filecloud server

FILECLOUD SERVER Version 18.2

User Guide for DRIVE

FileCloud Drive

18.2

FileCloud

Copyright Notice

© 2018 CodeLathe Technologies, Inc. All rights reserved.

No reproduction without written permission.

While all reasonable care has been taken in the preparation of this document, no liability is

accepted by the authors, CodeLathe Technologies, Inc., for any errors, omissions or

misstatements it may contain, or for any loss or damage, howsoever occasioned, to any person

relying on any statement or omission in this document.

Any questions regarding this document should be forwarded to:

CodeLathe Technologies, Inc.

13785 Research Blvd, Suite 125

Austin TX 78750, USA

Phone: U.S: +1 (888) 571-6480

Fax: +1 (866) 824-9584

Email: [email protected]

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Contents

FileCloud Server User Guide ............................................................................................................................ 3

1.1 What do you want to do with FileCloud Server? ...................................................................... 4

About FileCloud Server for Users..................................................................................................................... 5

Accessing FileCloud ......................................................................................................................................... 8

FileCloud Drive ................................................................................................................................................. 10

1.2 Where Do I Start? ............................................................................................................................ 10

What is FileCloud Drive?................................................................................................................................. 13

Installing and Starting FileCloud Drive ......................................................................................................... 14

Windows Explorer Integration ....................................................................................................................... 15

1.3 What do you want to do with Windows Explorer? ................................................................... 15

Using DocIQ with Microsoft Applications.................................................................................................... 20

Install DocIQ ..................................................................................................................................................... 22

1.4 FAQ's ................................................................................................................................................. 22

Configure DocIQ ............................................................................................................................................. 25

Work with DocIQ File Locking ....................................................................................................................... 27

1.5 FAQ's ................................................................................................................................................. 27

Troubleshoot DocIQ ........................................................................................................................................ 31

Installing FileCloud Drive ................................................................................................................................ 34

Setting Up Drive for the First Time ................................................................................................................. 36

Using Code Based Authentication for Drive .............................................................................................. 41

Working with FileCloud Drive......................................................................................................................... 42

FileCloud Drive Best Practices ....................................................................................................................... 43

FileCloudDrive Two-Factor Authentication ................................................................................................ 45

Proxy server for FileCloud Drive .................................................................................................................... 46

Terminal Server Support.................................................................................................................................. 48

Windows Explorer Integration ....................................................................................................................... 49

1.6 What do you want to share? ....................................................................................................... 49

Automatic Locking in FileCloud Drive ......................................................................................................... 54

Desktop Search support ................................................................................................................................ 56

1.6.1 How to access search widget ? ..................................................................................... 56

1.6.2 Basic search ....................................................................................................................... 57

1.7 Advanced search options ............................................................................................................ 59

FileCloud Drive System Tray Options ........................................................................................................... 60

Viewing FileCloud Drive Activity ................................................................................................................... 64

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Work with Interrupted Drive Uploads ........................................................................................................... 65

Increasing File Size Limits ................................................................................................................................ 66

Programmatically Configuring Drive ........................................................................................................... 67

1.8 How Do You Want to Configure Drive? ..................................................................................... 67

Programmatically Set XML Options ............................................................................................................. 68

Programmatically Change Where Filecloud Stores Cached Files ........................................................ 71

Troubleshooting Drive ..................................................................................................................................... 72

1.9 FAQ - FileCloud Drive ..................................................................................................................... 72

Viewing FileCloud Drive Activity ................................................................................................................... 74

Increasing File Size Limits ................................................................................................................................ 75

Proxy server for FileCloud Drive .................................................................................................................... 76

Changing the Default Cache Path ............................................................................................................. 78

Automatic Locking in FileCloud Drive ......................................................................................................... 79

Terminal Server Support.................................................................................................................................. 81

Advanced XML Drive Options ...................................................................................................................... 82

FileCloudDrive Two-Factor Authentication ................................................................................................ 85

Issues with Uploading a File to Drive ............................................................................................................ 86

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FileCloud Server User Guide

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1.1 What do you want to do with FileCloud Server?

Learn more about what FileCloud is...

About FileCloud Server for Users

Comparison of FileCloud Sync and

Drive

Log In to the User Portal...

Accessing FileCloud

View files and manage files from the dashboard...

The User Dashboard

Share my files...

Sharing Files and Folders

Access my FileCloud documents from Microsoft

apps...

Integration with Microsoft

Develop automated solutions for existing business

processes

Automate processes with a

FileCloud app

Automate process with Zapier

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About FileCloud Server for Users

FileCloud Server is a software solution that provides an enterprise with:

File Access

File Sharing

File Synchronization

Enterprises use FileCloud to give employees:

Complete control

Unmatched security

Access to your data

Click on a question to expand it and see the answer.

How Do I Use FileCloud?

FileCloud supports how you work:

Choose your operating system (Windows, Mac, Linux OS)

Choose a mobile device to access files regardless of your location (iOS, Android,

Windows Phone)

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Choose which browser you want to use (Google Chrome, Internet Explorer, Mozilla

Firefox, Oracle Opera, Apple Safari)

Mount your FileCloud data as a Windows drive

Access files stored in FileCloud from your Microsoft applications

Choose the types of files you want to preview, sync and share (Adobe Illustrator,

medical files, Microsoft WORD, Adobe PDF Reader, Microsoft Office PowerPoint and

Excel)

Do I have any limitations on storage or usage?

Although an administrator can configure these options differently, by default, you have the

following storage and activity limits in the FileCloud system:

Type Description

Max number of files

in system No limit

Max number of

folders in system No limit

Folder depth limit None

Path limit

No limit imposed by FileCloud server. However, If that path is synced,

then windows OS has 256 character limit. Any folder/file name with path

that exceeds 255 char will not be accessible via file explorers (Though the

folder contents will sync)

Network shares' path cannot exceed 256 characters.

Single file upload

limit No limit

Single file

download limit No limit

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Type Description

Folder or Multi file

download Linux: No limit, Windows: 4GB (Zipped file size should not exceed 4GB)

User storage quota

limit None

Managed storage

max single file size

limit

None imposed by system

Folder upload limit

(Drag and drop in

browser)

100 files or folder will be uploaded if a folder is uploaded using drag and

drop (No limit if uploading using file/folder chooser)

Real time sync limit 100000 files

Thumbnail Not shown for image files larger than 100MB

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Accessing FileCloud

Once an enterprise installs FileCloud, the FileCloud administrator will provide each user

with an account so you can use the FileCloud Server site.

Once a user account is created, it can be assigned different access levels.

Upon receiving your account details, you can access FileCloud in the following ways:

NOTE: This guide only discusses FileCloud Sync.

Web Browser

Log into the User Portal using any modern browser from your computer.

•

o Google Chrome

o Mozilla Firefox

o Apple Safari

o Microsoft Internet Explorer

Install the Chrome Browser Extension so you can save to FileCloud

Install the Gmail Extension

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Mobile Apps

Apple iOS app

Android App

Desktop clients for Windows, Mac or Linux OS.

FileCloud Drive

FileCloud Sync

FileCloud MacDrive

Use a WebDAV client

What's the difference between FileCloud Drive and FileCloud Sync?

Inside a Microsoft Application

Install the Microsoft Outlook Add-In

Install DocIQ - This is an office integration add-in for FileCloud Sync and FileCloud Drive clients. It

supports automatic file-lock management, collaboration through comments, share management and

version visibility for:

o Word

o Excel

o PowerPoint

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FileCloud Drive

You can use FileCloud Drive to store, access, and share files to collaborate with the people

you work with or share data.

• FileCloud Drive is a client application. This is because it allows you to access the FileCloud

Server and the files you store there.

• You can access files in Drive like you do on a Windows PC in Windows Explorer.

• The same features that are available on the User Portal are also available in Drive.

• Drive allows you to easily open the User Portal if you need to.

• Drive includes an assistant to make it easy to access Drive files from Microsoft

applications. In FileCloud Server version 18.2 and later.

This section describes how to use Drive on a Windows computer.

