Fernando Fischer – Page 1

F e r n a n d o F i s c h e r

2 8 2 8 w L i n c o l n a v e — A n a h e i m , C A - 9 2 8 0 1H o m e : 7 1 4 - 6 4 4 - 1 7 6 8 — C e l l : 9 0 9 - 9 5 2 - 9 1 2 1

F e r n a n d o 8 9 1 0 3 @ y a h o o . c o m

ProfileSelf-motivated Technical Support and Customer Service Representative with 7+ years of Experience. Providing solutions to customers. Solid understanding of computer systems and Programs. Skill with diagnosis, repair and troubleshoots.Willing and able to learn new systemsand adapt with changing corporate environments

EducationAnaheim, CA

Relevant Courses:— MS Office— Electronic Presentations for Business Professionals— Keyboarding and Document Formatting— Communication Skills— Professional Office Procedures— Time ManagementProfessional Development:— MYSQL Advance Queries 2010— Html,xhtml,css,javascript,php— Electronic Technician— PC Technician— Networking

Key Skills

Office Skills:Office Management Records

Spreadsheets/Reports Event Management Calendaring

Front-Desk Reception Executive Support Travel CoordinationManagement Math Analissis Projects

DatabaseAdministration

Merchant Services Native Spanish Speaker

MS Word MS Outlook MS Publisher

Computer MS Excel MS Access QuickbooksSkills: MS PowerPoint MS Project Windows

XHTML HtmL CssAdvertising Online Marketing PHPDesk Support SEM JavascriptWindows Fireworks SEOPlatforms Photoshop Dreamweaver

MYSQL

Experience

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Jan 2011— May 2012All American FinancialLa Habra, CaSales and Customer Service RepresentativeProvided consulting of loan modifications government programs to homeowners who are Struggling on their mortgage payments. Assisting in guidelines and paper works. Designed Database systems for marketing and processing customers records and web site business. Trained 25 employees to use new operating system.

March 2010-Oct 2010Nopal Imperial IncOrange, CASales and Customer Service RepresentativeHandle inbounds phone sales from TV and radio promotions; more than 100 incoming phone calls. Keep records of customer accounts merchandise, inquiries, comments, complains, exchanges, refunds or adjusting bills etc

February 2003— Dec 2009Chacon Educational Products , IncAnaheim CATechnician Computer SupervisorSupervise the technician department. Diagnose and repair hardware problems, built computers Troubleshoot technical problems and install software applications. Provide technical support in a timely manner and friendly customer service answering incoming client calls regards concerns And inquiries.

January 2013— Today Lucrazon Enterprise, LLC.Irvine CATechnician Support SupervisorI supervise my team to make sure that they offer great customer service and technical support to our clients.I help clients with their e-commerce and/or service sites by teaching them how to properly use our platform and also customize their template that will best meet their needs and expectations. I work side by side with Development Team to make sure that all other issues are being taken care of in a timely manner. I take escalated calls to better assist clients with all their issues and concerns.Iprovide Personalised training to customers theaching them all what is needed to succeed online . Using various Platforms like Skype or Anymeeting

References : Upon Request

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