finding your way: managing & leading through change in libraries
DESCRIPTION
Keynote for Back in Circulation Conference November 15, 2012 Madison, WisconsinTRANSCRIPT
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Lori Reed
Slides at LoriReed.com
Finding Your WayManaging & Leading Through Change in
Libraries
Back in Circulation AgainUniversity of Wisconsin MadisonOctober 2012
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Who am I?http://www.flickr.com
/pho
tos/exlibris/305
2682
687
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My 1st Library
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http:
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Renovated Library“My 3rd Place”
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Circulation.First and last face seen
http://www.flickr.com
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tos/be
ebe_
library/707
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3
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Circulation.Knows the collection
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1995 Library of the Year
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http://www.flickr.com/photos/tommy-ironic/61969725/
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“…close 12of its 24 branches.”
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120 employees laid offApril 2010
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Additional 66 for a total of 188July 2010
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Peak versus 2010
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In calm weather, all ships have good captains.Swedish proverb, often attributed to Adam Smith
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The Stages of Grief
Bargaining
Anger
Depression
Acceptance
Act
ive
Pass
ive
Time
Denial
Immobilized
Stability
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The Stages of Change
Stage
One
Stage
Two
Stage
Three
Stage
Four
Confusion
Anger Testin
g Balancing
Act
ive
Pass
ive
Time
SHOCK DEFENSIVERETREAT
ACKNOW-LEDGEMENT ACCEPTANCE
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Circles of Control
Circle of Concern
Circle of Influence
The World
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All the world’s problems
Water crisis in China
Kardashians
Worm going extinct
Michael Jackson’s Doctor
anything on the news
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My Concerns
gas prices
how bad the Panthers are playing
library budget
who is going to get laid off
interest on my 401K
The Election
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Circle of Influence
my job performance
helping library patrons
changing 401K allocations
update resume
get on Linked In
ideas I can implement
.
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What’s in your Circle of Influence?
Circle of Concern
Circle of Influence
The World
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Thank you LISHost
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http://www.inthelibrarywiththeleadpipe.org/2012/survey-says/
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“If you want to make enemies, try to change something.”– Woodrow Wilson
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Why change fails• allow too much complexity
• fail to build a substantial coalition
• do not understand the need for a clear vision
• fail to clearly communicate the vision
• permit roadblocks against the vision
• are not planning and getting short-term wins
• declare victory too soon
• do not anchor changes in corporate culture
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“Change is the only constant.”– Heraclitus, Greek philosopher
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Kotter’s Change Model1. Create urgency
2. Build teams/coalitions
3. Create a vision
4. Communicate for buy in
5. Enable action
6. Create short term wins
7. Don’t let up
8. Make change stick
Create climate for change
Engage & enable
Implement & sustain
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“Often, creating value requires significant change.”– John Kotter
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Coping with chaos and change
Image Source: http://infolit-g11.wikispaces.com/TOK-IL+Track+2
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Image Source: http://hollowichigobanki.deviantart.com/art/Zen-stones-Early-Evening-163780332
Find balance
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Be flexible
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Accept that libraries are going to look very different in the future
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Accept that “books” are going to look very
different
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Find your silver lining
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This is an opportunity!- to learn- to grow- to adapt- to improve- let go of what’s not working
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“When you’re finished changing, you’re finished.”- Benjamin Franklin
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Lori Reed Slides at LoriReed.com
“Change your thoughts and you change your world.”- Norman Vincent Peale
http://www.poetichome.com/wp-content/uploads/2010/04/Card-catalog-repurposed-as-computer-station.jpg