financial services brochure final
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(Discover) financial solutions for your campus
One element of our shared course for success is to
improve and empower higher
education through choice—
from giving students and their families multiple ways
to easily make payments to electronic financial aid
disbursement methods. Whether used individually or
in concert with each other, our solutions are designed
to improve life for both your students and staff.
W HO W E ARE
“Leadership and learning are indispensable to each other.” - John F. Kennedy
With Higher One, your campus is on a shared course for success.
Helping you guide your students on their path toward their academic success is
our main focus. The most effective student success programs help support students
in their academic, social and financial lives—especially through their first and second
years. Your office is uniquely positioned to help the student pay for their academic pursuits.
Our Refund Management® Disbursement Service and CASHNet® Payment Solutions
help you empower your students to quickly receive their financial aid or other refunds,
or easily make payments to your campus. With Higher One, you can ensure your students
are equipped for success. In addition, our offerings help your office improve efficiency,
enhance student service and be compliant with the various rules and regulations which
apply to refund disbursements or payments.
Help them pay anywhere, anytime!Our CASHNet Payment Solutions offer your students and their families intuitive and easy-to-use services to help pay for college-related expenses.
CASHNet Products
Simplify billingWith eBill, your campus can improve service to students and parents/payers by automating billing presentment and processing functions performed on campus and expanding payment options.
Benefits for your staff• Automate bill presentment (including 1098-T and 1098-E), delivery and processing on the web
• Eliminate labor and postage costs associated with printing and mailing student bills
• Electronically deliver and present complete student accounts, static bills, new charges and payment history
Key features for students and authorized users• Secure single sign-on compatibility with existing campus portals
• A comprehensive view of all account information including non-tuition charges
• Email and text alert notifications
• Expanded payment options:
PAY IN FULL via credit card or electronic ACH
PAY IN INSTALLMENTS through your campus’ installment plan
Set up recurring payments with a credit card or ACH
PAY LATER by printing the bill and mailing with a check
Additionally, by combining eBill with our Dynamic Billing module, students can view real time balance updates to the student portal, including estimated financial aid. This combination also gives campuses the ability to customize the view to only display preferred information.
Get more from eBill with
CASHNet Payment Solutions | eBill
Benefits for your staff• Collect credit, debit and electronic ACH payments anytime, anywhere over the web
• Accept multiple tender types to enable your business office to accommodate the needs of parents, students and authorized users
• Offer convenient payment options to allow students to pay in full, in installments, automatically or at a later date
• Use our User Emulation module to view a portal exactly how a student does
• Process transactions securely on a PCI DSS-validated platform designed to help you be compliant with applicable standards and laws
• Easily integrates with many ERP systems
Key features for students and authorized users• Different payment options including credit card, ACH, debit card, campus card, foreign currency
• Hassle-free international payments accepted with Western Union integration
• Self-service with single sign-on campus portal integration available 24 hours a day, 7 days a week
• Recurring payment options
• FERPA-compliant parent PINs set up by the student, so they remain in full control of their own account
• A single sign-on function that allows for quicker access to account information
Easier ways to payWith ePayment, your campus gives students, parents and other authorized users the ability to view current balances and securely make payments over the web, while simultaneously helping campuses streamline operations and reduce costs.
Add the SmartPay solution to ePayment to reduce the cost of accepting credit card payments.
Get more from ePayment with
CASHNet Payment Solutions | ePayment
Additional Options
Benefits for your staff• Streamline business office operations while Higher One handles credit card reconciliation, chargebacks, refunds and voice authorizations
• Funds, previously paid as credit card fees, can be redirected for capital projects, schools programs, etc.
• Integration with the full Payment Solutions suite
• Toll-free customer service number for students and their authorized third-party payers
• Operates independently or in conjunction with eMarket and ePayment
• Helps your campus to be PCI-compliant
Note: SmartPay not available in all states
Our SmartPay solution offers your campus the option to receive distribution of funds within two full business days following the payment date, helping to keep receivables as simple and complete as possible.
