far keynote speech
Post on 21-Oct-2014
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DESCRIPTION
Luncheon keynote from John Spence to Financial and Administrative RoundtableTRANSCRIPT
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Making the very complex…
Awesomely Simple
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For those who are prepared…For those who are prepared…
…chaos brings opportunity
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• The willingness… even enthusiasm… to change
EVERYTHING combined with the wisdom to understand what
must NEVER be changed.
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The Key To Success in the New Normal…
•Nimbleocity•Nim-bo-licous
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The Pattern of Business Success
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(T + C + ECF) x DE = Success
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Talent
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The level of highly satisfied and engaged EMPLOYEES in your business.
The number one factor in increasing the level of highly satisfied and engaged CUSTOMERS in your business is…
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The key elements of a winning culture: Employees
FunFamilyFriendsFair
FreedomPridePraiseMeaning
Accomplishment
1 -10
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1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
1- 10
Orange Revolution and All In – Gostick and Elton
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Competence
RespectDis-trust
Affection TRUST
HIGH
LOW
LOW HIGH
Concern
The 4 Cs of TRUST
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1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
1- 10
Orange Revolution and All In – Gostick and Elton
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Extreme Customer Focus
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Extreme Customer Focus
VOC
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Moments Of Truth
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10 – 15%
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Ambiguity Breeds Mediocrity
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(T + C + ECF) x DE = Success
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THANK YOU
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
PLEASE connect with me on LinkedInAlso, you might find value in the ideas I share in my blog. You can sign up for it at:
www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.SlideShare.net/johnspencewww.slideshare.net/johnspence