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TRANSCRIPT
Jack Hughes
Neston
16/01/15
Jake Barnell
Mr
West Cheshire College
Ellesmere Port
To Jake, there are a number of units that I will be undertaking this semester.
Unit 303- This unit is about communication and the ways to make sure you can communicate properly with people and how to solve a problem that causes you not to be able to communicate.
Unit 311-this is about troubleshooting this unit, and within the unit you learn how to diagnose problems and fix them (find the solution) , as well as making manuals for people that needs an explanation/ step by step guide of how to diagnose faults.
Unit 317- Now this unit is different to unit 303 as it involves installing operating systems and things like how to partition a hard drive, as well as having to gather information about certain components and stating their uses.
They are the 3 units I will be taking this semester.
Sincerely Jack Hughes.
From:[email protected]
Subject: More information about unit 303
To Jake
Hello there, would you be able to please send me more information on unit 303 as I need to know what the next task that is to be completed is, or you could just send me an assignment sheet with a few details of which ones is should be doing.
Sincerely Jack Hughes
FAXTO: Jake Barnell FROM: JACK
HUGHES
FAX: 01513530246 FAX: 01513368227
PHONE: 01513361668 PHONE: 01513531886
SUBJECT: Information about my 3 units I am studying.
DATE: January 16, 2015
COMMENTS:
There are 2 pages in this document including the cover page.
To Jake I am writing to you as I am after information about the 3 units that I am undertaking as I need to know a bit more before I start the tasks, if you could , please reply to this as quick as you can as the assignments are due in in the next few weeks.
West Cheshire college
MemoTO:
Level 3 city and guilds class
FROM:
Jack Hughes
CC:Billy Edwards, Liam Lewis, Sean Lindsay
DATE:
January 16, 2015
RE:Reminder of what we done in the last lesson.
I am writing this memo so that I can remind you of what we done in the last lesson we had.
In the last lesson we learnt how to communicate in many different ways and how to reduce communication barriers, like when speaking to an audience, try closing windows and doors so there is no outside noise and always speak as loud and clear as you can so that everyone can hear and listen to what you’re saying clearly, as well other things you can do to make sure the audience stays interested you can make yourself sound happy and enthusiastic about what you’re talking about and you can ask questions to make sure people are listening.
Jack Hughes
Neston
16/01/15
Billy Edwards
Mr
West Cheshire College
Ellesmere Port
To billy, for unit 311 we have to make a fault diagnosis manual so that people that are experiencing problems with their computers can use them and try and solve the problems themselves, you have to use simple words so that the audience that it is aimed at, can understand it and take the instructions into action and solve their problems themselves.
You must include:
1. A Title page.2. Terms of reference page.3. A table of contents.4. An introduction.
5. The main document (manual)6. Conclusion (summary)7. Glossary.
In the main document there should be parts including:8. Fault Validation.9. Information gathering.10. Info analysis.11. Solution.12. Evaluation of the computer.
From:[email protected]
Subject: You need help with task 1?
With task one you have to make a PowerPoint presentation about communication techniques and barriers etc., you should have about 10 slides you need to include information about what you can do to reduce communication barriers, what communication barriers there are as well as good communication techniques including speaking loud and clear as well as sounding enthusiastic about what you’re talking about so that the listener stays interested.
West Cheshire college
MemoTO:
Level 3 city and guilds class
FROM:
Jack Hughes
CC:Billy Edwards, Liam Lewis, Sean Lindsay
DATE:
January 16, 2015
RE:Make sure you complete task 2 before tonight!
I am writing this memo to inform you all that task 2 needs to be finished today as it is going to need to be handed in tonight (turned in) (turn it in) it is called “writing notes” you have to show that you can communicate with different communication styles , and that you know how to format them for example you have to write a memo , a letter , a fax and even an email and you have to write about something different in every one , for example there is one where you have to write an email to your peers telling them about task 1.
I went to spell check the document but it said I was good to go.
Letter –informing peers
4 Sidney Road
Neston
9th June 2015
Mr. Billy Edwards
Cheshire
Neston, Cheshire CH64 9TH
Dear Mr. Edwards
Inside of this letter I am going to enlighten you on the units that we are captivating and what they include, within this semester of the level 3 City and guilds ICT course.
Well to start off, my timetable starts on Tuesday and finishes on Friday; I will formally tell you what units we will be undertaking each day and explain them one by one.
To start with on Tuesday we start with Written and interpersonal communications. This unit includes how to advance when it comes to written and verbal communication as well as to formal and informal level making us talk in a more professional style. Teaching us on the subject of maintaining good and positive body language when talking in front of an separate person or a group/multi person audience, also we learn about attentive listening on how it works and how we can always attentively listen to an individual by captivating notes or getting involved by asking questions and trying it yourself by getting involved in practical’s that are good practice and as well how to prevent communication barriers as much as thinkable/possible.
Wednesday involves Functional skills level 2 in English these lessons teach us things like good proper spelling of words, a good use of punctuation and grammar.
