firm factor the ultimate recruiting...
TRANSCRIPT
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Firm FactorThe Ultimate Recruiting Challenge
Welcome to
Hosted by:
www.utoronto.ca/asut
Monica Yeung,[email protected]
Tiffany Yau,Vice [email protected]
Edward Lam,Director of [email protected]
Kevin Hung,Director of Professional [email protected]
Derek Chu,Director of [email protected]
Rita Tsui,Director of [email protected]
Calvin Wat,Director of [email protected]
Randall Baran-Chong,Junior [email protected]
Janice Li,Junior [email protected]
Jennie Tao,InSight Magazine [email protected]
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TABLE OF CONTENTS..................................................................
REGULARS..................................................................
1 Welcome
2 Introduction, Table of Contents
3 Agenda
22 Notes
23 Thanks
24 Upcoming Events
SPEAKERS AND REPS..................................................................
4 Deloitte & Touche LLP
6 Ernst & Young LLP
8 KPMG LLP
10 PricewaterhouseCoopers LLP
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FEATURES...................................................................
12 Networking ChallengeAn extended group of people with similarinterests or concerns who interact andremain in informal contact for mutualassistance or support
14 Application ChallengeA request, as for assistance,employment, or admission
16 Cover Letter ChallengeA letter sent with other documents toexplain more fully or provide moreinformation
18 Résumé ChallengeA brief account of one's professional orwork experience and qualifications, oftensubmitted with an employmentapplication
20 Interview ChallengeA formal meeting in person, especiallyone arranged for the assessment of thequalifications of an applicant.
AGENDA..................................................................
5:00 Registration
5:15 Opening Address
5:30 Introduction -What Are Firms Looking for?- Caroline Jung
5:40 Challenge I –Networking skills- Ross Yakovlev- Charlene So
6:00 Challenge II –Resume & Cover letters
- Howard Leung
6:10 Questions & Answers Session 1
6:20 Challenge III –Interview Process
- Alex Zhang - Judy Park - Alethia Kang
6:50 Challenge IV –Post Recruiting Tips
- Vanessa Yoon
7:00 Questions & Answers Session 2
7:10 Closing Speech
7:20 Refreshments, Mix and Mingle
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Charlene So,Past Summer Intern, Deloitte
Best recruiting memory: The utter shockand disbelief after receiving a call from one ofDeloitte's real estate partners at 9:20pm onthe day of my interview, telling me that I hadreceived an offer. I was at Robarts - Needlessto say, not much studying got done that night!
Worst recruiting memory: The aftermathof recruiting season, and getting through anespecially "sensitive" time of the year.Although I was successful, many greatcandidates were unfortunately not - It'sespecially tough when they are your friendsand colleagues.
Most memorable experience within thefirm: Attending Deloitte's first-ever AuditWeek of Learning (AWOL) Conference inNiagara Falls. There were workshops duringthe day, and awesome social events at night.Imagine wining and dining with over 400members of the Audit practice across the GTA.Niagara really isn't a big place, so every hotspot we hit up at night inevitably turned into aDeloitte party!
Most important factor that made yousucceed in recruiting: A large contributingfactor to my success would be the fact that Iattended the various infosessions mainly as alearning and practise experience, so I didn'texpect much coming out of them. Ironically,the lack of pressure worked in my favour,since I was able to relax and actually bemyself during the mix and mingle sessions.People got to know ME for who I really was,and for that I am grateful.
The biggest challenge you found in yourrecruiting experience: One of the hardestthings would definitely be finding ways ofmaking yourself stand out amongst thehundreds of uber-keen candidates in the sameroom. It's all about asking the right questionswith just the right balance of enthusiasm.
Jacqueline Huang,Past Summer Intern, Deloitte
Best recruiting memory: I enjoyed the pre-interview dinner at Deloitte. Not only wasthere delicious food, but I really got to knowmy interviewers better, which made the wholeinterview experience less stressful.
Worst recruiting memory: The most nerveracking part of recruiting was after theinterview, waiting for an offer call. The dayafter I had an accounting midterm andneedless to say, I couldn’t concentrate onstudying. However, all that was negated whenI did get a call right after my midterm the nextday.
Most memorable experience within thefirm: This one’s hard to pin point becauseover the summer, I attended many greatstudent socials. My most satisfying day ofwork was June 30, the final deadline forcorporate tax returns for companies thatconcluded their fiscal year on December 31.After a month of hectic team work, my groupmanaged to finish more than 200 returnsduring June. Being part of this greataccomplishment was definitely a highlight ofmy summer.
Most important factor that made yousucceed in recruiting: I feel that Isucceeded because of my hard work after Idecided which career path I wanted to take. Ialso tried my best to learn more about the taxprofession to demonstrate my interest.
The biggest challenge you found in yourrecruiting experience: The biggestchallenge for me during recruiting wasbalancing out my recruiting commitments withclasses and with extra curricular events.
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Maurice Choy,Full-time Associate, Deloitte
Best recruiting memory: ALL THE FREEFOOD AND FREE DRINKS! Well, really it wasspeaking to George Kosmas for hours late atnight after an event last year. George is apartner who puts a large portion of his timeinto every recruit's career. He ensures that hehas a close relationship with us even beforewe get recruited. Having a partner watchingover your career is a HUGE plus. He evenoffered to drive me back in his BMW!
