first call

Guiding Your Business Performance

Workforce Optimization

When you’re ready to boost your business’s performance and inject it with the infrastructure it

needs to breeze past the competition, there’s no better choice than InsperityTM Workforce OptimizationSM.

You became a business owner…To call the shots? To provide more for your family? To make a difference in your life?

No matter what your reasons were, you’re making ithappen, but it can be tough and lonely at the top. Youneed to grow, you need to increase revenue and you need to take care of your people. You also need to ensure your company is protected against potential litigation and regulatory fines and penalties. It’s a lot for one person to handle, but you don’t have to face it alone.

Every captain needs a navigator. Meet your Business Performance Advisor.For 25 years, InsperityTM has been providing businessowners with services tailor-made to maximize opportunities for growth and profitability. We offer a combination of human resources (HR) and business solutions that is the most comprehensive business performance offering in the marketplace, delivering administrative relief, big company benefits, reduced liabilities and a systematic way to improve productivity.

At Insperity, we take the time to learn your business, feel the pulse of your company culture, identify your pain points and examine what differentiates you from the competition. Your Insperity Business Performance Advisor’s sole purpose is to help you chart a course to success, so you can move your business forward with full confidence.

Introducing Insperity Workforce OptimizationWhen you’re up against the headwinds of competition, no one puts gusts in your sails better than your employees, and when you align your people strategy with your business strategy, you’re in for smooth sailing. That’s the idea behind Insperity Workforce Optimization. It’s a bundled service that maximizes employee productivity and relieves you of the burdens of daily administrative duties, so you can focus on your top business initiatives.

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When it comes to government compliance demands, the odds are stacked against employers The number of employment-related government regulations has doubled since the 1980s, with no end in sight. Instead of struggling to keep up with this spiraling trend, Insperity can help you with government reporting and agency interface, unemployment claims management and wage claims and audits.

Did You Know?

Your

Company

Employees

Insperity

The power behind Insperity Workforce Optimization: the co-employment modelWith our co-employment model, your company enters into an agreement with us to establish a three-way relationship between you, your employees and Insperity. In place of the traditional employer/employee relationship, Insperity stands shoulder to shoulder with you as a co-employer. We share or absorb many of youremployer-related responsibilities and risks to give your company a competitive edge.

The result: you’ll actually gain more control of your business than ever before because you’ll be able to take your focus away from time-consuming daily tasks and apply your energy directly toward achieving your goals.

Infuse your business with the HR practices you need to get ahead

Insperity Workforce Optimization is built to serve the full spectrum of needs related to the people side of your business. Just turn the page to see an in-depth illustration of how we set you up for lasting success with comprehensive services customized to your company.

Laying the groundwork for runninga tight shipOn a foundational level, our ongoing Compliance/ Administrative Services ensure that your day-to-day needs are met with the highest quality services, from always-on-time payroll processing and direct deposit to benefits administration, time and attendance assistance and more.

Empowering you to make yourdream a realityWhen it comes to truly capitalizing on business opportunities and driving success, Human Capital Management is essential, and that’s where Insperity really helps your business gain a competitive advantage.

Whether you’re looking to align employee performance with company goals or develop a comprehensive training and development program that takes your employees’ skill sets to the next level, Insperity can design a plan that best suits the specific needs of your business.

You’re no longer alone at the wheel Aside from ongoing and proactive practices, there’s everything else in between – the Responsive Actions– which encompass the situations that often arise at moment’s notice. Each one requires prompt, tried-and-true strategic solutions. With Insperity, you havea team that stands with you to help you face the daily unknowns and answer them with the right focus, the right resources and the right documentation – all at the right time.

For a full illustration,turn the page.

Robust technology from stem to sternFrom proprietary encryption technology to money-saving tools, Insperity makes the most of the latest technological advancements available to make life easier for you and your employees. The centerpiece of Insperity’s online resources is the Employee Service CenterSM, which provides automated, personalized services that save you from spending large chunks of time answering questions about benefits and managing employee paperwork. Among the key features of the Employee Service Center are:

Centralized Personal InformationPaperwork is a thing of the past. Now employees’ personal information is housed on our secure servers, and they can update it themselves at any time from anywhere.

