Laura MoodyProper t y ManagerFirst Nat ional Reliance (Hampton Park, Vic)
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42Commercial members
Australia wide
28%The grow th in commercial membership
commercialFollowing 28 per cent growth in just 12 months, First National Commercial now has 40 offices nationally, is an established leader in commercial property services, and offers a partnership proposition distinct from its competitors.
Fi rst Nat ional Commercial enables residential real estate agents to build a commercial operation, leveraging from one of the country ’s largest, most recognised real estate brands – First National Real Estate. With over 400 offices throughout Australia’s suburbs and capital cities, its members are uniquely positioned to capture and market small and large-scale retail, industrial and office sector listings.
Delivery of the Commercial QuickStart five-module programme strengthened First National Commercial’s recruitment proposition, giving it the essential tools to guide residential real estate agents through the establishment of a commercial arm, or the foundation of a stand-alone commercial business.
This unique benefit of membership sets First National Commercial apart from other commercial brands and will contribute to future membership g rowth. F lex ib le b rand ing a l so underlines another point of difference, as does the famous willingness of First National’s core membership to share expertise for mutual benefit.
The f ive QuickStart modules – Model Office, Compliance, Property Management, Marketing and Brand – are a valuable resource, aimed squarely at business growth and written in plain English. They help members reap the benefits of working ‘on’ their business rather than working ‘in’ their business.
The ‘Fully Charged’ Commercial & Rural Conference brought new perspective to a sizeable commercial development when members toured the Canberra International Airport construction site and adjacent business park. Fundamental information about
Commercial property services leadership
snapshots
19F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
19,963The number of subscr ibers in the National
Contact Database
$30 million The spr ing sale pr ice achieved for
The Esplanade Hotel (Por t Hedland) by Serge Doumergue
$7,000Funds raised at First National Char ity
Auction at the Commercial Conference
development strategy, economics and property management was shared, giving delegates vital insights to take back to their businesses.
Senator Bill Heffernan gave a rousing presentation on foreign investment and the threat to Australia’s food security. The Master Builders Association revealed the new world of commercial real estate and divulged how the construction industry is working hand in hand with commercial agents to solve its greatest challenges. Other speakers, keynotes, networking opportunities and field trips rounded out a comprehensive agenda crammed with useful advice, recommendations and professional development.
During the year, new commercial templates were added to First National Advertising (formerly fusion2.0), the Commercial Property Investment Guide was refreshed, new photo signboards
were launched, the Nat ional Contact Database used extensively, and members added key contacts to FN Connect – First National Commercial’s corporate contacts sharing system.
Changes to Work Health & Safety legislation affects risk for commercial p r o p e r t y m a n a g e r s , h e n c e Australian Property Compliance (APC) joined the network’s stable of Al l iance Partners. This gives First National Commercial members expert advisors to turn to for audits, assessments, compliance advice and training.
With its ever-growing suite of benefits, First National Commercial offers a compelling partnership proposition, courtesy of a member based managerial focus and a strategy founded in solid business fundamentals.
Our commercial portfolio has increased by some 30% and this is in no small way due to our point of dif ference, signage and the First National Commercial brand. I encourage all of f ices, even if they have a modest commercial portfolio, to get behind the commercial brand.
Gar r y NashDirector/Victor ian ChairmanFirst Nat ional Gar r y Nash (Wangarat ta, Vic)
‘It is encouraging to see First National of f ices adding the commercial brand to their businesses, thereby growing and becoming a “one stop shop” for their customers. Throughout the industry, First National branding is proving a dominant force’.
Chr is Mar t inDirectorFirst Nat ional King & Heath (Bairnsdale, Vic)
Senator Bill Hef fernan
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150The number of entrants into the
Lake Argyle Swim event
320,000The number of patrons who at tended
the var ious Ag Shows featur ing First National showcases
regionalAs official event partner of the Victorian Government’s 2012 Regional Victoria Living Expo, 2.8 million people saw prime time TV and radio advertisements featuring the First National brand. Regional profile was further strengthened through established marketing initiatives, agricultural shows and regional field days.
With 450,000 of Melbourne’s metropolitan residents contemplating an escape to the country in the next three years, the inaugural 2012 Regional Victoria Living Expo presented an extraordinary opportunity to seize prominence for metropolitan and regional members in association with the Victorian State Government.
Over 8000 residents streamed through the doors of the Melbourne Exhibition Centre, passing First National Real Estate’s exhibition in the process. More than 300 business leads worth an estimated $3.5 million in fees were captured during the three-day event, all of which were referred to relevant First National members.
During the exhibition, State Premier, Ted Baillieu joined members and staff on the stand, donning a First National Rural Specialists t-shirt, with the words ‘Ask me about relocating’ on his back. Countless new customer relationships were subsequently formed, leading
to current and future business opportunities for all First National members.
A t the Commerc ia l & Ru ra l Conference, Senator Bill Heffernan addressed members concerning Austral ia ’s natural assets and the risk posed by the nation’s failure to appropriately capitalise upon them. Guest presenters educated members in their chosen fields, providing valuable intelligence and forecasts for both commercial and rural markets, to better prepare members for the year ahead. Offsite, guided
Meeting the challenges of rural Australia
snapshots
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300+Business leads generated for members f rom the Victor ia Regional Living Expo
$8500The funds raised for First National
Foundation at the Commercial & Rural Conference
$3.5 millionThe estimated value of business
leads generated f rom the Regional Victor ia Living Expo
tours incorporated a unique farming enterprise as well as the construction site at Canberra International Airport and its associated commercial offices precinct.
The Rural Special ists and Lifestyle Specia l i s t s market ing in i t ia t ives continued to strengthen the network’s regional positioning as the network to turn to for specialised real estate services. Now in their second year, their logos appear in digital and traditional marketing initiatives and are embedded in the network’s culture.
Sales and Property Management Next Generation Listing Submissions, the new look First National Rural website and the aforementioned Rural Specialists and Lifestyle Specialists marketing suites bolstered Regional members’ abilities to differentiate
themselves from competitors, and deliver quality products and services to their clients.
Continued support of regional expos around the country such as Farm Fantastic, The Toowoomba AgShow, the renowned AgQuip field days in Gunnedah, and the Wimmera Field Days in Victoria kept members and the First National brand in front of regional audiences. Sponsorship of the Lake Argyle Swim (Kimberley, WA) and sponsorship of the Tasmania Young Achiever Awards furthered regional exposure, with first class displays at all events.
‘The Regional Victoria Living Expo was a great opportunity to promote First National Prom Country. We thank the whole team at First National Real Estate for your valuable work setting up the display and coordinating the expo. It was nice to meet the people thinking of relocating to regional Victoria. We look forward to contacting all the new entries in our database and introducing them to our beautiful region’.
Glen O’NeillMarket ing AssistantFirst Nat ional Prom Count r y (Leongatha, Vic)
‘The programmes and training provided by First National have kept our of f ice and staf f up-to-date with social media and technology. ’
Donna Wr ightLicensee in ChargeFirst Nat ional McCur ran & Company ( Char lev ille, QLD)
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30The number of new of f ices inducted into the network
296Auctions conducted by the
Member Services Team
snapshots
member servicesMember Services Managers targeted individual business growth strategies t o h e l p p r i n c i p a l s o v e r c o m e tough conditions.
The rollout of new First National Websites was also key to the delivery of 2012 member benefits. Member Services Managers (MSMs) helped offices review and upgrade existing web content in preparat ion for t he i r t rans i t i on. Demons t ra t ions and rollout prioritisation facilitated smooth, on t ime de l i ve r y and implementation. Follow-up support and training combined with the dedicated Customer Service Team
at National Office assured fast-track familiarisation for users.
Sharing expertise and ideas is truly the strength of First National Real Estate – its unique point of dif ference. MSMs assisted this process; ensuring new members were aligned with existing members to build camaraderie, expertise and managerial confidence. The network ’s Nat ional Convent ion provided additional opportunities for members to interact, due to a schedule and programme that offered more time for member skill sharing.
For existing members, the service emphasis was upon more effective use of existing technologies, already deployed within their business – for instance, many members do not utilise Utopia to its full capacity because of staff turnover. Targetted training has improved usage and uptake.
The identification of members’ Business Goals in recent years has helped inform a better understanding of what motivates members. As a result, ‘Peer Forums’ became more prevalent than traditional Zone Meetings throughout the course of 2012. These take the form of discussion forums where alliance
Targeting individual business growth strategies
Member Services Team
23F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
80The number of new First National
Websites implemented
1518The number of member services
of f ice visits
582The number of staf f who completed f ree
Continued Professional Development t raining in NSW
partners with specific expertise address members about thei r chal lenges. Members report these meetings as being amongst the most productive they have attended.
Amongst the many highlights of the year, South Australian members gathered for a Principal’s Forum in Broken Hill, Western Australia members continued their strategy of Quarterly Awards gatherings peppered by training and networking opportunities; in Victoria, Zone Meetings evo lved in to Peer Forums where suppliers, MSMs and staff interacted more productively.
First National’s Chief Auctioneer, Michael McCaffery travelled the country, sharing his auction expertise with teams of First National agents seeking to lift their skills. The Auction Extravaganza was an
example of the creative way in which the network brings members together to share their experiences in an atmosphere of learning and development.
In the final months of the year, MSMs capital ised on the enthusiasm that followed the Bali National Convention with the Palm Tree and Message in a Bottle campaign. Understanding the true value of ne twork ing and camarader ie accessible at Conventions, the campaign aimed to make sure as many members registered for the 2013 National Convention (Hamilton Island) as possible. The outcome being 300+ registrations locked away, breaking the previous record by in excess of 40 per cent.
‘Having been associated with the LJ Hooker group for 18 years, we decided to move to First National in 2012. The ‘challenge’ of transition was greatly eased by our MSM Percy Sur ti who helped immensely and is quick to respond with advice, or resolve issues. Our move has been refreshing and has brought new and exciting oppor tunities.’
Peter Whi tcrof tDirectorFirst Nat ional Robina (Robina , QLD)
After 20 years in the corporate sector I can attest to what is required in a good consultant/Member Services Manager. Darrell Fernandes has impressed me with his enthusiasm, dedication, honesty and passion. He has supported my staf f, my weekend community events, and is seen as the friendly corporate face of First National’.
Michael SleimanDirectorFirst Nat ional Daystar (Padstow, NSW)
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7414 The number of ut ili t y connections
managed by Direct Connect
38The delegate representat ion f rom
Alliance Par tners
snapshots
alliance partnersAlliance partnerships have always reinforced the competitive strength of First National Real Estate members’ businesses. Their commitment to maintaining the network’s progressive edge was emphatic at the network’s 30th anniversary Convention.
Fourteen al l iance partners and preferred suppliers displayed products and services in an informal lounge-like atmosphere, providing members the opportunity to explore ways in which their businesses might add value or improve efficiency in the year ahead.
A private suite enabled demonstrations as well as Q & A sessions about
First National’s Customer Relationship Management (CRM) system, Platform. This assisted members to understand the system’s strengths and how to make the transition to a single point of entry solution for sales, management and property management.
Legislative compliance represents a significant challenge for estate agencies, particularly, in the light of new Work Health & Safety legislation and across the board changes affecting liabilities for commercial p rope r t y management. The introduction of Australian Property Compl iance (APC) as a new
alliance partnership makes it possible for members to confidently meet their obligations quickly, efficiently and cost-effectively. Operating nationally, APC provides compliance audits, reports, advice, t ra in ing, Essent ia l Safety Measures guidance, and help with Work Health & Safety (WHS) matters. They are the ‘one stop shop’ that brings peace of mind to members.
