fb i 16 making tea bags using muslin cloth

7/29/2019 FB I 16 Making Tea Bags Using Muslin Cloth

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDE, SKILLSand KNOWLEDGE

STANDARD LESSON PLAN

F&B SERVICE OPERATIONS

FB I 16

MAKE TEA BAGS USING MUSLIN CLOTH

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to theLesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that maydiffer from the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will

then be sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDT s are requested to send brand specific amendments toOCLD for publication throughout the brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JUNE 2006


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PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Make tea bags using muslin cloth.

TRAINING AIM Know the procedure of making tea bags using a muslin cloth

TRAINING OBJECTIVES Learn the step involved in making tea bags using muslin cloth.

PRE-REQUISITES The trainee must be aware of various types of teas served in the Oberoi hotels.

SPECIAL NOTES Trainee is righthanded

ENVIRONMENT FACTORS Trainer and trainee to stand facing each other.

EQUIPMENT MATERIALS AUDIO VISUAL AIDS

1 Pair of scissors1 Plastic container for storage1 Bowl1 Table spoon1 Roll white thread1 metre muslin cloth

Oberoi blend tea HO : Tea


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LESSON PLAN MAKE TEA BAGS USING MUSLIN CLOTH A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall of the attitudes, skills and knowledge requiredfor any task that is an importantpre-requisite for this particular task.

Attention By asking questions:

Do you know the various types of tea served in Oberoi hotel?What does the Oberoi blend comprise of?

Objective By the end of todays session you will be able to prepare tea bags usingmuslin cloth according to the Oberoi standards.

Need Learning this process in a systematic and standard way will ensure that

you do not forget anything. The entire team will be able to rely on you.


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TASK ANALYSIS

WORKSHEET

NAME OF THE TASK MAKE TEA BAGS USING MUSLIN

CLOTHWHAT IS THE

STEP?HOW IS THE STEP

DONE?B

BREAKDOWN

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1. Select muslinsheet

By spreading themuslin cloth on

the table

TRAINERDEMONSTRATES

What do we checkfor?

Ensure no stains See that there areno tears or stains

on the sheet

2. Select scissors By checking theedges of thescissors aresharp

Ensure scissorsneat and clean

See scissors ingood condition

3. Cut muslin cloth By cutting clothinto pieces of 4inches by 4inches

Why is the clothcut into thespecified size?

TRAINEEPRACTICESSTEPS 1-3

Hotel Standard See that the clothis cut intosquares ofspecifieddimensions

WHAT IS THE

STEP?

HOW IS THE STEP

DONE?

B BREAKDOWN

WHY IS THE STEP

DONE THATWAY?

WHEN DO YOU

KNOW THE STEPIS CORRECT?


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4. Place tea leaves

on the cloth

By placing 1

tablespoon ofOberoi blend teaonto the cloth

TRAINERDEMONSTRATES

How do you decide

the quantity? As per standard See tea leaves

are placed in thecentre of thecloth

5. Tie a knot By lifting the fourends of the clothwith the tea

leaves and tieknot with a whitethread

Why tie with athread?

Secure teatightly in themuslin cloth

See loose endsof the tea bagstied firmly

6. Place tea bag incontainer.

Place the teabags in a plasticcontainer

Why do we store inthe container?

TRAINEE

PRACTICESSTEPS 4-6

Ensurefreshness

Hotel standard

See that the lidis placed tightlyon thecontainers


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LESSON PLAN MAKE TEA BAGS USING MUSLIN CLOTH C - CHECK

ANY QUESTIONS? Ask if trainee has any questions

VERBAL CHECK Have the trainee recite the steps verbally

INVESTIGATEQuestions on any detail not mentioned during the Verbal Check (eg):

What is the size of the muslin cloth you cut?

How much tea do you put in each tea bag?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practised. Coach if necessary.

PRAISE Recognise and appreciate his or her success.

LINK FORWARDAsk questions to direct trainees attention to either:

The task to be covered in the next session AND/OR

A task later in the checklist for which todays task is apre-requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.

fb i 16 making tea bags using muslin cloth

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