financial report dec 10th 2014 - supplement

Working for You, Working with You

Stirling Council Annual ReportPerformance Supplement 2013/14

stirling.gov.uk phone 0845 277 7000 or 01786 404040 text 07717 990 001



Target The Target is the level of performance we are aiming to reach.

Red Threshold If performance falls below the Red Threshold it would it indicate underperformance on this

indicator

Status

Green Tick - Performance is on or above target

Amber Triangle - Performance is below target but is not below the red threshold

Red Hexagon - Performance is below the red threshold

Graph - This indicator is for information only and does not have a target set.

Important words, phrases and symbols

Stirling Council Performance Report 2013/14

This report presents performance information used to monitor progress made by the council in relation to its Key Priorities and other performance targets during the financial year 2013-14 (April 2013 – March 2014). The report is structured around the following themes, which relate to Stirling Council’s Committees. These committees have responsibility for monitoring the Council’s performance in different areas of council activity as well as monitoring progress towards the achievement of the Council’s Key Priorities. Further details are provided under each section.

1. Finance and Economy

2. Social Care and Health

3. Environment and Housing

4. Community Planning and Regeneration

5. Education

Further performance-related information, including additional performance indicators, an overview of our performance management framework, background information on the performance indicators used and further information on how our performance compares with other local authorities, can be accessed on the Stirling Council website:

http://www.stirling.gov.uk/services/council-and-government/council-information-performance-and-statistics/council-performance-indicators

For any further information please contact:

Performance Team, Corporate Operations, Stirling Council

email: [email protected]

Introduction

1

This is an important indicator in relation to the Council’s Key Priority O - deliver and improve upon access to and

speed of internet access across the Council area. High-speed internet connectivity is essential to the development

of local economies and the future provision of services to communities. The indicator provides details of progress in

relation to increasing high speed broadband availability.

The Council’s Executive on 27 September 2012 agreed to fund the expansion of Next Generation Broadband,

beyond the minimum 75% of premises covered by the Scottish Government’s Step Change core programme, by

providing an additional £0.6m. Estimates provided by the Scottish Government predicted that this extra funding

Internet access - Delivering and improving upon access to and speed of internet access cross the Stirling area

Key Indicators Finance and Economy

O

100%

59.5%

46.2%

0%

Current Target 90%

Status

Red Threshold

Target

Achieved

Superfast broadband availability

2013/14

2012/13

2011/12

The Council’s Key Priorities in relation to Finance and Economy include the following:

Internet access • Delivering and improving upon access to and speed of internet access across the Stirling area

Business support • Streamlining business support under leadership of the business community

High wage economy • Pursuing a diverse high wage economy that delivers local jobs for people across Stirling area and a

procurement policy that supports this

Financial strategy

• Implementing a financial strategy that reflects the current economic challenges by saving £24m whilst ensuring the delivery of quality services

Finance and EconomyFinance and Economy

2


Business support - Streamlining business support under leadership of the business community

Number of Start-Up Businesses assisted through Business Gateway by STEP

This is an important indicator in relation to the impact of the Council’s key priority P - streamline business support

under the leadership of the business community.

During 2013/14 business support services have been integrated within Stirling Enterprise (STEP) - the local

economic development agency responsible for local delivery of Business Gateway the national business support

and development programme. This has included transfer of the Council’s Economic Support function to STEP and

the establishment of a Service Level Agreement between the Council and STEP. This has been fully implemented

from 16 October 2013.

The indicator measures the number of start-up businesses assisted by STEP. It gives an indication of support for local

business start-up activity.

The number of Business Gateway start-up businesses supported was higher in 2012/13 due to a delay in reporting

performance in March 2012. The figure for 2012/13 is therefore higher than it would normally be. Business Gateway

performance in 2013/14 is in line with the Business Gateway contract. An annual target of 233 will be set for

2014/15 for this indicator.

Current Target no target set

Status

2013/14

2012/13

P

280 226

would increase the scope of the programme and provide 80% of premises in the Council area with access to

Superfast Broadband, with download speeds of up to 80 Mbps, by prioritising main communities and business sites

ahead of individual locations.

