www.fcx.com

Simplify, Connect & Collaborate

by David Hermanoff, Nikhar Shah & Gayatri Patankar

About Us

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Nikhar Shah- University of Arizona

- M.S. M.I.S. 2014 Gayatri Patankar

- University of Arizona- M.S. M.I.S. 2014

David Hermanoff- University of Michigan

- B.A. History & Entrepreneurship 2016

GCC Cycle

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1

2

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1: Ticket Submitted2: Process3: Completed4:Survey June 2014:

49,000 Tickets

Average Time of Completion:3 Days

But what if we can mitigate?What if we apply BI to identify weaknesses

and improve the process?

What if we provide immediate self service?

Self-Service

What areas can we improve upon?

EXAMPLE:

Dynamic Reports

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The reports that we have created examine:

• Number of Re-Opened Tickets

• Resolution Time

• Number of “Hops”

Currently, reports are manually generated.

To be successful, managers need Automated Dynamic Reports,

generated in real-time

Avg. Time of Ticket Completion (Days) for June 2014

Number of Re-opened Tickets per Region for June 2014

Allows managers and analysts:

1. High Level View (Overall Dashboard)

2. Drill-Down Ability

a. Global, Regional, Site Level

3. Improved GCC Management

a. Global Team Decision Making

b. Regional Team Decision Making

c. Site-Level Team Decision Making

Future Outlook:

• Mobile Access Implementation

• Reports Any Time, Any Place

• Data “Flexibility”

• Your Data, Your Way

What I Learned:

• How to be a Lean & Malleable Employee

GCC Management

Decisions

Performance Data Metrics

EXAMPLE

GCC Cycle - Self Service

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MIS SOLUTION CENTER

MIS Solution Center

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Analyze Crowdsource Coordinate (In Progress)

Update & Go-Live

(ETA August 2014)

Fetch & Analyze Web Analytics From Previous Year

Results: 116 Pages(87 Old Pages, 29 New Pages)

Crowdsource: solicit ideas for improvement from employees through a collaborative online space. Results: More Video Tutorials & Quick-Start Guides

Coordinate with page owners to ensure relevant, helpful content

Results: MIS Solution Center Changes

Publish Changes

Results: a more useful & user-friendly Solution Center

Future Outlook:

• I Recommend a Full M.I.S. Solution Center Redesign with Migration to SharePoint 2013

What I Learned:

• Balance Multiple Directions of Managerial Input

• Intricacies of a Fortune 500 Company

Yammer

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- Pilot Forerunners- Established Communication Strategy- Analyze Pilot & Plan Rollout

Language Barriers

Locational Barriers

Global, Organic, Collaborative

SpaceFuture Outlook:

• Full Yammer Roll-Out to 30,000+ Freeport-McMoRan Employees

• Impact on Job Morale & Job Satisfaction

What I Learned:

• Architect Towards Future Initiatives

Simplify, Connect & Collaborate

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Unifying Goal: Simplify & Improve User Process- Less Time Waiting for Question Resolution - Increased Customer Satisfaction- Enabling Collaborative Crowd Sourcing- Better Decision Making Tools

Support Function with Business Value

Self-ServiceMore Efficient

GCC Management

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Questions & Answers