I

Family Service Agency of San Francisco

Join us and make a difference in your community.

FALL 2010 ISSUE

P3 P6

At FSA, You Can Change Lives, Too

FSA Report Card Teaching At-

Risk Children

In 2007, a group of community

members came together to sponsor the

launch of ground-breaking therapeutic

services that are so eff ective, we may soon

see the day when psychosis can be remitted

and schizophrenia prevented. Th eir donated

funds made it possible for Family Service

Agency to form a partnership with UCSF

and bring to the community a new approach

with results in clinical trial that were

astonishingly positive. Th e PREP program

was born.

P11 Make a

Diff erence:

Volunteer

Family AlbumCOMMUNITY NEWSLETTER

Changing lives since 1889.

FSA’s early psychosis program [PREP] is one of the most exciting and innovative mental health programs I have seen in years. It shows great promise for preventing the onset of schizophrenia in teens and young adults. This program exemplifi es the transformational changes around mental health interventions that the Mental Health Services Act was designed to promote. ”

Continued on page 8

Bob Cabaj, MDDirector, San Francisco Community Behavioral

Health Services, Department of Public Health

“

IIn 1998, the US Institute of Medicine issued a study that showed that it takes

19 years to bring an eff ective treatment into general practice. For poor people, it

probably takes another 19 years to bring this innovation to the services that are

available to them. Th irty-eight years, half a life-time. Th is explains much about

why poor people in America live shorter, sicker lives than do average Americans.

Five years ago, FSA committed itself to leap over this 38 year lag-time and

bring the best evidence-based treatments directly from proven research to our

clients. Our commitment was that we would learn how to provide the best services

available anywhere to anyone. To accomplish these program transformations, we

created the Felton Institute, which brings together the best researchers and trainers

from all over the US to work with us to translate research-validated treatments into

models that can be provided to very poor people with multiple problems. All of our

staff are now participating in a three-year Felton training program in which they

not only learn these treatments but are required to demonstrate them in practice working under expert clinical supervisors.

To support this transformation, we have also developed a quality assurance system through which program managers meet

monthly to compare program data. At these meetings managers are pressed to demonstrate both that they are implementing new

program models as they were designed and that they are achieving outcomes as anticipated. As a result of this intense redesign and

quality assurance processes, FSA now off ers the best services available anywhere in the City or region.

With our success have come requests that we provide training and technical assistance to many other agencies, both within

and outside of San Francisco, and that we expand services into other counties as well.

We are also changing how we communicate with our donors. We will use email newsletters to keep you better informed

without increasing our costs. Our board will be calling many of our supporters to get their input and to off er opportunities to attend

donor information sessions, tours and breakfasts where we will present our programs in greater depth. We want to engage our

supporters more authentically and off er them opportunities to become more involved.

In short, despite a terrible fi scal climate, FSA continues to grow and to improve. If you would like to be invited to become

more involved or to attend a donor breakfast, program tour or information session, please contact Greg McCombs, Deputy Director

of Development, at 415 474-7310 X 465.

Page 2

A WORD FROM OUR CEO

Senior ManagementRobert W. Bennett, Chief Executive OfficerAlbert C. Gilbert, III, Chief Financial OfficerVickie Castro, Director of Human ResourcesPaul Gibson, Development DirectorMelissa Moore, PhD, Felton Institute

Officers of the Board of DirectorsElizabeth Larose, President, Executive Director, Headlands Inst.Eric Severson, Vice President, Vice President HR, Gap Inc.Scott Kuehne, Secretary, Suarez-Kuehne Architecture

DirectorsPaul Adams, Gap, Inc.Dale Butler, Labor & Public Relations ConsultantPam Carey, IT ExecutiveNina Cartee, CFO SL CorporationAmalia Egri Freedman, Private Consultant Jason Jeung, Financial Advisor, Merrill LynchTerry Limpert, Sr. Partner (ret.), Mercer Delta ConsultingElisabeth Madden, Lynch, Gilardi & GrummerSam Manning, CFO, Girl Scouts of America, Central CoastJoAnn A. McNutt, PhD., Nygren Consulting, LLCRowena Nery, APS Healthcare - California EQROAmy Solliday, The Gap, Inc.Kaveh Vessali, Vice President, Solutions Marketing, Salesforce.com

FSA’s Senior Management and Board of Directors

Robert W. Bennett, CEO

AAs described on page 2, over the past fi ve years, our leadership determined

that FSA was going to be the premier non-profi t agency in the City. To achieve

this, bold moves were needed to fi rst restore FSA’s administrative and fi scal

operations and then to strengthen services. Th e sale of properties restored

fi scal balance and gave FSA an opportunity to rebuild. Every aspect of FSA

operations was examined and step-by-step improvements were made in the

board, administrative and fi scal operations, and service delivery.