Other partnersh ips formed in 2012 included GasSafe Australia, RealSatisfied, Sothertons Chartered Accountants and HR Advice OnLine. These suppliers bring substantial benefits, either by simplifying management or by adding value to general property services so members
Making member businesses more competitive
25F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
438The number of BMT Tax Depreciat ion
Repor ts ordered
16The number of Alliance Par tners
who are par t of the First National Family
20Print force celebrat ing over 20 years with the network
can demonstrate a competi t ive point of difference.
Sothertons offer specialist real estate agency accountancy services to the network, assisting with cash flow and working capital management, budgets and forecasts, recession survival strategies, risk management and internal audits. Many members bene f i t ed f r om the i r e xpe r t guidance in benchmarking and KPI management throughout 2012.
With new legislation coming into effect, GasSafe Australia keeps members on the front foot, servicing and assessing gas appl iances nationally. As the leading authority in domestic carbon monoxide detect ion and alarms, GasSafe helps members keep our tenants as safe as possible and their landlords’ properties compliant.
Customer satisfaction is integral to growth. RealSatisfied exists for the express purpose of helping members deliver their promise – ‘We put you first ’. Its survey system enables members to consistently track customer satisfaction so they can respond appropriately and generate positive, business testimonials in the process.
HR Advice OnLine made a significant i m p a c t o n h u m a n r e s o u r c e s management across the network throughout 2012, helping members bet te r unders tand the i r Nat ional Employment Standards obligations, and how to more efficiently manage staff. Perfect for small to medium businesses, HR Advice OnLine unlocks access to forms, checklists, templates and how-to guides that assure peace of mind that members are compliant with legislation.
‘…all the delegates were constantly talking about what a good a time they were having and how much they were getting out of the Convention’.
Chr is Scic lunaDirect Connect
‘Printforce’s association with First National extends over 20 years. Our partnership allows us to help new members make an easy transition to the network, of fering stationery and marketing products via our online ordering system. National Convention helps us maintain relations with members and reinforce our promise of the best quality and turnaround times’.
Greg CoulsonPr int force
ê 1Form
ê AFG
ê Barclay MIS
ê BMT Tax Depreciation
ê Business Covers
ê Direct Connect
ê Excel
ê GasSafe Australia
ê Honans
ê HR Advice Online
ê MultiArray
ê Poolwerx
ê Prinforce
ê realestate.com.au
Convention Alliance Partners
26 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
national conventionNational Convention was a reflection of the membership’s pride in three decades of cooperative achievement. 30 new members joined over 400 delegates to celebrate and honour the past, while enthusiastically embracing the network’s future.
A theme of growth set the tone for the network ’s 30th anniversar y National Convention at the Grand Hyatt Bali. With so many founding members in attendance, a reassuring sense of family and continuity imbued events. Widespread confidence in the network’s cohesion and direction was tangible.
The spirit of achievement and abundance makes First National a potent force in Australian property. Cooperation defines our membership. Through structures enabling member input, the brand has advanced and First National members
are justifiably proud of the gains their cooperative has made.
Four past Chairmen; Rory Trotter, Frank Tierney, David Hamilton, and Simon O ’Donoghue, jo ined past Board members and Regional Councillors, Kaye Heath Award w inners and Advocates to ce leb ra te th ree decades of member cooperation and accomplishment.
Acknowledging the contribution made by First National’s many long-standing members, the network’s top priority was to pay tribute to their ‘blood, sweat and years’ – in other words, their investment made in establishing a respected brand and developing genuine member benefits.
As such, events were carefully crafted to assure that, in the process of
recognis ing elder s tatesmen, Advocates and key-contributors; new members gained a fu l l appreciation of the essence of First National, its journey, and the essential spirit of cooperation that will carry the network forward.
The Hon Jeff Kennett, AC
Reflecting the resilience of our membership, ex-Victorian Premier, Jeff Kennett officially opened the Convention with a reminder about the value of positive thinking and the importance of being grateful for this country ’s great fortune. Leadership, l ife and love, Jeff reminded delegates, are the things that matter. Pointing to the fundamentally robust state of Australia’s economy, the message
Celebrating 30 years of camaraderie
27F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
national conventionwas clear – don’t focus on the negative but grasp the positive and the results flow through everything.
GEM Awards
Nothing succeeds like success and members delighted in seeing the network ’s top national per formers recognised in front of their peers. The General Excellence and Marketing Awards provided the platform for some extraordinary results to be acknowledged and, with Jeff Kennett distributing the awards, our winners will long remember their night of nights!
30th Birthday Diamonds & Pearls Dinner
Following the unveiling of the network’s 30th anniversar y v ideo, there was scarcely a dry eye in the house. Delving deep into First National’s archives, this
retrospective revealed images from the founding days of First National. Going right back to the very first Board of Directors, Regional Councils and employees, members were reminded of the commitment and tenacity of their colleagues, many of whom were in attendance.
Fun, Games & Entertainment
Our 30th anniversar y called for a careful balance of work, play and surprises. Beginning each day with a relaxing Yoga session on the beach proved popular with large numbers of members. The official welcome dinner party was held on the beachfront, setting the scene for a traditional Balinese welcome and yet another John Blackman escapade. With a huge buffet of fresh seafood and Indonesian delights, members were spoilt for choice.
‘The National Convention in Bali was absolutely f irst class from beginning to end. The quality of speakers was sensational and, most importantly, I was able to catch up with members I knew from past conventions and meet plenty of new members. I had the opportunity to discuss with like-minded people the ups and downs of my business and compare solutions and ideas with them, drawing on their experience. To me, this is some of the best training on the market. My team and I look forward to having a strong presence and participation at Hamilton Island in 12 months time.’
Jeremy O’DonoghueDirectorFirst Nat ional O’Donoghues(Larakeyah, Dar win, NT)
Wi th a f te rnoons schedu led fo r relaxation, members launched into explorations of Bali, its golf courses, shopping, restaurants and scenic attractions. Either that or they made great use of the Grand Hyatt Bali’s endless pools and water slides.
AGM
The outcome of the Annual General Meet ing saw the cont inuat ion of Chairman Russell Burton’s (SA) leadership and the acceptance of the auditor ’s Financial Report. All existing Directors were reinstated and, fo l lowing the Board ’s f i r s t meeting, Directors appointed Mark Millington (NSW) as Vice Chairman, Mike Gray (Qld), Garry Nash (Vic), Cambell Giles (WA), and Deanne Lamprey (Tas) appointed as the Independent Director.
28 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
50Business sessions
37The number of 25+ year members
who at tended convention
snapshots
Alliance Partners
Conventions enable Fi rst Nat ional ’s supporting partners to showcase their systems and services that help our businesses shine. Sharing lunch with our alliance partners helps new members quickly establish an understanding of the scope of products on offer, as well as confidence in new relationships. We acknowledge our alliance partners and thank them for their ongoing sponsorship.
A Night With ‘Blackers’
It ’s not all professional development at Conventions. There’s plenty of fun as wel l . Res ident funny-man and Convention MC, John Blackman has become an institution at First National. So, it was with great enthusiasm that members jumped into the Tr iv ia
Challenge, competing and, in some cases, cheating but having a hilarious time, whiling away the remaining hours before heading to the airport.
Getting Down To Business
Conventions are about boosting skills, networking and expert advice. Through his opening address on the economy, network and future, Chief Executive, Ray Ellis reinforced the need to embrace the rapid rate of change throughout the indust r y, exp la in ing that the schedule of Convention workshops and keynotes had been chosen to specifically address the challenges members would face in the next 12 months.
Lee Woodward ’s presentat ion – Getting the most out of the systems – showed members not only how to leverage from First National ’s in-house products, but also how First National ’s Competitive Edge with Lee Woodward system makes estate agencies operate as one unit, rather than separate departments. Florence Caruette’s outline of the dos and don’ts of real estate leadership provided insight into the successes and mistakes that so often characterise member businesses.
Workshops demystified the changing leg i s la t i ve landscape of Human Resources, how new First National Websites keep members ahead of compet i tors, making Foundat ion the cornerstone of your business,
29F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
365The number of delegates who at tended convention
24New members who at tended
New Member Induction
38Delegates representing
Alliance Par tners
and Zoe Freeman explained how Social Media is best used to advantage – a session that was jam packed!
Nothing’s more important than a strong grasp of points of difference. First National therefore outlined 25 key points of strength that members and their teams grabbed hold of. Panels hosted by our most successful agents provided invaluable Q & A sess ions, l i f t ing the s ights and aspirations of many a delegate.
Inspiration takes many forms but Eddie Fakhri ’s presentation compelled many to see their own challenges in a different context. Other sessions targeted Property Management and building rent rolls, Search Engine Optimisation, auction skills, growth, public relations, Platform, effective delegation to double productivity, rural, commercial, and how to best use your branding with Advertising guru, Kevin Dutton.
‘The Convention was held at a great venue and was one of the best real estate events I’ve ever attended. The daily schedule was enough to allow plenty of networking without the feeling of being rushed of f your feet and drained at the end of the day. The whole event was a credit to First National and the team behind the scenes in Sydney and Melbourne’.
Mat t NolanFirst Nat ional Nolans(Bur wood, NSW)
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snapshots
foundationFirst National Real Estate has long proved itself Australia’s most caring network of real estate agents, raising funds for Australian Red Cross for over seven years.
The Foundation’s membership support base g rew th roughout 2012 and fundraising efforts led to over $1.4 million being directed to Australian Red Cross as well as non–DGR status charities. Funds management also enabled Foundation to meet its partnership target with Australian Red Cross from membership levies alone.
Free Red Cross First Aid Training courses were also provided to Foundation members. These were well received and member part icipat ion wi l l continue well into 2013. In addition, this year saw the inaugural First National Foundation ‘National Raffle’ which had some great prizes up for grabs and raised an outstanding $6,169.
In response to member feedback and the F i r s t Nat iona l Board ’ s recommendation to continue with a nationally recognised charity, a new agreement was negotiated
with Australian Red Cross. This new relationship wil l see Foundation supporting the whole of Australian Red Cross, rather than Emergency Services specifically.
The Australian Red Cross will be aligning First National Foundation as their only corporate partner in the ‘Red Cross Calling’ campaign. The campaign will take place throughout March 2013 and will provide exposure and coverage of the Foundation brand across media streams, marketing collateral
Supporting community
$6,169Funds raised in the Foundation Raf f le
$1.4 millionThe network’s total contr ibution to
Australian Red Cross
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and prov ide many promot ional opportunit ies.
In l ine with the Red Cross Call ing campaign, a new marketing strategy has been put in place to both market and further extend the reach of Foundation in the coming year.
Through our support of Austral ian Red Cross and other good causes, First National Foundation continues to confirm the network as a responsible, c o r p o r a t e c i t i z e n , s u p p o r t i n g Australian communities.
