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First Capital Connect

Stakeholder Presentation24th March 2010

Novotel – St. Pancras

Introduction & Welcome

Neal Lawson Managing Director

Exciting Future

Before and after - how Blackfriars will look

after it’s transformed

Exciting Future

The transformed Blackfriars Railway

Bridge

Exciting Future

The Southbank entrance to Blackfriars

Exciting Future

Farringdon Thameslink Platform

looking North – before and after images

Exciting Future

London Bridge TooleyStreet Entrance

Exciting Future

Moving Forward – How To Get There

Three key goals:� Short term: Deliver performance promise� Medium term: Continuous improvement� Long term: Transformation programmes

1. Deliver Performance Promise – 2010/11

Through:-

� Drivers� Improved Customer Information� Increased fleet reliability� Investment in our People

Driver Recruitment

� Recruiting additional drivers on the Thameslink route to reduce our reliance on rest day working

� 6 qualified train drivers will start on the Thameslink route this spring

� A further 16 are either in conversion training or being recruited to start as soon as possible

� In addition, 28 trainee drivers will start training later this year

Improved Customer Information

� Customer information screens will be upgraded

� Upgrades to infrastructure and software that drive CIS systems

� Overhaul of the FCC website� Customer facing staff with PDAs to allow

access to real time information

Increased Fleet Reliability� Class 377:

– Full fleet available 18 January (over 300 days late)– Poor reliability addressed through travelling fitters and reliability improvement programme for June 2010

� Deferred class 319 C6 / traction reliability improvements re-commenced Aug 2009 for completion on schedule (May 2010)

� 319 door fault investment in new diagnostics equipment to aid early identification of train faults

� Repaired snow damaged 319 traction motors–Initially 36 damaged motors, affecting 19 units–Repairs completed by 10 February

Thameslink £10 million InvestmentThe investment will be spread between:� Improvements to the Customer Information

Systems� Enhanced maintenance regime for class 319

trains to resolve reliability issues with door mechanisms

� Introduction of ticket barriers at: Finsbury Park, West Hampstead, Harpenden and Leagrave - to improve security and reduce fare evasion.

� Increase in discount and refund scheme

Investment in You and Our People

� Customer and Stakeholder Engagement– Meet the Manager– Passenger Panel (under consideration)– Honest Communication

� ‘Your Voice’ staff survey– Action plans by department to affect change– Do what we say we will do

2. Continuous Improvement – 2011/12

� Lean/Visualisation techniques

� EFQM

� Working with Network Rail and other industry partners e.g. JPIP

3. Transformation Programmes – 2012-2015

� Thameslink Programme– £5.5bn investment– new stations– new trains– remodelling of track and signalling– new destinations– 12 car trains

3. Transformation Programmes

� HLOS – GN– 6500 extra seats from the December– 11 extra trains (8 x 4 car 321s London Midland, 3 x 3 car 313s from LOROL)

– Additional services and longer trains

– Three-year programme will see 12-carriage trains at a further six stations– Four extra morning services into London Moorgate from either Gordon Hill or Welwyn Garden City– Three additional evening services to either Gordon Hill or Hertford North from London Moorgate

– The lengthening of a number of existing services serving London King’s Cross or London Moorgate

– Power supply upgrades and the lengthening of platforms at six stations including: Royston, Letchworth, Arlesley, Biggleswade, Sandy and Finsbury Park

Performance Update

09-10 Performance – Year To Date

89.07% of trains have arrived on time thus far in the 09/10

financial year

� PPM for 09-10 year to date is 89.07% against a target of 91.60%.� FCC PPM MAA is 89.41% against a target of 91.74%.

� Fleet and Infrastructure and problems affected TL performance.� Infrastructure problems have affected GN performance.

First Capital Connect PPM Comparison

70%

74%

78%

82%

86%

90%

94%

98%

01 02 03 04 05 06 07 08 09 10 11 12 13

Period

PP

M %

09/10 07/08 08/09 This Year Target

GN route

92.93% of trains have arrived on time

since the beginning of the 09/10

financial year

� Performance for 0910 year to date sees PPM at 92.93% compared to 93.39% last year.� GN PPM MAA is 93.19% against a target of 94.12%.� PPM MAA is below target, but has been hampered by snow in periods 0912, 1010 and 1011.