• New board leadership was recruited, with a commitment to restoring FSA’s

role as the City’s most important non-profi t organization.

• Fiscal health was restored by slashing administrative costs from over 18% to

under 12%, and obtaining downtown offi ce lease space at one-fourth the

market rate.

• Th ese cost-saving measures led to balanced budgets in four of the past fi ve

years and enabled FSA to remove over $3 million of debt from our books.

• While most of the City’s non-profi ts struggled to survive, since 2006 FSA’s

budget has grown from just over $9 million to over $13 million in 2009.

Th is growth was made possible because FSA settled for nothing less than

excellence from administrators and program managers. Th e status quo was

questioned tirelessly.

Our CEO wrote about how FSA is trying to bring research-based programs

to the community, and the most recent example of this commitment can be

found in FSA’s PREP partnership with UCSF. PREP is a program for teens and

young adults who are experiencing the fi rst symptoms of psychosis. Untreated or

poorly treated, psychosis most often converts to schizophrenia, one of the most

debilitating mental health conditions. PREP delivers a blend of services available

nowhere else in the world, achieving astounding results.

• In its fi rst full year of operation, PREP teens with early signs of psychosis

experienced only ONE hospitalization, one-sixth as many as would have

been projected from this population; and

• Only one PREP youth converted to full psychosis, one-fourth as many as

would occur in a typical treatment program.

Th ese kinds of outcomes are unheard of, and other counties in the region

are asking FSA to bring PREP to their communities. We are proud of our PREP

success and are planning to redesign one FSA program after another until every

program off ered is the best that can be found anywhere. From now on, we will

report on our success in this eff ort on this page. It will be our Report Card. As

the Report Card illustrates, the results of our program improvement eff orts have

already been signifi cant. At FSA, it is no longer good enough to deliver services

unless those services are clearly changing lives.

FSA REPORT CARD

Page 3

The Report Card identifi es the numbers behind very human realities. Each reduced arrest or psychiatric emergency represents a signifi cant savings in public expenditures, but more importantly a reduction in human misery resulting from improvement in an individual’s quality of life. And so the Report Card is more than data, it is a concise snapshot of FSA’s success in changing the lives of those individuals we are entrusted to serve.

FSA’s full-service partnership programs serve our most vulnerable transition-age youth (16-24) and over the past year FSA’s programs have:

• Reduced arrests by 81.7%

• Reduced mental health hospitalizations by 64.2%

• Reduced physical health emergencies by 57.3%

FSA’s full-service partnership for adults has done even better:

• Reduced arrests by 43.9%

• Reduced mental health hospitalizations by 91.4%

• Reduced physical health emergencies by 93.5%

FSA’s Senior Programs are virtually the only mental health resource for low-income seniors:

• The National Institute of Mental Health has established a center at FSA to improve depression treatment for low-income seniors.

• In 2009, Community Aftercare Program cut in half the cost of intensive psychiatric services for its clients while also cutting in half client use of emergency services, creating a double savings for the City.

We will continue to provide a Report Card in the mailed newsletter and in new e-letters to come.

A Report Card to Our Stakeholders

Page 4

FELTON INSTITUTE

I

• Provide state-of-the-art training to

all FSA geriatric mental health staff ,

as well as to other providers; and

• Collaborate with UCSF in a

partnership to do advanced

community-based research.

A RISP grant provides community-

based organizations a chance to partner

with academic organizations in achieving

research and treatment improvement

goals. At the same time, RISP grants

allow community providers and their

clients to have a voice in mental health

research.

Innovations of Care Research

Innovations of Care is a partnership

between UCSF and Felton Institute.

Th e goal of Innovations in Care is to

implement research-based approaches

and tools to better meet the needs of

FSA clients and to provide a model for

other practitioners.