130The number of First National
Foundation members
$50,948The largest donation received f rom
a single member (First National O’Donoghues, Dar win)
$6,381The funds raised at the Commercial &
Rural Conference char ity auction
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national awards - bali
34 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
victorian & tasmanianawards
TOP 10 OFFICE
First National Tweed Sutherland Bendigo
First National Collie & Tierney Mildura
First National King & Heath Bairnsdale
First National Garry Nash Wangaratta
First National Clark Warragul
First National Waverley City Glen Waverley
First National Dawes & Milne Frankston
First National Neilson Partners Berwick
First National Treeby Ringwood
First National Westwood Werribee
Combined Number of Exclusive Listings
First National Finning Cranbourne
First National Tweed Sutherland Bendigo
First National Collie & Tierney Mildura
Combined Number of Settled Sales
First National Wodonga Wodonga
First National Tweed Sutherland Bendigo
First National Collie & Tierney Mildura
Combined Gain of Properties Under Management
First National City Residential Melbourne
First National Clark Warragul
First National Tweed Sutherland Bendigo
Residential Number of Exclusive Listings
First National Finning Cranbourne
First National Tweed Sutherland Bendigo
First National Collie & Tierney Mildura
Residential Number of Settled Sales
First National Wodonga Wodonga
First National Tweed Sutherland Bendigo
First National Collie & Tierney Mildura
OFFICE AWARDS
35F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
victorian & tasmanianawardsResidential Gross Sales Commission
First National Waverley City Glen Waverley
First National Tweed Sutherland Bendigo
First National Collie & Tierney Mildura
Residential Gain of Properties Under Management
First National City Residential Melbourne
First National Clark Warragul
First National Tweed Sutherland Bendigo
Residential Percentage Increase of Property Management Gross Revenue
First National City Residential Melbourne
First National Treeby Ringwood
First National Tweed Sutherland Bendigo
Commercial Number of Exclusive Listings
First National Ararat Ararat
First National King & Heath Bairnsdale
First National Collie & Tierney Mildura
Commercial Number of Settled Sales
First National Finning Cranbourne
First National Maryborough Maryborough
First National Tweed Sutherland Bendigo
First National Collie & Tierney Mildura
Commercial Gross Sales Commission
First National Finning Cranbourne
First National King & Heath Bairnsdale
First National Collie & Tierney Mildura
Commercial Gain of Properties Under Management
First National FOB Sale
First National Tweed Sutherland Bendigo
OFFICE AWARDS
36 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
victorian & tasmanianawards
Rural Number of Exclusive Listings
First National Ararat Ararat
First National Garry Nash Wangaratta
First National Collie & Tierney Mildura
Rural Number of Settled Sales
First National FOB Sale
First National Garry Nash Wangaratta
First National Collie & Tierney Mildura
Rural Gross Sales Commission
First National FOB Sale
First National Garry Nash Wangaratta
First National Collie & Tierney Mildura
Property Management Team of the Year
First National City Residential Melbourne
OFFICE AWARDS
INDIVIDUAL AWARDS
TOP 10 SALES PERSON
Sarah Carey First National Carey Lara
Matt Leonard First National Tweed Sutherland Bendigo
Rob Westwood First National Westwood Werribee
Andrew Milne First National Dawes & Milne Frankston
Frank Barrett First National Finning Cranbourne
Andrew Kerr First National Neil Kerr Cobram
Darryn O’Keefe First National Tweed Sutherland Bendigo
Joan Carter First National King & Heath Paynesville
Shufang Zhao First National Waverley City Glen Waverley
Jamie Maynard First National Wodonga Wodonga
Combined Number of Exclusive Listings
Andrew Kerr First National Neil Kerr Cobram
37F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
victorian & tasmanianawardsINDIVIDUAL AWARDS
Combined Number of Settled Sales
Sarah Carey First National Carey Lara
Combined Gain of Properties Under Management
Rose Pearson First National Tweed Sutherland Bendigo
Residential Number of Exclusive Listings
Andrew Kerr First National Neil Kerr Cobram
Residential Number of Settled Sales
Sarah Carey First National Carey Lara
Residential Gross Sales Commission
Sarah Carey First National Carey Lara
Residential Gain of Properties Under Management
Jenny Bolch First National Lindellas Box Hill
Commercial Number of Exclusive Listings
Mark Howlett First National King & Heath Bairnsdale
Commercial Number of Settled Sales
Tom Harrop First National Tweed Sutherland Bendigo
Commercial Gross Sales Commission
Tom Harrop First National Tweed Sutherland Bendigo
Commercial Gain of Properties Under Management
Rose Pearson First National Tweed Sutherland Bendigo
Rural Number of Exclusive Listings
Andrew Way First National Garry Nash Wangaratta
Rural Number of Settled Sales
Denis Murphy First National FOB Sale
Rural Gross Sales Commission
Andrew Way First National Garry Nash Wangaratta
Administrator of the Year
John Gannon First National King & Heath Bairnsdale
Heidi Breakspear First National Latrobe Traralgon
38 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
INDIVIDUAL AWARDS
victorian & tasmanianawards
Receptionist of the Year
Susan Bussell First National O’Meara Kennedy Yarrawonga
Property Manager Rookie of the Year
Madison Rowswell First National Treeby Ringwood
Sales Rookie of the Year
Jonathon O’Donoghue First National O’Donoghues Hawthorn East
Property Manager of the Year
Vanessa deGregorio First National Neilson Partners Narre Warren
SILVER
Anthony Cimino First National City Residential Melbourne
Shane Candappa First National Clark Warragul
Ben Ridley First National Collie & Tierney Mildura
Brenton Love First National Collie & Tierney Mildura
Cheryl Reberger First National Collie & Tierney Mildura
Fred Goldsworthy First National Collie & Tierney Mildura
Gavin Ridley First National Collie & Tierney Mildura
Robert Stephens First National Collie & Tierney Mildura
Tim Aldridge First National Collie & Tierney Mildura
Tim Davey First National Collie & Tierney Mildura
Paul Batt First National Craig Mann Somerville
Sean Scallion First National Dawes & Milne Frankston
Shane Dawes First National Dawes & Milne Frankston
Dean Tucker First National Finning Cranbourne
John Lynch First National Finning Cranbourne
Rick Lauretta First National Finning Cranbourne
Garry Nash First National Garry Nash Wangaratta
Pam Jhonston First National Garry Nash Wangaratta
Karen Chernishov First National Hall & Partners Mulgrave
Debbie Kelly First National King & Heath Bairnsdale
Mark Gibbs First National King & Heath Bairnsdale
Mick Ross First National King & Heath Bairnsdale
39F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
victorian & tasmanianawardsSILVER
Paul Miles First National King & Heath Bairnsdale
Luke Calder First National King & Heath Metung
Deb Pearson First National King & Heath Paynesville
Karen Muir First National L.J. Whorlow Sunbury
Karen Singleton First National L.J. Whorlow Sunbury
Colin Gooding First National Latrobe Traralgon
Rachel Kobiela First National Latrobe Traralgon
Simon Burns First National Latrobe Traralgon
Wayne Hall First National Latrobe Traralgon
Dennis Dellas First National Lindellas Box Hill
Eric Lin First National Lindellas Box Hill
Craig Bell First National Maryborough Maryborough
Robert Young First National Maryborough Maryborough
Andrew Brown First National Neilson Partners Berwick
Graeme Curtis First National Neilson Partners Berwick
Greg Phillips First National Neilson Partners Narre Warren
Ross Neilson First National Neilson Partners Narre Warren
Daniel Falcone First National Neilson Partners Pakenham
Matt Clark First National Neilson Partners Pakenham
Todd McKenna First National Neilson Partners Pakenham
Nick Pane First National O’Donoghues Hawthorn East
Michelle Bolton First National Rowville Rowville
Sandra Haupt First National Rowville Rowville
Owen Sharkey First National Taylor Newtown
Tony Hyde First National Taylor Newtown
Anthony Treeby First National Treeby Ringwood
David Van Den First National Treeby Ringwood Bovenkamp
Mark Seeliger First National Treeby Ringwood
Warren Paas First National Treeby Ringwood
Helen Ashby First National Tweed Sutherland Bendigo
Sandi Dixon First National Tweed Sutherland Bendigo
Annette Hagen First National Waverley City Glen Waverley
Lorraine Verdaasdonk First National Waverley City Glen Waverley
Eugene Bonanno First National Westwood Werribee
Doug Sanderson First National Wodonga Wodonga
40 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
victorian & tasmanianawards
GOLD
Adam Walker First National Ararat Ararat
Richard McCutcheon First National Ararat Ararat
Eddie Fakhri First National Bill Schlink Templestowe
Louise Zhang First National Bill Schlink Templestowe
Joe Cimino First National City Residential Melbourne
Anthony Clark First National Clark Drouin
Dean Macfarlane First National Clark Drouin
Erin Gibbon First National Clark Warragul
Craig Mann First National Craig Mann Somerville
Andrew Way First National Garry Nash Wangaratta
Kyle Raven First National Garry Nash Wangaratta
Sam Galati First National Hall & Partners Mulgrave
Denis Sing First National King & Heath Bairnsdale
Denise Lynn First National King & Heath Lakes Entrance
Scott Holland First National King & Heath Paynesville
Patrick Franklin First National L.J. Whorlow Sunbury
Peter Watson First National Neilson Partners Berwick
Jonathon O’Donoghue First National O’Donoghues Hawthorn East
Christine Gardner First National O’Meara Kennedy Yarrawonga
Danielle Kennedy First National O’Meara Kennedy Yarrawonga
Anne Keogh First National Phillips Nicholson Mordialloc
Damien Murphy First National Phillips Nicholson Mordialloc
Graeme Taylor First National Taylor Newtown
Andrew Pearce First National Tweed Sutherland Bendigo
Cameron Tweed First National Tweed Sutherland Bendigo
Di Long First National Tweed Sutherland Bendigo
Michelle Huang First National Waverley City Glen Waverley
Shufang Zhao First National Waverley City Glen Waverley
41F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
victorian & tasmanianawardsPLATINUM
Lyle Massey First National Collie & Tierney Mildura
Debbie Ravida First National Garry Nash Wangaratta
Bradley Walkley First National King & Heath Bairnsdale
Chris Howlett First National King & Heath Lakes Entrance
Joan Carter First National King & Heath Paynesville
Brendan McConnell First National McConnell Kyabram
Brett Freeman First National Treeby Ringwood
Darryn O’Keefe First National Tweed Sutherland Bendigo
Tom Harrop First National Tweed Sutherland Bendigo
Dean Star First National Wodonga Wodonga
Jamie Maynard First National Wodonga Wodonga
DIAMOND
Sarah Carey First National Carey Lara
Anthony Rabl First National Clark Warragul
Peter Clark First National Clark Warragul
Andrew Milne First National Dawes & Milne Frankston
Frank Barrett First National Finning Cranbourne
Mark Howlett First National King & Heath Bairnsdale
Andrew Kerr First National Neil Kerr Cobram
Matt Leonard First National Tweed Sutherland Bendigo
Rob Westwood First National Westwood Werribee
42 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
new south wales awards
TOP 10 OFFICE
First National Byron Bay Byron Bay
First National Port Macquarie Port Macquarie
First National Coffs Coast Coffs Harbour Jetty
First National Walsh & Sullivan Baulkham Hills
First National Rydalmere Rydalmere
First National Daystar Padstow
First National Carlingford Carlingford
First National Epping Central Epping
First National O’Connor Wollongong
First National Wal Murray & Co Lismore
Combined Number of Exclusive Listings
First National Wal Murray & Co Alstonville
First National Port Macquarie Port Macquarie
First National Byron Bay Byron Bay