However, you can also use Drive on a Mac. FileCloud MacDrive

1.2 Where Do I Start?

/supportdocs/display/cloud/FileCloud+Drive

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Introduction to Drive

Install Drive

Working with Drive

About FileCloud Server

Installing and Starting FileCloud Drive

Log In Using SSO

Working with FileCloud Drive

FileCloud Drive System Tray Options

Windows Explorer Integration

Using a Proxy Server

Terminal Server Support

Two Factor Authentication

Desktop Search

Automatic Locking

Use the DocIQ Assistant

/supportdocs/pages/viewpage.action?pageId=7340094












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Programmatically

Configuring Drive

Troubleshooting

Programmatically Configuring Drive

Advanced XML Drive Options

Increasing File Size Limits

Changing the Default Cache Path

Troubleshooting Guide

Issues with Uploading a File







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What is FileCloud Drive?

FileCloud Drive allows you to access all the files in your FileCloud server like you work with

your files in Windows.

Generally, we are used to working with Windows File Explorer, but changing to a Web based UI

reduces efficiency. You have to download files from FileCloud first and then modify and upload

it back to FileCloud. This can be improved when you work with FileCloud Drive. You can

actually edit files the same way you generally edit files in Windows PC.

This is how our files are accessible on browser

when it's on FileCloud Server.

FileCloud Server looks like this in Windows PC

using FileCloud Drive.

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Installing and Starting FileCloud Drive

The ability to install the Share and Search integration with Windows Explorer is available in

FileCloud Server version 18.2 and later.

The ability to install DocIQ is available in FileCloud Server version 18.2 and later.

You must install FileCloud Drive before you can begin saving documents on your local

computer to the FileCloud Server site.

Learn about installation options

Windows Explorer Integrations

DocIQ for Microsoft Office

Install Drive

Install FileCloud Drive

Starting Drive

Setting Up Drive for the First Time

Log In Using Device Authorization Codes

Log In Using SSO

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Full sharing functionality is available in FileCloud Drive on Windows in FileCloud version 17.3

and later.

Updated right-click menu options for sharing are available in FileCloud version 18.2 and later.

You can access the following FileCloud options in Drive's Explorer window when you

right-click:

A File A Folder

When working in the Explorer window, you will also see lock notifications:

• If you click once on a file, the LOCK notification appears.

• Hovering over a file with your cursor, you may see it unlock. This is normal. The lock will be

released on file inactivity.

• Sometimes you will see a notification of a file being locked or unlocked as search

progress. This is normal. Auto-lock and unlock can happen on file access.

1.3 What do you want to do with Windows Explorer?

Share a file with someone even if they do not have a FileCloud account.

When you select the option to share a FileCloud link, a Share Link window opens to provide the

link.

You will also be able to edit and send am email inviting users to access the file.

The link you copy to your clipboard or send in the email is public by default and can be accessed

by external users.

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In other words, when you share the link with someone, they can access the file even if they do

not have a FileCloud account.

To share a file:

1. Launch FileCloud Drive by clicking on the icon in your system tray.

2. A File Explorer window opens, displaying the contents of your mapped drive.

3. Right-click the item you want to share and select Share FileCloud Link.

4. To copy the URL to your clipboard, click Copy URL.

5. To set permissions and other share options, click Advanced, and then set Public Share Options

for a File.

Share a file with another FileCloud user

To share a file:






for a File.

Share a folder with someone even if they do not have a FileCloud account.


link.

This link is public by default and can be accessed by external users. In other words, when you

share the link with someone, they can access the file even if they do not have a FileCloud

account.

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To share a folder:



3. Right-click the item you want to share, and select Share FileCloud Link.



for a Folder.

Share a file with someone who is already part of the sharing (ie, Team Folders)

You can use this option to create a link to an item to share with others, but they must already part

of the share. That means they must already have permission to access the folder that the file is in.

Therefore, this Direct Link option works only with items in the following folders:

• Shared with me

• Team Folders

Clicking the share will require that the user log in to FileCloud Server and then they are taken

directly to the selected folder or file.

To share a file by creating a direct link:



3. Open the Team Folder or Shared with Me folder, right-click the item you want to share, and then

select Create Direct FileCloud Link.

4. A Share Link window opens to provide the link.


for Files.

6. A window opens that displays the email message which will be sent to the user who you are

sharing with. You can choose to edit the contents of the email or choose not to send the email.

7. To close the email notification window, click Send or Cancel.

The user is now added to the share.

Add comments or metadata to a file

You can add comments to a file, or see version or metadata information by viewing the

properties.

/supportdocs/display/cloud/Public+Share+Options+for+Files

/supportdocs/display/cloud/Public+Share+Options+for+Files

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To view properties:



3. Right-click the item you want to view the properties for, and then select View FileCloud

Properties.

Go to the FileCloud site to view or download a file

You can download or open a file for editing by viewing the file in the FileCloud site.

To view a file in the FileCloud site:



3. Right-click the item you want to view, and then select View in FileCloud Site.

You aren't finding something in File Explorer, so you want to search the FileCloud site

If you aren't finding something in File Explorer, you can easily jump to the FileCloud site to

search.

Selecting the Search FileCloud Site option opens a search dialog with the chosen folder as the

search path.

• Files and sub-folders with the given name or pattern can be searched for in the path.

• Advanced search options is provided to modify the search criteria. These options can be used

to limit the search results, as required.

• Similar to the right-click context menu on a folder, Search option is also available in the File

Browser menu.

To search the FileCloud site:



3. Right-click the folder you want to search in, and then select Search FileCloud Site.

4. In the Search window, type in your search pattern.

Prevent other users from opening a folder when you are working in it

You can set a lock to prevent other users from opening a folder.

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Locking tells other users that you are actively using that folder.

When a folder is locked, the following conditions apply:

• A lock icon will be shown in the file listing

• The owner of the lock will also be shown in the details panel on the right hand side

• The owner of the lock has full access to that folder and can modify it

• An Admin can always override a lock

• Users cannot download the locked folder

• Users cannot view the locked folder

• Users cannot modify the locked folder

When you lock a folder, all of the following clients will be subject to the lock restrictions:

• User Portal accessed from a web browser

• FileCloud Drive

• FileCloud Sync

• Mobile clients

• WebDAV

If you want to lock a file, you can set the option to enable automatic locking when opening a

file.

Automatic Locking in FileCloud Drive

To lock a folder:



3. Right-click the item you want to lock, and then select Lock FileCloud Folder.

4. A window opens asking you to confirm if you want to lock the folder.

5. To set the most restrictive lock, select Prevent others from downloading this while locked.

6. To allow other users to view the folder content but not modify it, clear the checkbox for Prevent

others from downloading this while locked.

7. To have the folder automatically unlocked after a specific number of days, select Expires, and

then type in a number of days.

8. To manually manage when a folder is unlocked, select Never Expires.

A message will indicate if the lock is successful or not and a lock icon will appear.

To unlock a folder:



3. Right-click the item you want to unlock, and then select Unock FileCloud Folder.

/supportdocs/display/cloud/Automatic+Locking+in+FileCloud+Drive

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Using DocIQ with Microsoft Applications

DocIQ for FileCloud Sync and FileCloud Drive clients is available in FileCloud Server version

18.2 and later.

DocIQ is a Microsoft Office add-in for FileCloud Sync and FileCloud Drive clients.

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DocIQ works with the following Microsoft

Office applications:

• Word

• Excel

• PowerPoint

What does DocIQ do?

DocIQ works with Office documents to help

you manage shared files.

DocIQ gives you the ability to:

• manage file locking

• collaborate with your colleagues through

comments

• see how shared files are being managed

How do I use DocIQ?

1. You open an Office application such as

Word, Excel or PowerPoint.

2. Inside the Office application, you open a file

saved to a FileCloud Sync or FileCloud Drive

folder.

3. DocIQ displays as a task panel inside the

Office application with the following

information:

• File details

• Lock status

• File sharing details

• Comments attached to the file

How do I install and work with DocIQ?

1. Install DocIQ.

2. Configure DocIQ.

3. Work with file locking.

4. Troubleshoot Doc IQ issues.

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Install DocIQ

The ability to install DocIQ office integration when Sync or Drive is installed is available in


DocIQ allows you to easily manage FileCloud options for a file directly in Microsoft

Office applications.

