Filing a Complaint in Consumer Court

Obtain the documents

Send the Personal or Legal Notice to Company

Prepare a complaint

Copy of bill as evidence of purchase.Agreement copies, Terms of Conditionsopposite parties' letters and Copy of letters sent to the opposite party to request for rectification of fault and settlement of the grievance.Company DetailsCopy of advertisement and catalogue that promised the concerned goods and services.

Details of facts, Be narrative on details, explain what do you expect as a outcome and specify the timeframe.

1. Complaint2. Affidavit3. List of documents4. Documents5. Vakalatnama6. Application for injunction (if any)7. Application for condonation of delay (if any)8. Required Copies: 4 plus additional copies for each opposite party.

Download the sample format from

NationalConcerns.com

>Rs 20 lakh file the complaint in your district forum.

Rs 20 lakh and Rs 1 crore = State commission constituted in the capital cities.

<Rs 1 crore = New Delhi, National Commission is located.

Court FeeUpto Rs.1 Lakh: NIL for those below the poverty line holding Antyodaya Anna Yojana Cards

Upto Rs.1 Lakh : Rs.100

Above Rs.1 lakh upto Rs.5 Lakh: Rs.200

Above Rs.5 Lakhs upto Rs. 10 Lakhs : Rs.400

Above Rs.10 Lakhs upto Rs.20 Lakhs : Rs.500

Demand draft in favour of President, Consumer Disputes Redressal forum, (Name of) District, state or New Delhi (basis District, State or national forum)

Above Rs.20 Lakhs up to Rs. 50 Lakhs : Rs.2000 (State)

Above Rs. 50 Lakhs up to Rs. 1 Crore : Rs. 4000 (State)

Above Rs.1 Crore: Rs.5,000 (National)

Individually or Jointly the complaint can be filed

Get the complaint affidavit notarized through a notary

Prepare a bank draft from a nationalized Bank to pay court fee.

Submit the complaint and court fee to the court

Get the complaint reference number and date for admission hearing

Case admitted

The court will send a notice with your complaint copy to the service/goods provider asking for reply

within 30 days

Hearings

Court Order

You can ask for the following from the consumer court

(a) removal of defects from the goods

(b) replacement of the goods

(c.) refund of the price paid

(d) award of compensation for the loss or injury suffered

(e) removal of defects or deficiencies in the services

(f) discontinuance of unfair trade practices or restrictive trade practices or direction not to repeat them.

(g) withdrawal of the hazardous goods from being offered for sale or

(h) award for adequate costs

2 Minute steps to filing complaint in the consumer court

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