Combined Number of Settled Sales
First National North Haven North Haven
First National Wal Murray & Co Lismore
First National Byron Bay Byron Bay
Combined Gain of Properties Under Management
First National Port Macquarie Port Macquarie
First National Walsh & Sullivan Baulkham Hills
First National Stanton & Taylor Penrith
Residential Number of Exclusive Listings
First National Daystar Padstow
First National Port Macquarie Port Macquarie
First National Byron Bay Byron Bay
Residential Number of Settled Sales
First National North Haven North Haven
First National Wal Murray & Co Lismore
First National Byron Bay Byron Bay
OFFICE AWARDS
43F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
new south wales awardsResidential Gross Sales Commission
First National Daystar Padstow
First National Port Macquarie Port Macquarie
First National Byron Bay Byron Bay
Residential Gain of Properties Under Management
First National Port Macquarie Port Macquarie
First National Walsh & Sullivan Baulkham Hills
Residential Percentage Increase of Property Management Gross Revenue
First National Rod Jones North Narrabeen
Commercial Number of Exclusive Listings
First National Wal Murray & Co Alstonville
First National North Sydney North Sydney
First National Byron Bay Byron Bay
Commercial Number of Settled Sales
First National The Entrance The Entrance
First National North Sydney North Sydney
First National Byron Bay Byron Bay
Commercial Gross Sales Commission
First National Shultz \ Taree Taree
First National North Sydney North Sydney
First National Byron Bay Byron Bay
Commercial Gain of Properties Under Management
First National Stanton & Taylor Penrith
Rural Number of Exclusive Listings
First National Kew Kew
First National Wal Murray & Co Lismore
First National Byron Bay Byron Bay
Rural Number of Settled Sales
First National Oberon Oberon
First National Wal Murray & Co Lismore
OFFICE AWARDS
44 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
new south wales awards
Rural Gross Sales Commission
First National Oberon Oberon
First National Wal Murray & Co Lismore
Property Management Team of the Year
First National Rod Jones North Narrabeen
Foundation Office of the Year
First National Shultz \ Taree Taree
TOP 10 SALES PERSON
Deborah O’Brien First National Homeway Castle Hill
Michael Sleiman First National Daystar Padstow
Ricky Ho First National Rydalmere Rydalmere
Allison Mifsud First National Epping Central Epping
Jason Crouch First National Max Bailey Singleton
Daniel Godoy First National Carlingford Carlingford
Scott Henry First National Holgate Lane Cove
Michael Alexander First National Michael Alexander Harrington Park
Ron Fischer First National Port Macquarie Port Macquarie
Graeme Paddock First National Leumeah United Leumeah
Combined Number of Exclusive Listings
Graeme Paddock First National Leumeah United Leumeah
Combined Number of Settled Sales
Stewart O’Brien First National North Haven North Haven
Combined Gain of Properties Under Management
Rachel Hutchinson First National Coastside Shellharbour
Residential Number of Exclusive Listings
Graeme Paddock First National Leumeah United Leumeah
OFFICE AWARDS
INDIVIDUAL AWARDS
45F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
new south wales awardsResidential Number of Settled Sales
Stewart O’Brien First National North Haven North Haven
Residential Gross Sales Commission
Deborah O’Brien First National Homeway Castle Hill
Residential Gain of Properties Under Management
Rachel Hutchinson First National Coastside Shellharbour
Residential Percentage Increase of Property Management Gross Revenue
Karen Joseph First National Manly Vale Manly Vale
Commercial Number of Exclusive Listings
Wilson Cregan First National Wal Murray & Co Alstonville
Commercial Number of Settled Sales
Mark Smith First National North Sydney North Sydney
Commercial Gross Sales Commission
Mark Smith First National North Sydney North Sydney
Commercial Gain of Properties Under Management
Michael Taylor First National Stanton & Taylor Penrith
Rural Number of Exclusive Listings
Jason Bignell First National Kew Kew
Rural Number of Settled Sales
Kelly Hoolihan First National Oberon Oberon
Rural Gross Sales Commission
Kelly Hoolihan First National Oberon Oberon
Administrator of the Year
Carly Smith First National Stanton & Taylor Penrith
Rachael Sharp First National Michael Alexander Harrington Park
Receptionist of the Year
Danielle Will First National Leumeah United Leumeah
INDIVIDUAL AWARDS
46 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
new south wales awards
Property Manager Rookie of the Year
Kate Stephenson First National Coogee Coogee
Sales Rookie of the Year
Paul Crinis First National Gerard Smith Picton
Property Manager of the Year
Karen Joseph First National Manly Vale Manly Vale
INDIVIDUAL AWARDS
SILVER
Stephen Alford First National Alford & Duff Tenterfield
Helen Huntly-Barratt First National Byron Bay Byron Bay
Ian Daniels First National Byron Bay Byron Bay
Paul Banister First National Byron Bay Byron Bay
Su Reynolds First National Byron Bay Byron Bay
Caroline Campbell First National Coffs Coast Coffs Harbour Jetty
David Small First National Coffs Coast Coffs Harbour Jetty
Jenny Bonfield First National Coffs Coast Coffs Harbour Jetty
Aaron Shiner First National Elliott Shiner Mount Druitt
Helen Clark First National Elliott Shiner Mount Druitt
Darren Peeters First National Forster-Tuncurry Tuncurry
Dennis Christensen First National Forster-Tuncurry Tuncurry
Paul Crinis First National Gerard Smith Picton
Damian Sexton First National Glenmore Park Glenmore Park
Graeme Knox First National Glenmore Park Glenmore Park
Marcelo Fiore First National Hilton Parkes Plumpton
Michael Talarico First National Hilton Parkes Plumpton
Wendy Manning First National Homeway Castle Hill
Jason Bignell First National Kew Kew
Natalie Piper First National Kew Kew
Peter Spanidis First National Lakeshores Mannering Park
Annmarie Johns First National Leumeah United Leumeah
Huss Alsalemi First National Leumeah United Leumeah
47F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
new south wales awardsSILVER
GOLD
Ben Daniel First National Manly Manly
Sheree Klasen First National Max Bailey Singleton
Sue White First National Moss Vale Moss Vale
Paul Pickering First National North Haven North Haven
Ross McKinnon First National North Haven North Haven
Peter Sweet First National North Sydney North Sydney
Barry Tink First National Port Macquarie Port Macquarie
Craig Barnett First National Port Macquarie Port Macquarie
David Plews First National Port Macquarie Port Macquarie
Greg Ward First National Port Macquarie Port Macquarie
Shannon Wood First National Port Macquarie Port Macquarie
Greg Duce First National Rod Jones North Narrabeen
Kylie Moss First National Settlement Lake Cathie
Curtis Golding First National Wal Murray & Co Alstonville
Ben Conte First National Wal Murray & Co Lismore
Daniel Brown First National Wal Murray & Co Lismore
Kaye McGrath First National Wal Murray & Co Lismore
Timothy Chapman First National Walsh & Sullivan Baulkham Hills
Nicholas Matulic First National West Ryde West Ryde
James Young First National Byron Bay Byron Bay
Nick Dunn First National Byron Bay Byron Bay
Joanne Muller First National Callala Callala Bay
Annie Guo First National Carlingford Carlingford
Anthony Drivas First National Carlingford Carlingford
Darren Mansell First National Coastside Shellharbour
Rich McKeon First National Coffs Coast Coffs Harbour Jetty
Brian Muller First National Culburra Culburra
Tony Boctorani First National Daystar Padstow
Kenny Gwynn First National Elliott Shiner Mount Druitt
Aaron Temple First National Forster-Tuncurry Tuncurry
Gerard Smith First National Gerard Smith Picton
Wayne Grimson First National Michael Alexander Harrington Park
Donna Fischer First National North Sydney North Sydney
Mark Smith First National North Sydney North Sydney
48 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
new south wales awards
Kelly Hoolihan First National Oberon Oberon
Jennifer McCormack First National O’Connor Wollongong
Tony Johnson First National O’Connor Wollongong
Matt Hunt First National Rod Jones North Narrabeen
Trent McKay First National Rod Jones North Narrabeen
Philip Martin First National The Entrance The Entrance
Gary Wells First National Wal Murray & Co Lismore
Gerard Pollard First National Wal Murray & Co Lismore
Craig Berndsen First National Walsh & Sullivan Baulkham Hills
Philip Russell First National Walsh & Sullivan Baulkham Hills
Sam Dalgliesh First National Walsh & Sullivan Baulkham Hills
John Partridge First National Walsh & Sullivan Northmead
Peter Diffin First National Walsh & Sullivan Winston Hills
David Lovell First National Yamba Yamba
GOLD
PLATINUM
Jacinta Purvis First National Bathurst Bathurst
Shane Hessenberger First National Coffs Coast Coffs Harbour Jetty
Catherine Murphy First National Epping Central Epping
Brent Kershaw First National Gerard Smith Picton
Mike Brady First National Gunnedah Gunnedah
Mark Millington First National Lakeshores Mannering Park
Sharlene Purser First National Marrickville Marrickville
Michael Alexander First National Michael Alexander Harrington Park
Sean O’Connor First National O’Connor Wollongong
Sandy Shi First National Rydalmere Rydalmere
Mario Valensise First National Sellect Kellyville
49F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
new south wales awardsDIAMOND
Daniel Godoy First National Carlingford Carlingford
Maria Field First National Coastside Shellharbour
Michael Sleiman First National Daystar Padstow
Ali Yagmur First National Domain Unanderra
Allison Mifsud First National Epping Central Epping
Scott Henry First National Holgate Lane Cove
Deborah O’Brien First National Homeway Castle Hill
Graeme Paddock First National Leumeah United Leumeah
Jason Crouch First National Max Bailey Singleton
Stewart O’Brien First National North Haven North Haven
Ron Fischer First National Port Macquarie Port Macquarie
Ricky Ho First National Rydalmere Rydalmere
Trevor Manwarring First National Wal Murray & Co Alstonville
Wilson Cregan First National Wal Murray & Co Alstonville
50 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
south australian & northern territory awards
TOP 10 OFFICE
First National O’Donoghues Larrakeyah, Darwin
First National Framptons Alice Springs
First National Pope Nitschke Mt. Barker
First National Burton Groves Tea Tree Gully
First National Peoples’ Choice Gawler
First National Lewis Prior Warradale
First National Riggall Prospect
First National Broken Hill Broken Hill
First National Naracoorte Naracoorte
First National Copley Normanville
Combined Number of Exclusive Listings
First National Copley Normanville
First National O’Donoghues Larrakeyah, Darwin
First National Pope Nitschke Mt. Barker
Combined Number of Settled Sales
First National Peoples’ Choice Gawler
First National O’Donoghues Larrakeyah, Darwin
First National Pope Nitschke Mt. Barker
Combined Gain of Properties Under Management
First National Murray Bridge Murray Bridge
First National O’Donoghues Larrakeyah, Darwin
First National Framptons Alice Springs
Residential Number of Exclusive Listings
First National Copley Normanville
First National Burton Groves Tea Tree Gully
First National Pope Nitschke Mt. Barker
Residential Number of Settled Sales
First National Peoples’ Choice Gawler
First National O’Donoghues Larrakeyah, Darwin
First National Pope Nitschke Mt. Barker
Residential Gross Sales Commission
First National Peoples’ Choice Gawler
First National O’Donoghues Larrakeyah, Darwin
First National Pope Nitschke Mt. Barker
OFFICE AWARDS
51F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
south australian & northern territory awardsResidential Gain of Properties Under Management
First National Lewis Prior Warradale
First National O’Donoghues Larrakeyah, Darwin
First National Framptons Alice Springs
Residential Percentage Increase of Property Management Gross Revenue