Instant AccessNo more headaches for you and your HR managers.With this self-service model, your employees have alltheir paystub, W-2 and PTO balance information rightat their fingertips.

News and AnnouncementsOn the home page of the Employee Service Center, Insperity keeps you in the loop about HR-related news that’s relevant to your business.

Online Benefits EnrollmentYour employees can manage their benefits electronically with a user-friendly system that includes cost calculators and plan comparison tools to help make the decision-making process easier.

Online Payroll and ReportingThe Employee Service Center offers a Web-based,self-service channel that allows you to view information and interact with Insperity quickly and easily. Our WebPayroll feature streamlines your payroll process by giving authorized personnel the ability to submit and verify your company’s payroll information online, securely and accurately. With WebReporting, you have around-the-clock access to reports with real-time information, restricted secure access for designated employees, customized reports and multiple Microsoft formats from which to choose.

Access to Live SupportWhen you and your employees require more than online support for your payroll and benefits needs, Insperity’s Contact Center specialists are here to help via phone or e-mail. More than 95 percent of callers get what they need during the very first call – that’s more than 20 percent higher than the industry average of 75 percent for first-call resolution.

High-Tech Platform

Meet the crewWith Insperity, you’ll have a highly skilled team of professionals assigned to you, and you’ll know them by name. Their mission is to work with you to develop a customized service plan to help you reach success quickly. With this plan, your dedicated team will help determine which people practices will have the most positive and immediate effect on your company’s performance andyour employees.

Team ManagerResponsible for ensuring your service satisfaction, your team manager actively participates in planning and coordinating the delivery of your customized Insperity service solutions.

Client LiaisonYour client liaison serves as your main point of contact with your service team for any non-payroll needs and acts as an internal link between you and other Insperity departments.

Payroll SpecialistFor any payroll needs you have, your payroll specialist is at your service. He or she processes pay information to generate an accurate, timely payroll and maintains data for a complete and accurate employee file.

Performance SpecialistWhen you’re ready to upgrade your workforce’s skills through Insperity’s comprehensive training and development programs, your performance specialist will work with you to manage and coordinate a smooth experience. It starts with a needs analysis to identify areas for performance improvement and continues with training consultations and the delivery of online and/or instructor-led training sessions.

Human Resource SpecialistYour human resource specialist reviews with you all HR performance items associated with your customized service plan, ensuring that your policies, procedures and actions are in compliance with legal requirements and government reporting regulations.

Safety ConsultantThe Insperity safety services that supplement your existing safety procedures and programs will be planned, implemented and coordinated by your safety consultant, including analyzing any potential problems and working with you to address them.

High-Touch Service

Your CompanyYour Success

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Human Resource Specialist Performance Specialist

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Safety Consultant

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1997$81 Million1992$907,000

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Inspire Business Performanceand Discover New Territory

It’s time to alleviate the anxieties and burdens of being an entrepreneur. Once you choose Insperity Workforce Optimization, your Business Performance Advisor will introduce the crew that will work on your behalf every day to help you and your business exceed goals you never thought possible.

Insperity will handle: • EmploymentAdministration • GovernmentCompliance • EmployeeBenefits • Workers’Compensation • PayrollandPayrollTaxAdministration • RecruitingandSelection • PoliciesandBestPractices • PerformanceManagement • TrainingandDevelopment • OtherEssentialServices

So you can focus on: • Managingyourbusiness • Growingyourbusiness • Managingchange • Aligningyourpeoplewith your company’s goals

Our Revenue GrowthInsperity’s investment in HR has continually paid off for the past 25 years, and we can apply these time-tested, proven strategies to give your business the determination and momentum it needs to grow and prosper.

InsperityTM Workforce OptimizationSM will allow you todevote your attention to what matters most, positionyour business to reap maximum rewards and remainin compliance with ever-changing regulations. In other words, with just one stroke of the pen, you’ll dramatically change your business for the better.