APOE-Learning Course

on ISO 26000 : 2010

GROUP EXERCISE

Team

Mrs. Binko Tirkey

Mr. Sanjay Kr. Dwivedi

Mr. Birendra Raturi

Group Exercise-1: Stake Holders Engagement

Key Stakeholders

• Government, international treaty, Customer and consumer

• Share holders, employees, suppliers, people and community in the neighborhood ,

• NGO, Sector Experts• Policy Makers, regulators • International Development and Financial

Organization (UN, SAARC etc)

Engagement MethodsFor Stakeholder engagement to be meaningful discuss the following

element• a clear purpose for the engagement is understood;• the stakeholder’s interests have been identified;• the relationship that these interests establish between the organization

and the stakeholder is direct or important; and• the interests of stakeholders are relevant and significant to sustainable

development.» Essential feature two-way communication

• Informal and Formal Meeting• Conferences and workshops,• Public hearings, round-table discussions, advisory committees, regular

and structured information • Consultation procedures, collective bargaining • Sponsoring local cultural activities

Stake Holders Expectations• Government: legal compliances, proactive participation, fair

practice• Customer and consumer : Quality, Cost, Delivery, service and

support ,CRM, IPR, info Security, certifications

• Share holders: Profit, Growth, Policy Deployment

• Employees: Work Environment and culture, Carrier Growth plan, HR Policy, Participation / involvement , Motivation, Good remuneration, health and safety

• Suppliers: Timely payment, planned requirements, financial and technical support, growth prospects

• People and community in the neighborhood : Job creation, infrastructure growth, community development, pollution free,

• NGO: socio economic issues, cultural, environmental

• Sector Experts: • Policy Makers, regulators : Inputs, and adoptions

Actionable Points- Expectation

• Legal compliances: Identification and Monitoring Matrix

• Fair Practice: COC, Sustainability reporting

• IPR and Confidentiality : Sign NDA• Profit, Growth : Budget, Business Plan• Policy Deployment: Processes, resources, Project Implementation Plan

• Work Environment and culture: Work environment survey, bench marking, 5S, Kaizen, Quality Circles

• Financial and technical support: Need Assessment exercise, MOU

• Community development: aspect /impact study, facility development like roads, drinking water, community hall, hospital and school, sponsoring under privileged class

• Socio economic issues: Identify communication partner, co-ordination plan with local authorities and community representative.

Mr. Mukesh PrakashMr. Sawan Kumar

Mr. Alok MittalMr. Harsh Thukral

Group Exercise 2: Human Rights

A. Fundamental Principles for Rights at Work- ISO 26000:2010

• Freedom of association and effective recognition of the right to collective bargaining

• The elimination of all forms of forced or compulsory labour

• The effective abolition of child labour • The elimination of discrimination in respect of

employment and occupation

B. Key OHS challenges Policy and operational aspects addressing

following needs:• Physiological (physical ) • Mental (Psychological) • Social damages (by attending to issues such as: right

to association, voice, dignity of labor, discrimination, cultural adaptability, clash of ethics, social security)

• Work conditions (chronic pollution and other workplace hazards ) and Occupational health hazards

• Grievances resolution

C. Actionable points to overcome the challenges

• Policy aspects : Develop, implement and maintain a health, safety and working environment policy

• Focus on specific/special OHS issues vis a vis women, children, part-time/temporary workers etc.

• Operational aspects : Clearly communicate with details regarding emergency response/procedures and responsibilities amongst all employees

• Ensure no trade off between good health, safety and environmental standards & good performance

Record/Investigate OSH Issues to Benchmark and address trends etc

00.20.40.60.8

11.2

Quality and Quantity of

training on …

Safety Incidents(nos/ye

ar)

Worker participation in OHS activity (%)

Degree of Consultation

with …

Social Security and Health Insurance …

Innovations and Initiatives in

plant …

Series 1

Series 2

C. Actionable points to overcome the challenges (Cont.)

• Policy aspects : Recognize / respect - rights of workers to: obtain full and accurate information concerning the health and safety risks and the best practices used to address these risks

• Seek outside advice, help from experts and authorities without threat of reprisals etc on OHS issues as would be necessary

• Fairness & equality to all stakeholders regarding application of the best practices and regarding redressals / remedies etc.