An important aspect of Innovations

of Care is the use of kiosks that, with

the assistance of volunteer docents,

allow clients to directly enter assessment

responses, enabling them to track their

own progress, and providing clincians

with assessment results without having

to enter the data themselves.

Clients benefi t from having more

control of their treatment, and clinicians

benefi t from spending more time with

clients and less time entering charting

information.

Th e partnership is funded by a

National Institute of Mental Health

RISP (Research Infrastructure Science

Project) Grant directed by Dr. Patricia

Areán of UCSF and the Felton Institute.

RISP will enable FSA to:

• Implement evidence-based practices

on the front lines of mental health

with the guidance of experienced

clinicians;

By furthering research in “real

world” behavioral health settings, such

as at FSA:

• Clients receive state-of-the-art

treatment and are invited to

provide input in the research

process;

• Clinicians become familiar with

state-of-the-art-treatment and

clinical research while learning

how to use the data gathered to

improve their practice; and

• Th e greater fi eld gains a deeper

understanding of which treatments

work best for the most severe and

underserved populations.

Evidence-Based Training CurriculumSixty-four professional workshops annually in

seven evidence-based practices

Innovations of CareA National Institute of Mental Health program

which implements and studies effective approaches to serving the diverse cultures and

needs of our clients

Prevention and Recovery in Early Psychosis (PREP)

A groundbreaking partnership between UCSF and FSA that offers therapies to remit

psychosis

Felton Institute

SENIOR SERVICES

F“Th e Human Spirit is Always Striving Towards Health and Wholeness”

FSA’s Senior Full Service Wellness

Program (SFSWP) serves some of San

Francisco’s most seriously disturbed older

adults, providing comprehensive and

integrated treatment services, including

mental health and substance abuse

treatment, physical health care, and

housing assistance. Th e program uses

intensive treatment and therapies that

provide the best possible outcomes for

FSA clients.

Recently, Patricia Perlas, a SFSWP

client for many months, celebrated her

“graduation” from the program at an

event attended by friends and FSA staff .

She was born in the Philippines

and came to the United States in 1973

with her two sons to “have a better life

for her children.” In 1991, when her

mother died, Patricia encountered serious

problems. Feelings of depression and

sadness overwhelmed her; she began to

“collect things” and bring them to her

apartment. Hoarding and cluttering

behavior eventually caused her to be

evicted.

Once homeless, Patricia walked the

streets alone. During the day she would

go to the Canon Kip Senior Center. At

night she rode the buses to get some

warmth and sleep.

By the time she came to FSA for

services, her symptoms of depression and

chronic homelessness had taken its toll.

At FSA, the fi rst step begins with

relationship building. Patricia met with

staff to establish rapport. “Many folks are

wary of agencies and have been burned

in the past. It’s important to build a

foundation of trust,” notes clinician Liz

Olsen.

Eventually, with FSA assistance

Patricia began to put the pieces of her

life back together - she got connected to

Social Security benefi ts and entitlements,

and obtained her residency status.

Today she has an apartment. Her

depressive symptoms have been reduced

tremendously. She has forsaken hoarding;

“Working with Patricia has been an experience I would not have missed. She has taught me much through her own example of patience, endurance, ease and grace. I believe the human spirit is always striving towards health and wholeness and despite many obstacles my clients consistently show me that they are survivors.”

-- Liz Olsen, FSA clinician

Ombudsman ProgramVolunteers investigate and resolve complaints

for residents in care homes

Older Adults Day Support Center/Community Integration Services

A socialization program connects isolated seniors to the community

Full Service Wellness ProgramComprehensive treatment for those with

severe mental illness

Senior Programs

where she used to collect items at home,

she now sorts through things, sharing them

with people in need. Now “graduated,”

she has transitioned to case management

services provided by FSA’s Geriatric

Outpatient Mental-Health Services.