To install DocIQ, you just need to update your FileCloud Drive software to the latest version.


1.4 FAQ's

Do I need to do anything before installing it?

It's easy! Just make sure you have this:

Microsoft Office - Version 2007 or later

for Windows

Sorry, right now Microsoft Office for Mac OS is not supported. But stay tuned!

How do I install it?

DocIQ is installed when you install the FileCloud Drive Client.

/supportdocs/display/cloud/Installing+and+Starting+FileCloud+Drive

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By default, the option is selected, so all you have to do is:


To avoid installing DocIQ during Filecloud drive installation, please use the following installer

option :

/TASKS="explorerintegration"

What if I updated Drive but didn't install it, and now I want to use it?

If you have the latest version of Drive and now want to add the DocIQ Integration, you just have

to re-run the Drive installation wizard.

You don't have to uninstall Drive first and you won't loose any account mapping

configurations.




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Where is DocIQ installed on my computer?

DocIQ is installed in the following folder:

program files(x86) / DocIQ

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Configure DocIQ

DocIQ gets all configuration information from FileCloud Sync and Drive.

For example, when a file is opened from Drive, DocIQ will know which FileCloud account you

are using.

• This allows DocIQ to show you information about the file that is uploaded to the FileCloud

Server site in the Office application.

There are a few properties that can be configured in Sync and Drive for DocIQ:

Option Description How to Configure

Enable or

Disable

DocIQ

Integration

This option removes the DocIQ panel that is

shown in a Microsoft Office application after

DocIQ is installed and enabled.

This option is useful if you only need to

disable DocIQ for a short time while

troubleshooting computer issues.

This option does not permanently remove

DocIQ. To remove DocIQ, you have the

following options:

• uninstall Sync or Drive

• use the Windows Programs Control

Panel to remove DocIQ

1. In the System Tray,

right-click on the

FileCloud Drive icon,

and then select

Advanced.

2. To disable DocIQ,

select Disable DocIQ

integration.

3. To enable

DocIQ, select Disable

DocIQ integration

again to clear the

check mark.

Automatically

enable Lock

on file open

This creates the following scenario:

• When a supported file from Sync or Drive is

opened

• DocIQ will automatically attempt to lock the

file, with read allowed status.

1. In the System Tray,

right-click on the

FileCloud Drive icon,

and then select

Advanced.

2. Select Lock

Automatically on edit.

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Mute all

notifications

in DocIQ

When other users access a file you have open,

DocIQ will display notifications in the DocIQ

panel.

Select this option when you do not want to

see notifications.

1. In the System Tray, right-click

on the FileCloud Drive icon,

and then select Advanced.

2. Select Mute All Notifications.

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Work with DocIQ File Locking

You can use file locking to:

See if you have the file locked for editing

Easily turn locking on and off

Prevent or enable downloads of this file

Locking is critical for shared files, since another user can also open the file and make changes.

• When one user opens a file, DocIQ automatically locks the file for editing.

• The lock is shown right in the Office application you are using to edit the file.

1.5 FAQ's

How do I know the status of a lock?

To see the lock status:

1. In a Microsoft Office application, open a file saved to your Drive folder.

2. In the DocIQ panel, under the file name, location, and date information, you can see

the lock status.

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File is not locked when:

• Lock is OFF

File is locked (read allowed)

when:

• Lock is ON

• Prevent Download is

OFF

File is locked (read blocked)

when:

• Lock is ON

• Prevent Download is ON

The following table describes what each lock status means and how it impacts what you can do

with the file and others you have shared it with.

Lock Status Access by lock owner Access by others

File is locked (read

allowed)

Read and Modification

allowed

Only read is allowed, no modification is

allowed

File is locked (read

blocked)

Read and Modification

allowed No Read and Modification is allowed

File is not locked Read and Modification

allowed Read and Modification allowed

When does the lock status change?

In the following scenario:

• When a supported file from Sync or Drive is opened

• When automatic lock on an open file is enabled

DocIQ will automatically attempt to lock the file, with read allowed status.

For a file with a Read Blocked status:

If USER1 has locked (read blocked) the file:

• FileCloud Sync will not download the file for USER2

However, if USER2 has already downloaded the file, then:

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• FileCloud Sync will allow DocIQ to open the file

• FileCloud Drive will not allow the file to be opened by USER2, unless Drive has already

cached the file

You can use the following table to understand the status of lock:

Action

Doc IQ

Lock

Enabled

Prevent

Download

Lock Status

Before Open

Lock Status

After Open

Lock Status

After close

An unlocked file is

opened by USER1

File is not

locked

File is locked

(read allowed)

by USER1

File is not

locked

An unlocked file is

opened by USER1

File is not

locked

File is not

locked

File is not

locked

A file locked by

USER1 is opened

by USER1

File is Locked

(Read Allowed)

by User 1

File is Locked

(Read Allowed)

by USER1

File is not

locked

A file locked by

USER1 is opened

by USER1

File is Locked

(Read Allowed)

by User 1

File is Locked

(Read Allowed)

by USER1

File is not

locked

A file locked by

USER1 is opened

by USER1

File is Locked

(Read Blocked)

by USER1

File is Locked

(Read Blocked)

by USER1

File is not

locked

A file locked by

USER1 is opened

by USER2

File is Locked

(Read Allowed)

by USER1

File is Locked

(Read Allowed)

by USER1

File is Locked

(Read Allowed)

by USER1

A file locked by

USER1 is opened

by USER2

File is Locked

(Read Allowed)

by USER1

File is Locked

(Read Allowed)

by USER1

File is Locked

(Read Allowed)

by USER1

A file locked by

USER1 is opened

by USER2

File is Locked

(Read Blocked)

by USER1

File is Locked

(Read Blocked)

by USER1

File is Locked

(Read Blocked)

by USER1

Note that you cannot enable Prevent Download unless DocIQ Lock is also enabled.

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How can I prevent another using from downloading a file I am working on?

When you lock a file, you can block other users from reading the file by enabling Prevent

download.

Note that you cannot enable Prevent Download unless DocIQ Lock is also enabled.

If another user, USER2, attempts to download the file, USER2 will see the following conditions:

• The file cannot be downloaded from the FileCloud User Portal

• FileCloud Sync will not download the file that is locked and read-blocked.

• FileCloud Drive will not open the file that is locked and read-blocked.

• DocIQ will open the file from a Sync path when file is already available in the Sync client

(previously downloaded).

• DocIQ will open the file from a Drive path when the Drive client allows a file to be

opened.

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Troubleshoot DocIQ

DocIQ is very straightforward to install, configure, and use.

If you encounter issues, try using these troubleshooting tips.

Tips for general issues

Review the DocIQ Log files

DocIQ logs are found in %appdata%/DocIQ/data/DocIQaddin.log

DocIQ is not displayed in your Office app

Check if DocIQ office integration is enabled in Sync/Drive Path:

1. Check if the file you opened is in a Sync or Drive folder

2. Reconnect to Drive or Sync

a. From the System Tray, right-click the FileCloud icon, select Advanced, and then Reconnect.

3. In an Office application, such as Word, open File Options

. From the menu, select File, then Options.

a. In Add-ins, under Active Application Add-ins verify that FileCloud DocIQ is listed.

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DocIQ cannot get file details

Check if file is available in FileCloud by logging into the FileCloud User Portal.

Logging in to the User Portal

To temporarily disable DocIQ to troubleshoot other computer issues, you can

Configure DocIQ

If you need to, you can uninstall DocIQ in the following ways:

From the Windows Control Panel

1. Next to the Start button ( ), in the search box, type Control Panel.

2. From the results, select Control Panel.

3. Select Programs and Features, and then select DocIQ.

4. At the top of the list, next to Organize, click Uninstall.

Uninstall the Sync application

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DocIQ will be uninstalled when Sync application is uninstalled.



3. Select Programs and Features, and then select FileCloudSync.


Uninstall the Drive application

DocIQ will be uninstalled when Drive application is uninstalled.