• Operational aspects : OHS Indicators be used to enable corrective initiatives and accordingly develop measurements reflecting linkages with organizational growth & value creation; effects on attitude, innovativeness and employee initiatives etc as a result of SR efforts to address Human Rights to Work domain.

D. Who All Should be involved to Work on These Actionable Points

• Top Management, Promoters and Proprietors

• Joint labour-management health and safety committees including elected employees from key departments

• External stakeholders including labour department, fire safety department, hospital and clinics, disaster management support system, media, NGOs, training institutions such as APO/NPOs, insurance agencies etc.

3. Environmental Responsibility

Mr. Yogendra Prakash

Mr. K Srinivasan

Mr. Sunil Kr. Singh

A. Principle of “Sustainable Development”

(Clause No.2.1 : Terms & Definitions : 2.1.23)

• Meeting the needs of present, without compromising the ability of future generations

• Triple Bottom Line – Economical, Environmental & Social Issues

“We have not inherited the earth from our forefathers, we have borrowed it from our children”

B. Prominent Environmental Challenges

Clause No. : 6.5 : The Environment

• Sustainable Resource Usage

• Pollution Prevention & Control

• Restoration of Biodiversity

• Global Warming, Climate Change

C. Examples of Principles“Prevention of Pollution & Precaution”

Clause No. : 6.5.2.1 : Principles

– Reduction in chemicals consumption

– Not immersing idols in water bodies

– Reduction in fuel consumption

– Not dumping waste on land

– Good design practices for equipments

– Environmental Impact Assessment (EIA)

– Life Cycle Assessment (LCA)

C. Examples of Principles“Polluter Pays”

Clause No. : 6.5.2.1 : Principles

“Natural Justice”

• The one who pollutes is liable to pay– investigation & rehabilitation

Superfund (USA)Chemical Factory in Gujarat province, India

D. Good Environmental Practices(Clause No. : 6.5 : The Environment)

• Resource Conservation• Alternative energy sources• Waste-Reuse, Recovery and Recycle• Pollution Control Devices• Accident Preventive Measures• Corrective Action, if accident occurs• Accident Reporting

Mr. Toofan Rao Mr. Deepak Gupta

Ms. Asmita Raj Mr. S.P. Tripathi

Group Exercise 4 :Community Involvement & Development,

Integration of Social Responsibility

• Community involvement: Individuals, Associations seeking to enhance public good which helps to strengthen civil society and considers itself as a part of the community.

• Community Development: Helps to promote higher levels of well being in the community. It is a long term process and is faced with different & conflicting interests. The key areas would include :

1. Creating employment by expanding & diversifying economic activities & technological development

2. Making Social investments in wealth & income creation through local economic development initiatives.

3. Expanding education & skills development programs. Cultural preservation.

4. Providing community health services

A. Community involvement & development Community involvement & development Issues Issues (clause 6.8) ::

1. Education & Culture– Foundation for social and economic development & part of community identity and its promotion with respect for human rights.

Actions:Actions:• Promote, support, improve quality and make, education

accessible to and including vulnerable and discriminated groups.

• Actions to protect, promote & recognize the local culture & traditions

• Preserving traditional knowledge and indigenous technologies to empower disadvantaged groups within a community.

2. Employment Creation & Skills Development:

Actions: • Employment & Capacity building programs:

– Direct Employment creation through investment – Adopting appropriate technologies as a long term and economically

viable strategy – Considering the outsourcing feasibility & its impact within and

outside organisation including – Employee retention & management Policies.