Foster Grandparents ProgramVolunteers share experience with the younger

generation

Senior Companion ProgramVolunteers help seniors stay independent

Geriatric Outpatient Mental HealthComprehensive services for seniors with

mental impairments

Senior Peer Counseling ProgramTrained senior volunteers provide counseling

support to other seniors

Curry Drop-In CenterComprehensive drop-in resource center for

seniors with mental illness, connecting them to needed services

Page 5

S

CHILDREN, YOUTH, AND FAMILY SERVICES

Early Childhood Mental HealthProviding services to preschoolers in childcare

facilities

Family Developmental CenterA childcare-to-school readiness program for

youngsters with special needs

Developmental Education for ParentsProviding education to low-income parents on parenting, health and learning issues

Children, Youth and Family Programs

Teenage Pregnancy and Parenting ProgramParenting, education and training for single

parents in the SF school system

Workforce Investment Act ProgramA stay-in-school and job-readiness program for

youth

Full Circle Family ProgramMental health services for youth in the

SF School District, foster care and social service systems

Page 6

Hilltop Developmental CenterProvides childcare and education to single

parent teens in high school

Teen Resources to Achieve Positive Practices

Single parents speak to peers in the school system and provide support

Meeting Special Needs of At-Risk Children

from a long list of medical issues and

is at high risk for deeper delays in all

areas of development. As a result of

the Molera program she has made

progress. She is learning to use her

voice to communicate her needs and

loves the company of other children.

Th is program meets her needs as it

continues to off er her opportunities and

experiences to learn new educational,

social and communication skills.

Jeremy*, 4 years old, suff ers

from Loey-Dietz Syndrome which is

characterized by cleft palate, cardiac

defects and risk for aneurysm. He had

surgery to repair his cleft palate two years

ago and heart surgery in 2009. Since the

cleft palate surgery, his vocabulary has

increased, and he has become a social

and outgoing youngster. He has also

developed better motor skills, climbing

stairs and riding his tricycle.

Diana* is a 4-year-old who suff ers

from Down’s syndrome and a host of

related health problems, including heart

surgery. She receives speech, physical

and occupational therapy. While

Serving 175 families annually, the

Family Developmental Center (FDC)

is the largest program of its kind in San

Francisco. It off ers a developmental

childcare and school-readiness program

for infants and toddlers (2 weeks to 3

years, 8 months) and their families. It

is a mainstreaming model for medically

fragile and developmentally delayed

infants and toddlers. Blending clinical

and educational components, the

program provides family support, parent

education, speech therapy, occupational

and physical therapy, psychological

therapy for children and families, and an

on-site nurse.

FDC also maintains the special

Molera Medically Fragile Infant/

Toddler Program funded, in part, by

the St. Joseph’s Alliance. Th e Molera

Program helps at-risk toddlers develop

and catch up to their peers by the time

they enter school. Th e following are

profi les of some of the toddlers in the

Molera Program this year:

Ahide* was born premature at 25

weeks. Now two years old, she suff ers

enrolled in FDC she began to develop

language skills at 30 months and follow

“Twinkle, Twinkle Little Star” with hand

gestures. She likes to climb and draw,

holding the pencil like an adult. Diana

is a happy child and often claps when

she has done something on her own.

(*Names are changed to protect

patient privacy.)

Young Family Resource CenterCalifornia’s fi rst peer-directed, peer-focused

resource center for teen parents, their children, and their families

F

Page 7

ADULT SERVICES

Adult Care ManagementIntensive case management for severely

mentally ill adults

Back on TrackA deferred entry of judgment program for fi rst-

time, low-level youth offenders

Comprehensive Adult Recovery & Engagement

Community integrated recovery-oriented services for adults with serious mental

illness

Adult Programs

Community Aftercare ProgramCase management for persistently mentally ill

adults in residential care

Early Crisis Intervention and Eviction Assistance

Services to individuals at risk of eviction, coordinated with the SF Sheriff’s Dept.

Moving Ahead Program for YouthServices for seriously mentally ill youth, aged 16-25, in the community setting

FSA’s Eviction Assistance

Program, a component of the San

Francisco Sheriff ’s Eviction Assistance

Program (EAP), provides resources

and early crisis intervention and

homelessness prevention services to

individuals at particular risk of eviction.

Additionally, the program allows for

immediate access to existing funding

and the supportive services needed to

ensure that high-risk families retain

their housing.

Th e program has operated

since 1998, annually providing early

crisis intervention and homelessness

prevention services to approximately

600 San Francisco families or

individuals, at an annual operating cost

of $60,000.

For fi nancially vulnerable families,

the smallest mishap can result in

impossible choices. A major auto

repair can lead to a choice between

fi xing the car or paying the rent. And

if the car is your way to work, failure to

fi x the car can result in the loss of your

job. Once housing is lost, fi nding new

housing can be impossibly diffi cult. But

through the EAP, a short-term loan or

grant can help a family fi x the car, keep

the job and remain in housing.