Worst recruiting memory: THE FOOD ANDDRINKS FINISH BEFORE I EVEN STARTED.Even worse would be when recruiters/repsgive you an uncomfortable vibe! Rather thanmaking you comfortable and answering yourquestions related to their respective firms,some tend to intimidate you.
Most memorable experience within thefirm: Summer 2005 - Group 100 Social Day atThe Docks. Gladiator Jousting, ScreaminDemon Swing Ride, Volleyball, Paintball, KartRacing, etc. Not to mention the free food andfree drinks. Met my future co-workers andbosses too. Cracked somejokes before they ask me for a report.
Most important factor that made yousucceed in recruiting: Networking /PeopleSkills - Being able to speak to ANYONE atANYTIME, and break the ice within the firstfew sentences. Come and I’ll show you.
The biggest challenge you found in yourrecruiting experience: Differentiatingyourself from every other student (esp. in theeyes of the recruiters). SOLUTION: Speak withas many reps present as possible. They will“report” back to the recruiters about peoplethey spoke to.
Vanessa Yoon,Full-time Associate, Deloitte
Best recruiting memory: Talking to apartner about Canadian Idol
Worst recruiting memory: Seeing drunkenstudents at the recruitingMost memorable experience within thefirm: SA1 Training at Deerhurst. It was somuch fun!
Most important factor that made yousucceed in recruiting: Proactive andPositive attitude
The biggest challenge you found in yourrecruiting experience: Making a small talkwith recruiters.
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Ross Yakovlev,Past Summer Intern, Ernst & Young
Best recruiting memory: Honestly,recruiting process was a very stressfulexperience. So I guess getting the offer wasthe high point of it.
Worst recruiting memory: A few times thefirm reps were visibly tired during theinfosessions and sounded as if they werewilling to leave rather than have conversationwith you.
Most memorable experience within thefirm: EY Florida trip was, perhaps, the mostmemorable for me this summer: taking timeoff work, spending a few days with Torontosummer interns outside of the office, visitingthe Disney World for the first time in my life,and playing poker on the plane with thecandies, rather then with chips.
Most important factor that made yousucceed in recruiting: I would say thatconfidence in myself helped me to get a job.Coming into the infosessions, I was confidentthat I had all the necessary experience, skillset and personal qualities to be a successfulsummer intern at any of the Big 4 accountingfirms. In addition, if you are confident, youwill just be yourself and will not try to pretendto be somebody you are not.
The biggest challenge you found in yourrecruiting experience: Getting to speakwith the main recruiters during theinfosessions was quite a task. At all times theywere surrounded by huge crowds of students.My strategy was to stay late and wait for mostof the students to leave before I approachedthe head recruiters.
Vitalia Fedossova,Past Summer Intern, Ernst & Young
Best recruiting memory: Every once in awhile, you meet someone that you really clickwith. At that point, it goes beyond recruitingor asking questions, you talk because youtruly enjoy it and it doesn't feel forced.
Worst recruiting memory: My worstmemories generally come from speaking withthe head recruiters at the info session. You'vegot what looks like 30 other people standingwith you, surrounding and suffocating therecruiter. There seems to be little opportunityto differentiate yourself from the group.
Most memorable experience within thefirm: I had spent a day and a half working ona gigantic spreadsheet. Just as I was ready toprint it, I noticed a renegade row in themiddle of the sheet that needed deleting.Some how, I ended up deleting everything.My main concern at the time was how myaudit senior would react. To my extremesurprise, she just said "It's okay, learn from it,we'll work around it". The spreadsheet gotredone. In the end, I got a good review.
Most important factor that made yousucceed in recruiting: Listening to thehiring criteria and building my resume (andmy skillset) accordingly. Participating in the EYcase competition.
The biggest challenge you found in yourrecruiting experience: My personalitydoesn't quite fit in a conservative businessenvironment. I found it hard to be myself andnot scare the recruiters with my controversialquestions, strong opinions and overallquirkiness.
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Howard Leung,Full-time Associate, Ernst & Young
Best recruiting memory: I have so manywonderful recruiting memories, such aspreparing for the recruiting process, attendingthe information sessions/office tours, andhaving before-interview dinners. But gettingthat “your hired!!!” phone call in campusresidence as a “starving student” does standout!
Worst recruiting memory: Not havingenough suits to wear to all the recruitingevents!
Most memorable experience within thefirm: I have so many memorable experienceswithin the firm that I really can’t mention justone! In terms of social events, theexperiences that stand out were going onscavenger hunts around Toronto, going toplay golf, singing karaoke, and going toDisneyworld while meeting other interns,seniors, managers, and partners from all overthe world. In terms of work experiences, itwas seeing first hand how class materiallearned in our commerce courses applied toreal clients in the business world. Specifically,I remember doing a bank reconciliation at aclient just like I did on a previous midtermfrom way back in first year commerce. Goodthing I went to my MGT 120 classes!!!Most importantly, it was the exceptionalpeople environment and the lastingrelationships that I have built as a result thatmade each experience wonderful andmemorable.
Most important factor that made yousucceed in recruiting: I must say I wasvery lucky in getting an employment offer.However, if I was to try and pinpoint the mostimportant factor that allowed me to succeed inrecruiting, it would be the detailed preparationthat I undertook for all the phases of therecruiting process, whether it be for theresume and cover letter, or what to say andask at the information sessions andinterviews.
Keith Yuen,Past Summer Intern, Ernst & Young
Best recruiting memory: Received a callfrom my interviewer about my offer when Iwas eating Japanese all-you-can-eat.