Great Northern PPM Comparison

70%

74%

78%

82%

86%

90%

94%

98%

01 02 03 04 05 06 07 08 09 10 11 12 13

Period

PP

M %


TL route

87.26% of trains have arrived on

time thus far in the 09/10 financial

year

� PPM MAA is 86.36% against a target of 89.75%.� PPM MAA is 1.63% lower than at the same time last year (period 0911).� TL-on-self performance has been particularly affected by Traincrew shortages, Fleet and Infrastructure

issues and heavy snow fall since the commencement of Key Output 0.

Thameslink PPM Comparison

60%

64%

68%

72%

76%

80%

84%

88%

92%

96%

01 02 03 04 05 06 07 08 09 10 11 12 13

Period

PP

M %


Safety Performance 2009 / 2010For the fiscal periods 9, 10, 11 of 2009/2010, First Capital Connect continued to maintain and deliver real improvements in a number of key safety and operational performance areas. Improvements compared against the same fiscal periods of 08/09 include:

� 33% improvement in all Workforce Injuries (40 in 2008, 27 in 2009);

� 24% improvement in Passenger Minor Injuries (37 in 2008, 28 in 2009);� 9% improvement in Workforce Physical Assaults (11 in 2008, 10 in 2009);� 80% improvement in SPADs (5 in 2008, 1 on 2009);� 57% improvement in Station Overruns (14 in 2008, 6 in 2009).

Review of crowd control at FCC stations- Development of ‘Management of Customers at Stations’ Procedure- Kentish Town tabletop exercise (FCC / LUL interface)

Slips, trips and falls action planning workshop- Involving FCC Managers and H&S representatives- Output to be fed into FCC Strategic Safety Plan

Hazardous weather plans- Implementation of new station specific plans at all stations prior to recent adverse weather

• FCC retained the company wide ISO 14001 accreditation during the latest surveillance audits in December 2009.

• Since activation of the class 377 regenerative braking function in September 2009, 1 003 000 kWh of energy has been generated and fed back into the infrastructure reducing CO2 emissions by 546 tonnes.

• Customer recycling points are now at a total of 25 stations.

• In January 2010 the recycling recovery rate peaked at 31.43 % compared to 19.45% in April 2009 with an average rate of 25% for the year resulting in 399 tonnes of waste being recycled and reducing waste sent to landfill by 9.25% compared to last year.

• Depot and siding gas usage has decreased by 31.37% compared to last year. After corrections for new infrastructure (new washplants and extensions) depot and siding electricity usage has decreased by 4.32%.

• Station electricity usage is being collected from the 75 smart meters in place to form a accurate baseline for 2010/2011 and in preparation for the CRC Energy Efficiency Scheme.

Environment

Engineering Performance

TL Route

GN Route

� In period 11 all fleets Mpc dropped due to the adverse weather 321’s remain best in class MAA

� Reliability and growth plan implemented for the class 377’s has been agreed and reviewed between FCC and BTS

� Growth plan recovery plan also implemented

Midlife EMU Unit Miles P10 MP5MD MAAFirst Capital Connect Class 321 31,574 10,525 36,131South West Trains Class 455 593,731 24,739 29,926First Capital Connect Class 365 495,843 15,026 26,284NXEA Class 321 480,039 12,633 21,715Southern Class 455/8 205,898 18,718 20,831London Midland Class 321 ceased reporting 20,039First Scotrail Class 320 111,965 12,441 18,834NXEA Class 317/7&8 190,755 7,065 16,870Southern Class 456 86,512 10,814 16,762Northern Class 323 116,508 5,548 15,247First Capital Connect Class 319 701,106 8,152 13,697NXEA Class 315 293,461 10,119 13,292Southeastern Class 465/1 230,990 7,451 13,178NXEA Class 317/6 184,618 6,594 13,147Southeastern Class 465/9 156,440 6,802 13,088First Scotrail Class 318 164,353 9,131 12,874First Capital Connect Class 313 212,302 6,634 12,216First Scotrail Class 322 24,627 6,157 11,971Southeastern Class 466 192,923 17,538 11,951Southeastern Class 465/0 250,443 8,944 11,771London Midland Class 323 165,722 16,572 11,451First Capital Connect Class 317/1 63,786 4,556 10,640Southeastern Class 465/2 80,157 16,031 9,898NXEA Class 317/5 92,478 3,853 9,370Merseyrail Class 507 165,448 5,014 8,898Merseyrail Class 508 135,077 5,003 8,445London Overground Class 313 70,812 5,447 8,224Southern Class 442 61,704 10,284 8,011Northern Class 321 16,863 2,811 7,194First Scotrail Class 314 64,272 3,571 6,283Average 9,097 14,392

