C R E A T I N G

L E G E N D A R Y

E X P E R I E N C E S

T O G E T H E R

For updates, please follow us on Twitter (@uklevy), LinkedIn (linkedin.com/company/levy-restaurants), and ‘like’ us on Facebook (facebook.com/LevyUK).

Proud to sponsorMembers of

ood and catering play an important part in the way visitors experience museums and visitor attractions. Put simply, with the wide variety of choice

out there, customers expect more; better quality and delicious, original food choices, delivered with impeccable service.

The Association of Leading Visitor Attractions (ALVA) 2013 study has found that catering spends in museums and visitor attractions continue to grow at a speed exceeding retail.

As a partner to some of the leading museums and heritage venues in the UK, Levy Restaurants UK recognises the importance of food to customers, and how a venue’s food and drink experience can affect footfall and dwell time.

We’re adept at partnering with our clients to create bespoke, award-winning concepts for increasingly sophisticated audiences. We’re extremely privileged to provide exclusive and individual character to each of our cafés, restaurants and events spaces for clients.

Levy Restaurants UK is the sports, leisure and hospitality sector of Compass Group UK & Ireland.

We look forward to speaking to you about creating unique food and drink experiences for your visitors.

Best regards,

Jonathan Davidson Business Director, leisure Levy Restaurants UK

F

WELCOME TOLEVY RESTAURANTS

1

about levy restaurants uk Our purpose is to create legendary experiences through powerful partnerships with our clients.

We’re fuelled by a passion for excellence and an ambition to make things better and more delightful for each and every guest with original, inspiring food and drink experiences.

We are ‘as one’ with the brands we partner, and are committed to providing solutions that match their personalities and customers perfectly.

We ensure we stay up-to-date with the latest research, as well as commissioning our own insight. We use a market-leading feedback platform to ensure we listen to our customers daily. The ‘Guest first’ ethos is one of the founding principles of our success, a philosophy that runs throughout everything we do. Its success was reflected at the UK Customer Experience Awards 2013, where Levy Restaurants UK was awarded gold in the ‘Best Hospitality, Leisure, Retail and Tourism’ category.

Each of the markets we operate in is managed by specialists that understand the unique dynamics of your venue and industry. The key areas we work in are:

■ Racing

■ Sports and stadia

■ Arenas

■ Conference and exhibitions

■ Heritage and visitor attractions.

As well as operating catering services, we also provide additional services to complement your operations:

■ Sales and marketing support and training to venue teams from Lime Venues Portfolio

■ Hospitality sales and services through the market-leading agency Keith Prowse

■ Event catering from our specialist brand, Payne & Gunter

■ Venue facilities management services from experts in the field, LSS

We have the financial strength of a large organisation, resulting in strong cash flow and an ability to invest and purchase. This enables us to maximise the return we provide to our clients, giving you an extra level of reassurance.

about levy restaurants uk Our purpose is to create legendary experiences through powerful partnerships with our clients.

We’re fuelled by a passion for excellence and an ambition to make things better and more delightful for each and every guest with original, inspiring food and drink experiences.

We are ‘as one’ with the brands we partner, and are committed to providing solutions that match their personalities and customers perfectly.

We ensure we stay up to date with the latest research, as well as commissioning our own insight. We use a market-leading feedback platform to ensure we listen to our customers daily. The ‘guest first’ ethos is one of the founding principles of our success, a philosophy that runs throughout everything we do. Its success was reflected at the UK Customer Experience Awards 2013, where Levy Restaurants UK was awarded gold in the ‘Best Hospitality, Leisure, Retail and Tourism’ category.