First National Lewis Prior Warradale
First National Framptons Alice Springs
Commercial Number of Exclusive Listings
First National Riggall Prospect
First National O’Donoghues Larrakeyah, Darwin
First National Pope Nitschke Mt. Barker
Commercial Number of Settled Sales
First National Riggall Prospect
First National O’Donoghues Larrakeyah, Darwin
First National Pope Nitschke Mt. Barker
Commercial Gross Sales Commission
First National Riggall Prospect
First National Framptons Alice Springs
First National Pope Nitschke Mt. Barker
Commercial Gain of Properties Under Management
First National Murray Bridge Murray Bridge
First National O’Donoghues Larrakeyah, Darwin
First National Framptons Alice Springs
Commercial Percentage Increase of Property Management Gross Revenue
First National Framptons Alice Springs
Rural Number of Exclusive Listings
First National Naracoorte Naracoorte
First National Pope Nitschke Mt. Barker
Rural Number of Settled Sales
First National Naracoorte Naracoorte
First National Pope Nitschke Mt. Barker
OFFICE AWARDS
52 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
south australian & northern territory awards
Rural Gross Sales Commission
First National Nick van Vliet Willunga
First National Pope Nitschke Mt. Barker
Property Management Team of the Year
First National Lewis Prior Warradale
Foundation Office of the Year
First National Pope Nitschke
Most Energy Efficient Office of the Year
First National Framptons Alice Springs
OFFICE AWARDS
INDIVIDUAL AWARDS
TOP 10 SALES PERSON
Jackie Smith First National Framptons Alice Springs
Robert Stell First National Peoples’ Choice Gawler
Brett Lewis First National Lewis Prior Warradale
Kerri-Ann Laurence First National O’Donoghues Larrakeyah, Darwin
Andrew Doyle First National Framptons Alice Springs
Nick Scaturchio First National O’Donoghues Larrakeyah, Darwin
Jo-Anne Pulsford First National Framptons Alice Springs
Dominic Miller First National Framptons Alice Springs
Tim Mackenzie First National O’Donoghues Larrakeyah, Darwin
Shun Hatton First National O’Donoghues Larrakeyah, Darwin
Combined Number of Exclusive Listings
Jeff Copley First National Copley Normanville
Combined Number of Settled Sales
Robert Stell First National Peoples’ Choice Gawler
Combined Gain of Properties Under Management
Anne Stuart First National O’Donoghues Larrakeyah, Darwin
Residential Number of Exclusive Listings
Jeff Copley First National Copley Normanville
53F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
south australian & northern territory awardsINDIVIDUAL AWARDS
Residential Number of Settled Sales
Robert Stell First National Peoples’ Choice Gawler
Residential Gross Sales Commission
Jackie Smith First National Framptons Alice Springs
Residential Gain of Properties Under Management
Anne Stuart First National O’Donoghues Larrakeyah, Darwin
Residential Percentage Increase of Property Management Gross Revenue
Michael Bongiorno First National Framptons Alice Springs
Commercial Number of Exclusive Listings
Lee Doyle First National O’Donoghues Larrakeyah, Darwin
Commercial Number of Settled Sales
Lee Doyle First National O’Donoghues Larrakeyah, Darwin
Commercial Gross Sales Commission
Lee Doyle First National O’Donoghues Larrakeyah, Darwin
Commercial Gain of Properties Under Management
Kathy Smart First National O’Donoghues Larrakeyah, Darwin
Rural Number of Exclusive Listings
Brian Edwards First National Naracoorte Naracoorte
Rural Number of Settled Sales
Brian Edwards First National Naracoorte Naracoorte
Rural Gross Sales Commission
Malcolm Hautop First National Bordertown Bordertown
Administrator of the Year
Serena Burton First National Burton Groves Tea Tree Gully
Hayley Tilbrook First National Peoples’ Choice Gawler
Receptionist of the Year
Eliza Bell First National Pope Nitschke Mt. Barker
54 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
south australian & northern territory awards
Property Manager Rookie of the Year
Ashleigh Mannix First National Burton Groves Tea Tree Gully
Sales Rookie of the Year
Manoli Karpasitis First National O’Donoghues Larrakeyah, Darwin
Property Manager of the Year
Michael Bongiorno First National Framptons Alice Springs
INDIVIDUAL AWARDS
SILVER
Jess Johnson First National Broken Hill Broken Hill
Connie Tripodi First National Burton Groves Tea Tree Gully
Kim Henley First National Burton Groves Tea Tree Gully
Pamela Barrington First National Burton Groves Tea Tree Gully
Andrew Foster First National Framptons Alice Springs
Leanne Apps First National Framptons Alice Springs
Greg Lewis First National Lewis Prior Warradale
Grant Foster First National Murray Bridge Murray Bridge
Diana Edwards First National Naracoorte Naracoorte
Nick van Vliet First National Nick van Vliet Willunga
Jan Hallagan First National O’Donoghues Larrakeyah, Darwin
Shun Hatton First National O’Donoghues Larrakeyah, Darwin
Steve Geyer First National Pope Nitschke Mt. Barker
Jo-Anne Heath First National Pope Nitschke Mt. Barker
Michael Nitschke First National Pope Nitschke Mt. Barker
Roger Bryson First National Pope Nitschke Mt. Barker
Sharon Parsons First National Pope Nitschke Mt. Barker
John Riggall First National Riggall Prospect
55F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
south australian & northern territory awardsGOLD
PLATINUM
Malcolm Hautop First National Bordertown Bordertown
Andrew Doyle First National Framptons Alice Springs
Dominic Miller First National Framptons Alice Springs
Jo-Anne Pulsford First National Framptons Alice Springs
Shawn Nitschke First National Marschall Waikerie
Sylvia Presepio First National Murray Bridge Murray Bridge
Jeremy O’Donoghue First National O’Donoghues Larrakeyah, Darwin
Kerri-Ann Laurence First National O’Donoghues Larrakeyah, Darwin
Nick Scaturchio First National O’Donoghues Larrakeyah, Darwin
Tim Mackenzie First National O’Donoghues Larrakeyah, Darwin
Grant Fielke First National Peoples’ Choice Gawler
Nigel Grivell First National Pope Nitschke Mt. Barker
Jackie Smith First National Framptons Alice Springs
Harry Sanders First National Pope Nitschke Mt. Barker
DIAMOND
Peter Barrett First National Barrett Moonta
Zeta Bennett First National Broken Hill Broken Hill
Gail Copley First National Copley Normanville
Jeff Copley First National Copley Normanville
Brett Lewis First National Lewis Prior Warradale
Lee Doyle First National O’Donoghues Larrakeyah, Darwin
Robert Stell First National Peoples’ Choice Gawler
56 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
queensland awards
TOP 10 OFFICE
First National Commercial Gold Coast Broadbeach
First National Nerang Nerang
First National Surfers Paradise Surfers Paradise
First National Brassall Brassall
First National Paradise Point Paradise Point
First National Rochedale Rochedale South
First National Biloela Biloela
First National Tweed City Tweed Heads South
First National Nicholson Kirwan, Townsville
First National Northside Nundah
Combined Number of Exclusive Listings
First National Nicholson Kirwan, Townsville
First National Surfers Paradise Surfers Paradise
First National Commercial Gold Coast Broadbeach
Combined Number of Settled Sales
First National Nicholson Kirwan, Townsville
First National Nerang Nerang
First National Brassall Brassall
First National Commercial Gold Coast Broadbeach
Combined Gain of Properties Under Management
First National Paradise Point Paradise Point
First National Maroochydore Maroochydore
First National Palm Beach Palm Beach
Residential Number of Exclusive Listings
First National Nicholson Kirwan, Townsville
First National Surfers Paradise Surfers Paradise
Residential Number of Settled Sales
First National Nicholson Kirwan, Townsville
First National Nerang Nerang
First National Brassall Brassall
Residential Gross Sales Commission
First National Paradise Point Paradise Point
First National Nerang Nerang
OFFICE AWARDS
57F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
queensland awardsResidential Gain of Properties Under Management
First National Paradise Point Paradise Point
First National Maroochydore Maroochydore
First National Palm Beach Palm Beach
Residential Percentage Increase of Property Management Gross Revenue
First National Caloundra Caloundra
First National Carolans Nambour
Commercial Number of Exclusive Listings
First National Biloela Biloela
First National Metro West End
First National Commercial Gold Coast Broadbeach
Commercial Number of Settled Sales
First National Biloela Biloela
First National Action Realty Ipswich Ipswich
First National Commercial Gold Coast Broadbeach
Commercial Gross Sales Commission
First National Biloela Biloela
First National Action Realty Ipswich Ipswich
First National Commercial Gold Coast Broadbeach
Commercial Gain of Properties Under Management
First National Commercial Gold Coast Broadbeach
Rural Number of Exclusive Listings
First National McColms Bundaberg
Rural Number of Settled Sales
First National McColms Bundaberg
Rural Gross Sales Commission
First National McColms Bundaberg
Property Management Team of the Year
First National Caloundra Caloundra
Foundation Office of the Year
First National Palm Beach Palm Beach
OFFICE AWARDS
58 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
queensland awards
TOP 10 SALES PERSON
Jamie Bourke First National Commercial Broadbeach Gold Coast
Paul Charlton First National Tweed City Tweed Heads South
Ashley Waldron First National Paradise Point Paradise Point
Richard Waldron First National Paradise Point Paradise Point
Glenn Ball First National Brassall Brassall
Rob Rollington First National Surfers Paradise Surfers Paradise
Christine Gabriel First National Biloela Biloela
Greg Brady First National Sarina Sarina
Bob Rollington First National Surfers Paradise Surfers Paradise
Jacqui Grimshaw First National Palm Beach Palm Beach
Combined Number of Exclusive Listings
Glenn Ball First National Brassall Brassall
Combined Number of Settled Sales
Glenn Ball First National Brassall Brassall
Combined Gain of Properties Under Management
Rod McLean First National Maroochydore Maroochydore
Residential Number of Exclusive Listings
Glenn Ball First National Brassall Brassall
Residential Number of Settled Sales
Glenn Ball First National Brassall Brassall
Highest Gross Sales Commission
Paul Charlton First National Tweed City Tweed Heads South
Residential Gain of Properties Under Management
Rod McLean First National Maroochydore Maroochydore
Residential Percentage Increase of Property Management Gross Revenue
Kathryn Graham First National Upper Coomera Upper Coomera
Commercial Number of Exclusive Listings
Ricky Mahuika First National Commercial Broadbeach Gold Coast
INDIVIDUAL AWARDS
59F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
queensland awardsINDIVIDUAL AWARDS
Commercial Number of Settled Sales
Cheryl Kermond First National Action Realty Ipswich Ipswich
Commercial Gross Sales Commission
Jamie Bourke First National Commercial Broadbeach Gold Coast
Commercial Gain of Properties Under Management
Jo Grammatico First National Commercial Broadbeach Gold Coast
Rural Number of Exclusive Listings
Sue Robertson First National McColms Bundaberg
Rural Number of Settled Sales
Sue Robertson First National McColms Bundaberg
Rural Gross Sales Commission
Paul Leahy First National Sloss & Co Goondiwindi
Administrator of the Year
Katherine Campbell First National Sarina Sarina
Receptionist of the Year
Samantha Robinson First National Albany Creek Albany Creek
Property Manager Rookie of the Year
Anna Brandt First National Brassall Brassall
Sales Rookie of the Year
Howard Groos First National Runcorn Runcorn
Property Manager of the Year
Kathryn Graham First National Upper Coomera Upper Coomera
60 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
queensland awards
John Kyriazis First National Commercial Broadbeach Gold Coast
Lambert Wang First National Commercial Broadbeach Gold Coast
Pat Christensen First National Biloela Biloela