A contract for the delivery of broadband infrastructure was entered into by the Scottish Government and British

Telecom in July 2013. Included in British Telecom’s contractual offer to the Scottish Government is that the Stirling

Council area will receive 93.4% Superfast Broadband coverage to premises, an increase of 18.4% on the Scottish

Government’s base requirement of 75%, as a direct result of the Council’s £0.6M of additional funding.

The Scottish Government had originally intended that all phases of the Step Change programme would be

completed by 2015, but it has become evident that 2017 is a more realistic date, and details will become clearer as

the surveys continue and announcements are made.

3

High wage economy - Pursuing a diverse high wage economy that delivers local jobs for people across the Stirling area and a procurement policy that supports this

This indicator provides details on the level of general fund capital spend as a proportion of the allocated budget.

For the total General Services capital programme overall expenditure was £25.681m, representing an expenditure

rate of 94%, and an underspend of £1.656m against a full-year adjusted and reprofiled programme of £27.337m.

The most significant capital projects undertaken during the year included roads improvements, the completion

of significant projects under the headquarters office rationalisation, the completion of Riverside Primary school,

the acquisition of an investment property portfolio from Stirling Development Agency and the purchase of the

Wolfcraig building.

Financial strategy - Implementing a financial strategy that reflects the current economic challenges by saving £24m whilst ensuring the delivery of quality services

General Fund Capital Programme 2013/14 performance

R

Current Target 100%

Status

Red Threshold

Target

Achieved

2012/13 2013/14

94%92%

Q

The Council's Key Priority Q is to pursue a diverse high wage economy that delivers local jobs for people across

Stirling and a procurement policy that supports this. In relation to this priority, this indicator consider the Council's

role in directly supporting local economic development. The indicator measures the proportion of the Council's

spend that has taken place through local companies/ employers. The indicator takes some time to calculate and is

reported a year in arrears.

The definition of ‘spend with local employers’ used prior to 2012/13 was ‘spend with companies registered within

council boundaries’. This was updated in 2012/13 to reflect the true position when it comes to the Council’s

contribution to the local economy through procurement. Spend with Local Employers is now defined as spend with

a supplier who has a base/branch within the Stirling Council area, employs local people and generally contributes to

the local economy. Such suppliers could be locally registered SME's or global companies.

Council Spend with Local Employers

2010/11 2011/12 2012/13

17% 33% 47% Current Target 30%

Status

Red Threshold

Target

Achieved

4


This indicator shows the projected end of year balances as a percentage of General Fund budget.

General Fund revenue balances at the end of 2013/14 were £5.887m. This is 2.9% of the total General Fund for

2013/14 and exceeds the target level of balances of between 2% and 2.5%.

Despite a difficult financial climate, the Council Tax collection rate for 2013/14 was 97.3% of total billings, in line

with the 2012/13 level, and still continues to represent one of the highest in-year collection rates across mainland

authorities.

During 2013/14 work began on the development of Priority Based Budgeting Options to contribute to the spending

reductions necessary to meet available resources. The General Fund Revenue Budget for 2014/15 was approved

with a large number of PBB options contributing to the 2014/15 savings target of £3.612million.

Further details on the Council’s financial strategy and performance can be found in the Annual Accounts 2013/14

available on the Council Website.

End of year 2013/14 balances as a percentage of General Fund budget

Current Target 2.5%

Status

Red Threshold

Target

Achieved

0.50 1 1.50 2.502 %

2013/14

5

Key Indicators Social Care and Health

Corporate Parenting Being a good corporate parent

% of Looked After Children with more than 3 changes of placements

This indicator measures the % of Looked After Children away from home with more than 3 changes of placement

within a year.

Being a good corporate parent is one of Council's 18 Key Priorities and this indicator is an important measure

in relation to this. The indicator shows the number of changes of placement for children looked after away from

home. Creating stable and appropriate living arrangements for looked after children is an important aspect of the

Council's responsibilities as a Corporate Parent.

Position at 31st July 2013 - Number of looked after children 246;

Number with 3+ placements during the past year= 10 (4%)

Comparators - Scotland 5%

Aberdeenshire - 6% Perth and Kinross - 7% East Lothian - 4% South Ayrshire - 5% Fife - 7%

Performance in Stirling is better than the Scottish average, and this reflects the work of the Council to provide stable

placements for the young people in our care.

