The Jewels’ JourneyFeedback + Services

Justine, Katie, Jude and Angela

OUR INDIVIDUAL JOB’S

Justine:The Feedback section of the charter introduction and conclusion, also had to decide on two questions to put on our created feedback form.

Katie:Katie completed the Services, standards, communication and the response time parts of the customer charter. Also the greeting policy.

Angela: Angela completed the other parts of the feedback form. She created contacts that people could ring/write to go after the introduction (in the feedback section. Alike Justine, she created two more questions for the feedback form we created.

Jude: Jude also completed services, she completed sections (within services) such as target groups, distribution and information and lastly the organisation itself.

Justine- communication (wiki and emails)

Wiki spaces was the Jewels main source of information exchange and communicating whilst in different locations. Being the office assistant I

tried my best to organise and sort out wiki spaces so it ran efficiently and effectively. There were separate sections made for each piece of documentation and a different section for everyone to post there

documentation under. This made wiki spaces an extremely efficient site to work with, especially when discussing communication. Although, other than wiki spaces, we used emails and emailed separate documents and

wrote personal messages to a person we needed to talk to/ have a discussion with. This also helped very much as documents could be sent straight to the person of need without having to upload each separate

document on wiki spaces. We emailed through notice’s of meetings etc, but In the end, they were all updated on wiki spaces as proof of

documentation.

Justine- communication- (meetings)

Having meetings was an excellent means of communication. We always achieved something and got something sorted. We discussed a lot from deadlines to our roles. These meetings helped us understand what was expected and what was to go in the charter. The meetings we held were either formal or informal and all helped in one way or another so they

were extremely beneficial. We all took in turns taking minutes and writing up agendas which in turn helped us with Writing Complex Documents.

Katie- communication ( group)

Katie- Support

Jude- Research

Jude- experience

Angela- conclusion (how well we worked together)