3. Select Programs and Features, and then select FileCloudDrive.


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Installing FileCloud Drive

The ability to install the Share and Search integration with Windows Explorer is available in


The ability to install DocIQ is available in FileCloud Server version 18.2 and later.

You must install FileCloud Drive before you can begin saving documents on your local

computer to the FileCloud Server site.

To install FileCloud Drive:

1. Download Cloud Drive from the following URL:

http://www.getfilecloud.com/additional-downloads/#drive

2. To run the installation wizard, click the Cloud Drive.exe execution file you just

downloaded.

3. In the installation wizard, on the Select Additional Tasks screen, select the Install Options,

and then click Next.

http://www.getfilecloud.com/additional-downloads/#drive

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4. In the final page of the installation wizard, select the Launch FileCloud Drive checkbox.

After installation, you must restart your computer before you can start Drive.

FileCloud Drive

18.2

Updated 11/26/2018


Setting Up Drive for the First Time

After installation and restarting your computer, FileCloud Drive should open

automatically.

• After you map your FileCloud server account, the same content that is available from the User

Portal is listed locally as a drive

• You can add/delete/edit files that are stored on your FileCloud Server folder

• After you configure Drive for the first time, you can change the configuration by editing the

settings again

• To access Drive settings at any time, from the system tray, right-click the Drive icon and select

Settings

Starting Drive

If Drive did not open after restarting your computer, use the following steps to launch Drive:

• Use the Start menu

• From the system tray, right-click the FileCloud icon, and select Settings.

The system tray refers to the block of small icons on the lower right corner of Microsoft

windows operating systems. Look for where the clock and volume control are located by default.

A File Explorer window opens, displaying the contents of your mapped drive.

FileCloud Drive

18.2

Updated 11/26/2018


To set up Drive for the first time:

1. From the system tray, right-click the FileCloud Drive icon, and then click Settings.

2. On the Settings screen, type in the following settings, and then click Map Drive.

Setting Description Example

Server URL

The URL to the FileCloud Server.

You can find this URL

• In the Welcome to FileCloud email you

received with your user account

• By contacting your Administrator

https://<myteam>.<filecloud_sit

e>.com

FileCloud Drive

18.2

Updated 11/26/2018


Account

Your FileCloud account name or email address.

You can find this URL

• In the Welcome to FileCloud email you received

• By contacting your Administrator

<user name>

[email protected]

d.com

Password

The password to your FileCloud account.

If you forgot your password:

• Use the Reset Password option

• Contact your Administrator

Use

Device

Authorizati

on Code

This allows you to get a Device Authorization

Code to connect to the server instead of a

username and password.

You administrator must configure this option. If

they do:

1. You must enter the server URL, the user

account name (or email), and then click

the "Request Access" button.

2. If the request access was successful, you

will get the following dialog which needs

a device authorization code to login.

Administrators can read about:

Configuring Desktop

Apps SSO Login support -

Code Based Authentication

Drive users can read about:

Using Device

Authorization Codes

Use SSO

Single sign-on (SSO) is a user authentication

process that permits you to enter one name and

password in order to access multiple

applications.

Drive users can read about:

Log In Using SSO

FileCloud Drive

18.2

Updated 11/26/2018


Mount

Point

FileCloud Drive automatically picks an a

available mount point.

Setting the volume name

• By default, FileCloud Drive autogenerates

a generic and unique volume name like

FileCloudDrive.

• The autogenerated volume name will be

the productname (FileCloudDrive or

Whitelabeled name)

• To rename the volume label, just right-

click and rename any volume

• For Terminal Server environment where

multiple sessions are simultaneously

running, you can change the default

volume name using the key:

<useuniquemountlabel>

In terminal server environment, the following

key will be required to allow multiple Drive

clients to be mounted:

1. Open the filecloud configuration file for

editing.

2. Add the following key:

<useuniquemountlabel>1</useunique

mountlabel>

In the above screenshot, Drive

picked "G:" to be the mount

point.

Language

Choose the language to display:

• FileCloud Drive menu options

• Drive folder and file names

• Dutch

• English

• French

• German

• Italian

• Portuguese

Proxy

Settings

If your company requires a proxy server to

connect to internet, then you must provide that

information.

FileCloud Drive

18.2

Updated 11/26/2018


FileCloud Drive

18.2

Updated 11/26/2018


Using Code Based Authentication for Drive

Your Administrator may require you to log in with a code instead of a user name and

password.

To login to the FileCloud Server using a code:

1. From the system tray, right-click the FileCloud Drive icon, and then click Settings.

2. On the Settings screen, select Use Device Authorization Code.

3. Type in the server URL and the user account name (or email), and then click the Request

Access button.

4. If the request access was successful, you will get the following dialog which needs a

device authorization code to login.

5. Copy the provided Device Authorization Code and paste it into the Device Authorization

Code Dialog.

6. Click Login.

FileCloud Drive

18.2

Updated 11/26/2018


Working with FileCloud Drive

Although FileCloud Drive automagically makes your remote FileCloud server files

available as if it is a local drive in your Windows Computer, there are many ways you can

configure and use your Drive client.

When FileCloud opens, you will see a screen notification that the mapped drive is loading. You

can disable this notification in the system tray menu.

To mute all notifications:



3. In your system tray, right-click the FileCloud Drive icon, select Advanced, and then Mute All

Notifications.

Configure Drive

Follow FileCloud Drive Best Practices

Use Two-Factor Authentication

Use a Proxy Server

Use Terminal Server

Edit Files and Folders

Use Window Explorer Integration Options

Use DocIQ for Microsoft Office Applications

Work with Automatic Locking

Use Desktop Search


Manage Files and Folders

View FileCloud Drive Activity

Work with Interrupted Uploads


FileCloud Drive

18.2

Updated 11/26/2018


FileCloud Drive Best Practices

It is important to understand the underlying technology powering FileCloud Drive so that

you can use it most efficiently for its intended purpose.

Network

Dependency Description Best Practice

Without a

network

connection,

FileCloud

Drive cannot

work.

FileCloud Drive provides a virtual view to

your FileCloud files and makes it appear as

if the files are actually local, but in reality

they are not. The files are present on the

remote server and if the underlying network

connection is not available, FileCloud Drive

cannot work. So in cases when you are

going to be offline and want access to your

files, FileCloud drive is not a suitable tool

and it is recommended to use the FileCloud

Sync app instead which keeps a copy of

the remote server files locally on your

computer.

Use FileCloud Drive when

you have a reliable network

connection.

Use FileCloud Sync when you

are offline and want access to

your files.

FileCloud Drive

18.2

Updated 11/26/2018


Network

connectivity

determines

download

time.

When you have a large file, for example 1

GB, and you try to open it in an application

via FileCloud Drive, it will first have to be

downloaded from the remote connection

and then opened. Depending upon your

network connectivity this could take a

while. So even though these files appear

connected to your PC, they are in reality in

the FileCloud server.

Use FileCloud Drive to work

with small to medium sized

files

Use FileCloud Drive to edit

documents

Use FileCloud Drive to

upload a small number of files

or downloading small

documents.

FileCloud Drive is more

convenient than using the web

portal to edit files because it

avoids downloading the file

first, editing it, and then re-

uploading it to the server.

FileCloud Drive's File

Explorer window automatically

opens the document in the

application, allows you to edit,

saves it, and then uploads the

file back to the server.

Network

connectivity

determines

how long it

takes to

complete an

action.

When you choose an action like copy or

delete from the system try menu, the cursor

icon will animate until all operations are

committed to the FileCloud Server. When

the action is complete, the cursor will stop

animating. The time it takes the action to

complete depends on the speed of your

network connection.

Wait for the cursor to stop

moving before choosing another

action.

FileCloud Drive

18.2

Updated 11/26/2018


FileCloudDrive Two-Factor Authentication

FileCloudDrive supports Two-Factor Authentication codes when your administrator

enables 2FA Policy in FileCloud server.

• The code will be asked only the very first time a new device is connected

• Subsequent connections to the FileCloud Server will not require the code for login

• This is because FileCloudDrive performs automatic re-logins as needed and entering

code will not be necessary

Two-Factor authentication codes will be required when the device record is removed by your

Administrator from the Device Management panel

You can use the following dialog box displayed by Drive to type in your Two-Factor

Authentication code.