• Skills Development Initiatives : – Local & National Skills Development programs, – Apprenticeship programmes focussing on disadvantaged groups.– Some other programmes such as counseling, re-training & re

deployment of people in other trades /skills.

B. KEY CONSIDERATIONS FOR INTEGRATION OF SR (as per clause 7.3)

• Due Diligence : A comprehensive and Pro – active effort to identify risks over the entire Life cycle for a Project / Activity

• Determining Relevance & Significance of Issues considering the stakeholders and community interests.

• Assess Sphere of Influence through ownership, governance, economic relationship, legal / government authority, public opinion & Exercise of Sphere of Influence by setting contractual provisions, issuing public statements, engagement with stakeholders, others, knowledge sharing and promoting good practices.

• Priority Setting for addressing Issues: The priority to be identified by the organisation / top leadership, through brainstorming and consultation with stakeholders, due importance to be allocated to fundamental principles in Clause 4. the priorities are to be reviewed periodically and incorporate the changes, as and when occurring.

C.Communication is critical in raising awareness on organisations’ strategies & objectives, plans, performances & challenges both internally and externally. The communication plan should focus on what to communicate to different stakeholders (government, employees, investors, consumers, peer organisations, suppliers), community, other identified interest groups, and How (media selection) & When (time) to communicate.

All SR communication should be :

The effective communication plan should have a feedback mechanism so that the issues may be addressed effectively and corrective actions can be taken.

• Complete• Responsive• Accurate • Balanced

• Understandable• Timely• Accessible

D. Review Mechanism to Monitor Organisation’s SR Performance

• Developing indicators through socio- economic survey• Formation of advisory and implementation working group

(including representatives of stakeholders and affected communities)

• Developing a detailed action plan in consultation with stakeholders & affected communities

• Budget allocation and project implementation scheduling for SR

• Rapport building & periodic meetings, discussions, presentations with stakeholders on the community requirements, receiving feedback and setting priorities.

• Report on impact evaluation of SR Initiatives/decisions. • Sending Feedback to Advisory Committee and receiving

suggestions for further improvement.

5. Consumer Issues

GROUP MEMBERS

Dr. PREM KUMAR JAISWALMr. SUNIL KUMAR

Ms. SOUMYA G RAJANMs. PRATIGYA KWATRA

Principles for Consumer Issues(6.7.2.1)

• Satisfaction of basic needs • Safety for products and services • Right to Information • Choose a product / service of required quality at a

competitive price• Be heard in the framing and implementation of Govt.

Policies & in development of products and services• Redressal of grievances• Consumer education for making them informed • Right to live & work in sustainable and safe

environment.

Additional Principles

• Right to privacy

• Precautionary approach against serious and irreversible threats

• Promotion of gender equality and empowerment of women

• Promotion of universal design

Expectations towards Consumers’ Health & Safety (6.7.4.2)

• Provision of safe design, development, production and consumption of products and services in normal and foreseeable conditions for all.

• To address health & safety aspects to a maximum possible extent keeping in view the minimum requirements.

• Human health risk assessment for new products and services

• Safety instructions for use ,awareness and communication.

• Recall /withdrawal systems in case of serious defects. Traceability system in place

Principle of Sustainable Consumption (6.7.5.1)

• Promoted by Principle 8 of the Rio Declaration on Environment and Development

• Consumption of products and services at rates consistent to sustainable development to human as well as animals

• Disseminate information to consumers on the ill-effects of their choice of products and services on their well being and environment

• The role of organization in sustainable consumption occurs in life cycle of product, value chain and information provided to consumers

Fair Marketing towards Social Responsibility (6.7.3.2)

• Fair and responsible marketing requires provision of information on the social and environmental impacts across the whole life cycle and value chain of the product. Fair marketing practices would allow the consumers to make informed decisions.

Organization should :1. Not engage in unfair trade practices.2. Identify advertisement/marketing in transparent

manner.3. Clear pricing Policy4. Adequate labeling, information, substantiate claims.5. Do not unfairly target vulnerable group.