F

4%Current Target no target set

Status

Achieved6%

2012/13 2013/14

The Council has responsibility for a range of service areas that provide care, advice and support to vulnerable or ‘at risk’ adults, children and families, young people and carers. Key Priorities include the following:

Corporate parenting • Being a good corporate parent

Improving care • Improving care for our vulnerable people at home

Indicators of performance on these key priorities and other important indicators of the Council’s performance in relation to social care and health are outlined below.

Finance and EconomySocial Care and Health

6


69%

74%

Improving care Improving care for our vulnerable people at home

Adult service users reporting satisfaction that Social Services have helped them to lead a more independent life.

This indicator is an important outcome indicator in relation to the Council's Key Priority G "Improving care for our

vulnerable people at home". It measures the percentage of Stirling service users surveyed who report satisfaction

that social services have helped them to lead a more independent life.

Over the last few years Stirling Council has focused on the development of Reablement Services to ensure that

older people regain and retain as many skills as possible to enable them to stay in their own homes, wherever

possible without the need for long term care at home provision. This means that the Service are working both to

reduce the proportion of older people cared for in residential settings and to ensure that people do not receive care

at home services that they do not require.

This measure indicates the increasing success of this approach from the perspective of service users.

G

2012/13

2013/14

Current Target 75%

Status

Red Threshold

Target

Achieved

Shifting the balance of care

Percentage of Stirling service users aged 65 and over with intensive care needs who receive 10 hours or more of

home care per week.

Reablement Services are fully implemented across Stirling Council area and work to ensure that older people regain

and retain as many skills as possible to enable them to stay in their own homes, wherever possible without the need

for long term care at home provision. This means that the Service is working both to reduce the proportion of older

people cared for in residential settings and to ensure that people do not receive care at home services that they do

not require.

2008/9 2009/10 2010/11 2011/12 2012/13 2013/14

21% 26.1% 28.6% 33.2% 33.8% 33.7%Red Threshold

Target

Achieved

Current Target 35%

Status

7

This indicator reports the number of delayed hospital discharges and sets a target of zero for those delayed over the

standard four-week planning period.

The figures are collated during a monthly census and are provided by NHS Forth Valley. The figure for each month

is a snapshot of the discharges at that point in time, rather than the total across the month. The annual figure is the

average monthly figure.

The increased pressure regarding delayed discharges in Clackmannanshire and Stirling continues with a small

increase in referrals as we move towards a 2 week target. In order to prepare for this the service is currently

reviewing and further developing intermediate care services. This includes further development of short term beds

with health colleagues taking into account delivery of services in the community hospital and review of reablement

services to incorporate rehab at home. The service is also working with health colleagues to commission an

overnight care at home service to avoid hospital admission in crisis and facilitate early discharge. The introduction

of the Discharge Hub based at Falkirk will continue to provide early information regarding patients in hospital

and support and coordinate priority discharge. The establishment of a health and social care weekly action group

continues to support prioritisation and is now focussing on those patients who are just ready for discharge who can

have assessment out with acute hospital while the specialist hospital team will fast track those patients heading

towards a delay by providing rapid access to social work services.

Delayed hospital discharges over 4 weeks (Annual)

0

1

2

3

4

5

2008/92009/10

2010/112011/12

2012/132013/14

Current Target 0

Status

Red Threshold

Target

Achieved

4

1.08

2.92

0.920.42

1.33

8


Key Indicators Environment and Housing

Stirling Council Carbon Management Plan adopted October 2011 set out a five year plan for the reduction of carbon

emissions from within the Council’s own activities.

The overall target for carbon reduction is 20% by the end of financial year 2015/16 from a baseline year of 2006/07.

Figures are reported one year in arrears.

The 20% carbon emissions reduction target has been achieved 3 years early. A new target has been adopted in the

Open Space Strategy of a 40% reduction in emissions by 2021, with a longer-term target of 80% by 2050.