If you do not have a code, please contact your administrator.

FileCloud Drive

18.2

Updated 11/26/2018


Proxy server for FileCloud Drive

FileCloud Drive can use proxy server to connect with FileCloud server.

The information should be supplied in the FileCloud Drive settings.

Click the "Proxy Settings" link to open the dialog to input the proxy server information.

FileCloud Drive

18.2

Updated 11/26/2018


FileCloud Drive

18.2

Updated 11/26/2018



FileCloud Drive can be used in Terminal server environment from v12 onwards.

This support resulted in the following changes

The FileCloud Drive application binaries will be installed in C:\Program Files (x86) folder. This

can be modified only by Administrator while users can only execute the application (but not

change config etc in that location)

The FileCloud Drive data will be stored in %APPDATA%/FileCloud Drive folder. This is

created for each of the user and only user specific data is stored. Therefore, every user in the

Terminal server environment can launch and mount their specific account.

There is a limitation due to the number of available mount points in the system. Every time a

volume is mounted by an user, that drive letter cannot be used by a different user. In some cases,

if two users start drive at the same time, they may attempt to mount FileCloud volume to the

same drive letter and it will fail for one of the user. In that case, the user that had the failure will

need to select a different drive letter and mount the FileCloud volume.

If FileCloud Drive cannot map drives and the Drive logs are filling up with the below error

“Tonido::TonidoCbfs::addMountPoint: Exception :Cannot create a file when that file already

exists."

To resolve this error,you will add this

parameter <useuniquemountlabel>1</useuniquemountlabel> in config.xml of the FileCloud

Drive.

The Config.xml file is located at %PROGRAMFILES(x86)%/FileCloudDrive

Once the changes are made restart the drive or reboot the server

FileCloud Drive

18.2

Updated 11/26/2018



Full sharing functionality is available in FileCloud Drive on Windows in FileCloud version 17.3

and later.

Updated right-click menu options for sharing are available in FileCloud version 18.2 and later.

You can access the following FileCloud options in Drive's Explorer window when you

right-click:

A File A Folder





• Sometimes you will see a notification of a file being locked or unlocked as search

progress. This is normal. Auto-lock and unlock can happen on file access.

1.6 What do you want to share?

Share a file with someone even if they do not have a FileCloud account.


link.

You will also be able to edit and send am email inviting users to access the file.

The link you copy to your clipboard or send in the email is public by default and can be accessed

by external users.

FileCloud Drive

18.2

Updated 11/26/2018


In other words, when you share the link with someone, they can access the file even if they do

not have a FileCloud account.

To share a file:



3. Right-click the item you want to share, and select Share FileCloud Link.



for a File.

Share a file with another FileCloud user

To share a file:






for a File.

Share a folder with someone even if they do not have a FileCloud account.


link.

This link is public by default and can be accessed by external users. In other words, when you

share the link with someone, they can access the file even if they do not have a FileCloud

account.

To share a folder:






for a Folder.

FileCloud Drive

18.2

Updated 11/26/2018


Share a file with someone who is already part of the sharing (i.e., Team Folders)

You can use this option to create a link to an item to share with others, but they must already part

of the share. That means they must already have permission to access the folder that the file is in.

Therefore, this Direct Link option works only with items in the following folders:

• Shared with me

• Team Folders

Clicking the share will require that the user log in to FileCloud Server and then they are taken

directly to the selected folder or file.

To share a file by creating a direct link:



3. Open the Team Folder or Shared with Me folder, right-click the item you want to share, and then

select Create Direct FileCloud Link.

4. A Share Link window opens to provide the link.


for Files.

6. A window opens that displays the email message which will be sent to the user who you are

sharing with. You can choose to edit the contents of the email or choose not to send the email.

7. To close the email notification window, click Send or Cancel.

The user is now added to the share.

Add comments or metadata to a file

You can add comments to a file or see version or metadata information by viewing the

properties.

To view properties:



3. Right-click the item you want to view the properties for, and then select View FileCloud

Properties.

Go to the FileCloud site to view or download a file

You can download or open a file for editing by viewing the file in the FileCloud site.

To view a file in the FileCloud site:

FileCloud Drive

18.2

Updated 11/26/2018




3. Right-click the item you want to view, and then select View in FileCloud Site.

You aren't finding something in File Explorer, so you want to search the FileCloud site

If you aren't finding something in File Explorer, you can easily jump to the FileCloud site to

search.

Selecting the Search FileCloud Site option opens a search dialog with the chosen folder as the

search path.

• Files and sub-folders with the given name or pattern can be searched for in the path.

• Advanced search options is provided to modify the search criteria. These options can be used

to limit the search results, as required.

• Similar to the right-click context menu on a folder, Search option is also available in the File

Browser menu.

To search the FileCloud site:



3. Right-click the folder you want to search in, and then select Search FileCloud Site.

4. In the Search window, type in your search pattern.

5.

Prevent other users from opening a folder when you are working in it

You can set a lock to prevent other users from opening a folder.

Locking tells other users that you are actively using that folder.

When a folder is locked, the following conditions apply:

• A lock icon will be shown in the file listing

• The owner of the lock will also be shown in the details panel on the right-hand side

• The owner of the lock has full access to that folder and can modify it

• An Admin can always override a lock

• Users cannot download the locked folder

• Users cannot view the locked folder

• Users cannot modify the locked folder

When you lock a folder, all of the following clients will be subject to the lock restrictions:

• User Portal accessed from a web browser

• FileCloud Drive

FileCloud Drive

18.2

Updated 11/26/2018


• FileCloud Sync

• Mobile clients

• WebDAV

If you want to lock a file, you can set the option to enable automatic locking when opening a

file.


To lock a folder:



3. Right-click the item you want to lock, and then select Lock FileCloud Folder.

4. A window opens asking you to confirm if you want to lock the folder.

5. To set the most restrictive lock, select Prevent others from downloading this while locked.

6. To allow other users to view the folder content but not modify it, clear the checkbox for Prevent

others from downloading this while locked.

7. To have the folder automatically unlocked after a specific number of days, select Expires, and

then type in a number of days.

8. To manually manage when a folder is unlocked, select Never Expires.

A message will indicate if the lock is successful or not and a lock icon will appear.

To unlock a folder:



3. Right-click the item you want to unlock, and then select Unock FileCloud Folder.

FileCloud Drive

18.2

Updated 11/26/2018



The ability to automatically lock files on modification is available in FileCloud Drive version 11

and later.

The ability to handle MS Office files to detect the presence of locked files "(~$ files), and to

keep the lock on a file being edited until the special lock files are released are available in

FileCloud Drive version 14 and later.

You use the automatic lock feature to lock a file on the FileCloud server before allowing

any changes to the file.

• If the lock cannot be set, then changes to the file will be prevented and the server copy

will not be updated.

When can a lock be set?

FileCloud Server can set a lock if:

• the file contents are set with "read" permissions

If the lock is set then the lock will be released when the file is closed.

When does the status of a lock change?

The normal process for locking a file includes:

1. You open a file in the application that created it. For example, an editor such as

Microsoft WORD.

2. The editor application opens the file and reads the data.

3. The editor application sends a request to Filecloud Drive through the OS to open the file.

1. Filecloud does not know which application is requesting to open the file.

4. FileCloud Drive will attempt to lock the file at this point and download the file (if

necessary).

1. If a lock cannot be set, you will see an error.

2. If the lock can be set, the file will be displayed.

5. The editor application will read the contents of the file.

1. The file lock is still in effect at this point.

6. The application displays the data that was read closes the request (to open).

FileCloud Drive

18.2

Updated 11/26/2018


7. FileCloud Drive receives the "close" request.

8. FileCloudDrive will release the lock at this point.

1. The file contents are still being displayed by the editor application.

9. When you want to save your changes in the editor application, the application will re-

open the file

1. The lock will be re-acquired

2. Data will be written

3. The file will be closed

4. The lock will be released

When will I know a file is locked?