Each of the markets we operate in is managed by specialists who understand the unique dynamics of your venue and industry. The key areas we work in are:

■ Heritage and visitor attractions

■ Sports and stadia

■ Arenas

■ Conference and exhibition centres

■ Racing

As well as operating catering services, we also provide additional services to complement your operations:

■ Sales and marketing support and training to venue conference and event teams from Lime Venue Portfolio

■ Hospitality sales and services through the market-leading agency Keith Prowse

■ Event catering from our specialist brand, Payne & Gunter

■ Venue facilities management services from experts in the field, LSS

We have the financial strength of a large organisation, resulting in strong cash flow and an ability to invest and purchase. This enables us to maximise the return we provide to our clients, giving you an extra level of reassurance.

2

3

1

2

3

4 5

6

8

910

7

11

our portfolioNationwide coverage from Edinburgh Zoo to Glyndebourne

Key

Sport LeisureExhibitionHorse Racing

1

2

3

4 5

6

8

910

7

11

1

2

3

4 5

6

8

910

7

11

1 ScotlandEICCEdinburgh ZooSECCThe SSE Hydro

2 North WestAintree RacecourseCarlisle RacecourseHaydock Park RacecourseChill Factore Imperial War Museum NorthManchester Art GalleryMuseum of Science & Industry

3 YorkshireLeeds United F.C.Sheffield United F.C.National Media MuseumNational Railway Museum

4 IrelandAviva Stadium

5 East MidlandsThe Capital FM ArenaMarket Rasen RacecourseNottingham RacecourseSnowDome Leicester City F.C.

6 West MidlandsRicoh Arena Cheltenham RacecourseWarwick Racecourse Edgbaston Cricket Ground

7 EastHuntingdon RacecourseNewmarket Racecourse

8 WalesCardiff City F.C.Liberty StadiumMillennium Stadium

9 LondonExCeL LondonOlympia London The Queen Elizabeth II Conference Centre The BarbicanThe Chartered Insurance InstituteDartmouth HouseLiberty LondonThe O2Somerset HouseThe SSE Arena, Wembley The Championships WimbledonChelsea F.C. Harlequins R.F.C.The KIA OvalTwickenham Stadium

10 South EastBeaulieuGlyndebourne FestivalHatfield HouseHever Castle & GardensLeeds CastleNational Motor MuseumPenshurst Place and GardensThe Savill Garden Epsom Downs Racecourse Goodwood Racecourse Kempton Park Racecourse Sandown Park Racecourse Goodwood Road & Racing Reading F.C.

11 South WestBristol Museum and Art GalleryBristol Zoo GardensM ShedSalisbury CathedralExeter Racecourse Wincanton Racecourse

MEETTHE

PEOPLE

Kathryn has been part of our team since 2008, when she joined as business development manager, specialising in the leisure portfolio.

Prior to that she ran a range of independent and branded restaurants, and also worked for the education specialist, Chartwells.

In her role, Kathryn ensures all existing and potential client objectives are understood, and develops solutions in partnership with our wider team.

She is committed to ensuring that we maintain the highest standards in food and customer experience at each of our locations.

Kathryn MortimerStrategic partnerships director

KATHRYN IS COMMITTED TO ENSURING THAT WE MAINTAIN THE HIGHEST STANDARDS IN FOOD AND CUSTOMER EXPERIENCE

Jonathan became interested in the catering industry at the tender age of 15, when he worked in several hotels during the summer holidays, and has been gaining experience ever since.

In 2002, he took up his first position as operations manager for the Compass Sports, Leisure and Hospitality division, looking after venues like Bristol Zoo and Salisbury Cathedral.

Since 2013, Jonathan has been heading up our leisure and heritage portfolio, which includes a unique range of stunning historic and unique venues, from Salisbury Cathedral, the Barbican and Somerset House to the National Motor Museum at Beaulieu and Edinburgh Zoo.

Jonathan Davidson Business director, leisure

JONATHAN HEADS UP OUR LEISURE AND HERITAGE PORTFOLIO, INCLUDING A RANGE OF STUNNING HISTORIC AND UNIQUE VENUES

4

Roy started his career in High Street restaurant chains, where he managed and developed a number of high profile chef partnerships and restaurant companies.

