feb. 2015 id flow background solution q&a. 2 background fsa dispensation expires on may 6 th =...
TRANSCRIPT
Feb. 2015
ID flow
Background
Solution
Q&A
2
Background
FSA dispensation expires on May 6th = we need to identify our MP customer base.
ID levels and limits going forward until May 6th:* Unidentified(reg. in app) = 50.000 DKK yearly* Unidentified (reg. in app) = 110.000 DKK total (no new users in this
group!)* CPR identification = 80.000 DKK yearly* NemID identification = 150.000 DKK yearly* Full ID / 1st class = 300.000 DKK yearly
Daily limit from February 19th = 2.000 DKK daily
Potentially 1.450.000 must ID before May 6th.
Just-in-time principle applied to implementation strategy
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Solutions to support ID flow
New app February 19th Including ID flow for CPR and NemID- closing old app and stop for support of
iPhone3GS feb 23th
Support tool update ASAP Monitor error codes and data from CPR flow
- replaced by manual process until ready
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ID flow - Possible touch points with ID flow:
UN-PROMPTED/VOLUNTARY: Users choose to identify without prompt by entering the ID flow from ‘Beløbsgrænser’
Users implemented in batches:PROMPTED: Users who are exposed to overlay in app – first logon warningFORCED: Users who are exposed to overlay in app – second logon forced
•CPR flow works across all devices and platforms. •NemID works on most phones – currently only problems identified with WP < 256MB available RAM and some very old Android devices
Successfull registrations (CPR + NemID)
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WARNED/FORCED user: Successful CPR registration
First warning
Second warning(forced)
Only if expat;DK phone no.DK account, DK card,Foreign address
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Android & Windows Phone
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UN-PROMPTED: Successful CPR registration
Actions to promote un-prompted registration:
Banners in eBank, db.dk, Danske Guide
Social Media
Press
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UN-PROMPTED: Successful NemID registration
Actions to promote un-prompted registration:
Banners in eBank, db.dk, Danske Guide
Social Media
Press
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FORCED: Successful NemID registration (we will not force the NemID impl. – but we have the possibility to do so)
If customer is not PID checked
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Limit reachedOverlays when they reach their limit
CPR flow
New limit: DKK 80.000
NemID flow
New limit: DKK 150.000
Full ID flow
New limit: DKK 300.000
Errors in registrations flow (CPR and NemID)
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Error in CPR registration – escalate to NemID
Possible errors: Support solution to error
3 incorrect matches between name and cpr
Escalate
Cpr number already in use Escalate
Invalid return code from CPR e.g. deceased
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Escalation principles and errors
Error Escalation Self service?
3 errors in name or CPR?
Escalate to next level (NemID) Yes
CPR already registered? Escalate to current ID level +1 (NemID or full ID)
Yes
Younger than 13? Contact the bank No
Beskyttet navn/adresse?
Contact the bank NoValid CPR codes Escalation 01 = Aktiv, bopæl i dansk folkeregister03 = Aktiv, speciel vejkode (9900 -9999) i dansk folkeregister05 = Aktiv, bopæl i grønlandsk folkeregister07 = Aktiv, speciel vejkode (9900 -9999) i grønlandsk folkeregister20 = Inaktiv, uden bopæl i dansk/grønlandsk folkeregister men tildelt personnummer af skattehensyn (kommunekoderne 0010, 0011, 0012 og 0019)30 = Inaktiv, annulleret personnummer50 = Inaktiv, slettet personnummer ved dobbeltnummer60 = Inaktiv, ændret personnummer ved ændring af fødselsdato og køn70 = Inaktiv, forsvundet80 = Inaktiv, udrejst90 = Inaktiv, død
Green: OK
Red: Contact the bank
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Error in CPR registration – escalate to 1st class ID; call Support Direkte
Possible errors: Support solution to error
Incorrect CPR number
CPR and name does not match
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Error in NemID registration – call Support Direkte
Error In app actions Supporting actions Support solution to error
CPR and name does not match
Escalate
CPR number registered on other MP account
Write help text on error screen 1 + 2
Only one account. Escalate
User is under 13 Write help text on error screen 1 +2
Send text message when we have solution.
Danish user who does not have a Danish address
Key in foreign address – no validation
The user has a unlisted home address
Write help text on error screen
Full ID done by operations
User with ‘skattepersonnummer’
Not possible to use MP at this point.
The user is disempowered
Not possible to use MP at this point.
3 incorrect entries Escalate
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Error in NemID registration
Possible errors: Support solution to error
Phone doesn’t support NemID
Full ID – website will be available later
Technical error
NemID error – no TMON support
CENE will provide sheet on error codes and solutions
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Load time – NemID [SYST!]
Website – not ready yet
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NemID - web mobile browser
Q&A
27
Question Answer
For at bruge MobilePay fremover skal brugeren have
- Danske CPR.NR- Danske nummer- Danske kort- Være over 13 år
Hvem kan ikke bruge MobilePay? - Brugere der allerede har registreret sig med CPR én gang- Unge under 13 - Personer uden CPR.nr - Personer der er umyndiggjort- Personer med udenlandsk adresse (der arbejdes på løsning)- Organisation/erhverv (skal bruge MP Business)
TBD TBD
TBD TBD