• Sometimes you will see a notification of a file being locked or unlocked as search progress. This is

normal. Auto-lock and unlock can happen on file access.

To enable the automatic lock feature:

1. From the system tray, right-click the FileCloud icon.

2. Select Advanced, and then Lock Automatically on Edit.

FileCloud Drive

18.2

Updated 11/26/2018


Desktop Search support

From 18.1 file cloud users are able to search for File Cloud files using a desktop client.

1.6.1 How to access search widget ?

1.6.1.1

Taskbar icon Search option.

Taskbar Search option will show the basic Search UI with a default search paths

1.6.1.2 Context menu search ( initial path of the search will be the selected driectory ).

For an example, below search is going to tigger search in "My Files" only.

Note that you can change the path after clickig search.

FileCloud Drive

18.2

Updated 11/26/2018


1.6.2 Basic search

Below an example of a basic search dialog.

FileCloud Drive

18.2

Updated 11/26/2018


User can rightclick on a file entry and trigger actions on it.

FileCloud Drive

18.2

Updated 11/26/2018


1.7 Advanced search options

User can use advanced search options to narrow down the search.

Note that scope is All by default and cannot be changed.

Your results will show for both content or file/dir name, but the result will not be duplicated

when a given phrase exists in the content and name.

FileCloud Drive

18.2

Updated 11/26/2018



You can select the following options when you right-click on the FileCloud Drive icon in

the System Tray.

Click on an option below to expand and read more.

Main Menu Options

OPTION EXPLANATION

Open Drive

This will launch an explorer window that displays the contents of the

mounted drive volume. If the remote server is not available or configured,

then nothing will be launched.

Open Website

This will launch a browser and open the Login screen for the FileCloud User

Portal. The User Portal address is configured when Setting Up Drive for the

First Time.

Settings

This will display the dialog window to input new server information. If a server

is already mounted, then it will be first unmounted, and the new server will

be mounted.

FileCloud Drive

18.2

Updated 11/26/2018


Run at Windows

Startup

This will start FileCloud Drive automatically when the user logs on to the

server after startup.

Open Explorer

Window on

Startup

This option will enable/disable automatic opening of the explorer window

when the FileCloudDrive application starts.

Reconnect

This will force the FileCloud Drive to unmount existing mounted volume

and to reattempt login to the remote FileCloud server and re-mount the

volume. This is useful if the system was experiencing network issues and the

mount needs to be refreshed

View Activity Open a window that shows the current activity as well as transfer details

Check for

Updates This will check if there is a newer version of FileCloud Drive is available

Help Launch browser to open online documentation

About Displays the FileCloud Server version number.

Search

This will open a FileCloud Drive Search window where you can type in a

keyword, browse to a specific folder, and set Advanced Search options. For

more information, read Desktop Search Support.

Logout

This option does the following:

• closes the Drive explorer window that displays the contents of the

mounted drive volume

• unmounts the drive volume

• disconnects you from the FileCloud Server

If you want to log back in, you must select Reconnect.

Exit Unmount and exit FileCloud Drive application

Advanced Menu Options

OPTION EXPLANATION

Clear Cache

FileCloud Drive stores locally accessed file in a local cache. This cache

location will be cleared when this option is selected, and then the volume will

be remounted. Any further access to files will cause FileCloud Drive to

download it first. Care must be taken to make sure there are no existing

application are actively using files during this operation.

FileCloud Drive

18.2

Updated 11/26/2018


Open

Recovered

Folder

When a file is removed from remote server (or if FileCloud Drive for any

reason cannot retrieve listing from remote server due to network errors), the

locally cached files will be moved to recovered folder instead of deleting it. It

is safety mechanism and in most cases the files in this folder can be deleted

after reviewing it.

Empty

Recovered

Folder

This option will delete the files stored in recovered folder. Ensure that the files

are reviewed before deleting it.

Open Log

Folder

This option will launch explorer window to the location containing FileCloud

log files. This is used for debug purposes.

Disable DocIQ

Integration

This option removes the DocIQ panel that is shown in a Microsoft Office

application after DocIQ is installed and enabled.

This option is useful if you only need to disable DocIQ for a short time while

troubleshooting computer issues.

This option does not permanently remove DocIQ. To remove DocIQ, you

have the following options:

• uninstall Sync or Drive

• use the Windows Programs Control Panel to remove DocIQ

To display the DocIQ panel again in a Microsoft Office application, just

select this option again to clear the check mark.

FileCloud Drive

18.2

Updated 11/26/2018


Lock

Automatically

on Edit

This option will lock a file on file open action and will unlock a file on file

cloud action.

• This function works at the file system level.

• FileCloud Drive does not know if a file is opened in an application

after the contents are read.

• While the contents are displayed in an editor such as MS WORD, the

lock will be released automatically.

This function is useful when a lock is taken manually in a browser by an user

and if someone tries to open that file via FileCloud Drive, the file access will

be prevented.

When working in the Explorer window, you will also see lock

notifications:


• Hovering over a file with your cursor, you may see it unlock. This is normal. The

lock will be released on file inactivity.

• Sometimes you will see a notification of a file being locked or unlocked as

search progress. This is normal. Auto-lock and unlock can happen on file

access.

For more information, read about Automatic Locking

Mute All

Notifications

FileCloud Drive will try to show notifications on various conditions and

selecting this option will prevent those notifications from being displayed

High Server

Latency Mode

(v12 onwards). FileCloud Drive will attempt to retrieve file listing when a

user navigates to a folder. In slow network condition, this can cause

Windows Explorer to hang. Selecting this option will cause FileCloud Drive

to retrieve the listing in background (User will see the behavior of empty

folder until the listing is retrieved). (Not available from V14 onwards).

Max Single File

Limit

FileCloud Drive will cache a file locally when windows explorer requires it

(Typcially windows explorer will try to pre-cache files for quicker access or

to display thumbnails or previews). The files are also cached on file

open/copy operations. This option will set a limit to max file size that can be

accessed. This is primarily meant to manage bandwidth usage.

FileCloud Drive

18.2

Updated 11/26/2018


Viewing FileCloud Drive Activity

The ability to View Activity is available in FileCloud Server version 13 and later.

You can access a window that shows the activities being performed by FileCloud Drive to

see what is happening "behind the scenes".

• Currently the Activity log does not support filtering or search.

To view FileCloud Drive activity:

1. In the FileCloud Drive system tray menu, select View Activity.

FileCloud Drive

18.2

Updated 11/26/2018


Work with Interrupted Drive Uploads

In the following scenarios, an upload may be interrupted because of network issues or

other reasons:

• saving documents using FileCloud Drive

• uploading files using FileCloud Drive

In these cases, the uploaded file is saved to a Recovered folder. You can open the recovered

folder and copy the interrupted copy of the file to the server to retry the upload.

To retry an interrupted upload:

1. Right-click the system tray FileCloud icon, select Advanced, and then Open Recovered

Folder.

2. Drag the file to the Drive folder where you want it uploaded.

FileCloud Drive

18.2

Updated 11/26/2018



This area has been changed in version 11.0.

FileCloud Drive sets a limit on the size of the files you can download to 30MB by

default.

This default limit is set for the following reasons:

• FileCloud Drive downloads a file from server before it can be read, modified, or updated

• Windows OS can pre-fetch files to improve user experience and can request files that are

not actively used

• This activity can sometimes cause heavy bandwidth usage

• To limit this, FileCloud Drive has maximum file size limit setting to prevent downloading

large files

You can change this value from the Drive system tray menu.

FileCloud Drive

18.2

Updated 11/26/2018


Programmatically Configuring Drive

Besides using the basic settings found in the menu options, you can further configure

FileCloud Drive to work in a way that best suits your daily tasks.

1.8 How Do You Want to Configure Drive?

Programmatically Set XML Options

Programmatically Change Where Filecloud Stores Cached Files

FileCloud Drive

18.2

Updated 11/26/2018


Programmatically Set XML Options

FileCloud Drive supports various config options that can be used to change its behavior.

Typically these changes are not required or recommended

The config file is stored at location "C:\program files (x86)\FileCloudDrive\config.xml"

Changing config options always requires a restart of FileCloudDrive.