Get more from SmartPay with
CASHNet Payment Solutions | SmartPay
Reduce the cost of accepting credit card paymentsSmartPay offers a one-stop electronic payment processing solution for credit card transactions. Your campus has the ability to determine which type of charges will carry a convenience fee or service fee. When a student makes a payment against that charge, they will be assessed the convenience fee or service fee. The student is notified several times during the transaction that a fee is being assessed.
With SmartPay, credit card information is not stored on campus. Higher One uses a multi-layered approach to security and privacy to help reduce risk to your campus and house data in a secure environment.
Our Payment Plan Software allows students or authorized payers to enroll in one or more payment plans that you have specifically tailored to meet your needs and that you manage in-house.
COST SAVINGS | Save on both administrative and marketing costs and reallocate resources
FLEXIBILITY | Many plans and payment options to help attract and retain students
CONVENIENCE | Position your school as an advocate for convenience and gain a competitive advantage
HIGH VISIBILITY | Increase awareness of your payment plan availability, for an increased adoption rate, through multiple channels using materials designed by Higher One’s campus education team
A UNIQUE CUSTOMER SUPPORT MODEL FOR BOTH YOUR STAFF AND YOUR STUDENTS
• Campuses are provided with support representatives and a Relationship Manager for the life of the contract
• Students are provided an expedited customer support number with a dedicated call center ready to help solve their issues
The ability to create CUSTOMIZED PAYMENT PLANS–especially for specific services such as tuition, housing and meals
CUSTOMER-SPECIFIC PLANS Students only “see” the plans for which they are eligible
Different payment options including credit card, ACH, debit card and campus card
IMMEDIATE ACCESS to collected funds
INTEGRATION with your existing campus portal
ADMINISTRATIVE ACCESS to aging reports for each student’s account
The capability to generate plans according to your specific business rules and eligibility parameters
Give students more ways to payPayment Plans offer a set of choices and capabilities for colleges and universities that use flexible tuition payment terms to help their students manage the growing costs of higher education and persist on their course toward academic success.
CASHNet Payment Solutions | Payment Plans
Full-Service Payment Plans
Choose between Full-Service Payment Plans or Payment Plan Software
Payment Plan Software
Benefits for your staff• Enrollment online via an electronic signature
• Different payment options including credit card, ACH, debit card and campus card
• Fixed and variable plans of any frequency or term
• Bills, reminders and receipts automatically emailed and/or messaged to cell phones
• A provision for full participation by parents or other approved payers
• Review of payment plan details, balances due and payments remaining*
• Automated recurring payments*
• Account balance payments*
Use the SmartPay solution with your Payment Plans to reduce the cost of accepting credit card payments.
Get more from Payment Plans with
*Only available to authorized third parties
• On-the-fly configuration for “quick click” payment processing
• Web-based Departmental Deposit entry and receipting
• Encrypted card swipe capabilities for cashiering stations with SecureMagTM
• SecurePadTM offers encrypted manual keypad entry for card numbers
• Research and report on all customer information from one place
• Tailored to match your specific campus business policies and procedures
• Reduce the cost and effort related to PCI compliance
• Improve processing time
• Simplify end-of-day balancing and reconciliation
• Easily integrates with many ERP systems
Benefits for your staff
Key features for students and authorized users• Expedited in-person payment experience either in the business office or attending a campus activity
• Flexibility of multiple tender types
• Fast updates to student account balances
CASHNet Payment Solutions | Cashiering
Provide an in-person payment optionGive students the option to make an in-person payment either in the business office or through our mobile solution.
Our Cashiering solution enables campus departments to process “over-the-counter” payments, streamlining the process into a one-step, one-stop transaction with easy back-office reconciliation.
Mobile payments offer added convenience to your students at campus eventsTurn your iPad® into a mobile cash register with Higher One’s Payments app
• Added security with encrypted mobile card reader
• The ability to accept any major credit card (Visa®, MasterCard®, American Express®, etc.)
