filling in the gaps – design insights (workshop)
TRANSCRIPT
Filling in the gapsfrom interpretation to collaboration
Jason CaleProduct design manager - Facebook
Solutions for Local Businesseswhat do I do?
shared understanding between teams
that brings about
filling in the gapsis a process of refinement
with the goal of building products that meet
real user needs
enjoyment
understanding
excellence
integrity
belonging
growth
tension
ignorance
disappointment
chaos
isolation
resignation
we all have unique models of the world
DOG
how we fill in the gaps
beliefs
Judgements
related problems
understanding
emotional needs
Past experience
Values
collaboration struggle
isolation: Us vs them
rigid thinking
a game of Chinese whispers
our products suffer
filling in the gaps
there is no one right answer
discernment openness
shared understanding is a result of participation
Filling in the gaps together
1. You describe the problem
2. They fill in the gap
3. You Ask them to describe how they filled it in
4. Do they understand the problem?
1. You describe the problem
2. They fill in the gap
3. You Ask them to describe how they filled it in
4. Do they understand the problem?
5. Describe solutions until you are both satisfied
6. Make decision on how to proceed
Filling in the gaps together1. You describe the problem
5. Describe solutions until you are both satisfied
3. You Ask them to describe how they filled it in
2. They fill in the gap
6. Make decision based on how to proceed
4. Do they understand the problem?
more interpretation
lots of gaps a few gaps
less interpretation
The Product Will Emerge
closing the loop
Can you describe your gaps?
thank you
Filling in the gaps @jasoncale