Other Fleet News

� Class 321 awarded the prestigious Golden Spanner (first fleet in FCC to attain this accolade)

� 319 Growth plan implemented

� Class 319 availability requirements have now allowed the C6

programme to continue with only 2 units remaining to go through this

process

� Alstom RCF modifications restarted

� Laminated glass fitment started across all FCC fleets

� 23 x class 377 units on the Thameslink route

� Enhanced TLP KO0 traction motor overhaul programme re commenced.

95 % new AR traction motors are now fitted across the 319 fleet

Customer Service Update

� Overall satisfaction on FCC was 75% (down 3% year on year and 1% wave on wave)

� London and the South East recorded an overall satisfaction of 82% (no change year on year and up 2% wave on wave)

� Overall satisfaction at a national level was 83% (up 1% year on year and 2% wave on wave)

� Wave 21 is the first occasion since Wave 15 where FCC has shown a downward trend where LSE and National results have improved

NPS Wave 21 – Overall Satisfaction

NPS Wave 21 - Stations

� Underlying station factors generally showing an improvement on previous waves

� Most improved factors were: – Overall station environment– Station cleanliness– Availability of staff at the station

� The declining factor was:– How request to station staff was handled (directly linked to TL disruption)

� Key stations have NPS improvement plans

Autumn 09 compared with Spring 09

(Wave 21 vs Wave 20)

Factors showing improvement

11

Factors showing a decline

1

Autumn 09 compared with Autumn 08



7

Factors showing no change

4


1

� Underlying train factors generally showing an improvement over previous waves but majority are still significantly lower than the LSE average

� Most improved factors were – Availability of staff– Helpfulness & attitude of staff– Sufficient room for passengers

� Declining factors include– Upkeep & repair of train– Cleanliness of the train

NPS Wave 21 - Fleet

Autumn 09 compared with Spring 09



18


1

Autumn 09 compared with Autumn 08



11


4


4

Customer Information Update

� CIS replacement software tender is progressing, upgraded software will be introduced and result in one system throughout FCC. It will deliver improved accuracy of information, reduce late notice platform alterations and make it easier to manage during disruption

� As part of this project automated PA announcing will be introduced at stations between Moorgate and Drayton Park. This will be introduced over the summer and completed before the end of the year

� Driver announcements good practises are being developed and encouraged

Customer Information Update� A project to deliver improved information to Revenue Protection, gate

line and platform staff by issuing them with Blackberries has commenced. The first Blackberries are being issued to RPIs with full rollout of over 250 devices by June 2010. Further software will be added in the future. The Blackberries will enable access to:

• National Rail Enquiry staff services and other real time information systems• Tyrell messages sent via email to the devices removing the needfor Pagers• Company information such as E-news and Fastlines direct to the device

� www.firstcapitalconnect.co.uk will be overhauled to make it more user friendly and make information updates during disruption clearer and more informative and we will involve key stakeholders in design


� Passenger Information During Disruption – FCC is heavily involved in the PIDD Steering Group. All TOCs and NER have been assessed against PIDD principles and FCC has been identified as having many best practice processes for managing disruption and are sharing these with the industry

� Customer Information Best Practice – FCC are working with Southern, East Coast and C2C to develop a Best Practice Guide and standards for use of CIS and PA at stations. This has been signed off by the national Passenger Information Strategy Group in March


� Wimbledon Loop CIS and Automatic PA –Customer Information Screens and automatic train announcing has been installed on the 7 unstaffed Wimbledon Loop stations. To improve granuality of train movement Train Stop sensors have been installed at 3 of the stations due to limited Train Describer (TD) berths.

� Additional CIS screens – 20 additional CIS screens have been installed at Bedford, Luton, St Albans, Mill Hill Broadway, Kentish Town, Hatfield, Huntingdon, Royston, Finsbury Park, St. Neots, Stevenage and Letchworth Garden City.

