fb i 15 clean a cimbali machine

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    OBEROI HOTELS AND RESORTS

    T-ASK

    TRAINING in ATTITUDE, SKILLSand KNOWLEDGE

    STANDARD LESSON PLAN

    F&B SERVICE OPERATIONS

    FB I 15

    CLEAN A CIMBALI MACHINE

    IMPORTANT

    Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to theLesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may

    differ from the overall standard.

    Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will

    then be sent to each hotel so that it can update its library of lesson plans.

    In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDT s are requested to send brand specific amendments to

    OCLD for publication throughout the brand.

    Your co-operation is requested to ensure true standardisation of quality training across the company.

    VERSION: 1 JUNE 2006

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    PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

    TASK TITLEClean a Cimbali Machine

    TRAINING AIM Know the procedures of how to clean a Cimbali Machine

    TRAINING OBJECTIVES Understand the procedure to clean & Cimbali machine Ensuring hygiene and safety standards

    PRE-REQUISITES Trainee should be familiar with the Cimbali machine & its parts

    SPECIAL NOTES Trainee is right handed

    ENVIRONMENT FACTORS Trainer and trainee should stand together in front of the Cimbali machine

    EQUIPMENT MATERIALS AUDIO VISUAL AIDSCimbali Machine1Toothbrush for cleaning1 Scotch Brite2 Dusters

    3 Cimbali tablet cleaner50 gms Detergent (if required)

    None

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    LESSON PLAN CLEAN A CIMBALI MACHINE A - ATTENTION

    Ice breaker Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.

    Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

    Test the trainees recall of the attitudes, skills and knowledge requiredfor any task that is an importantpre-requisite for this particular task.

    Attention By asking questions:

    Look at this photograph (trainer shows photograph of dirty Cimbalimachine). Then compares it with a photograph of a clean Cimbalimachine. Asks the trainee to tell difference

    Objective By the end of todays session you will be able to clean a CimbaliMachine.

    Need Hygiene is of utmost importance to us as we are dealing with food and

    beverage. The knowledge of above task is extremely essential foreveryone in the team to maintain high standards.

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    TASK ANALYSISWORKSHEET

    NAME OF THE TASK CLEAN A CIMBALI MACHINE

    WHAT IS THESTEP?

    HOW IS THE STEPDONE?

    B BREAKDOWN

    WHY IS THE STEPDONE THAT WAY?

    WHEN DO YOUKNOW THE STEP

    IS CORRECT?

    1. Clean milkcontainer

    By removing themilk bucket anddraining the milk

    By cleaning usingscotch brite

    By placing it back

    TRAINERDEMONSTRATES

    What precautionsdo you take?

    Hygienestandards

    See clean milkcontainer

    See container putback

    2. Clean Milk Tube By filling up themilk containerwith hot water

    By putting oneend of the tube inthe milk containerand the other endin the drain

    By pressing milkbutton

    Why do you usethis suctionmethod?

    TRAINEEPRACTICES

    STEPS 1-2 (STAGE1)

    HygieneStandards

    See tube incontainer

    See buttonpressed

    See dirty water drainout of the tube

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    WHAT IS THESTEP?

    HOW IS THE STEPDONE?

    B BREAKDOWN

    WHY IS THE STEPDONE THAT WAY?

    WHEN DO YOUKNOW THE STEP

    IS CORRECT?

    3. Clean milk nozzle By unscrewing thenozzle & cleaningwith a toothbrush

    By fixing it back

    TRAINER

    DEMONSTRATES

    Why should thenozzle be cleaned?

    TRAINEEPRACTICES STEP 3

    (STAGE 2)

    No blockages

    Hygienestandards

    o See nozzle

    is clean

    4. Insert Cleaningtablet

    By opening theaperture on top ofthe machine

    By inserting thecleaning tablet

    What is thecleaning tablet?

    Automatic selfcleaning of themachine

    o See

    machinefinishcleaningcycle

    o See

    nozzle isclean

    5. Clean Drain By removing thegrill

    By using scotchbrite for cleaningthe drain surface

    By cleaning thegrill with scotchbrite under

    running water

    Why is the draincleaned?

    Hygienestandards

    See grill surfaceclean

    See drain is clean

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    WHAT IS THESTEP?

    HOW IS THE STEPDONE?

    B BREAKDOWN

    WHY IS THE STEPDONE THAT WAY?

    WHEN DO YOUKNOW THE STEP

    IS CORRECT?6. Clean outer

    surface By using a damp

    cloth & detergent ifnecessary

    Why must we cleanthe outer surface?

    TRAINEEPRACTICES STEPS

    4-6 (STAGE 3)

    Hygiene

    Neat appearance

    See outer surfaceclean

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    LESSON PLAN CLEAN A CIMBALI MACHINE C - CHECK

    ANY QUESTIONS? Ask if trainee has any questions

    VERBAL CHECK Have the trainee recite the steps verbally

    INVESTIGATEQuestions on any detail not mentioned during the Verbal Check (eg):

    What do you clean first when cleaning the machine?How is the suction method used for cleaning the milk tube?

    PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practised. Coach if necessary.

    PRAISE Recognise and appreciate his or her success.

    LINK FORWARDAsk questions to direct trainees attention to either:

    The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a

    pre-requisite

    Reconfirm the venue, day and time of the next session.

    Encourage and ensure practice on-the-job to develop skills.