Th is operating budget is leveraged

by more than $350,000 per year in pass-

through cash assistance obtained by

program staff from project partners to

serve as direct rent-related assistance

for clients. Th e program allows for

immediate access to funding and

supportive services to ensure that

high-risk families and individuals

(including people with mental health or

substance abuse disorders, families with

children, and vulnerable seniors) avoid

homelessness.

Eviction Assistance: Help in a Time of Need

Eviction Assistance Program Statistics

Total households served in 2008-09: 597

Total number of persons residing in those households: 2303

Eviction causes:Budgeting – 27.97% Temporary Loss of Income – 11.89%Crime – 22.28% Family Emergency – 21.44%Drug/Alcohol/Crime – 15.58%Tenant/Landlord dispute - .84%

Average age of evictees:18 to 24 – 16.25%25 to 40 – 37.19%41 to 54 – 22.28%55 to 64 – 8.38%65 to 74 – 7.71%75 and over – 8.21%

L

Page 8

At FSA, PREP is Making a Diff erence

Th e PREP program allows

us to look forward to a time when

schizophrenia is not a sentence to a

lifetime of anguish for patients and

their families. Th is all began with a small

group of community members stepping

forward.

Th e fi rst year’s results are about

to be published. Th ere were 28 clients

in the fi rst-year trial. In a normal,

untreated population of individual with

fi rst-break schizophrenia studies show

they would have generated over 10

hospitalizations in a year and had poor

medication compliance. In the PREP

group:

• Twenty clients were enrolled with

full schizophrenia, with only ONE

hospitalization. Many stayed in

school or work, and most are doing

well.

• Of 7 prodromal clients, only one

converted to full schizophrenia and

that one stayed in school, kept up

good relations with family and was

not hospitalized even once.

• Only one client dropped-out; and

Lives are being saved, thanks to

a small group of early donors, many of

whom wrote personal checks because

they believed that PREP had a chance to

change how individuals with early signs

of psychosis are treated.

Th ese individuals provided the fi rst

‘seed’ funding that was then bolstered

with grants from community partners

such as the Margoes Foundation, the

Metta Fund, and Gap, Inc. As a result,

the idea of integrating four evidence-

based treatments into one coordinated

approach has become a reality and has

generated astonishing results. Based

upon these results, San Francisco and

Alameda County are now providing FSA

with funding to signifi cantly expand

PREP, and other counties are asking how

PREP can come to their communities.

In 2008, San Francisco awarded

Mental Health Services Act (MHSA)

funds to support the program, and

this year the program has expanded

to Alameda County with the help of

MHSA funding. Plans are in the works

to expand to other Bay Area venues and

to the Sierra Foothill counties in a rural

version of the program.

PREP holds the promise of remitting schizophrenia entirely when treatment begins early. If initial results hold, PREP could revolutionize the treatment of psychosis world-wide.

• Th e group exhibited almost perfect

medication compliance.

Th ese results are almost

unimaginable. FSA is committed to

replicating PREP in other communities

and to developing and expanding the use

of other evidence-based treatments that

can change how mental health treatment

is delivered.

PREP was transformed from a

good idea into a trail-blazing treatment

approach because a small number of

donors believed that applying research

to practice can be transformative. You

could be a part of changing the lives

of countless vulnerable individuals by

investing in FSA’s development of oher

new approaches to mental health services.

If you would like to discuss this, please

contact Paul Gibson, FSA Development

Director, at (415) 474-7310 ext. 638.

continuation from front page

PREP is making a difference.

Page 9

SDelegation from People’s Republic of ChinaVisits FSA

Since the new prosperity in the

People’s Republic of China, offi cials

in the Southern Provinces are seeing

something new – a huge in-migration

of seniors moving there for “retirement.”

Th is new population brings with them

needs for new services. In order to see

how other countries provide these

services, a high-level delegation from

the city of Kunming in Southern

China visited the Department of Social

Services in Sacramento, and then chose

FSA as their one site visit during their

November trip to the U.S.

Kunming has become the “Palm

Springs” of China. Located in the far

south where the weather is exceptional,

they have seen a large increase in retired

older adults of all socio-economic levels

moving to their region. Th e offi cials were

interested in how our programs met

the mental health, social services, and

advocacy needs of seniors, and they were

very impressed by the comprehensiveness

of what FSA has to off er.