Sustainability Adopt a pragmatic approach to sustainability that protects and enhances the local environment

Carbon emissions reduction

L

Red Threshold

Target

Achieved

Current Target -20%

Status

Last Update 2013/14

2007/8 2008/9 2009/10 2010/11 2011/12 2012/13

0.3% -4% -3% -8.6% -15.6% -19.9%

Environment and Housing

The Council has responsibility for planning policy and the build environment, roads, parks and open space, waste, housing and the enforcement and sustainability agendas. Key Priorities include the following:

Sustainability • Adopting a pragmatic approach to sustainability that protects and enhances the local environment

Roads • Making resurfacing roads, paths and pavements the service priority across the whole Stirling area

Socially rented housing • Building more socially rented housing

Indicators of performance on these key priorities and other important indicators of the Council’s performance in relation to environment and housing are outlined below.

9

This is an important indicator in relation to Key Priority M -

make resurfacing roads, paths and pavements the service priority across the whole Stirling area.

The Scottish Road Maintenance Condition Survey is undertaken throughout Scotland, using machine-based survey

equipment, which measures carriageway rutting, texture, profile and cracking. These surveys include 100% of the ‘A’

class road network over a 2-year period and a percentage of all other roads.

The annual survey indicates a decrease in carriageway condition. This may be due to statistical variations related to

the survey methodology. The trend is still an improving condition. However, based on the last few years data, this

level of investment will need to be maintained for several years if the Council is to realise its target of achieving

Scottish average carriageway condition.

During 2013/14, the level of investment in planned carriageway works was below what was required to meet steady

state. 3.1% of carriageways were treated ; target is >4%

Roads Make resurfacing roads, paths and pavements the service priority across the whole Stirling area

Overall percentage of the road network that should be considered for maintenance treatment

Socially rented housing Building more socially rented housing

This indicator monitors completions or acquisitions of all types achieved by the Council and any other Registered

Social Landlord in the Stirling Council area. It is an important indicator for monitoring progress in relation to

Stirling Council’s Key Priority N: Build more socially rented housing.

This indicator monitors new-build properties and those acquired or bought and which will be used for socially

rented housing (including that for homeless/ temporary accommodation) by the Council, Rural Stirling Housing

Association and Forth Housing Association.

It includes;

• properties built or acquired for homeless temporary / hostel accommodation.

• properties acquired either through the Scottish Government’s ‘Mortgage to Rent’ scheme, Shared ownership ‘buy back’s or second homes acquisitions bought from the private market for social rent.

• properties converted for mainstream social housing or homeless temporary / hostel accommodation.

M

N

138 Completions and acquisitions of Socially Rented Housing 2013/14

This is a new indicator and trend data is not yet available.

2007/8 2008/9 2009/10 2010/11 2011/12 2012/13 2013/14

47.5% 44.8% 44.5% 43.8% 42.3% 40.8% 42.1%

Current Target 36.7%

Status

Red Threshold

Target

Achieved

10


Recycling & waste collection routes completed on the correct day

This indicator shows the percentage of waste and recycling collection routes completed on the correct day. Further

information on the Council’s waste strategy and additional performance information can be found on the Waste

Strategy pages of the Council website.

The dip in the percentage of household waste composted/ recycled in 2013/14 as well as the related dip in % of

recycling and waste collection routes completed on the correct days in 2013/14 can both be attributed to the

industrial action that took place in Sep, Oct, and Nov 2013. The target is being reviewed for 2014/15.

80

%

2008/92009/10

2010/112011/12

2012/132013/14

90

Current Target 90%

Status

Red Threshold

Target

Achieved

96%

93.4%91.4%

96.8%

92.7%89.9%

Percentage of household waste composted/recycled

This indicator shows the percentage household waste composted/recycled as a percentage of the total household

waste collected.

Further information on the Council’s waste strategy and additional performance information can be found on the

Waste Strategy pages of the Council website.

The dip in the percentage of household waste composted/ recycled in 2013/14 as well as the related dip in % of

recycling and waste collection routes completed on the correct days in 2013/14 can both be attributed to the

industrial action that took place in Sep, Oct, and Nov 2013.

