final flyer 19 nov 2016-2 - ianjluck.com€¦ · final flyer_19 nov_2016-2.ai created date:...
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Hierarchical Reporting + NPS® Coupling hierarchical reporting with NPS® allows you to
maximize your NPS program and its potential and provides
insights at a granular level. Being able to relate your NPS
score against everyone from a global level to frontline
employees offers even more details into how each arm and
leg of the company is performing.
Using NPS and hierarchical reporting you can cut down to
different divisions and teams and discover what needs
improving and what is working well within those branches of
your organization. You can also use this information to
compare each level of your company to develop best
practices for team members.
By understanding how every facet of your company is
affecting your score and customer relationships you can
make more informed decisions to increase retention and
grow your bottom line.
Hierarchical Reporting—With CustomerGauge CustomerGauge enables hierarchical reporting that ties
into your NPS program:
y Dig deep into individual performance by
division/team and look at each level of your company
using CustomerGauge’s Hierarchy Report.
y Review NPS results, workflow results and customer
self-select reasons.
y Customize data access so information is provided on
a position-based level. Agents only see their own
data, mid-level managers see their team’s data and
upper management receive a company-wide view.
y Easily set up new organizational layers, such
as management.
y View NPS scores, response rates and more from the
executive level to customer service with the Hierarchy
Filter/Picker.
Learn how CustomerGauge can give you a 360 degree view of your organization!
US Phone: 1-844-211-3932 | EU Phone: +31 208 20 21 60 | Email: [email protected] | Website: www.customergauge.com
About CustomerGauge is a software-as-a-service platform that
helps clients improve customer experiences. The system
automatically measures and analyzes feedback, reduces
churn through close-loop tools, and helps retain customers
using the industry-standard metric Net Promoter System.
Results are published and analyzed in real-time, using a
highly customizable reporting tool, making it ideal for
global enterprises.
HIERARCHICAL REPORTINGWhat Is Hierarchical Reporting?As part of the global economy, the breadth of a
company can be spread across continents, countries
and divisions. This can make understanding individual
and region-based performance more difficult in the face of
so much data.
Hierarchical reporting enables companies to get more
detailed insight into their top-bottom organizational structure.
Being able to compare the performance of regions,
departments and employees enables companies to determine
what initiatives are and are not working and where
improvements can be made.
CEO
VP OF MARKETING
CX MANAGER
CONTENTMANAGER
SALES MANAGER
BUSINESS OPS
MANAGER
VP OF SALES