Future CIS EnhancementsReplacement of CIS on NCL� Condition surveys completed� No estimate yet of when works will take place

Replacement of life expired CIS on GN route� NR have agreed for FCC to submit bid to

replace screens at 6 stations� Proposal for NR to pay and FCC to execute,

enabling a faster delivery (quotations received, currently being reviewed)

Ticketing Systems

� The migration of ticket sales away from ticket offices to self service machines continues to rise. In Period 12 tickets issued through self-service were 42%. The sale of Oyster products is now available through all Greater London self-service machines.

� FCC now accepts Electron and Solo payment cards through its ticket offices and self-service machines.

� Top ticket destinations on self-service machines have been reviewed and updated to reflect customer purchasing habits.

� Additional Self-service machine installed at King’s Cross

� Carnet and Rovers now available through self-service.

PAYG Implementation

� PAYG was extended (as planned) throughout the London Fare

zones area on the 2nd January 2010.

� All FCC TVMs were able to retail Oyster products within the first

week of go live. Growth has been impressive,

� The ability to order PAYG credit and Travelcards online and pick up

at stations has also proved popular.

� The only major issue is that the Oyster Help Line has struggled to

cope with demand due to very high call volumes following the

PAYG extension and the weather. However TfL have taken action

and call abandonment rate is now significantly down to 15%.

Crime Prevention & Security� Crime Issues – To address bicycle

thefts on the network covert activity took place with FCC’s CCTV Centre and the BTP. This resulted in arrests at Huntingdon and Arlesey. The latter admitting to 50 offences.

� CCTV Installations – new CCTV schemes were installed at Waterbeachand St Albans Multi Storey Car Park.

� Additional Secure Stations achieved. 67 (90%) FCC stations now have this accreditation.

TrainFX (Screens on Trains)

� Project recommenced on 11th

Jan 2010� Risk Assessments for rolling

stock surveys to be received� Design works for station

equipment and on board train systems recommenced

� Anticipated trial running for the first units is July 2010 starting on the GN route

Additional CIS Projects

� Total of 20 new screens being installed across 11 stations (7 x GN and 4 x TL)

� 5 stations completed to date� Installation programme continues� Project completion date: March

2010� Bringing CIS maintenance in

houseInstallation of screen on Platform 4, Kentish Town

Future CIS EnhancementsReplacement of CIS on NCL� Condition surveys completed� No estimate yet of when works will take place

Replacement of life expired CIS on GN route� NR have agreed for FCC to submit bid to

replace screens at 6 stations� Proposal for NR to pay and FCC to execute,

enabling a faster delivery (quotations received, currently being reviewed)

Car Park Satisfaction

These results are from the FCC Customer Wave Monito r, our customer research giving us customer insight and helping to improve our NPS res ults

The Car Park Facilities - Mean score, split by geogr aphy & traveller type:

14

16

12

-31

-29

-28

-27

-30

-8

-6

-5

-6

-9

40

39

38

28

28

28

27

37

15

12

-50 -40 -30 -20 -10 0 10 20 30 40 50 60 70

NPS (Spring 2008)

NPS (Autumn 2008)

NPS (Spring 2009)

November 2006 CWM

2009/10 CWM Period 7

CWM Period 8

CWM Period 9

CWM Period 10

NPS – Improved car park satisfaction

First Capital Connect - %Saying Satisfied/GoodSpr 06 Aut 06 Spr 07 Aut 07 Spr 08 Aut 08 Spr 09 Autumn 09

Wave 14 Wave 15 Wave 16 Wave 17 Wave 18 Wave 19 Wave 20 Wave 21 Change ChangeW21/W20 W21/W19

Station - Facilities For Car Parking 43 45 41 40 38 39 40 42 1 2

COMPARISON

We have seen a continued upward trend in the feedba ck from customer in the 6 monthly NPS survey across our Stations:

Car Park Mark Awards Park Mark Awards We have been working hard to improve the safety and security of our car parks. The BTP and BritishParking Association (BPA) have been assessing our Station car parks over recent months. FCC has beenawarded 7 new awards as a result of our decreasing vehicle crime trends and general safety and securityimprovements. The new awards are at:� Littleport� Shepreth - New Car Park� Brookmans Park – New Car Park� Royston - New Car Park extension� Mill Hill� Hendon� Bayford – New Car Park

In addition car parks at the following stations were reassessed and accredited for a further two year period:– St Neots – Kings Lynn (both)– Downham Market (both)

The work completed this year has focussed on vegetation, relining, signage, help points, car park flow,CCTV installation, further Park & Pay by Phone roll out and increased security checks.