Ross Munroe First National Biloela Biloela
Jill Franklin First National Brassall Brassall
Phil Heinz First National Brassall Brassall
Stephen Athanates First National Brassall Brassall
Ann Gilroy First National Bribie Island Bribie Island
Dale Harris First National Burleigh Burleigh Waters
Vanessa Brunton First National Carolans Nambour
David Carlon First National Childers Childers
Lyn Baughan First National Dickies Sandgate
Cassandra Price First National Maryborough Maryborough
Sandra Walk First National McColms Bundaberg
Andrew Davidson First National Nerang Nerang
Julie Morgan-Kemp First National Nerang Nerang
Steven Hayes First National Nerang Nerang
Dayne Watson First National Nicholson Kirwan, Townsville
John Bowen First National Nicholson Kirwan, Townsville
Ken Scrogings First National Northside Nundah
Dan Bridgland First National Palm Beach Palm Beach
Julia Menzies First National Rochedale Rochedale South
Kevin Healan First National Rochedale Rochedale South
Nick Yamada First National Rochedale Rochedale South
Richard Falwasser First National Rochedale Rochedale South
Howard Groos First National Runcorn Runcorn
Olive Geary First National Runcorn Runcorn
Neil Coupland First National Springfield Springfield
Joel Ruge First National Springwood Springwood
Simon Krasnoff First National Springwood Springwood
Russell Rollington First National Surfers Paradise Surfers Paradise
Amanda Cepero First National The Pines Elanora
Julie Parr First National The Pines Elanora
John Steeghs First National Toowoomba Toowoomba
Glenn Batten First National Upper Coomera Upper Coomera
George Collis First National Westside Goodna
Roy Theodoulou First National Westside Goodna
SILVER
61F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
queensland awardsGOLD
Ricky Mahuika First National Commercial Broadbeach Gold Coast
Cheryl Kermond First National Action Realty Ipswich Ipswich
Aaron Peckitt First National Beerwah Beerwah
Michael Kettle First National Caloundra Caloundra
Philip Dowling First National Childers Childers
Adam Dickie First National Dickies Sandgate
Kim Bourgois First National Maroochydore Maroochydore
Sue Robertson First National McColms Bundaberg
Di Wagner First National Mission Beach Mission Beach
Wayne Nicholson First National Nicholson Kirwan, Townsville
Clint Deveraux First National Northside Nundah
Greg Brady First National Sarina Sarina
Paul Leahy First National Sloss & Co Goondiwindi
Michael Wardlaw First National Springwood Springwood
Blake Wallis First National Tamborine Mountain North Tamborine
Brenton Falknau First National Toowoomba Toowoomba
Ray Hunt First National Toowoomba Toowoomba
Sarah-Jayne Hall First National Westside Goodna
PLATINUM
DIAMOND
Darrel Woodfield First National Commercial Broadbeach Gold Coast
Christine Gabriel First National Biloela Biloela
Paul Markwell First National Gladstone Gladstone
Shane Purssell First National Maroochydore Maroochydore
Shawn Barber First National Nerang Nerang
Sam Hansen First National Nicholson Kirwan, Townsville
Jacqui Grimshaw First National Palm Beach Palm Beach
Ashley Waldron First National Paradise Point Paradise Point
Richard Waldron First National Paradise Point Paradise Point
Rob Rollington First National Surfers Paradise Surfers Paradise
Jamie Bourke First National Commercial Broadbeach Gold Coast
Glenn Ball First National Brassall Brassall
Bob Rollington First National Surfers Paradise Surfers Paradise
Paul Charlton First National Tweed City Tweed Heads South
62 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
western australian awards
TOP 10 OFFICE
First National Hedland Port Hedland
First National Tully South Lake
First National Druitt & Shead Doubleview
First National Margaret River Margaret River
First National Busselton Busselton
First National Davies Spearwood
First National Karratha Karratha
First National Mercer Harries Pinjarra
First National Heron Johns Bull Creek
First National Broome Broome
Combined Number of Exclusive Listings
First National Mercer Harries Pinjarra
First National Hedland Port Hedland
First National Kalgoorlie Kalgoorlie
Combined Number of Settled Sales
First National Mercer Harries Pinjarra
First National Tully South Lake
First National Druitt & Shead Doubleview
Combined Gain of Properties Under Management
First National Ellenbrook Ellenbrook
First National Hedland Port Hedland
First National Broome Broome
Residential Number of Exclusive Listings
First National Mercer Harries Pinjarra
First National Geraldton Geraldton
First National Kalgoorlie Kalgoorlie
Residential Number of Settled Sales
First National Mercer Harries Pinjarra
First National Tully South Lake
First National Druitt & Shead Doubleview
Residential Gross Sales Commission
First National Mercer Harries Pinjarra
First National Tully South Lake
First National Druitt & Shead Doubleview
OFFICE AWARDS
63F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
western australian awardsResidential Gain of Properties Under Management
First National Ellenbrook Ellenbrook
First National Hedland Port Hedland
First National Broome Broome
First National Kalgoorlie Kalgoorli
Residential Percentage Increase of Property Management Gross Revenue
First National Mandurah Mandurah
First National Tully South Lake
First National Druitt & Shead Doubleview
Commercial Number of Exclusive Listings
First National Karratha Karratha
First National Hedland Port Hedland
First National Albany Albany
First National Margaret River Margaret River
Commercial Number of Settled Sales
First National Karratha Karratha
First National Hedland Port Hedland
First National Kalgoorlie Kalgoorlie
Commercial Gross Sales Commission
First National Karratha Karratha
First National Hedland Port Hedland
First National Kalgoorlie Kalgoorlie
Commercial Gain of Properties Under Management
First National Peak Central Cockburn
First National Hedland Port Hedland
First National Broome Broome
Commercial Percentage Increase of Property Management Gross Revenue
First National Busselton Busselton
Rural Number of Exclusive Listings
First National Giles Jones Midland
First National Albany Albany
OFFICE AWARDS
64 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
western australianawards
Rural Number of Settled Sales
First National Giles Jones Midland
First National Albany Albany
Rural Gross Sales Commission
First National Giles Jones Midland
First National Albany Albany
Property Management Team of the Year
First National Druitt & Shead Doubleview
Foundation Office of the Year
First National Geraldton Geraldton
Most Energy Efficient Office of the Year
First National Mandurah Mandurah
Referral Office of the Year
First National Ellenbrook Ellenbrook
OFFICE AWARDS
TOP 10 SALES PERSON
Rick Hockey First National Hedland Port Hedland
Serge Doumergue First National Hedland Port Hedland
Jenny Gauci First National Heron Johns Bull Creek
Rob Druitt First National Druitt & Shead Doubleview
Jason Cooper First National Busselton Busselton
George Correia First National Tully South Lake
Jackie McVee First National Karratha Karratha
Andrew Maxwell First National Karratha Karratha
Nicola Stacey First National Peak Central Cockburn Central
Shane Patience First National Patience Joondalup
Combined Number of Exclusive Listings
Serge Doumergue First National Hedland Port Hedland
INDIVIDUAL AWARDS
65F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
western australian awardsINDIVIDUAL AWARDS
Combined Number of Settled Sales
Rob Druitt First National Druitt & Shead Doubleview
Combined Gain of Properties Under Management
Robin Hopewell First National Margaret River Margaret River
Residential Number of Exclusive Listings
Rick Hockey First National Hedland Port Hedland
Residential Number of Settled Sales
Rob Druitt First National Druitt & Shead Doubleview
Residential Gross Sales Commission
Rick Hockey First National Hedland Port Hedland
Residential Gain of Properties Under Management
Robin Hopewell First National Margaret River Margaret River
Residential Percentage Increase of Property Management Gross Revenue
Kate Curtis First National Druitt & Shead Doubleview
Commercial Number of Exclusive Listings
Serge Doumergue First National Hedland Port Hedland
Commercial Number of Settled Sales
Serge Doumergue First National Hedland Port Hedland
Commercial Gross Sales Commission
Serge Doumergue First National Hedland Port Hedland
Commercial Gain of Properties Under Management
Serge Doumergue First National Hedland Port Hedland
Rural Number of Exclusive Listings
Kingsley Hebiton First National Giles Jones Midland
Rural Number of Settled Sales
Kingsley Hebiton First National Giles Jones Midland
66 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
western australian awards
Rural Gross Sales Commission
Kingsley Hebiton First National Giles Jones Midland
Administrator of the Year
Kirstin Semple First National Tully South Lake
Receptionist of the Year
Sarah Pennington First National Hedland Port Hedland
Property Manager Rookie of the Year
Emma Feighan First National Giles Jones Midland
Sales Rookie of the Year
Helen McWhirter First National Peak Central Cockburn Central
Property Manager of the Year
Kate Curtis First National Druitt & Shead Doubleview
INDIVIDUAL AWARDS
Peter McNaughton First National Albany Albany
Mark Mullaly First National Allwest Australind
Kimm Hopewell First National Broome Broome
Michelle McCully First National Broome Broome
Rueben Lee Chi First National Broome Broome
Glenda Dann First National Capital Alexander Heights
John LaMacchia First National Davies Spearwood
Mark Grljusich First National Davies Spearwood
Andrew Pekin First National Druitt & Shead Doubleview
Graham Smith First National Druitt & Shead Doubleview
Wil Klein First National Druitt & Shead Doubleview
Con Paioff First National Ellenbrook Ellenbrook
Jennifer Jones First National Ellenbrook Ellenbrook
Carmel Fraser First National Geraldton Geraldton
SILVER
67F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
western australian awards
Rural Gross Sales Commission
Kingsley Hebiton First National Giles Jones Midland
Administrator of the Year
Kirstin Semple First National Tully South Lake
Receptionist of the Year
Sarah Pennington First National Hedland Port Hedland
Property Manager Rookie of the Year
Emma Feighan First National Giles Jones Midland
Sales Rookie of the Year
Helen McWhirter First National Peak Central Cockburn Central
Property Manager of the Year
Kate Curtis First National Druitt & Shead Doubleview
SILVER
Geoff Lee First National Geraldton Geraldton
Ifor Northcote First National Geraldton Geraldton
Liz Nelson First National Geraldton Geraldton
Shantell Kupsch First National Geraldton Geraldton
Kingsley Hebiton First National Giles Jones Midland
Roger Smith First National Giles Jones Midland
Wayne Bacich First National Giles Jones Midland
Rhonda Smithers First National Hedland Port Hedland
Russell Pyke First National Hedland Port Hedland
Greg Jones First National Heron Johns Bull Creek
Kelly O’Dea First National Kalgoorlie Kalgoorlie
Rob Franklin First National Karratha Karratha
Diane Barwise First National Kelmscott Kelmscott
Greg Devereaux First National Kelmscott Kelmscott
Dane Stanley First National Mandurah Mandurah
Ted Pankhurst First National Mandurah Mandurah
Barry Granville First National Margaret River Margaret River
Bec Hannan First National Margaret River Margaret River
Craig Bamford First National Margaret River Margaret River
John Fiorentino First National Margaret River Margaret River
Megan Booth First National Margaret River Margaret River
Paul Manners First National Margaret River Margaret River
Vicki Genge First National Margaret River Margaret River
Carolyn Faulkner First National Mercer Harries Pinjarra
Toni Collins First National Mercer Harries Pinjarra
Helen McWhirter First National Peak Central Cockburn Central
Brian Walker First National Tully South Lake
Luke Dawson First National Tully South Lake