Worst recruiting memory: Mistakenlycalled a firm rep with the wrong position title.
Most memorable experience within thefirm: (1) Went to Florida for the InternationalIntern Leadership Conference (2) Took apicture with Mr. James S. Turley (CEO of EY)and Mickey Mouse!!
Most important factor that made yousucceed in recruiting: Preparation!
The biggest challenge you found in yourrecruiting experience: The biggestchallenge was coming up with new questionsin networking event when I had asked somany already!
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Alethia Kang,Full-time Associate, KPMG
Best recruiting memory: Receiving the callfrom KPMG with my offer for a summerinternship position and finding out half anhour later that Jenn (also known as my ‘otherhalf’) did too. There was a bit of screamingduring the first phone call and muchscreaming during the second.
Worst recruiting memory: Deciding to takea ‘short cut’ into one of the informationsessions via an alternate door then realizingafterwards that my name had not beenentered into the list of student attendees forthat info session (the list which firm repsgenerally refer to when recalling whichstudents whom they spoke to stood out).
Most memorable experience within thefirm: Our first week of the summer away atCranberry Marsh Cove Resort in Muskoka. Wereceived royal treatment, and the extremebonding between the interns set the stage forthe rest of the summer—definitely anunforgettable one!
Most important factor that made yousucceed in recruiting: Being confident,friendly, genuine, and comfortable with thefirm reps I newly met and with the recruiterswhom I had met beforehand through beinginvolved with ASUT. Also, maintaining apositive outlook all the time.
The biggest challenge you found in yourrecruiting experience: Being able to stayenergetic during the whole recruiting period:info sessions (keeping up the energy to meetas many firm reps as possible and havinggood conversations), applications (putting alot of effort into writing my cover letter andresume as opposed to just ‘whippingsomething up’) and interviews (stayingfocused and enthusiastic, and being wellprepared)
Polina Nikolaev,Full-time Associate, KPMG
Best recruiting memory: Talking to the firmand industry reps was an invaluableexperience, and once I became a little morecomfortable with the process, it was not onlyinformative and interesting but also very fun.
Worst recruiting memory: Recruiting was atime where I had to step out of my comfortzone and approach firm and industry reps sothat I could not only learn more about theprofession, but also to discuss my experiencesand goals. At first, I remember severalawkward moments during some conversationswhen I would loose my chain of thought orforget a question I wanted to ask because Iwas incredibly nervous.
Most memorable experience within thefirm: I went to the company Christmas party,which is certainly a very memorable and funexperience within the firm. It was a lot ofgreat food, music, dancing and entertainment.I also met many people from differentcompany sectors and offices and partied withsome of my future coworkers.
Most important factor that made yousucceed in recruiting: I think it was mycommitment and active participation inrecruiting. Even through it was intimidating atfirst, I made sure I took advantage ofopportunities to introduce myself and talk tofirm and industry reps about the questions Ihad about the profession as well as about myown achievements and experiences.
The biggest challenge you found in yourrecruiting experience: Recruiting usuallytakes place during the midterms, andmanaging my studies, a job and attending andpreparing for all the recruiting events wasdifficult. Those several weeks were verystressful, and I felt the continuous pressure tobe at my best at all times and energetic andprofessional for every event I attended.
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Alex Zhang,Past Summer Intern, KPMG
Best recruiting memory: Trying to rescueNaveen Kalia (a senior manager in the FIREgroup) from the crowd to go watch the finalmoments of the Hockey World Cup Finals atthe KPMG Info Session last September.
Worst recruiting memory: Beingremembered for it.
Most memorable experience within thefirm: Winning the National Boardroom SkillsCompetition after presenting in front of apanel of executives including our CEO, BillMackinnon. Rivalled only by Bill rememberingmy name but that was proceeded by himtelling everyone I was on speed...
Most important factor that made yousucceed in recruiting: I would like to saythat the most important thing which helpedme succeed was always being myself. Insteadof pretending to be someone I was not, Ifocused on being comfortable with whomeverI was speaking to. In addition, I tried to speakto as many people as possible. It just didn'tmake any sense to crowd around the headrecruiters. Try talking to them at thebeginning or near the end when they arealone, in the meantime remember thateveryone else has a say as well. Joke aroundand don't be afraid to treat recruiters like realpeople.
The biggest challenge you found in yourrecruiting experience: You will see manypeople become overwhelmed and much toocaught up in the whole recruiting process.Having said that, it becomes quite a challengeto maintain a positive attitude. Do not getsucked into the ridiculously tense atmospherewhich seems to inflict anxiety, sleepless nightsand strains on friendships that can easily beavoided when you keep your head clear andkeep things in perspective.
Gloria Ip,Past Summer Intern, KPMG
Best recruiting memory: Receiving an offerletter package in the mail after muchanticipation.
Worst recruiting memory: Standing forfour or five hours each night for four straightnights in 3-inch pointy shoes. Comfortableshoes are a "must-have" for recruiting season!
Most memorable experience within thefirm: A orientation week up in beautifulMuskoka to kick off the summer was definitelya memorable experience. With a full ropescourse, nights at the pub, team-buildingactivates, beautiful scenery and 50enthusiastic summer interns eager to start thesummer, training week was truly anunforgettable.
Most important factor that made yousucceed in recruiting: Going into recruitingseason with an open mind and confidence isextremely important. It's important to not beoverly aggressive with just the head recruiter,take the opportunity to meet as many firmrepresentatives as you can which will allowyou to see where you fit within the firm. Mostimportantly, relax, be yourself and have funwith it.
