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A PRESENTATION ON

BY

PIYUSH

SHIKHA

HARPRE

HARSH


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PROBLEM STATEMENT

A study to examine the relationship between efeinventory manaement and customer satis!actionthe oal o! havin complete !ul"lment o! order

on timely deliveries#


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$%O& O$ T'E

PRESENTATION Introduction & Background

Literature Review

Gaps in Literature Review

Researc O!"ectives #onceptua$ %raework & Researc '(potesis

Re)erences


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INTRO()*TION + ,A*-.RO)

Inventor( anageent is te process o) e*icient$( overseeing te counits into and out o) an e,isting stock o) goods- Tis process ucontro$$ing te trans)er o) units in order to prevent te inventor( )roig. or dwind$ing to $eve$s tat cou$d put te operation o) te copan(

Tere are di*erent costs associated wit inventor(- Te holdin cosinventor( coprises o) raw ateria$s. work in process. or /nised good

Anoter varia!$es associated wit te o$ding cost is te opportuni

coprises o) an( increase in rents due to te need )or ore space iger rates )or insuring te inventor(. and te cost o) goods tat Manu)acturers and retai$ers can incorporate tecno$og( to assist in ttis inventor( 0Atkinson. 12234-

I) te retai$er does not ave a good inventor( s(ste. te( wi$$ not !e adeands wit an( kind o) accurac(- Tis igt resu$t in te runninever( so o)ten 0Levinson. 12234-


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#ustoer satis)action is te wa( te custoer tinks a!out tand dea$s wit te eeting or e,ceeding o) e,pectation over to) te products and5or services- A copan(6s $o(a$t( and prodrepurcase coes )ro acieving custoer satis)action-

Te stud( o) custoer satis)action as sown tat tere cou$ddisproportiona$ re$ationsip !etween cause and e*ect. or !etw)actor and its conse7uence on te organi8ation- %or instance. percent increase in $o(a$t( can increase pro/ts !( 13 to 93 pe0#acioappo. 12224-

Edward Marien. director o) supp$( cain anageent at te :o) ;isconsin. de/nes 4-


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%ITERAT)RE RE/IE&

Inventor( anageent approaces are a


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Troug te e,p$oration and researc o) inventor( postponinventor( specu$ation. tese inventor( anageent appro!e app$ied in te ig tecno$og( organi8ations to o!serve

o) tese is adopted or i) in )act !ot inventor( anageenapproaces are adopted- 0Scott Grant Eckert. 1224

On ana$(8ing a CBPP Inventor( Manageent Courna$ o) BPu!$ic Po$ic( decision aker aving te capa!i$it( to !two di*erent supp$iers and using te


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.aps Identi"ed !rom the

%iterature Review Manua$ Inventor( s(stes are )aced wit errors. incop

and insu*icient data- As a resu$t it is di*icu$t in prupdating and anaging te inventor(-

?i*icu$t( in predicting variances in te custoers dea

E,tensive di*icu$t( e,perienced in anaging u$tip$e wareouses-

It can !e o!served tat te EOD ode$ is not a$wa(s adcopanies )or p$acing orders )or its raw ateria$s. tis)or te variations !etween te ca$cu$ated EOD and teorder si8es-


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RESEAR*' O,0E*TI/ES

To stud( te )unctions o) inventor( anageent s(ste wic a*custoer satis)action-

To design a coputeri8ed inventor( anageent s(ste tat so$pro!$e inerent in te anua$ s(ste wit te use o) Microso)t and Microso)t Fisua$ Basic-

To ip$eent te supp$( products data on te coputeri8ed inveanageent s(ste to ensure its e*icient )unctiona$it( during t

variances in te custoer deands-

To e,aine te ip$ications o) tese approaces on te custoersatis)action. on de$iver( tie and order )u$/$$ent-


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TIMEL?ELIFERIES

#OMPLETION O% ALLOR?ERS

%:L%ILLING#:STOMER

NEE?S

IN?EPEN?ENTFARIABLES

*ON*EPT)A% $RA1E&OR-

INFENTORMANAGEM

NT

?EPEN?ENTFARIABLE


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RESEAR*' '2POT'ESI

%ro te a!ove $iterature review te )o$$owing (poteave !een deve$oped-

'3H Nu$$ '(potesis Inventor( Manageent dodepend on an( varia!$es-

'4H Tere is a signi/cant re$ationsip !etween tide$iveries and inventor( anageent-

'5H Tere is a positive re$ationsip !etween copo) a$$ orders and inventor( anageent-

'67 Tere is a va$id re$ationsip !etween )u$/$$ingcustoer needs and inventor( anageent-


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RE$EREN*ES Bisera Andric 012234.66Mode$$ing Inventor( #ontro$ process :s

Petrinets66 Te >tBa$kan #on)erence on Operationa$ Researc-

Bo!o(e %ato!a 012J4.


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Godwin. 'aro$d # 012J4.


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T'AN- 2O)

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