Prior to joining Levy Restaurants UK five years ago, he led operations for Artizian and the White Circle Company. He brings with him a wealth of experience in brand and product development, design and customer care.

His work has been awarded by the Restaurant and Bar Design Awards (The Lounge, Barbican) and International Property Awards (The Coach House Cafe, Hatfield House).

ROY BRINGS WITH HIM A WEALTH OF EXPERIENCE IN BRAND AND PRODUCT DEVELOPMENT

Roy WestwoodCreative director

5

Jon Davies is sales director for Levy Restaurants UK. He ensures our business maintains momentum and grows healthily, overseeing new business development and maximising key opportunities in the sport, leisure and hospitality market.

As well as boasting 15 years of industry experience, ‘people person’ Jon is also passionate about great food and service, making him the perfect sales partner for our extensive list of high-profile sporting, leisure and hospitality clients.

He will play a crucial role in building on the strong relationships we share with our current venues, as well as taking the lead on new business opportunities.

Jon Davies Sales director

JON WILL PLAY A CRUCIAL ROLE IN BUILDING ON THE STRONG RELATIONSHIPS WE SHARE WITH OUR CURRENT VENUES

Paul has over 27 years of hospitality experience much of which was gained working within blue chip accounts in the corporate and leisure sector, reaching the position of group executive chef for Marsh and McLennan Companies (MMC) before being promoted to food services manager for MMC.

In 2007, Paul moved to Restaurant Associates (Compass Group UK & Ireland executive dining division) as culinary project manager before joining Levy Restaurants UK in 2009. Since then, he has been part of the creative team in a number of positions, including regional operations manager and leisure executive chef.

Jo has enjoyed over 15 years in the events industry, working at board level within a number of hotel groups prior to joining Compass Group.

Selling the unique benefits of unusual venues is a passion of Jo’s and her personal relationships within the meetings market are very important to her. The key disciplines around running an efficient events office are analysis and planning, and Jo has developed best-in-class approaches in these areas for Lime Venue Portfolio.

Paul JenningsExecutive chef, leisure

Jo Austin Head of sales, conferences & events

JO HAS BEEN NOMINATED FOR A NUMBER OF INDUSTRY AWARDS AND FEATURES IN THE EVENT TOP 100 LIST

meet the people

6

David’s role is to ensure colleagues at all levels of the business receive the training and development they require to be able to reach their individual potential.

David is responsible for sourcing, designing and delivering innovative training solutions, from our Thousand Detail Dining programme to our flagship Management Academy.

David has been with the organisation for six years and has held numerous roles, most notably heading up the management development function for Compass UK and driving cultural change programmes in a number of different sectors.

David GoddardLearning & development business partner

DAVID WILL WORK WITH THE VENUE TEAM ON SITE TO ENSURE EVERYONE HAS THE SKILLS THEY NEED TO DELIGHT OUR GUESTS

Anna is an experienced marketing director with a great track record of delivering brand strategy and executing integrated campaigns across multiple channels.

By combining strategic vision with meticulous attention to detail, creative skills and tenacity, Anna builds new business opportunities in outsourcing, foodservice, hospitality and event sectors.

Anna started out in business travel and hospitality in Russia. She achieved a 1st class degree in modern languages, followed by a postgraduate qualification in marketing with the Chartered Institute of Marketing. Anna joined Compass Group UK & Ireland in 2013 as head of marketing for sports, leisure & hospitality.

Anna FentenHead of marketing

7

DID YOU KNOW?

The Coach House Café,

Hatfield House

BEST LEISURE INTERIOR

8

■ Levy Restaurants UK has provided dining experiences for the legendary BRIT Awards for the last 10 years.

■ Our design work has been recognised at the Restaurant & Bar Design Awards (The Lounge, Barbican) and the International Property Awards (Best Leisure Interior, The Coach House Cafe, Hatfield House).