KEY VALUE Description

ssllevel "TLSV1_2_CLIENT_US

E"

This key should be added to enable

FileCloudDrive to use TLS V2 (Must be

enabled in server)

<ssllevel>TLSV1_2_CLIENT_USE</ssllevel>

sslverify "VERIFY_STRICT" and

"VERIFY_NONE" Example: <sslverify>VERIFY_NONE</sslverify>

maxdownloadsizeinm

b Valid number or 0

This key will set the file size limits in MB (0 will

set it to not use any limit) . This can be changed

by user using system tray option

For example, to set the max file download size to

10 MB, add the following key

<maxdownloadsizeinmb>10</maxdownloadsizei

nmb>

mountpointoverride Valid drive letter or

"DEFAULT"

This key will cause drive to use the specified

drive letter to mount filecloud server. Note that if

the drive letter is not valid or available, the mount

will fail

For example, to set filecloud to be mounted on

"U:", set

<mountpointoverride>U:</mountpointoverri

de>

/supportdocs/display/cloud/Increasing+File+Size+Limits

FileCloud Drive

18.2

Updated 11/26/2018


loglevel debug or

information

This key set the log level of the debug messages

generated by drive. The default value is

"information". This can be changed to "debug" to

generate verbose logs for debug purposes

To set the level to "debug"

<loglevel>debug</loglevel>

cachelocation valid path in system

or "DEFAULT"

The default cache path is

%APPDATA%/FileCloudDrive/ . This path can

be changed to a different location (Ensure the

path has correct permissions. The path should be

a local path with fast access.

For example , to change path to D:\drivecache,

change the key to

<cachelocation>D:\drivecache</cachelocat

ion>

multimount Valid number is 1

This will allow starting multiple fileclouddrive on

the same computer (and allow mounting different

cloud location simultaneously) NOTE: THIS

WILL NOT SAVE THE LOGIN

INFORMATION AND WILL REQUIRE

ENTERING THE INFORMATION EVERY

TIME ON DRIVE STARTUP

Default: (not allow multiple instances to run)

<multimount>0</multimount>

To allow multiple instances to run


FileCloud Drive

18.2

Updated 11/26/2018


autocheckforupdates 1 - Enabled

0 - Disabled

Automatic check for updates will be done if this

setting is set to 1. Set it to 0 and restart

Filelcouddrive to disable to automatic check.

To disable:

<autocheckforupdates>0</autocheckforupda

tes>

To enable:


tes>

allowthumbsdbuploa

d

1 - Enabled

0 - Disabled

Allow/Prevent thumbs db to be uploaded to the

FileCloud server.

To disable:

<allowthumbsdbupload>0</allowthumbsdbupl

oad>

To enable:


oad>

drivedefaultstoragein

gb

By Default it is set to

15. As per your

requirement you

can add any

number.

This will increase the storage space of the

FileCloud Drive user.

Note: The FileCloud user must have unlimited

storage quota. Only then drivedefaultstorageingb

value will be applied.

disableautologin

Ability to not

remember

password

This can now be controlled by using

"disableautologin" set to "1" in config or in mass

deployment config or in RMC command/Policy

Config XML.

FileCloud Drive

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Programmatically Change Where Filecloud

Stores Cached Files

Filecloud stores cached files in %APPDATA%/FileCloudDrive/data/ folder.

• These files are automatically cleaned on FileCloudDrive restart.

To change the default cache location:

1. Create a new cache location (for example: C:\fcd).

2. Using the system tray menu, stop FileCloudDrive.

3. In Windows Explorer, open the following location:

%PROGRAMFILES(x86)%/FileCloudDrive

4. Open the following file in notepad

config.xml

5. Change the following key

<cachelocation>DEFAULT</cachelocation>

to

<cachelocation>c:\fcd</cachelocation>

6. Save the config.xml file and close it.

7. Using the system tray menu, start FileCloud Drive.

FileCloud Drive

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Troubleshooting Drive

FileCloud Drive allows you to access all the files in your FileCloud server like you work

with your files in Windows and Mac.

If you encounter problems, use the following guide to help resolve your issue.

1.9 FAQ - FileCloud Drive

Some of the Frequently Asked Questions (FAQ) about FileCloud Drive have been compiled

below.

Click on a link to expand it.

Where Are the Log Files?

In order to understand the issues, the first place to start is reviewing the log files.

Log files can be obtained by clicking on "Advanced" option on the FileCloud Drive in the

system tray.

Why Are My Shortcuts Not Working?

There is a limitation to creating shortcuts to FileCloud Drive. When a user reboots their PC

shortcuts will cease to work. The reason being that FileCloud Drive needs to build a path map to

FileCloud Drive

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access your files and that map gets deleted when the PC reboots and it only gets recreated when

navigating through the application.

What Can I Do in Drive?

This link below describes the various menu options in FileCloud Drive.

FileCloud Drive Menu Options

1.9.1.1 Can I See a List of My Recent Activities?

1.9.1.2 How Do I Increase My File Size Limits?

1.9.1.3 How Do I Use a Proxy Server to Connect?

1.9.1.4 Can I Change the Default Cache Location?

1.9.1.5 How Do I Lock Files that I Am Editing?

1.9.1.6 How Do I Use Terminal Server to Connect?

1.9.1.7 Can I Edit XML Settings for Drive?

1.9.1.8 Can I Use Two-Factor Authentication to Connect?

1.9.1.9 Can I Upload Files Larger Than the Storage Quota?

FileCloud Drive

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Viewing FileCloud Drive Activity

The ability to View Activity is available in FileCloud Server version 13 and later.

You can access a window that shows the activities being performed by FileCloud Drive to

see what is happening "behind the scenes".

• Currently the Activity log does not support filtering or search.

To view FileCloud Drive activity:

1. In the FileCloud Drive system tray menu, select View Activity.

FileCloud Drive

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This area has been changed in version 11.0.

FileCloud Drive sets a limit on the size of the files you can download to 30MB by

default.

This default limit is set for the following reasons:

• FileCloud Drive downloads a file from server before it can be read, modified, or updated

• Windows OS can pre-fetch files to improve user experience and can request files that are

not actively used

• This activity can sometimes cause heavy bandwidth usage

• To limit this, FileCloud Drive has maximum file size limit setting to prevent downloading

large files

You can change this value from the Drive system tray menu.

FileCloud Drive

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Proxy server for FileCloud Drive

FileCloud Drive can use proxy server to connect with FileCloud server.

The information should be supplied in the FileCloud Drive settings.

Click on the "Proxy Settings" link to open the dialog to input the proxy server information

FileCloud Drive

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FileCloud Drive

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Changing the Default Cache Path

Filecloud stores cached files in %APPDATA%/FileCloudDrive/data/ folder.

• These files are automatically cleaned on FileCloudDrive restart.

To change the default cache location:

1. Create a new cache location (for example: C:\fcd).

2. Using the system tray menu, stop FileCloudDrive.

3. In Windows Explorer, open the following location:

%PROGRAMFILES(x86)%/FileCloudDrive

4. Open the following file in notepad

config.xml

5. Change the following key

<cachelocation>DEFAULT</cachelocation>

to

<cachelocation>c:\fcd</cachelocation>

6. Save the config.xml file and close it.


FileCloud Drive

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The ability to automatically lock files on modification is available in FileCloud Drive version 11

and later.

The ability to handle MS Office files to detect the presence of locked files "(~$ files), and to

keep the lock on a file being edited until the special lock files are released are available in

FileCloud Drive version 14 and later.

You use the automatic lock feature to lock a file on the FileCloud server before allowing

any changes to the file.

• If the lock cannot be set, then changes to the file will be prevented and the server copy

will not be updated.

When can a lock be set?

FileCloud Server can set a lock if:

• the file contents are set with "read" permissions

If the lock is set then the lock will be released when the file is closed.

When does the status of a lock change?

The normal process for locking a file includes:

1. You open a file in the application that created it. For example, an editor such as

Microsoft WORD.

2. The editor application opens the file and reads the data.

3. The editor application sends a request to Filecloud Drive through the OS to open the file.

1. Filecloud does not know which application is requesting to open the file.

4. FileCloud Drive will attempt to lock the file at this point and download the file (if

necessary).