FCC now has 47 Park Mark Awards

at 36 Stations

Timetable Changes – GN (May 2010)

Significant Timetable changes:-

� 0750 SX Moorgate – Stevenage to be extended to Letchworth� 08.52 SX kings Cross – Cambridge to call additionally at Ashwell &

Morden, Meldreth, Shepreth and Foxton� 09.45 SX Kings Cross – Kings Lynn to be increased to 2x365EMU� 13.52 SX Kings Cross – Cambridge to be reduced to 1x365EMU� 16.36 SO Kings Cross – Peterborough additional. Calling at Potters

Bar, Hatfield and all stations to Peterborough to be 1x365EMU� 18.08 SO Kings Cross – Peterborough will cease to call at

Stevenage and Hitchin and reduce to 1x365EMU� 05.45 SUN Peterborough – Kings Cross will call additionally at

Knebworth, Welwyn North, WGC, Hatfield and Potters Bar� 06.45 SUN Peterborough – Kings Cross will call additionally at

Knebworth, Welwyn North, WGC, Hatfield and Potters Bar

Timetable Changes – TL (May 2010)Significant Timetable Changes - Wimbledon Loop� 07.37 SX Sutton – St.Albans. Additional peak service calling at all stations

via Mitcham Jcn to be 1x319EMU

Consequentials� 06.24 SX Brighton – Bedford to call at Herne Hill instead of Tulse Hill� 07.22 SX Sutton – Luton to depart 07.06 and run 16 minutes earlier

throughout� 07.28 SX Orpington – St Albans to be extended to Luton, calling additionally

at Radlett, Harpenden and Luton Airport � 07.11 SX Sevenoaks – St Albans to terminate West Hampstead

� 07.00 SX Brighton – Bedford to cease to call Tulse Hill

� 05.48 SX Luton – Sutton to run via Wimbledon instead of Mitcham Jcn� 06.04 SX West Hampstead – Sutton. Additional. Calling all stations via

Mitcham Jcn

Timetable Changes – TL (May 2010)

Significant Timetable Changes - Brighton Main Line

� 05.40 SX Bedford – Brighton to call additionally at Wivelsfield

� 07.00 SX Bedford – Brighton to call additionally at Burgess Hill� 07.50 SX Brighton – Bedford to call additionally at Herne Hill and Elephant

and Castle

� 16.26 SX Bedford – Brighton to call additionally at Three Bridges

� 17.08 SX Brighton – Bedford to depart at 17.07 and call additionally at Preston Park

� 17.37 SX Brighton – Bedford to call additionally at Wivelsfield� 18.40 SX Bedford – Brighton to call additionally at Three Bridges

� 19.08 SX Sutton – Bedford to terminate St.Albans

Major Projects Update

Thameslink Programme Update� Now have all 23 new Electrostars: smoother, cooler, with latest

customer info systems� (regen braking already created enough power to run a household

for 130 yrs)� Another 2,400 seats in Dec 09 timetable; 5,000 now year on year� More than halved number of short 4-car peak trains� looking forward to first longer 12-car trains from December 2011� More 12-car services with brand new trains from 2014

TLP Infrastructure Progress� Key project work completed at Christmas and more this Easter� Blackfriars: Rebuilding east side of bridge; proposed run-through

end of year, decision soon; station then switches from west side to east

� Platform lengthening - 2 completed; on site at 5; in design at 5

TLP Infrastructure Progress

From December 2016

� Brand new fleet of trains� Up to 24 trains per hour in central London� Great Northern route linked to TL� New cross-

London destinations

� London Bridgerebuilt

Keeping passengers informed

Bedford - Proposed New Station

� Longer, 12-carriage platforms� 4 platforms instead of 3 for FCC services� New, more spacious station building� More entrances� Modern, natural light and ventilation� Footbridge extension � Outline planning application after Easter

Bedford Station Relocation - £5m

� Grip 3: Option selection process is complete, with a stakeholderconsultation document received from Network Rail.

� Grip 4: Single option development is currently progressing and expected to be complete April 2010.

� The site for the new station building is immediately South of the existing station, and is a two storey facility linking to all platforms via a footbridge.

� The new station building, and ticket office, are central to the footbridge.

� The design takes into account forecasted passengers flows to 2016 + 35%

� FCC currently reviewing the proposed new station layout plan. � Site works envisaged to commence during Summer 2010 with new

station opening by Summer 2011.