The biggest challenge you found in yourrecruiting experience: It can be difficult tojuggle the busy recruiting schedule with thedemands of school work and extra - circularobligations. Don't let recruiting "over-take"your life! It is definitely important to stayorganized and plan ahead.
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Judy Park,Full-time Associate, PwC
Best recruiting memory:Oddly enough, my best recruiting memorywas my interviews. Not only did I get to talkabout myself (which everyone loves to do),but I had some great conversations with myinterviewers. Besides, it's not every day that apartner gives you their undivided attention for30 minutes.
Worst recruiting memory:My worst recruiting memory by far would haveto be the sore feet from wearing stilettos allday long. Sure it was avoidable, but I couldn'thelp but think the added height would work tomy advantage.
Most memorable experience within thefirm: PwC Gala! It's a social event wheremany many firm reps and offerees gettogether to mix and mingle. I had great food,drinks, and I met some amazing people withwhom I shared great conversations.
Most important factor that made yousucceed in recruiting: I believe there werethree main factors that contributed to mysuccess: 1) enthusiasm; 2) the variety ofunique work/volunteer/extracurricularexperiences; and 3) interviewing skills.
The biggest challenge you found in yourrecruiting experience: Keeping up with theschool workload, work, and ASUT was verydifficult during recruiting. During recruitingseason is when your multi-tasking skills aretruly put to test. My suggestion is this: ifpossible, don't work during the recruitingseason, and get a 4-course workload ratherthan 5.
Amanda Jacob,Full-time Associate, PwC
Best recruiting memory: PwC Experienceby far!
Worst recruiting memory: Having a taxmid-term on the day after the PwC VIP Gala!!
Most memorable experience within thefirm: PwC Rowing with my PwC Piranhas!!We were the only company/firm that had 3teams, and we had amazing cheers and themost spirit! We had so much fun and it helpedsupport a great cause!
Most important factor that made yousucceed in recruiting: 1) Come out to theevents!! You meet so many people, makefriends, and firm reps will recognize you andremember you the next time around!! 2)Extra-curricular involvement I think makes astudent differentiate him or herself from therest! Firms are looking for students who haveunique experiences in which they've taken ona leadership role and have been apart of ateam environment. Having that experience isonething, but learning from it and being able toapply it in an interview setting is crucial!
The biggest challenge you found in yourrecruiting experience: Having enough timeto "mix & mingle" with reps... it takes sometime to get to know recruiters, and for thereps to know you. It's pretty hard to startnetworking in September, and then to applyfor a job that same month. That's why it'scrucial to start attending events really early.
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Caroline Jung,Past Summer Intern, PwC
Best recruiting memory: First phone callalerting me that I've received an offer. But ifthat doesn't constitute as a best recruitingmemory, I think PwC info session was thebest time I've had during recruiting. It was avery relaxed setting and it was my first everinfo session so I was pretty excited.
Worst recruiting memory: A one certaininterview where for the first time I had to stalland try to make up answers because I haven'tyet to experience the hardship they wereasking me to describe.
Most memorable experience within thefirm: After Ultimate Frisbee competitionamong the firms, when all the internsgathered together in their sweaty, muddyuniforms confessing how we had indeed madethe right choice.
Most important factor that made yousucceed in recruiting: Being cheerful,honest and down-to-earth.
The biggest challenge you found in yourrecruiting experience: Making small talk!I'm not a very interesting person or a personwith a vast knowledge in every aspect oflife...But I stuck around people who can reallydo this well and just engaged into theconversation when I could.
Leah Noble,Past Summer Intern, PwC
Best recruiting memory: When PennyPartridge (PwC's former recruiting seniormanager), telephoned me to extend an offerfor a summer position at the firm. I wasthrilled!
Worst recruiting memory: At one of myinterviews, the recruiter asked if I was familiarwith the CA qualification process, particularlythe three required exams, and asked me toexplain them to him. Although I was familiarwith the process, the question threw me offand I responded with "I think you write theUFE." The interviewer, then proceeded toexplain to me the qualification process indetail. I was mortified.
Most memorable experience within thefirm: I have relished the opportunity toparticipate in PwC's summer program for thepast two summers. I feel that the summerprogram, through the Friday sessions, annualDisney & Cyprus competitions, as well as,attending several socials, has allowed me toform strong friendships with the othersummer students.
Most important factor that made yousucceed in recruiting: I accepted my offerat PwC, at the beginning of second yearI hadnever worked in a professional environmentprior to PwC, but I had participated on severalsports teams and clubs, which allowed me togain transferable skills. I tried to highlightthese skills at recruiting sessions, in my coverletter and interviews.
The biggest challenge you found in yourrecruiting experience: At first I wasnervous and intimidated to initiateconversations with the various firm reps.However, as I spoke to more reps, I gainedconfidence and striking up a conversationbecame much more natural.
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The NetworkingEdition:Challenge One: Fundamentals
How many little things can you remember?The small things count since they build animage of you that and recruiters will takenotice. If you make a good first impressionthen you can move on to challenge two!
⋅ Do not hesitate to participate. Beenthusiastic; do not feel intimidated even ifyou are a few years younger than otherstudents, remember it is good experience!
⋅ Familiarize yourself with what the companydoes and what types of positions areavailable.
⋅ Arrive early to speak to recruiters when theexpected turn out for students is expected tobe high.