Assisting in hosting were Kham

Lam, FSA Director of the Community

Aftercare Program and the Older Adult

Day Support Center; Joyce Chu, PhD

Psychologist and a partner in our NIMH

grant with UCSF; and Min Tan, clinician

in the Full Circle Family Program. Th e

group also met with Bob Bennett in the

Day Support Center, where he answered

their questions about our leadership and

our services as a government contractor.

Th is is not the fi rst time that

representatives from other countries

have ventured to San Francisco to

observe how FSA delivers services. We

have hosted delegations from Holland,

Japan, Belgium and Korea.

Hosting delegations from other

lands is all part of FSA’s mission. We

are committed not only to delivering

the best possible services, but to helping

others incorporate those practices to

expand excellence and improve services

for the most vulnerable members of any

community.

5 Reasons Why the Chinese Delegation Chose FSA

1. Founded in 1889, Family Service Agency of San Francisco is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco.

2. FSA is using cutting edge technologies to improve the way the organization operates and the way treatment is offered to clients.

3. FSA has 25 programs, which make FSA a well-rounded social service agency that can serve all age groups and a variety of problems.

4. FSA research relationships with universities bridge the gap between the cutting-edge research done at the universities and the work that is applied in the field.

5. FSA offers training in Evidence-Based Practice.

Our Sincere THANKS to all of you who have made contributions this past year.

(List reflects donations received from October 15, 2009 – June 30, 2010)

Corporate &Foundation Donors:

$20,000 +The California Wellness FoundationFrank A. Campini FoundationGap, Inc.David B. Gold FoundationSt. Joseph’s Health Support Alliance

$10,000 to $19,999Miranda Lux FoundationThe Margoes FoundationAnnunziata Sanguinetti Foundation

$5,000 to $9,999Richard & Rhoda Goldman FundMimi & Peter Haas FundWells Fargo FoundationBernard and Alba Witkin Foundation

$1,000 to $4,999First Five San FranciscoBarclays Global InvestorsThe Capital Group Companies

Charitable FoundationSidney Stern Memorial TrustUniversity of California, San

FranciscoSt. John’s Episcopal Church

Up to $999Bank of America United Way

CampaignBrier-Dunn Events ManagementThe Clorox CompanyJustGivePacific Gas & Electric CompanyUnited Airlines Employee Giving

AccountUnited Way California Capital

Region

Individual Donors:

$5,000 + Eric G. SeversonAmy L. Solliday

$1,000 to $4,999Paul H. AdamsMichelle A. BanksRobert W. BennettPeter P. BlaskoMark D. BrewerAllan H. CadgenePamela CareyErika DelacorteB.J. DroubiJanet GlasserSean KanakarajScott C. KuehneJeffrey T. LagerPark L. LoughlinElizabeth A. Madden

$500 to $999Dale M. ButlerBrian L. JohnsonPatrick H. O’ConnorSerena PerkinsCharles S. RabenGregory P. SnyderMary ThacherJustine M. UnderhillKaveh V. VessaliBruce R. Worthington

$250 to $499Kent T. BaumPaul W. ChanCasper W. ChiangAnna P. ChimSusumu ChoChristopher FossAmalia E. FreedmanJack GeeValerie C. HartwellTeresa L. JohnsonVivek KrishnappaThomas J. LimaPaul R. LindeGeorge O’ConnorWilliam PrimozicCarl J. SlatteryRonald W. StovitzRaman SuriMark M. TakaiDariusz Wojnar

Barr M. RosenbergStephen B. RubenKym A. RyanRaymund D. SantiagoGreg SavageJohn B. SellaiDavid M. SilvaCharles H. SlutzkinWilliam J. SnapeMichael St. PeterDelbert T. StaffordJoyce L. SteierMichele TabarezGregory B. WalbridgeMichael S. WaldLori WensleyJo Ann WentkerSteven L. WongEdward P. York

$1 to $99Steven W. AbtsStephanie AllenThomas E. AndersonBonnie BaronRobert A. BordenEric A. BowerChristopher CollinsAubrey O. DentBruce M. ElwellKenneth C. EntlingerJohn J. GlanvilleJoseph P. GrubbPatricia L. HagertyStephanie HalloranMahin Heidary-CharlesMolly J. HoytMichael C. HudsonAlan C. JohnsonRichard W. KellerVirginia L. KibreClaudia L. KruseMichael R. LaroseGrace Lau

