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Professional Text Messaging for Businesses

http://www.mosio.com/ffm

Talk Less and Do More with Mobile Workforce Text Messaging

Copyright 2011, Mosio, Inc. All rights reserved.

Communicating with your workforce in the information age requires speed, flexibility and accuracy, making telephone conversations a costly and inefficient method of correspondence.


Telephone Calls in the Information Age


Telephone Calls in the Information Age


Inefficiencies are Wasted Opportunities


Inefficiencies are Wasted Opportunities

Remote workers waste more than 4 hours (32%) of 13.7 hours they spend a week managing email, checking voicemail and talking on the phone.

* Study in the Pharmaceutical Industry by research firm Best Practices LLC, 2007


Voicemail


Voicemail

Over 58% of phone calls go to voicemail.

* LinkedIn Survey, 2011


Voicemail


Voicemail

Steps in Voicemail Communications1. One person leaves a voicemail.2. The other has to listen, then…

3. Write/remember what was said.(Possibly listen again)

4. Call back to respond or clarify.5. Go to Step 1.


“Talk Time”


What about Email?


What about Email?

Stats About Email:Average time for the recipient to view an

e-mail message is 6.4 hours.

The average worker sends and receives more than 150 emails per day.

Email has a 22% average open rate.

90% of email is spam.


What about Email?


Ok, so now what?

Do nothing.

Invest in newtechnologies.


Mobile Technologies

Smartphones$100 - 400 +$35 - 150/monthper technician


Mobile Technologies

Mobile Apps500k iPhone250k Android


Mobile Technologies

Toughbooks /Tablets$500 - $2,400 +$35 - 150/monthper technician


Or…


Or…

You can use the mobile phones your technicians

already have.


Text Messaging is Everywhere

4.1 Billion text messages are sent every day in the U.S.

It is the largest communication channel on mobile devices.


Text Messaging is Simple and Costs Less

Studies show SMS text message exchanges cost pennies, delivering savings of over 93% when compared to outbound phone calls.

* Contact Centre Operational Review by call center research firm ContactBabel, 2007


People everywhere are texting.

Many technicians are already using text messaging.


What is FieldForce Mobile?

FieldForce Mobile is an internet-based service enabling you to send and receive text messages with your technicians.

They use their mobile phones.You use a computer.


What is FieldForce Mobile?

Exchange important information with many technicians at once.

Increase visibility and minimize mistakes.

Get started immediately using the equipment you already have.

Using FieldForce, technicians are able to spend time and energy completing more customer jobs.


FieldForce Maximizes Revenue Generation


What you need to get started

Needed:1. Mobile phones with text messaging capabilities (95% of phones).2. Computers with internet access.


What you need to get started

Needed:1. Mobile phones with text messaging capabilities (95% of phones).2. Computers with internet access.

Not Needed:1. New hardware, smart phones, PDAs or mobile devices.2. Downloadable software or mobile application development.3. IT Department involvement (unless you want).4. Extensive training to get up and running.


How It Works: Inbound Messages

Two Way “TextChat”Technicians text in questions, orders or status updates.

To: 66746

Message:Just finished up the Baseline job, heading to Willow. Should be done soon.

Typical messagetexted in by Field Rep.


How It Works: Outbound Messages

Real-Time Alerts and AnnouncementsReach your workforce quickly, wherever they are.

From: 66746

Message:Seasonal promo ends Friday. Please make note of price increases. Reply w/ questions or comments. Thanks!

Typical announcementreceived by Field Rep.



DEMO

Take out your phone.Text FFMDEMO to 66746.



Thank you!

Questions?

(You can text them in or raise your hand.)


Contact

Text: FFM to 66746Web: www.mosio.com/ffmEmail: [email protected]: 877.667.4699

Contact Mosio

http://www.mosio.com/

mailto:[email protected]

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