• No additional processing time for mobile payments
• Data integration with online products to ease reconciliation
• Convenient feature to easily find payment transactions
iPad is a trademark of Apple Inc.
Easily set up online stores!Create storefronts for your students to experience with our point and click eMarket technology. eMarket offers your campus departments a secure yet easy-to-use tool for creating their own online storefronts—without using valuable campus IT resources. Customizable and fully equipped to help you be PCI-compliant, this module is an ideal solution for creating, controlling and managing the growing number of online storefronts on your campus.
With eMarket-driven departments:• Create, manage and operate a storefront with its own URL and sell only the items you choose
• Provide a simple shopping environment with photos, descriptions and one click payment at checkout
• Offer a variety of payment tender types including foreign currency
• Easily integrate with other campus applications to provide back-end payment processing
• Allow 24/7 convenient access for your customers via a mobile-friendly eMarket website
With an easy-to-use template, rapidly create online storefronts for campus departments to accept credit card and ACH/EFT payments
Use this feature to add a shopping cart/ payment page to an existing storefront
Storefront
Checkout
eMarket offers two components which
can be used independently or together:
Your business office can use eMarket to immediately and uniformly update campus commerce related policies throughout all departmental storefronts. In addition, they can store all transaction information in the central CASHNet database. Centralized information establishes a permanent audit trail for reconciliation, internal audits and inquiry.
CASHNet Payment Solutions | eMarket
The Assisted Payments feature allows a departmental user to accept over-the-phone payments.
Get more from eMarket with
Additional Options
Put your eMarket on the move with our Payments app for iPad!
The app offers:
• Added security with an encrypted mobile card reader
• The ability to accept check and cash payments
• No additional processing time for mobile payments
• Data integration with online products to ease reconciliation
• A convenient feature to easily find payment transactions
Benefits for your staff• Refunds are processed securely and efficiently
• Higher One handles all exceptions and customer service, allowing staff to dedicate their resources to doing what they do best: serving students
• Increased savings due to the reduction of paper, ink, toner and postage associated with the paper refund process
Streamline the disbursement of financial aid refundsAs the number of students receiving financial aid rises, colleges and universities find themselves handling an ever-increasing number of refund disbursements. Our Refund Management Disbursement Service can help simplify the distribution of these refunds and offer increased cost savings in the process.
Additionally, our Refund Management service helps your campus be compliant with the Department of Education's regulations related to the distribution of Title IV refunds. Our Compliance Service provides even more support through a resource dedicated to providing the assistance needed during an ED review related to Title IV funds disbursed through our service.
Campus gathers refund information and sends it to Higher One
Higher One disburses refunds based on preference selected by the student
Campus wires the total disbursement amount to Higher One
Higher One handles all exceptions and all customer service
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Key features for students and authorized users• Multiple electronic refund options delivering 100% of refunds at no cost to students.
• Students can change their refund preference at any time
• Option for text message alerts regarding their refund status (regardless of the refund preference they select)
• Numerous customer service channels available, including phone support, an online self-service FAQ database available 24 hours a day, 7 days a week, and social media outlets
Higher One® Refund Management®
How it works:
Additional CASHNet solutions and modules
Additional Refund Management® solutions and modules
Discover the value Higher One can add to your campus at HigherOne.com
Accept payments from international students (ePayment and eMarket).
Securely process eMarket transactions over the phone.
Provide enhanced customer support with the ability to access a student's account to accept payments by phone, as well as access and analyze transactions from the student interface.
115 Munson Street New Haven, CT 06511
1.866.444.4379 ext. 4113
www.HigherOne.com
Easily transition your internally managed direct deposit refund program to Refund Management.
Electronically handle payroll services for students, faculty and staff.
Disburse PLUS Loan refunds directly to parents.
Give your students the ability to view and download their tax forms electronically.
Identify cases of fraud quickly and with greater accuracy.
© 2014 Higher One, Inc. All rights reserved. Higher One and Refund Management are registered trademarks of Higher One, Inc.