⋅ General rules while networking is to placeyour name tag on right side, and hold adrink in left hand.
⋅ Bring your business cards if you have them.
⋅ Introduce yourself by using both your firstname and last name.
⋅ Give a firm hand shake and maintain a goodposture.
⋅ Communicate your ideas concisely andaccurately.
Challenge Two: The Midway
You made it to challenge two! This challengewill be a different kind of strength. You willface many other students that will want to talkto the same rep, what will you do to stand outand be remembered?
⋅ Do not set an impossible high standard foryourself (i.e. I have to convince them to hireme now). Listen. Learn. Observe.
⋅ When you are nervous, move your handsaway from your face and be aware of whereyour hands are. Holding a drink (even wateror a soft drink) can be a good way to dealwith nervous hands. Do not fidget!
⋅ Research the companies before arriving bygoing to their website; it is a good idea totake notes.
⋅ Read financial news to think of possibleconversation starters. Good questions lookfor knowledge of business processes andconcepts.
⋅ Do not interrupt until they have completedtheir statement.
⋅ Listen carefully and think of a following upquestion to ask.
⋅ Make a good and solid first impression andpay attention to your body language, asignificant part of a hiring decision is basedon nonverbal elements.
⋅ Make a lasting impression, ask interestingnon-generic questions and try to findcommon ground with the speaker so thatyou are able to connect with them and beremembered
⋅ Make a strong first impression that neverstops impressing others. Maintain proper eyecontact. Move your hands away from yourface and be aware of where your hands are.Holding a drink (even water or a soft drink)can be a good way to deal with nervoushands.
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Challenge Three: The Fine Detail
The final stunt! Now that the simple stuff isover, what will you do next? Prepare yourselffor the details of your networking experience,and you have a high chance of winning theultimate prize.
⋅ Before going to the networking event thinkabout which questions you should ask? Howdo you carry on a conversation?
⋅ Build a good relationship with therecruiters/reps. Ask questions that will get toknow them as well as their company:
For example: How long have they beenwith the firm? Who are their majorclients? What responsibilities do you theycarry? What is the training process? Howdo they arrange assignments for eachindividual?
⋅ Think about the job positions in detail:
⋅ For example: What can full-time workersexpect on the first day of work? What is theworking environment for the firm? What arethe specific industries that you want to workfor? Can you apply your skills elsewhere?
⋅ For higher year students, think about thepressure on your shoulders for trying for afull-time job? If so how can we combat thisand make it not seem like a “do or die”situations
⋅ Don’t forget to talk to other interns (full-time), you will most likely be working withthem in the future.
⋅ Dress the part to ensure confidence duringnetworking:
For women: The best choice is to invest ina conservative, classic style suit or tailoreddress. They are appropriate in manysettings. Choose neutral colours such as,navy, charcoal gray, black, off-white,camel, or olive; with patterns that aresolid, houndstooth, tweed, and plaid.Shoes should be closed-toe pumps, withheels no more than 2 inches. Make sureyour look in clean, comfortable, andpolished.
For men: Invest in a suit with the fabric ofwool or wool-blend in navy or charcoalgray. Inside, wear traditional long sleevescotton shirts. The best shoes are darkcoloured leather or simulated leather lace-up shoes, such as wingtips. The colour ofshoes, belt and socks should match for apolished look. Personal hygiene isessential so make sure you are well-groomed, clean, shaved, or have amustache well above your upper lip.
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The ApplicationEdition:Challenge 1: The Petite Things
The employers view the small things that youdo representative of how what you would be ifyou obtained the job. Are you aware of thesmall details if you are you can move on tothe next challenge!
⋅ It is important that you read the entireapplication form before you start filling itout. Read the instructions carefully andfollow them exactly. Employers review theinformation on job applications whendeciding who to schedule for job interviews.Remember that employers often judge theappearance of an application as a clue tohow much importance you put on the qualityof your work.
⋅ Greet the receptionist politely whenrequesting or submitting an application. Thereceptionist's first impressions are oftenpassed along.
⋅ Be honest in your answers.
⋅ Fill out the form neatly and accurately. Useblue or black ink pens. Do not leave anyblanks.
⋅ Have all the information on hand that youmight need to fill out an application, such asa fact sheet with the names and telephonenumbers of your references and pastemployers
⋅ Apply for a specific position, rather thanentering "anything," or "open" for thedesired position.
⋅ Write "Does Not Apply" (or "N/A" for NotApplicable) in the space if the question doesnot apply to you.
⋅ Explain lengthy gaps in your work history,for example, "attending school."
⋅ Read and check the application forcompleteness before turning it in to theemployer.
⋅ Be sure to sign and date the application.
⋅ Mail or turn the application into the correctperson or place
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Challenge 2: Fill in the Blanks
Common mistakes include leaving outinformation. If you do not complete theapplication form correctly you may notprogress to the final stunt to win the ultimateprize.
⋅ Always fill in the space for the PositionDesired. Never write "any" or "will doanything!" It is acceptable to list more thanone position, but do some research first soyou know job titles used at the company.
⋅ In the availability field write "immediately,"if you are available to start right away. Ifyou are currently employed, indicate thatyou are available to start after giving twoweeks notice. Giving two weeks noticemakes it more likely that you will get a goodreference from the employer. Beknowledgeable about the hours required forthe job. New employees rarely have a choiceabout the hours and shift available.
Challenge 3: Rephrasing
Are you capable of making everything soundexceptional? It takes a lot of skill andconfidence; do you have what it takes? If yououtshine the other applicants you’ll acquire aninterview!