68 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
western australian awards
Allan Griffiths First National Broome Broome
Boyd Reilly First National Busselton Busselton
Paul Baxendale First National Busselton Busselton
Frances Grljusich First National Davies Spearwood
Tom Grljusich First National Davies Spearwood
Tracy Roberts First National Kalgoorlie Kalgoorlie
Maureen Fowler First National Margaret River Margaret River
Brad Mercer First National Mercer Harries Pinjarra
Joe Bryant First National Mercer Harries Pinjarra
Shane Patience First National Patience Joondalup
Jason Tucker First National Tully South Lake
Soulla Semple First National Tully South Lake
GOLD
Simon Reale First National Geraldton Geraldton
Cambell Giles First National Giles Jones Midland
Norm Sharp First National Kalgoorlie Kalgoorlie
Andrew Maxwell First National Karratha Karratha
Nicola Stacey First National Peak Central Cockburn Central
Jason Cooper First National Busselton Busselton
Rob Druitt First National Druitt & Shead Doubleview
Rick Hockey First National Hedland Port Hedland
Serge Doumergue First National Hedland Port Hedland
Jenny Gauci First National Heron Johns Bull Creek
Jackie McVee First National Karratha Karratha
George Correia First National Tully South Lake
PLATINUM
DIAMOND
69F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National Tweed Sutherland Matt Leonard Bendigo
First National King & Heath Chris Martin Paynesville
First National Finning John Tucker Cranbourne
First National Garry Nash Garry Nash Wangaratta
First National King & Heath Chris Martin Lakes Entrance
First National L.J. Whorlow Les Whorlow Sunbury
First National King & Heath John Miles Metung
First National King & Heath Chris Martin Bairnsdale
First National O’Meara Kennedy Danielle Kennedy Yarrawonga
First National Hall & Partners Michael Hall Dandenong
First National Neil Kerr Andrew Kerr Cobram
First National N.H. Abbey Craig Abbey Portarlington
First National Maurice McNamara & Co Danny McNamara Numurkah
First National Charles L. King & Co Gary Wood Echuca
30 YEARS
First National Garry White Garry White Glebe
First National Shultz \ Taree Wayne Shultz Taree
First National Wal Murray & Co Peter Brown Lismore
First National Rochedale Kevin & Bev Healan Rochedale South
First National Stanton & Taylor Greg Taylor Penrith
First National Max Bailey Scott Bailey Singleton
First National Armidale Brian Thomas Armidale
First National Robyn Willis Robyn Willis Glen Innes
First National Anthony Trees Tony Jasprizza Eastwood
First National Ross Patten Ryde Ross Patten Ryde
25 YEARS +
70 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National Action Realty Ipswich Garth Llewellyn Ipswich
First National Holgate Tim Holgate Lane Cove
First National John Canavan John Canavan Mansfield
First National Druitt & Shead Rob Druitt Doubleview
First National Burnie Deanne Lamprey Burnie
First National Wal Murray & Co Peter Brown Ballina
First National Giles Jones Cambell Giles & Nichole Jones Midland
First National McColms Heather Galley Bundaberg
First National Spencer & Servi David Servi Surry Hills
First National Collie & Tierney Steve Garsed Mildura
First National Geraldton Andrew Short Geraldton
First National Barlow McEwan Tribe Scott Murdoch Altona
First National Mark A Carter Mark Carter Ardrossan
First National Neilson Partners Ross Neilson Narre Warren
First National O’Donoghues Simon O’Donoghue Hawthorn East
First National Homeway Bill Austin Castle Hill
First National Burton Groves Russell Burton Tea Tree Gully
First National Atherton Grant McAuliffe Atherton
First National Tallon Alf Tallon Hastings
First National Alexander ’s Barry Alexander Bright
First National G.L. Jackson Tony Lilja Ettalong Beach
First National Maryborough Craig Bell Maryborough
First National Mackintosh Andrew Mackintosh Camberwell
First National McGregor Chris McGregor Moonah
First National Somerville Andrew Birchill Ashfield
First National David Haggarty Michael & Jill Haggarty Maitland
First National Copas Newnham Property Services Clare Ridgewell Toowoomba
25 Years +
71F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National Hollett & Lawrance Steve Hill Northam
First National Dick Payne Jason Stalgis Gerringong
First National Bailey & Gough Derek Morgan Grafton
First National Innisfail Ian Lewis Innisfail
First National Savins Ian Savins Casino
First National Treeby Timothy Treeby Ringwood
First National Cassidy Melinda Cassidy Castlemaine
First National Phillips Nicholson Con Nicolis Mordialloc
First National Harris Tripp Grayden King Summer Hill
First National J.A. Cain Bryan Cain Camberwell
First National Wal Murray & Co Peter Brown Alstonville
First National Gerry Smith Gerry Smith Horsham
First National Southcoast Blair Hodges Inverloch
First National Chevron Melissa Spencer Chevron Island
First National Mudgee Tim O’Brien & Geoff Bartlett Mudgee
First National Bondi Junction Caroline Flynn Bondi Junction
First National Simon Mandile Dominic Mandile Arncliffe
First National Kosciusko Gordon Jenkinson Jindabyne
First National Nerang Michael Gray Nerang
First National Seymour Chris Bender Seymour
First National Cec Mann & Co. Scott Mann Stanthorpe
First National Nicholson Wayne Nicholson Kirwan, Townsville
First National Busselton Anthony Copeland Busselton
20 YEARS +
72 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National Hall & Partners Adrian Hall Mulgrave
First National Barlow McEwan Tribe Angus Scott-Walker Williamstown
First National Edward Higgens, Parkinson Anthony McTaggart Muswellbrook
First National Walsh & Sullivan Phil Holloway Baulkham Hills
First National Broome Allan Griffiths Broome
First National Childers Philip Dowling Childers
First National Sloss & Co George Sloss Goondiwindi
First National Forster-Tuncurry Barry Stamp Tuncurry
First National Yamba David Lovell Yamba
First National Hall & Partners Gary Andrews Endeavour Hills
First National Pottsville Beach Ian Charlton Pottsville Beach
First National Dural Pauline O’Neill Dural
First National Surfers Paradise Bob Rollington Surfers Paradise
First National Kalgoorlie Gavin Gilmore Kalgoorlie
First National Albany Creek Des McKeever Albany Creek
First National Nowra Anthony Rizzuto Nowra
First National Byron Bay Chris Hanley Byron Bay
First National David Kay Michael Vass Belmore
First National Framptons Andrew Doyle Alice Springs
First National Davies Jim Davies Spearwood
First National Kelmscott Greg Devereaux Kelmscott
First National Elliott Shiner Angela Elliott Mount Druitt
First National Neilson Partners Ross Neilson Berwick
First National Carolans Peter Wrigley Nambour
First National Springwood Don Wardlaw Springwood
Peter Ravese First National Peter Ravese Flinders Park
First National Coogee James Giltinan Coogee
First National Edenhope Kevin Forster Edenhope
15 YEARS +
73F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National Naracoorte Brian Edwards Naracoorte
First National Tully Krys Tully South Lake
First National Batemans Bay David Hayes-Williams Batemans Bay
First National Auddino George Auddino Korumburra
First National Ballarat CBD Jason Handreck Ballarat
First National Magnetic Island Ian Ivers Magnetic Island
First National Kimberley Sarah Williams Kununurra
First National Maroochydore Rod McLean Maroochydore
First National Palm Beach David Hamilton Palm Beach
First National Deloraine Brian Claridge Deloraine
First National Karratha Paul Brady Karratha
First National Meers & Shelton Liz Shelton Tamworth
First National Margaret River Kelly Donaldson Margaret River
First National Ferny Hills Brad McHugh Ferny Hills
First National Runcorn Trevor Pick Runcorn
Everton Park First National Ray Brady & Pauline Downie Everton Park
First National Dawes & Milne Shane Dawes Frankston
First National Metro George Koukides West End
First National Mid Mountains Gary Brown Lawson
First National Mosman Rod Marr Mosman
First National Adam Neil Adam Castle Cove
First National Bordertown Malcolm Hautop Bordertown
First National Westwood Bob Westwood Werribee
First National North Sydney Mark Smith North Sydney
First National Marrickville Tony Iskandar Marrickville
15 YEARS +
10 YEARS +
74 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National Oberon Darrin McFawn Oberon
First National Orrego Luis Orrego Fairfield
First National Sarina Russell Pollock Sarina
First National Gunnedah Michael Brady Gunnedah
First National Lewis Prior Brett Lewis Warradale
First National Patience Shane Patience Joondalup
First National Capital David Whittem O’Connor
First National Allwest Jeremy Bolwell Australind
First National Coastwide Mark Simpson Wyong
First National Burleigh Dale Harris Burleigh Waters
First National Daystar Michael Sleiman Padstow
Torquay First National Hank Moerenhout Torquay
First National Hawks Nest Mick Rumble Hawks Nest
First National Toowong Carol O’Neill Toowong
First National Biloela Ross Munroe Biloela
First National The Pines David Hamilton Elanora
First National Capital Glenda Dann Alexander Heights
First National Clark Peter Clark Warragul
First National Pope Nitschke David Nitschke Mt. Barker
First National Marschall Jennifer Nitschke Waikerie
First National Bribie Island Lyn Petrohilos Bongaree
First National Bribie Island Lyn Petrohilos Bribie Island
First National Hilton Parkes Michael Talarico Plumpton
First National McConnell Brendan McConnell Kyabram
First National Latrobe Laurie Eddy Traralgon
First National Augusta Kelly Donaldson Augusta
Taylor ’s First National Paul Taylor Para Hills
First National Donnybrook Raemer Haygarth Donnybrook
10 YEARS +
75F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National McColms Heather Galley Bundaberg
First National Alford & Duff Stephen Alford Tenterfield
First National Pyrmont Con Grigoriadis Pyrmont
First National Sellect Michale Egiziano Kellyville
First National Beerwah Denise Pinwill Beerwah
First National Neilson Partners Ross Neilson Pakenham
First National Shoalhaven Heads Simon Rudd Shoalhaven Heads
First National Bayside Peter McDonald Wellington Point
First National Ranges Rik Rushton Belgrave
10 YEARS +
First National Clark Peter Clark Drouin
First National Murray Bridge Sylvia Presepio Murray Bridge
First National Carey Michael Carey Lara
First National Gerard Smith Gerard Smith Picton
First National The Entrance Phil Martin The Entrance
First National Williams Machin John Rowland Orange
First National Mission Beach Di Wagner Mission Beach
First National Total Realty Greg Lambert Crows Nest
First National Evans Head David Mason Evans Head
First National Mercer Harries Brett Mercer Pinjarra
First National Springfield Neil Coupland Springfield
First National Lakeshores Mark Millington Mannering Park
First National Waverley City Thomas Som Glen Waverley
First National Woodgate Beach Michelle Cocking Woodgate
First National Goulburn Barry McEntee Goulburn
First National Waters & Carpenter Ayhan Emeli Auburn
5 YEARS +
76 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National Reliance Sachin Arora Hampton Park
First National Taylor Graeme Taylor Newtown
First National Mandurah Ted Pankhurst Mandurah
First National Ararat Richard McCutcheon Ararat
First National Oxley Geoff Hawker Oxley
First National Port Macquarie Belinda Fischer Port Macquarie
First National Neil Kerr Andrew Kerr Tocumwal
First National Gateway Ron Pearson Drysdale
First National Mark Gunther Mark Gunther Healesville
First National Callala Joanne Muller Callala Bay
First National Culburra Brian Muller Culburra
First National Keith Malcolm Hautop Keith
First National Ellenbrook Lynda Briggs Ellenbrook
First National Domain Ali Yagmur Unanderra
First National James Partners Christopher Robson Stirling
First National Southport Alice Lumsden Southport
First National Settlement Craig Dixon Lake Cathie
First National Real Equity Anthony Prestia Chipping Norton
First National Greenacre Fred Hadid Greenacre