38.7% 41.5%43.5%

48.2%

53.8%55.7%

53.4%

Red Threshold

Target

Achieved

Current Target 54%

Status

2007/8 2012/13 2013/142008/9 2009/10 2010/11 2011/12

11

Overall cleanliness index achieved

Cleanliness is a measure based on the amount of litter (eg smoking related, sweet wrappers, drinks related, fast food

packaging and animal faeces). Weeds and detritus (eg sand, silt and other debris) do not form part of the cleanliness

index. Keep Scotland Beautiful (KSB) has developed criteria against which cleanliness is to be measured. The process

is known as the ‘local environmental audit and management system’ (LEAMS). Until 2013/14 all councils received

seven inspections each year. Four inspections undertaken by the council’s own staff who have been trained in the

LEAMS process, a further two inspections undertaken by the staff of a partner council and KSB undertake an annual

validation survey. From 2014/15 some changes will be made to the inspection and validation process.

At the end of each financial year the overall marks from each survey are totalled and a final cleanliness index figure

between 0 and 100 is calculated for the year. An area with a cleanliness index of 0 would consist of heavily littered

sites, whereas a cleanliness index of 100 would represent an area completely free of litter or refuse.

Stirling’s scoring on LEAMS has remained consistent over the last few years and is line with the Scottish average.

LEAM

S Sc

ore

67 75 74 76 74 75 75

Red Threshold

Target

Achieved

Current Target 70

Status

2007/8 2012/13 2013/142008/9 2009/10 2010/11 2011/12

This indicator measures the percentage of Housing emergency repairs (4 hour & 24 hour) which were completed on

time.

Performance on emergency repairs (4-hour and 24-hour) declined in 2013/14 due to recording inconsistencies. The

service experienced system issues with Northgate and Kirona throughout June and July which had an impact on

the accurate recording of performance. The Housing Service also upgraded our mobile technology due to many

of the notebooks coming to end of life, with delays due to the procurement process impacting on the accurate

recording of completion dates.

The current scheduling software has been causing difficulties in organising and managing works orders, a new

scheduling platform and works order management system is currently being developed which will be implemented

by the end of 2014. The new software will give us greater control of works orders and should have a significant

beneficial impact on performance in all areas of the repairs service.

Housing emergency repairs completed within target

2009/10

89.0%

2010/11

93.4%

2011/12

91.9%

2012/13

93.7%

2013/14

90.6%

Red Threshold

Target

Achieved

Current Target 95%

Status

12


2012/13

2013/14

When considering the outcomes from the Council’s efforts to address homelessness it is important that the Council

not only assists those who have been homeless into permanent accommodation but also monitors the extent to

which such a move is sustained. This indicator measures the percentage of homeless households provided with

permanent accommodation in Council stock who have successfully sustained their tenancy for 12 months.

The tenancy sustainment rate for those housed through the Homeless List has remained above target and

improved slightly from 91.5% in 2012/13 to 91.9% in 2013/14. Our target is a tenancy sustainment rate of 90% for

both Homeless and Waiting and Transfer lists. Tenancy sustainment rates for those housed from the Transfer and

Waiting lists show similar results with a 90.3% sustainment rate for 2013/14.

Where a tenancy ends within the first 12 months, the reason given by the tenant is noted. Some tenancies come

to an end for unavoidable reasons such as, relationship breakdown which requires a transfer of tenancy, death or

having to move into a Care home. Other tenancies end for more positive reasons such as a mutual exchange or

moving to a new property through choice and a change in circumstances. In our calculations the definition we

use for measuring tenancy sustainment takes into account these differences and tenancies ending due to mutual

exchanges, a transfer of tenancy and due to death are not included in the calculations.

Of the 123 Homeless tenancies created in 2012/13, 20 tenancies ended within 12 months, 10 for positive reasons.

There have been 5 mutual exchanges, 3 transfer of tenancies and 2 deaths, and these figures have not been

included in the calculations.

Figures for transfer and waiting list applicants show a similar pattern with 194 tenancies created, and 34 ending

within 12 months, including 10 mutual exchanges, 8 transfers of tenancy and 1 death.