■ We were awarded gold in the UK Customer Experience Awards 2013 ‘Best Hospitality, Leisure, Retail and Tourism’ category.

■ This year, Glyndebourne Opera celebrates its 80th anniversary. We have been privileged to be the official caterer for the past 30 years. The work has been recognised by a Two Star rating by the Sustainable Restaurant Association (SRA).

■ With our support, Edinburgh Zoo became the first UK zoo to achieve a Food for Life Catering Mark awarded by the Soil Association.

■ Thanks to our teams at three of the UK’s Science Museum Groups, Levy Restaurants UK has been given a One Star rating.

■ In 2014, the Jockey Club Catering triumphed at the National Racecourse Catering Awards, receiving five awards and two Certificates of Merit. The accolades include the Development and Education award for Epsom Downs Racecourse, the People’s Choice award for Cheltenham Racecourse, the Best Bar accolade for the newly refurbished Moët & Chandon Champagne Bar at Aintree Racecourse, the Best Wine List went to Epsom Downs Racecourse for their list at Chez Roux.

GOLDUK Customer

Experience Awards

2 STARrating by Sustainable

Restaurant Association

NATIONAL RACECOURSE

AWARDS

JUDGE’S CATERING EXCELLENCE AWARD

BEST FINE DINING AWARD

BEST CASUAL DINING AWARD9

MAKING FOOD THE STAR ATTRACTION AT THE BARBICANOur vision was to create a destination, where the food was the star. The concept was to place the customer at the heart of the food experience.

10

2010 Established

270 Covers in food hall

176Covers in lounge

42.7% Venue sales growth

Awards Restaurant & Bar Design Award

FX Award Barbican Lounge

11

12

30% Increase in C&E

sales since 2007

£5.14 £7.20 Spend per head increase

200Conference covers in The Riding School

Awards Restaurant & Bar Design Award

FOCUSING ON BRITISH THEMED, HOME-PRODUCED FOOD AT HATFIELD HOUSE

13

500,000 Pilgrims and visitors

every year

140,000 Customers in

the Refectory

SALISBURY CATHEDRAL

Our newly refurbished Refectory now

has a fresh and modern food offer,

complementing our surroundings. We use

local produce – New Forest ice cream

and Laverstoke Park sausages – and we

cook our own jams, pickles, chutneys,

flavoured oils and home-made lemonade.

14

12%Increase in average spend per

person over the last 5 years

9% Growth in sales in

the last 5 years

67,000 Cups of

Fairtrade coffee

17,000 Home-baked

muffins

15

16

T O M D E L I

REFRESH, RELAX AND REFUEL AT

SOMERSET HOUSE

3Outlets: Tom’s Deli, Tom’s Kitchen,

Tom’s Terrace and Tom’s Kitchen Events

120Staff at peak season

£750k Revenue increase 2009-date

5% Increase in SPH 2013-14

2.5mVisitors per year

45,000Restaurant covers per year

123,000Deli transactions in 2012,

exclusively providing catering for London Fashion Week

700,000Visitors during Film Festival and the

Concert Summer Series

17

We would be delighted if you and a guest could sample our food in the coming year at one of our venues, including:

The Refectory at Salisbury Cathedral Tom’s Kitchen at Somerset House

Liberty London The Barbican

This voucher is worth £100 and can be used to enjoy either lunch, dinner or afternoon tea.

Contact Jon Davies, sales director, to make a reservation. Mob: 07468 709350 | jonathan.davies@compass-group.co.uk

E N J O Y L U N C H O N U S

Offer valid until 31 December 2014. Management reserve the right to cancel or withdraw the offer at any time.

18

Levy Restaurants UK

Parkview, Oxford Road, Uxbridge, UB8 1UX

Tel: +44 (0) 1895 554330

levyrestaurants.co.uk

Thank you for reading!