⋅ Under work experience, the applicationform usually asks for your job title and datesof employment; the name, address, andphone number of the employer; and adescription of your duties. Some applicationsalso ask for your salary and your supervisor'sname. Include part-time and full-time jobs.Make sure that the dates of employmentdon't overlap or conflict.
⋅ If asked for the reason you left a job, usepositive phrases like: "to take a job withmore responsibility," "moved," "seasonal,""business closed," "job or contract ended,""temporary work," " laid off," "reorganization," "returned to school," " or"career change." Avoid negative words like"fired," "quit," "absenteeism," or "tardiness."
⋅ Employers are often interested in what youdo outside of work because it reflects yourinterests and abilities. Highlight any clubactivities, or volunteer work, ororganizations you belong to, that mayrelate to the job you are seeking.
⋅ List any special skills, abilities,experience and/or training that relate tothe position you want. If you were in themilitary service, emphasize the duties youperformed that relate to the job for whichare applying. Have all appropriate formsavailable, such as certificates.
⋅ Always talk to your references beforebeginning your work search, to askpermission to use their names, addresses,and phone numbers on your application(s).Former employers, business acquaintances,teachers, and the clergy are all acceptablereferences. Be sure to keep your referencelist updated and let them know when youfind a job.
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The Cover LetterEditionChallenge 1: Purpose and Information
You should never judge a book by its cover,but sometimes you have to. The smallestthings can make you appear mediocre, so takenote and then focus on the more importantdetails. Refine these parts and you will bemore than ready to move on to challenge two!
⋅ Your letter should provide readers with someinsight into you as an individual. Draft yourletter in a way that shows how you as anindividual will fit into the organization.
⋅ For example: If you are applying to PwC,talk to them about how you suit their coreprinciples of teamwork, leadership orexcellence)
⋅ Use key terms from the ad or job descriptionthat are clearly relevant to your background.
For example: If you are applying to anaccounting firm/company or department,talk about how you have been active inaccounting through your years at UofT)
⋅ Structure your letter:
⋅ In the opening paragraph of your letter,clarify your purpose in writing and buildreader interest.
⋅ The body of your letter will need topersuade the reader that you have skillsand abilities useful for the company.
⋅ The closing of your letter should requestan interview as well as a strongreminder of the benefit to theprospective employer of scheduling aninterview.
⋅ Personalize each letter for the employer.Show a genuine interest in the position.Remember that the employer is interested inwhat you can do for the company. Everypart of the letter should support the purposefor which you are writing.
⋅ The cover letter shows what you have tooffer. Never demand something of theemployer in a cover letter. A commonmistake is to say “I'm looking for a positionthat can challenge me” or I need to bechallenged more”. The employer will havethe impression that you expect to be put intoa position that meets your needs, not theemployer's
⋅ Companies don't really care about yourneeds. They're not hiring you to enrich yourlife or provide you with an income. They'rehiring you because they need a job done.That means your cover letter should focuson the company's needs and how you canfulfill them, not what the company can dofor you.
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Challenge 2: The Approach
There are many ways in which you couldcompile a cover letter, but will it beoutstanding? This challenge requires logic andprecision. If you have what it takes theemployers may decide to take a look at yourresume!
⋅ Adapt a formal tone to promote yourself as aprofessional.
⋅ Use technical terminology appropriate forthe position you seek. Frequently, you canuse the job listing or advertisement todetermine the terminology that isappropriate.
⋅ Try to downplay "I" and "me" andemphasize "you" instead. When possible,bury "I's," "me's," and "my's" in the centerof your sentences. Make youraccomplishments, skills, and background thesubjects of your sentences, and emphasizewhat these can contribute to your reader'sorganization, as the following paragraphshows:
⋅ Use concrete, specific language so thatreaders get a good sense of what you'vedone and who you are. This means usingstrong, active verbs to describe what you'veaccomplished.
For example: this rewarding experience atASUT involved skills such as creativity,leadership, listening, and one-to-one andgroup communication), as apposed to“During this experience I learned tocommunicate and interact better”)
⋅ When you have finished writing, reread yourletter to check for tone. Make sure that yousound confident rather than cocky or unsureof yourself.
For example: I wish to become a part ofthe KPMG team, as opposed to, I am sureI am perfect for this job.
⋅ Edit your work very carefully. Use the "spellcheck" function on your word processingsoftware (if you are using a PC) in additionto checking your work. Do not misspell theemployer’s name. Do not forget to changethe name of the company each time itappears in the application or body of theletter if you decide on using mass mailing
⋅ Spend time thinking about the layout of yourletter, and make sure that it's easy on theeyes. It should be easy to scan the letter,and have a logical progression.
Challenge 3: Overall Presentation
Imagine receiving hundreds of letters thatlook exactly the same, it would be like winningthe lottery to get chosen for an interview. Tomake it less like a lottery, tailor your coverletter to the company that you’re applying to.Tailor away!
⋅ Mass mailings are not always the best wayto find a job. They also don't allow you topersonalize each letter and resume. Tailoreach letter you send to the position, anddemonstrate your interest in the employer.An employer can see a general cover lettereasily, and if they see you have mass mailedyour cover letters, you probably won’t getthe job.