1. If a lock cannot be set, you will see an error.

2. If the lock can be set, the file will be displayed.

5. The editor application will read the contents of the file.

1. The file lock is still in effect at this point.

6. The application displays the data that was read closes the request (to open).

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7. FileCloud Drive receives the "close" request.

8. FileCloudDrive will release the lock at this point.

1. The file contents are still being displayed by the editor application.

9. When you want to save your changes in the editor application, the application will re-

open the file

1. The lock will be re-acquired

2. Data will be written

3. The file will be closed

4. The lock will be released

When will I know a file is locked?





• Sometimes you will see a notification of a file being locked or unlocked as search progress. This is

normal. Auto-lock and unlock can happen on file access.

To enable the automatic lock feature:

1. From the system tray, right-click the FileCloud icon.

2. Select Advanced, and then Lock Automatically on Edit.

FileCloud Drive

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FileCloud Drive can be used in Terminal server environment from v12 onwards.

This support resulted in the following changes

The FileCloud Drive application binaries will be installed in C:\Program Files (x86) folder. This

can be modified only by Administrator while users can only execute the application (but not

change config etc in that location)

The FileCloud Drive data will be stored in %APPDATA%/FileCloud Drive folder. This is

created for each of the user and only user specific data is stored. Therefore, every user in the

Terminal server environment can launch and mount their specific account.

There is a limitation due to the number of available mount points in the system. Every time a

volume is mounted by an user, that drive letter cannot be used by a different user. In some cases,

if two users start drive at the same time, they may attempt to mount FileCloud volume to the

same drive letter and it will fail for one of the user. In that case, the user that had the failure will

need to select a different drive letter and mount the FileCloud volume.

If FileCloud Drive cannot map drives and the Drive logs are filling up with the below error

“Tonido::TonidoCbfs::addMountPoint: Exception :Cannot create a file when that file already

exists."

To resolve this error,you will add this

parameter <useuniquemountlabel>1</useuniquemountlabel> in config.xml of the FileCloud

Drive.

The Config.xml file is located at %PROGRAMFILES(x86)%/FileCloudDrive

Once the changes are made restart the drive or reboot the server

FileCloud Drive

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Updated 11/26/2018


Advanced XML Drive Options

FileCloud Drive supports various config options that can be used to change its behavior.

Typically these changes are not required or recommended

The config file is stored at location "C:\program files (x86)\FileCloudDrive\config.xml"

Changing config options always requires a restart of FileCloudDrive.

KEY VALUE Description

ssllevel "TLSV1_2_CLIENT_US

E"

This key should be added to enable

FileCloudDrive to use TLS V2 (Must be

enabled in server)

<ssllevel>TLSV1_2_CLIENT_USE</ssllevel>

sslverify "VERIFY_STRICT" and

"VERIFY_NONE" Example: <sslverify>VERIFY_NONE</sslverify>

maxdownloadsizeinm

b Valid number or 0

This key will set the file size limits in MB (0 will

set it to not use any limit) . This can be changed

by user using system tray option

For example, to set the max file download size to

10 MB, add the following key

<maxdownloadsizeinmb>10</maxdownloadsizei

nmb>

mountpointoverride Valid drive letter or

"DEFAULT"

This key will cause drive to use the specified

drive letter to mount filecloud server. Note that if

the drive letter is not valid or available, the mount

will fail

For example, to set filecloud to be mounted on

"U:", set

<mountpointoverride>U:</mountpointoverri

de>

FileCloud Drive

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loglevel debug or

information

This key set the log level of the debug messages

generated by drive. The default value is

"information". This can be changed to "debug" to

generate verbose logs for debug purposes

To set the level to "debug"

<loglevel>debug</loglevel>

cachelocation valid path in system

or "DEFAULT"

The default cache path is

%APPDATA%/FileCloudDrive/ . This path can

be changed to a different location (Ensure the

path has correct permissions. The path should be

a local path with fast access.

For example , to change path to D:\drivecache,

change the key to

<cachelocation>D:\drivecache</cachelocat

ion>

multimount Valid number is 1

This will allow starting multiple fileclouddrive on

the same computer (and allow mounting different

cloud location simultaneously) NOTE: THIS

WILL NOT SAVE THE LOGIN

INFORMATION AND WILL REQUIRE

ENTERING THE INFORMATION EVERY

TIME ON DRIVE STARTUP

Default: (not allow multiple instances to run)


To allow multiple instances to run


FileCloud Drive

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autocheckforupdates 1 - Enabled

0 - Disabled

Automatic check for updates will be done if this

setting is set to 1. Set it to 0 and restart

Filelcouddrive to disable to automatic check.

To disable:


tes>

To enable:


tes>

allowthumbsdbuploa

d

1 - Enabled

0 - Disabled

Allow/Prevent thumbs db to be uploaded to the

FileCloud server.

To disable:


oad>

To enable:


oad>

drivedefaultstoragein

gb

By default it is set to

15. As per your

requirement you

can add any

number.

This will increase the storage space of the

FileCloud Drive user.

Note: The FileCloud user must have unlimited

storage quota. Only then drivedefaultstorageingb

value will be applied.

disableautologin

Ability to not

remember

password

This can now be controlled by using

"disableautologin" set to "1" in config or in mass

deployment config or in RMC command/Policy

Config XML.

FileCloud Drive

18.2

Updated 11/26/2018


FileCloudDrive Two-Factor Authentication

FileCloudDrive supports Two-Factor Authentication codes when your administrator

enables 2FA Policy in FileCloud server.

• The code will be asked only the very first time a new device is connected

• Subsequent connections to the FileCloud Server will not require the code for login

• This is because FileCloudDrive performs automatic re-logins as needed and entering

code will not be necessary

Two-Factor authentication codes will be required when the device record is removed by your

Administrator from the Device Management panel.

You can use the following dialog box displayed by Drive to type in your Two-Factor

Authentication code.

If you do not have a code, please contact your administrator.

FileCloud Drive

18.2

Updated 11/26/2018


Issues with Uploading a File to Drive

1.9.1.10 Why can't I upload files larger than the storage quota to a Network Folder?

• As per the windows architecture, to create a drive FileCloud needs to specify a size.

• When FileCloud mounts as a virtual drive, your storage quota is used as the size of the

drive.

• This mechanism restricts uploading files larger than the total size of the drive.

You must have an Administrator privileges to reset your storage quota.

If you do not, please contact your administrator to change it for you.

If you need to change the storage quota for a particular user, you can edit their current

policy settings or create a new policy.

Administrators can read more about Setting the Storage Quota for Users

To change the upload limit and size of the drive:

1. Open a browser and log in to the Admin Portal.

2. From the left navigation pane, click Settings.

3. On the Manage Settings screen, click New Policy.

4. In the New Policy dialog box, type in the user's account name or a name for the policy,

and then click Create.

5. On the Manage Settings screen, click the policy you just created, and then click the edit

button ( ).

6. On the Policy Settings screen, on the General tab, to set unlimited storage quota for the

user, set Total Quota (GB) to 0.

7. Click Save.

8. From the left navigation pane, click Users.

9. On the Users screen, click the user who you want to add to the new policy, and then

click the edit button ( ).

10. On the User Details screen, click Manage Policy.

11. On the User Policy screen, click Select.

12. On the Policy List page, select the policy you created for this user, and then click Select.

13. On the User Policy screen, click Close.

14. On the User Details screen, click Save.

15. To edit the config.xml file, on the computer running Drive, navigate to the following

directory:

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Updated 11/26/2018


C:\program files (x86)\FileCloudDrive

16. Open the following file for editing

config.xml

17. Set the following option to the new storage quota size:

drivedefaultstorageingb

18. Save and close the file.

19. Using the system tray menu, exit Drive.

20. Navigate to the following directory: 21. %APPDATA%/FileCloudDrive/data/

22. Delete the following file:

fcd.sq


24. Type in your credentials and login.

FileCloud Drive is now set to the value specified in "drivedefaultstorageingb".

filecloud server

Documents