ByBySirajudeenSirajudeen

IzazIzazShristyShristy

Shashi kantShashi kant

Federick Smith – Started Federal Express Corp Federick Smith – Started Federal Express Corp between 1969-1971 with 90$ Billbetween 1969-1971 with 90$ Bill

Home Delivery and Pick-up ServicesHome Delivery and Pick-up Services

American, United or Delta AirlinesAmerican, United or Delta Airlines

License – CAB(Civil Aeronautics Board) Air taxiLicense – CAB(Civil Aeronautics Board) Air taxi

Overnight and second day delivery in 22 cities in USOvernight and second day delivery in 22 cities in US

15,000 pounds capacity Aircraft(US Govt)15,000 pounds capacity Aircraft(US Govt)

Growth of FedExGrowth of FedEx

Different methods followed by Frederick to Different methods followed by Frederick to develop FedEx (Mergers and Aquasition)develop FedEx (Mergers and Aquasition)

Effective use of IT in FexExEffective use of IT in FexEx

Best services to its customers Best services to its customers (WWW.fedex.com)(WWW.fedex.com)

CUSTOMERS

DROP BOX

HUB

FRANCHISE

BRANCH OFFICE

HUB

BRANCH OFFICE

DESPATCHTracking www.fedex.co

m

Zap mail – 1984 (loss of $350Mill)Zap mail – 1984 (loss of $350Mill)

Continuous Losses Continuous Losses

Five New acquisitions were not integrated (RPS, Five New acquisitions were not integrated (RPS, Viking Freight, Roberts Express, Caliber logistics & Viking Freight, Roberts Express, Caliber logistics & Technology)Technology)

Fixing up of drop box at right placeFixing up of drop box at right place

Biggest competitor was UPS(united parcel service)Biggest competitor was UPS(united parcel service)

Bigger Planes to achieve Economies of ScaleBigger Planes to achieve Economies of Scale

Increasing the geographical areas through Increasing the geographical areas through acquisitions(Geo logistics air services, acquisitions(Geo logistics air services, SAMIMA, Japan’s tiger international etc)SAMIMA, Japan’s tiger international etc)

Integration of Sales, Marketing, Customer Integration of Sales, Marketing, Customer service and ITservice and IT

Airbus industries A380-800F Air FreighterAirbus industries A380-800F Air Freighter

COSMOS(Customer oriented services and COSMOS(Customer oriented services and Management Operating system)Management Operating system)DADS(Digitally assisted dispatch system)DADS(Digitally assisted dispatch system)Powership PlusPowership PlusEDIEDIIntranetIntranetInternet Internet GIVS(Global inventory visibility system)GIVS(Global inventory visibility system)

Tracking services to clientsTracking services to clients

www.fedex.com – 1994 – 1994

100000 computers with FedEx softwares100000 computers with FedEx softwares

Helpful in ordering and tracking of packagesHelpful in ordering and tracking of packages

Handheld scanners to its drivers Handheld scanners to its drivers

Many IT solutions to help customers in warehousing, Many IT solutions to help customers in warehousing, inventory management, billing & invoicing etc.inventory management, billing & invoicing etc.