Tenancy sustainment of homeless households

91.9%

91.5%

Current Target 90%

Status

Red Threshold

Target

Achieved

13

Community Planning and Regeneration

Physical activity and sport Promoting opportunities and supporting access to physical activity and sport for all

Number of attendances at Active Stirling indoor sport and leisure activities expressed per 1000 population

This indicator measures the number of attendances at Active Stirling indoor sport and leisure activities and is

expressed per 1000 population.

In 2008-09 Stirling was ranked second lowest out of all 32 local authorities in Scotland for indoor sport

attendances due to a lack of sports facilities in the area. Since the opening of The Peak in April 2009 performance

has significantly improved. Attendances at Active Stirling indoor sport and leisure activities decreased slightly in

2013/14 but remain above target. Overall the number of participants in Active Stirling sports activities has increased

by 6% in 2013-14 to 1.2 million.

H

7766

7486

7143

Current Target 7000

Status

Red Threshold

Target

Achieved 2011/12

Achieved 2012/13

Achieved 2013/14

The Council has responsibility for facilitating local community planning and regeneration processes and for ensuring the delivery of advice services, sport and recreation, culture, libraries and archives. Key Priorities include the following:

Advice Services • Developing advice services that are fit to support people through the current round of welfare changes by

establishing an integrated service with voluntary sector leadership

Physical activity and sport • Promoting opportunities and supporting access to physical activity and sport for all

Indicators of performance on these key priorities and other important indicators of the Council’s performance in relation to these areas are outlined below.

14


6000

7000

8000

9000

2007/8

6104

2008/9

8292 7528

2009/10

7880

2010/11

8459

2011/12

8052

2012/13

7231

2013/14

This indicators measures the number of visits to libraries and is expressed per 1000 population.

Visitor figures were down in 2013/2014. Bridge of Allan Library and Bannockburn Library had major heating and

ventilation maintenance. Both large libraries were closed 6-7 weeks. All libraries were closed between Christmas

and New Year for the first time.

Key Indicators Community Planning and Regeneration

Numbers of visits to libraries expressed per 1000 population

Current Target 7500

Status

Red Threshold

Target

Achieved

Advice Services Developing advice services that are fit to support people through the current round of welfare changes by establishing an integrated service with voluntary sector leadership

Customer Satisfaction with Advice Services (%)

This indicator measure the % of people using Advice Services who have expressed satisfaction with the service they

have received. All service users are given the opportunity to complete a questionnaire about their experience of the

service and the figure is based on the returned questionnaires.

Client feedback was excellent in 2013/14.

J

0

20

40

60

80

Q3 2013/14

%

Q4 2013/14

100% 100%

Current Target 100%

Status

Red Threshold

Target

Achieved

15

Key Indicator Education

Percentage of school leavers in a positive destination (initial; approx 3 months after leaving school)

89.8% of school leavers are entering positive destinations. This is the highest figure recorded for Stirling but it

remains below the national figure of 91.4%

Breakdown

- Higher Education = 45.2%

- Further Education = 17.8%

- Training = 3.7%

- Employment = 22.3%

- Other/Unknown = 0.9%

- Not in Employment, Education or Training = 10.1%

An increasing number of Stirling young people are leaving school and entering Higher Education. Additionally,

numbers entering Employment have increased by 2% this year.

Lowest performing 20% Improving outcomes for the lowest performing 20% of children

Initial Positive Leaver Destination Stirling

D

80

2008/92009/10

2010/112011/12

2012/132007/8

90

%

Current Target 89%

Status

Red Threshold

Target

Achieved

89.8%

Education

The Council has a range of responsibilities in relation to Education at all levels from nursery through to adult. Key Priorities include the following:

Lowest performing 20% • Improving the outcomes for the lowest performing 20% of children in nurseries and schools

• This section of the report provides details of a key performance indicator used to oversee performance.

Further details on Education performance are provided in the Standards and Quality report which is published annually given detailed information on the performance of the Education Service. The Standards and Quality report for the academic year 2013-14 will be published in December 2014.

16

Formats

Copies of our leaflets are available by request in arange of other languages, large print and on audiotape. To request articles in any of these formatsplease email or call 0845 277 7000.

financial report dec 10th 2014 - supplement

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