⋅ A good way to start: Look at therequirements for the position in the job ad.Then, in your cover letter, discuss point bypoint how you meet (or even exceed) thoserequirements. By using the job ad as aguide, you'll show the company how hiringyou benefits them and not just you
⋅ Your cover letter is not a summary of yourresume; instead, it's an introduction ofyourself, and an argument for why you arethe best candidate for their company andthe specific position.
For example: when applying to Ernst andYoung, the resume will tell them that youwere in ASUT, so your cover letter wouldsay, “This experience allow me to…. asopposed to “I was a member of ASUT”
⋅ They know that almost every candidatepromises "excellent written and verbalcommunication skills", and the ability to"think outside the box" and "juggle multipletasks". The point here is to be different andstand out.
For example: When applying to companiestry to see what they are looking for fromtheir workers. If you go on the Deloittesite, they stress outstanding value toclients, and going the extra mile for theirclients. Hence in your cover letter, youcan stress how you have gone the extramile in a professional situation. This isbetter than just saying, “I always go theextra distance to do my job”.
⋅ Don't forget to sign your name at the end ofthe letter. This personalizes it for theemployer. Sign in blue or black ink -- do notuse a script font on your PC to sign yourname, it is not looked well upon.
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The Resume EditionChallenge 1: The Format
This challenge requires logical organization.The experience that you have obtained fromthe past may be meaningless if you are unableto follow some simple rules of presentation.
⋅ List qualifications in order of descendingrelevance. Chronological ordering of pastexperiences is not mandatory.
⋅ Stick with the past tense, even if listingresponsibilities of current duties. This is tomaintain consistency throughout theresumes and to avoid confusion.
Challenge 2: Spice it up!
This challenge requires you to take yourexisting experience and make it relevant tothe position that you’re applying for. Can youperform this transformation? If not you will beeliminated!
⋅ List as many directly relevant buzz words oraccounting terms in your resumes, which willreflect your knowledge and experience.
⋅ Quantify your experience, as it demonstratesyour progress and accomplishments duedirectly to your work. Employers like to seenumerical results or progress, so be sure toquantify your accomplishments
⋅ Be sure to list a job objective (of roughly 5to 6 words) that shows direction. Thisillustrates realistic goal setting.
⋅ Identify potential employers’ hidden needsand identify what qualifications you possessthat will satisfy their needs.
⋅ Use statements that firstly identify theexisting problem and then what you did tosolve it. Employers are interested in creativeproblem solvers to solve their problems.
⋅ Spell out numbers under and including ten;use the numerical form for numbers overand including 11 (as a general rule), unlessthey are the first words in a sentence. Spellout abbreviations unless they areunquestionably obvious.
⋅ Ensuring grammatical sense and properspelling is crucial. Get someone who isattentive to details to proofread yourresume.
⋅ Research on the firms’ background to have agreater understanding of what they areabout and their core values. Then, tailorresumes meeting those core values. Byindicating that you know something aboutthe company shows initiative and interests.
For example: on the KMPG officialwebsite, they list their values, one of thembeing, “We are committed to ourcommunities acting as responsiblecorporate citizens and broadening ourskills, experience, and perspectivesthrough work in our communities”.
⋅ By showing that you have done somecommunity work or participated in activitiesthat give back to your community, KMPG cansee that you are on the same page.
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Challenge 3: The Fallacies
⋅ There are many common mistakes thatpeople make and these occur becausepeople want to fill up their resumes. Will youfall into this trap? This final stunt requiresthat you fill up your resume with qualityinformation and not junk! If you win thischallenge you’ll win the ultimate prize—aninterview!Age / Sex / Marital Status: These have noimpact on your ability to perform your joband have no place within your resume.
⋅ Political or religious affiliations are notrelevant to how you perform your job andmay differ from your prospective employers’views, putting an unnecessary obstacle inyour way from the very outset. Additionally,in an increasingly diverse world this is a riskysubject to raise within your resume.
⋅ Unless these hobbies and leisure activitieshave a strict bearing on the job you arecurrently applying for or if they positivelystrengthen your resume this is superfluousinformation. It adds waffle and can raisequestions about your personality if youhappen to be involved in a ‘quirky’ interest.Rule of thumb, leave it out.
⋅ Placing voluntary work on your resume is achallenge in itself. Some employers mayapplaud your commitment to public servicebut others may see it as a potentialdistraction. To be on the safe side leavevoluntary work out unless there is a directand positive link with the job you areapplying for.
⋅ It is not necessary to include the name ofyour direct Supervisor or Manager, theirtelephone number or address. Should thisinformation be required it will be asked ofyou at interview.
⋅ There is no requirement to references onyour resume. This will be requested of youas your application progresses to the finalstages. Simply writing available uponrequest will be fine.
⋅ Do not include details of your paymentexpectations. This information will do twothings, undersell you or overprice you. Eitherway it is a faux pas to include it in yourresume.
⋅ Do not include reasons for leaving previousemployment. Take some good advice andjust don’t do it, not in your resume, not atinterview, quite simply not ever. Itdemonstrates abject disloyalty and a hint ofstupidity. If asked at interview temper youranswers so that you do not criticize formeremployers in any way.
⋅ Talking about your ambitions should besaved for the interview. It is unnecessary toinclude in your resume because theemployer may misinterpret your resume.
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The InterviewEditionChallenge 1: Preparation
If you think that the only challenge is theactual interview then you have been misled. Itis extremely important that you prepare forthe interview. The interviewees that preparethe most efficiently and effectively will mostlikely excel in when it comes to the interview.
⋅ Sign up for an interview, once applicationhas been accepted.