On a Thursday we partake in Unit 311 which is “technical fault diagnosis” this includes problems and the solutions surrounding the hardware and software of a computer which is really important to learn! We also learn how to diagnose problems and how to find the solution to them efficiently.
On Friday we partake in an unit 302 “health and safety” in which we learn about all the rules and regulations in the IT workplace and the workplace inside of college and how to combat all the problems that may arise when doing so therefore we learn how to prevent problems and how to reduce the chance of hazards and risks etc.
Email- offering assistance to a peer. Date 9/06/15
CC:
Subject: assistance is available
Hello, Billy.
I heard that you are having a few problems with the design of your website inside unit 377 Website productions I am available to give you any help you need with this specific task.
Yours sincerely, Jack Hughes.
Memo- reminders of specific lesson task.
To: Students of level 3 City and guilds ICT
From: Jack Hughes
CC:[email protected], [email protected]
Date: 9/06/2015
I am reminding you of the steps that are needed to be taken to complete a specific task within unit 377 Website productions which is publishing your website.
You need to first make sure that your website is completely finished and up to scratch as well as making sure it is fit for purpose then you have screenshot your website to prove that it is done then after that is done you have to upload your website on to the live server.
Yours faithfully, Jack Hughes
Memo: Rectifying the mistakes you made
From: Jack Hughes
Date: 10/6/2015
I am writing to you to inform you on how to rectify all of the mistakes you made when partaking in the practical demonstration.
Firstly, when using tools to solve a problem inside a computer make sure that it is disconnected from the power source as there will be power running through the whole machine and most of the tools are metal so you could get seriously injured.
Also when making changes to the inside of a computer you have to make sure you are wearing an anti-static wristband as it stops the electric current from going through your body and it goes back to the earth also make sure that next time you are wearing it properly as if it is not worn correctly it will not work properly.
While on the topic of personal protective equipment you were also not wearing any as you should be wearing a lab coat as well as safety glasses if necessary, so make sure you have all the PPE that is needed for the job.
You also have to make sure that you are using the right tools as you should not ever use a knife for a replacement screwdriver, so make sure you have planned out what you need for the job you are going to be doing.
As well in future be careful with the equipment as you were being pretty careless with it by just chucking it onto the table as these components could get easily damaged!, so when removing a component just take your time and place it down safely.
When you were removing screws you put one inside of the computer itself and this can be dangerous as it can contain electricity as well as damaging the components inside and the
case could not have been on properly.
I had to change the way I phrased yours faithfully as the comma was in the wrong place.
I had to make a change to the word as it needed an apastrophe.
Memo 1-Reminding you of the lesson details
To: city & Guilds L3 IT students
From: Billy Edwards
CC: Jack Hughes
Date: 13/06/15
Subject: reminders
We was provided with the tasks of producing two letters, one about all of units within the course which is 303,311 and 317, you need to explain the tasks which are involved within each of these individual units. The second letter must be regarding the assignments and explaining their importance and their role within helping students with assignments.
The memo I received from billy had quite a few mistakes, including spelling and grammar mistakes.
I then used the spelling and grammar checker to correct the mistakes, all names had capital letters as well as words after the full stops and all grammar was corrected.
(Example)-witch to which, roll to role.
billy to Billy.
Letter-Assignment sheets
7 Maes Pinwydd
St David’s park, Hawarden
13th January 2015
Mr. Jack Hughes
Flintshire
Wales, Deeside ch5 3xq
Dear Mr. Hughes
Today I am here writing to you about the assignments and worksheets within are ICT course. This topic is important and needs to be spoken about. Assignment sheets are very important within helping students complete their coursework and keep them on track throughout the tasks in hand.
One of the examples is web design, this subject needs a good detailed explanation and there are a lot of small tasks within web design which need their own section this is why assignment sheets are good and necessary and they also need to be done in detail they are also there to alert students when hand in dates are and when the work is set they also need to include what level of quality is expected within the work.
There were quite a lot of mistakes that could have been avoided in this letter.
David’s as it is a name of a place as well as Hawarden they both need to have capital letters at the beginning.
A few words were spelt wrong so they had to be corrected, like desing to design and aler to alert.
The spelling and grammar check was then complete.
Fax information request
[Company name]West Cheshire College01244 | 01244 | https://my.west-cheshire.ac.uk/SitePages/default.aspx
FaxTO: Jack Hughes FROM: Billy Edwards (12)
FAX: 75500 PAGES: 2 Including Cover Page.
PHONE: 01244 535752 DATE: [Pick the date]
RE: Information Request CC: [Names]
Fax to: recipient
I am requesting for you to provide me with more information in interpersonal communication IT troubleshooting and systems administration.
There were not many mistakes on this fax but they still need correcting so that it is of a high standard.
College was spelt wrong and the spell checker picked up on it so I corrected it.
Requesting was also spelt wrong and had to be changed.
Spelling and grammar check was then complete.