First National Northside Ken Scrogings Nundah
First National Macleay Island Glen Graham Macleay Island
First National Williams Machin John Rowland Molong
First National Chinchilla Rebecca Gurski Chinchilla
First National Moss Vale Ros Avery Moss Vale
First National Mudgeeraba Murray Duthie Mudgeeraba
Hedland First National Real Estate Morag Lowe Port Hedland
First National Parkes Brian Anderson Parkes
First National Chambers & Frewin Dennis Riva Hornsby
5 YEARS +
77F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National Broken Hill Zeta Bennett Broken Hill
First National Carlingford Anthony Drivas Carlingford
First National Tamborine Mountain Kate Wallis North Tamborine
First National North Haven Stewart O’Brien North Haven
First National Watkins & Company Brad Neven Roma
First National Pacific Steven Crooks Avalon
First National Reliance Sachin Arora Lynbrook
First National McCurran & Company Brad Neven Charleville
First National Newtown Julia Fanos Newtown
First National Walsh & Sullivan Philip Holloway Winston Hills
First National Inverell Robyn Fox Inverell
First National Cremorne Andrew Thomas Cremorne
First National Gloucester Donnelle Walker Gloucester
First National Brad Hollingsworth Brad Hollingsworth Chelsea
First National O’Connor Sean O’Connor Wollongong
First National Yass Bernard Johnson Yass
First National Dickies Adam Dickie Sandgate
First National Craig Mann Craig Mann Somerville
First National Hills Direct John Hesse Stanhope Gardens
First National Cairns South Jeannie Christie Edmonton
First National Port Augusta Michael Rowbottom Port Augusta
First National Commercial Gold Coast Jamie Bourke Broadbeach
First National Glenmore Park Sharon Mudiman Glenmore Park
First National Pope Nitschke David Nitschke Strathalbyn
First National Bathurst Jacinta Purvis Bathurst
First National Ormeau Leda Brokas Ormeau
First National Phillip Island George Auddino Cowes
5 YEARS +
78 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National O’Donoghues Jeremy O’Donoghue Larrakeyah, Darwin
First National Commercial South Yarra Andrew Mackintosh South Yarra
First National Heron Johns Jenny Gauci Bull Creek
First National Cowra Belinda Kilby Cowra
First National Tweed City Paul Charlton Tweed Heads South
First National Ulladulla Darren Sparks Ulladulla
First National Rod Jones Greg Duce North Narrabeen
First National Pope Nitschke David Nitschke Woodside
First National FOB Ian Baker Sale
First National City Residential Joe Cimino Melbourne
First National West Ryde Nicholas Matulic West Ryde
First National Dee Why Marco Caputo Dee Why
First National Shire Luke Mandile Caringbah
First National Merrylands Sameh Bastawrous Merrylands
First National Westpoint Eugene Sanasi Horsley Park
First National Riggall John Riggall Prospect
First National Clayton Tom Ngo Clayton
First National Peoples’ Choice Robert Stell Gawler
First National Barrett Peter Barrett Moonta
First National Whitsunday Coast Paul Wellard Cannonvale
First National Wodonga Doug Sanderson Wodonga
First National Gladesville George Agostino & Robert Bagala Gladesville
First National Walsh & Sullivan Julie Holloway Northmead
First National POD Property Group Paul O’Donnell Gungahlin
First National Kew Jason Bignell Kew
First National Broadbeach Pamela Bayles Broadbeach
First National Stevenson Ferris Don Stevenson Scoresby
First National Coastside Maria Field Shellharbour
First National Lindellas Dennis Dellaportas Box Hill
First National Mooloolaba Paul Angell Mooloolaba
cuRREnt
79F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
service recognitionFirst National Paradise Point Richard Waldron Paradise Point
First National Epping Central Allison Mifsud Epping
First National Bill Schlink Eddie Fakhri Templestowe
First National Prom Country Allen Bartlett Mirboo North
First National Strathfield Kylie Kwon Strathfield
First National Maryborough Karen Maxwell Maryborough
First National Ryan Jason Stevens Coorparoo
First National Manly Ben Daniel Manly
First National Rowville Vincent Haupt Rowville
First National Blacktown Trevor Coutinho Blacktown
First National Taylors Lakes Joseph Tadros Taylors Lakes
First National Rydalmere Tom Chan Rydalmere
First National Upper Coomera Glenn Batten Upper Coomera
First National Gladstone Paul Markwell Gladstone
First National Erwin Rebecca O’Brien Vermont South
First National Copley Gail Copley Normanville
First National Schinellas Dearna Schinella Somerton Park
First National JM Chase Jee Chin Forest Hill
First National Meadow Heights Huseyin Kuset Meadow Heights
First National Regency Realty Serullah Boroudjani Chatswood
First National Coffs Coast Barry Booth Coffs Harbour Jetty
First National Mill Park Reno Marinucci Mill Park
First National Caloundra Michael Kettle Caloundra
First National Poletto Carla Poletto Turramurra
First National Barry White Barry White Newport
First National Tim Farnan Tim Farnan Melton
First National Wauchope Jan Lindsay Wauchope
First National Peak Central Richard Stacey Cockburn Central
First National Hincksman Lifestyle Ross Hincksman Sutton
First National Parramatta Metro Erik Kwok Parramatta
cuRREnt
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service recognitionFirst National Manly Vale Patrick Brown Manly Vale
First National Leumeah United Graeme Paddock Leumeah
First National Brassall Glenn Ball Brassall
First National Michael Alexander Michael Alexander Harrington Park
First National Davidson Colin Davidson Hammondville
First National Oxenford Peter Gibson Oxenford
First National Westside George Collis Goodna
First National Albany Evan Samiotis Albany
First National Rayner Marcus Rayner Bacchus Marsh
First National Rayner Mark Dudley Ballan
First National Port Vila Vanuatu Neil Hamilton Vanuatu
First National Bowen Nadine Blake Bowen
First National Liverpool Sam Ghandour Liverpool
First National Espiritu Santo Warren Moore/ Christine Jasper Vanuatu
First National Nick van Vliet Nick van Vliet Willunga
First National Robina Peter Whitcroft Robina
First National Frenchs Forest Darren Leach Frenchs Forest
First National Lake Macquarie Troy Duncan Edgeworth
First National Kandos Rylstone Geoff Bartlett Rylstone
First National Wantirna David Chiu Wantirna
First National Borg & Associates Joe Borg Deer Park
First National Sharp Greg Sharp Mawson Lakes
First National Monterey Keys Peter Gibson Monterey Keys
First National Cairns Central David Forrest Parramatta Park
First National Pretti Fairfield Heights Mirjana Pretti Fairfield Heights
First National Pretti Green Valley Mirjana Pretti Green Valley
First National Eldridge Josh Eldridge Wagga Wagga
First National Fimmells Chris Ekert Mount Gambier
First National Brailey Leanne Brailey Mangerton
cuRREnt
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kaye heath memorial award
national chairmanBill Wood Vic 1982-1983
Noel Allan Vic 1983-1984
Chas Heath Vic 1984-1985
Colin Chapman NSW 1985-1987
Viv Barlow Tas 1987-1988
Sam Pennisi Vic 1988-1990
Geoff Eales Qld 1990-1991
Michael Forsyth NSW 1991-1993
Graham Newnham Qld 1993-1994
Anne Hecimovic 1996
Sam Pennisi 1997
Graham Newnham 1998
Simon O’Donoghue 1999
Doug Stalker 2000
Kay Pearson 2001
Wayne Shultz 2002
Brett Harrod 2003
Doug Stalker 2004
Keith Sutherland 2005
Frank Tierney 2006
Paul Gravolin 2006
Lyn Emmerson 2007
Wayne Nicholson 2007
Gary Smith 2008
Mike Macqueen 2009
Andrew Short 2010
Ross Neilson 2011
Matthew Nolan 2012
Simon O’Donoghue Vic 1994-1996
Pauline Rooney SA 1996-1997
Wayne Nicholson Qld 1997-1999
Brett Harrod NSW 1999-2002
Frank Tierney Vic 2002-2005
Rory Trotter WA 2005-2007
Mike Macqueen NSW 2007-2009
David Hamilton Qld 2009-2011
Russell Burton SA 2011- present
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regional councilsnew South Wales
Mark Millington (C) Mannering Park
David Lovell (VC) Yamba
Julie Holloway Baulkham Hills
Luke Mandile Caringbah
Sharon Mudiman Glenmore Park
Matthew Nolan Burwood
David Servi Surry Hills
Liz Shelton Tamworth
South Australia & northern territory
Russell Burton (C) Tea Tree Gully
David Nitschke (VC) Mt Barker
Zeta Bennett Broken Hill
Malcolm Hautop Bordertown
John Riggall Prospect
DeArna Schinella Somerton Park
Queensland
Mike Gray (C) Nerang
Peter Gibson (VC) Oxenford
Phil Dowling Childers
David Hamilton Palm Beach
Doug Trenham Toowoomba
Michael Wardlaw Springwood
Western Australia
Cambell Giles (C) Midland
Lynda Briggs (VC) Ellenbrook
Allan Griffiths Broome
Greg Deveraux Kelmscott
Kelly Donaldson Margaret River
Shane Patience Joondalup
Victoria
Garry Nash (C) Wangaratta
Bryan Cain (VC) Glen Iris
Joe Cimino Melbourne
Peter Clark Warragul
Chris Martin Bairnsdale
Damien Murphy Mordialloc
tasmania
Chris McGregor (C) Moonah
Deanne Lamprey (VC) Burnie
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advocates
obituaries
David Haggarty First National David Haggarty, Maitland, NSW
Kevin Howlett First National King & Heath, Bairnsdale, Vic
Rod Jones Rod Jones First National, Dee Why, NSW
Fred Neal Myrtleford First National, Myrtleford, Vic
Graham Newnham Copas Newnham First National, Toowoomba, Qld
Phil Prior Lewis Prior First National, Warradale, SA
Denis Smith First National Coastwide, Kanwal, NSW
Keith Sutherland Tweed Sutherland First National, Bendigo, Vic
Frank Tierney First National Collie & Tierney, Mildura, Vic
Col Webber Webbers First National, Caloundra, Qld
colin chapman
Colin was a founding member of the network who joined the New South Wales Board of Management in 1982. In this role, Colin both advised and assisted with the establishment of the First National network in New South Wales.
Colin held the position of Vice Chairman, NSW Board of Management (1982), an Associate to the Board in 1983, a directorship on the national Board of Directors 1984 – 1987 and Chairman 1985-1987.
noel Allen
Noel was an inaugural member of the network’s Board of Directors (1982).
Launching the network’s First National Property Guide in the early 80s gives you insight into the man and his vision for First National Real Estate.
A Board member from 1982-1985, Noel was honoured with the position of Chairman of the network from 1983-1984.
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new members
First National AlbanyAlbany
First National Michael AlexanderHarrington Park
First National RaynerBacchus Marsh
First National WantirnaWantirna
First National Lake MacquarieLake Macquarie
First National EldridgeWagga Wagga
First National BraileyMangerton
First National Alexander DavidsonNarellan
First National RaynerBallan
First National Kandos-RylstoneRylstone
First National PrettiFairfield Heights
First National LiverpoolLiverpool
First National Borg & AssociatesDeer Park
First National Frenchs ForestFrenchs Forest
First National PrettiGreen Valley
new South Wales Victoria
Western Australia
85F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2
new members
First National Port VilaVanuatu
First National SantoVanuatu
First National BrassallBrassall
First National OxenfordOxenford
First National GoodnaWestside
First National BowenBowen
First National RobinaRobina
First National Monterey KeysMonterey Keys
First National Cairns CentralCairns
Queensland
International
First National Nick van VlietWillunga
First National SharpMawson Lakes
First National FimmellsMount Gambier
South Australia
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national Of f ice
89 Hoddle Street, Richmond VIC 3121
new South Wales
Suite 1, Ground Level, Airport Central, 241 O’Riordan St Mascot, NSW 2020
Australian Capital Territory
New South Wales
Queensland
South Australia / Northern Territory
Tasmania
Victoria
Western Australia
corporate details
Auditors / Accountants
Crowe Horwath Melbourne
Level 17, 181 William Street Melbourne VIC 3000
Solicitors
Redvers Read Commercial Lawyers
1 Cato Street Hawthorn East VIC 3123
Financial Institution
Westpac Banking Corporation
Level 1, 52 Wells Street Frankston VIC 3199
Phone 1800 032 332