� Presentation on the latest plans for the “Bedford Station Quarter Scheme” took place in August 2009 as a Public Consultation. The TLP Project Team also participated.

� Proposals incorporate the new station building, replaces the northern surface car park with a multi-storey facility, and the focus site with a commercial unit.

� Bedford Council intend to submit an outline planning application March 2010 and are seeking Rail Industry ‘agreement in principle’

� There is currently no programme for the design/construction of this scheme

Bedford ‘Station Quarter Scheme’

Platform blockades to commence with the new summer timetable from 23/05/10

Gatelines on Pancras Way – Phase 2 gate line relocation � Implementation is now planned for mid May 2010. � Issue with passenger routing through the western range

for passengers is being assessed through FCC MOC process.

Platform 0 � Commissioning still planned Easter 2010� Train service to start with May timetable� FCC is developing implementation plans for our

operational requirementsMain Train shed roof refurbishment� Refurbishment has started above platforms 5-8� Cleaning of the first half of this section will be completed

approx April 2010

King’s Cross Redevelopment

NSIP – Phase 1

Works completed this period are as follows:

� Subway refurbishment at Hitchin and Potters Bar now complete.

� GRIP 4 process initiated for West Hampstead canopy works (scheme brought forward into Phase 1 works, as consequence of project under-spend in Phase 1.

� Kentish Town - Refurbish Waiting Room (Platform 2/3) now complete.

� Kentish Town - New Waiting Room (Platform 1) now complete.

Top: Top: Top: Top: Refurbished Subway at Hitchin

Bottom: Bottom: Bottom: Bottom: Works complete at Potters Bar

NSIP Phase 1 (continued)

� Mill Hill Broadway - Lighting upgrade to the undercroftarea. Due for completion end of Feb 2010.

� Harpenden - New waiting room (Platform 1). Due for completion end of Feb 2010.

� Harringay - Fencing improvements (both Platforms). Work completed

Waiting Shelter installed at Mill Hill BroadwayWaiting Shelter installed at Mill Hill BroadwayWaiting Shelter installed at Mill Hill BroadwayWaiting Shelter installed at Mill Hill Broadway

Activities / Progress:� Human Factors kick-off meeting – 1st Feb

� Project liaised with BTP on design issues

� Letter sent to station & local residents about planned works

� Asbestos surveys completed on retail units

� Current programme excludes northern gateline

� Lead time for piling plant & materials could delay start of piling programmed for May ’10

� NR to appoint Main Contractor by April ’10

West Hampstead

West Hampstead – Key Milestones

� Tree removals – wk beginning 22nd Feb ’10

� Utility disconnections in retail units - started� Demolition of retail units – April ’10

� Vodaphone equipment relocation – May ’10

� Main station building foundations – May ‘10� Bridge link span installation – June ’10

� Public realm works – July ‘10

� Building superstructure – Aug ’10� Completion & Handover – Dec ’10 / Jan ‘11

Access For all Major Works 2009-2012Letchworth Garden City� Due to the current state of the lift shafts, all parties at NR have agreed the recommissioning of the lift

shaft is not viable.� This project is going back into the feasibility stage (GRIP3) to determine next steps.� A delivery date can therefore not be specified at this time.

Harpenden� Proposal to install a DDA compliant footbridge (existing footbridge to remain).� Sign-Off process has been delayed; expected completion is early March 2010. � Works to commence on site from Nov-Dec 2010.

Huntingdon� Proposal to replace existing footbridge with DDA compliant footbridge.� Sign-Off process has been delayed; expected completion is early March 2010. � Works to commence on site from Nov-Dec 2010.

The remaining FCC Access for All stations (announced during 2008) are due to be delivered between 2012 and 2015 , these are;

� Elstree & Borehamwood� Hatfield� Hitchin

3rd Party FundingMany projects have been funded in full or part through contributions from third parties, in particularLocal Authorities. Examples include:

– New bus interchanges opened at: Hitchin, Potters Bar and St Albans.– A new £500k bus interchange at Elstree & Borehamwood station which will open later this year– New cycle parking – £200k from Hertfordshire County Council will provide extended or brand new facilities at 14 FCC stationswithin next 6 months.

Luton ‘Gateway’ MSCP

� Delivery of new £15m multi-storey car park slipped again. Now expected to be completed during Sept 2010.

� The first deck level (bridge structure over future road) is compete.