⋅ Know the exact place and time of theinterview, the interviewer's full name, thecorrect pronunciation and his or her title
⋅ Do research on the firms you are applyingto: ask alumni for advice, search the firmssites and newspaper articles
⋅ Find out info about each firms differentindustry sectors
⋅ If possible, practice a number of mockinterviews with your peers.
⋅ Find out why the hiring manager and/orclient representative is interested in yourqualifications.
⋅ Have your references prepared andavailable.
⋅ Arrive early.
⋅ Prepare some questions that one may wantto ask the interviewer. I.e. what are the day-to-day expectations and responsibilities ofthis job?
Challenge 2: Interview Savvy
⋅ There are several factors that may come intoplay during the interview such as anxiety.Are you ready to tough it out? Show off yourstrengths, battle your nerves and make animpression!
⋅ Be punctual; planning to arrive early canavoid tardiness in conditions beyond
⋅ Relax before the interview takes place.Remember be confident, not arrogant!
⋅ Put your best foot forward. Always wearproper attire and greet your interviewer witha firm handshake and an enthusiastic smile.
⋅ Recruiter will usually go through a briefbackground of his/her life and theiraffiliation with the company beforeproceeding with the questions.
⋅ What types of questions do the firms usuallyask their students? This information can befound by asking around e.g. previouslyinterviewed peers, or even Human Resourceemployees of the company.
For example: PwC are known forbehavioural style interviews and Deloittegenerally have two interviewers per oneinterviewee
⋅ Be prepared to answer questions such as:
⋅ Tell me about yourself?
⋅ Tell me about your background,accomplishments?
⋅ What are your strengths? Weaknesses?
⋅ How would you describe your mostrecent job performance?
⋅ What interests you about our company?
⋅ How do you stay professionally current?
⋅ What outside activities are mostsignificant to your personaldevelopment?
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⋅ In addition, some helpful questions can befound at this link in which one can use topractice:
⋅ Take time to answer your questions as bestyou can, by answering them in a clear andconcise manner, covering all importantinformation, with appropriate use ofexamples. Finalize the question with adefinitive conclusion that clearly ties back tothe question asked.
⋅ Be honest. It’s okay to say your weaknesswhen asked, but be sure to explain why andhow you are improving. Honesty is animportant attribute in an employee.
⋅ Listen and use nonverbal communication toshow you are paying attention.
⋅ Some may find it helpful to write down thequestions in a notebook.
⋅ Stress achievements. For example: salesrecords, processes developed, savingsachieved, systems installed, etc.
⋅ Come prepared with questions to ask theinterviewer at the end of the interview. Thisshows that you are interested about theposition and have thought thoroughly aboutthis employment opportunity.
⋅ Wait until you are offered a chair beforesitting. Sit upright, look alert and interestedat all times. Be a good listener as well as agood communicator.
⋅ Don't inquire about salary, vacations,bonuses, retirement, etc., on the initialinterview unless you are sure the employeris interested in hiring you. If the interviewerasks what salary you want, indicate whatyou've earned but that you're moreinterested in opportunity than in a specificsalary
⋅ Present yourself in the best possible light.However, be yourself; everyone has thesame goal - the "right match."
⋅ Don't be too discouraged if no immediatecommitment is made. The interviewer willprobably want to communicate with otherpeople in the company or possibly interviewmore candidates before making a decision.
⋅ At the end of your interview, you may wantto enquire when the decision date for newemployees will take place so that you willhave a better idea of when to follow-up. Inaddition, make sure you have yourinterviewers contact information—specificallyemail address.
Challenge 3: The Aftermath
What should you do after the interview? Thesteps that you choose to take will confirmwhether you are the strong candidate that youthink you are.
⋅ After the interview, interviewees shouldfollow up by submitting a thank you email totheir interviewers.
⋅ Unless the interviewer gives a date,interviewees normally have to waitapproximately a week before receiving aresponse.
⋅ If an interviewee does not receive an offer atthe firm, he or she should request feedbackfrom their interviewers. The intervieweeshould request which areas of his/herinterview requires improvement.
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SPECIAL THANKS
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This event was organized by:
The Events Committee:Nadeem SiddiquiLilian TanShirley ZengRebecca KonefatJennifer LimSelina ChanElizabeth BereasHenry ChenJanet Peng
Special thanks to the followingcontributors:
Commerce Program Office, University ofTorontoCommerce Career Development CentreDeloitte and ToucheErnst & YoungKPMGPriceWaterhouseCoopers
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UPCOMING EVENTS
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CA INFOSESSION [OCT4]The purpose of this event is to informstudents about the specific details of the CAdesignation. The CA representatives will speakabout how to obtain a CA designation, whythey chose the CA, their responsibilities intheir organization, their respective career pathand what the designation means to them.
CPA INFOSESSION [OCT11]This event will provide students moreinformation about the CPA designation, whatCPAs do, how to get the CPA, CPA prepcourses, the CA Reciprocity Exam, StateSelection process and the “Fasttrack with theCGA” program.
BEST-OF-BOTH-WORLDS [OCT18]The purpose of this event is to allow studentsto learn more about mid-size accounting firmsand to expand their career options outside the‘Big 4” accounting firms.
INDUSTRY NIGHTYour Red Carpet Awaits [NOV3]Previously hosted as “The Apprentice” and“Life beyond Audit is Sweet”, Industry Nightcombines the best of both to showcase theflexibility and diversity within a Big 4 firm.