Fiona Beatrice O’DonnellDirector of Legal Services

University of Dundee

Underpinning a change in culture

and sustaining a mediation service

The Value of Resolving Disputes

“Service Checks”

“Service checks”on what we are trying to achieve

the strategy for a collaborative vision & practice

action plans for a range of options to de escalate

not formalise

not “either or” but “both and”

Key elements in sustaining a resolution focus

recognised points of impact for mediation working at an environment where it is “normal” to consider mediation: 5 critical factors

identity and continuity of the mediation team and its values

keeping dispute resolution in the news

building blocks of edr skills and mediation

the concept of self use of edr for staff and students

making realistic progress on costs and time

sharing and learning and the value of the impartial outsider

assessment of critical factors

reflecting the Institution’s own aims for the future

realising the investment and taking account of feedback

nurturing the mediation values and being bold!