� Superstructure installation has commenced.

Top:Top:Top:Top: Multi Story Car Park in construction.

Bottom:Bottom:Bottom:Bottom: How the design will look upon completion.

Luton ‘Gateway’ Station Redevelopment

� Additional funding opportunity identified for c.£20m through the Lord Adonis stations improvement funding initiative, Long Term Charge & Access For All

� NR intend to close out GRIP Stage 2 late Feb / Early March 2010

� NR submitting a funding paper to board during April 2010

� Programme to be confirmed

Luton Airport Parkway Development

� Project in partnership with Luton BC and Developer� Large development on east side of line includes:

– A new 250 room Hilton Hotel– Major combined residential (and commercial

development� DfT have agreed to provide a £1m contribution based

on re-routing the airport shuttle bus to the proposed East entrance

� NR are closing out GRIP 1-3 process� Luton BC and Developer need to select an option,

confirm funding to allow FCC to assess the business case / OPEX

Drayton Park – Accessibility Improvements

� We have secured £500k of S106 third party funding from London Borough of Islington (£250k additional funding requested from DfT via A4A mechanism).

� Works will include- Upgrade lighting- Tactile strips- New seating- Refurbish station entrance area (incl. new automatic doors)- DDA stair lift.

Finsbury Park� In discussion with London Development Agency & London Borough of

Islington to secure up to a potential £6m funding to be used to further develop Finsbury Park

� LUL also trying to secure all/part of this fund (competition)

Current Station entrance Current Station entrance Current Station entrance Current Station entrance at Finsbury Parkat Finsbury Parkat Finsbury Parkat Finsbury Park

Kentish Town – New Night Access

� Camden Council £150k funding opportunity for delivery on/by 31 Mar 2010 for the creation of a new night access from the main road at the front of the station.

� Scheme to be delivered by Camden Council, in partnership with FCC and NR.

� Scheme design being finalised.� Discussions continue with NR to secure

Landlords Consent.

Downham Market – Barrow CrossingNew Footbridge Installation:� Design currently at end of GRIP 4 (Outline Design).� NR have re-submitted planning approval

documentation to the Council – approval decision now due, FCC have written in support and offered site visits.

� Installation timescales dependant on planning approvals, but project completion targeted for 2011.

St Neots – DDA Footbridge� Private developer scheme.� NR has submitted an alternative design option

that would see the installation of a second overbridge, adjacent to the existing footbridge. DDA compliant lifts would then be attached to existing platform footbridge, to make the station step-free.

� Network Rail and Huntingdonshire District Council are developing the contractual arrangements for GRIP4

� If funding arrangements can be agreed, potential delivery possible during FY2011/12.

Watlington – Carpark Scheme� Car park enhancement proposal in partnership with Norfolk

County Council (NCC)� Scheme cost c. £550k - 112 spaces (7 disabled bays)� FCC contribution £85k (Franchise Commitment 2.1)

Additional £85k secured from DfT Access for All money (secured by NCC). Remainder to be funded by NCC

Update:� Construction delayed yet again, as consequence of land

purchase issues involving two local farmers � NCC have applied for Compulsory Purchase Order for two

areas of land required, lead time of approx 12-18 months until a decision has been made

Hatfield – Bus/Rail Interchange� We have formally handed back the

£250k originally secured from the DfTvia the Access for All mechanism, after it became clear that the scheme would not be delivered on/by 31 Mar 2010 (we had already accrued the monies over from FY08/09)

� Interchange scheme remains on-hold

� Herts CC have delivered a much smaller (interim) scheme that will create two additional bus stops

North Car Park at Hatfield StationNorth Car Park at Hatfield StationNorth Car Park at Hatfield StationNorth Car Park at Hatfield Station

Elstree & Borehamwood

� Bus/Rail Interchange scheme in partnership with Hertfordshire County Council.

� Estimated value £600k

� FCC has secured £250k via DfT & £40k from obligation 2.1.

� Final scheme design agreed.� Tenders to be issued in February.

� Works expected to be completed by Autumn 2010.

TopTopTopTop: Overhead view of interchange

BottomBottomBottomBottom: Cycle parking facilities

Wixams - New Station

� 4 platform station with 12m x 12m modular station building and canopies, 600 car park spaces

� December 2010 station opening

� Planning permission application submission from Bedford BC – Jan/Mar 09 – expected Summer 09

Any Questions

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