Minnette LehmannRobyn K. LeikenCarol LeonardSusan LinJudy MasonMarian E. MayMatthew W. McCombsEve R. MeyerLarry B. MishkindJames L. MocciIra OkunThomas W. QuinbyAmit A. RanadeBryna B. RifkindMark RobertsCarolyn A. RobinsonRanda G. SalloumMitchell B. ShawArdson ShegoianRandal B. ShortMary H. SteinPhyllis G. VinceChatchai VorasarunBetty Jean WeissChristopher V. WoodT.G. Zimmerman

$100 to $249Christine L. AdamsPatricia AreánJeffrey BarlowCarol R. BeeReed H. BementCharles BirenbaumBetty BlumleinSteven L. BlumleinKristen Z. BourkeRobert BroucaretSusan ChandlerPhillip B. ClarkJulia C. ClarkeNorma B. ColeWarren V. CollierRaymond F. ConradyMarvin L. DavisJoseph A. EgriSusan H. EuphratLois Carroll FellerSarah E. FerrisSteven FikeWilmer FongJohn C. FranzGregory A. FriedmanVelia K. FrostCharles V. GaetaniMichael L. GastonAlbert GilbertLouis C. GolmDouglas P. GuileyGeorge HellyerVictor HonigDaniel A. HooverLinda K. HornbostelLinda M. JamesStephen R. JobeNget Ane JungDonald E. KelleyAzweem R. KhanMorris KrantzKaren J. KrautMary KrautRonald L. LarsenJames LastoskieJohn MarxAndrew W. MasalinLawrence E. MaxwellAdam MizockKent MooreJann MorrisGrant A. NechesnoffPrentice Y. NgDavid OnekAnn C. PiskaiGregory W. PorteousSusan M. PraterOmar S. Qarshi

Thank You

Page 10

VOLUNTEER OPPORTUNITIES

Make a Diff erence by VolunteeringVolunteer with our Adult and Senior Programs

Long Term Care Ombudsman Program. Ombudsman volunteers visit seniors in nursing homes and assisted living facilities

to advocate for good care, rights and general wellness. Ombudsman volunteers resolve daily issues and concerns that can be

troublesome to someone who has little contact with the outside world.

Senior Companions. Are you genuinely interested in improving the lives of San Francisco seniors? Senior Companions visit

frail and homebound seniors and help read mail, play games, interact with and share about one another’s lives, helping them

lead more fulfi lling lives. Initial and ongoing training provided. Must be over 55.

Senior Peer Support Program. Imagine becoming a Senior Peer Counselor and brightening the day of a fellow senior. You

can make a huge diff erence in someone’s life by listening to their stories and being their supportive friend. Visit for an hour or

more and help them with day-to-day needs, accompanying them on errands and miscellaneous tasks. Must be over 55.

Volunteer with Our Children’s Programs

Hilltop High School. We need volunteer tutors at Hilltop High School to work with pregnant and parenting teens. We are

looking for energetic, friendly open-minded people who truly have an interest in working with youth. Must be over 21.

Family Developmental Center. Gain invaluable experience working in a classroom with 0-4-year-old preschoolers at Family

Developmental Center. Th is is a great opportunity for college students interested in early childhood education or related fi elds.

Must be over 18.

Foster Grandparents. Do you like to work with children? Foster Grandparents work with students in classrooms to support

teachers in assigned classrooms or centers and help children learn new skills and gain confi dence. Must be over 55.

Volunteer with our Development Department

Raiser’s Brigade. Help our Development Department raise funds to serve those most in need. Th e Raiser’s Brigade will help

us with our postal, clerical, phone and special event projects.

For more information, please contact:

Julia Doctoroff415-474-7310 ext.641volunteer@fsasf.org

Page 11

For more information, please follow us on our website atwww.fsasf.org

VOLUNTEER OPPORTUNITIES

THE COMMUNITY NEWSLETTER FROM FAMILY SERVICE AGENCY OF SAN FRANCISCO

Family Service Agency of San Francisco1010 Gough StreetSan Francisco, CA 94109-7697

Non-Profi tOrganizationU. S. Postage

PAIDSan Francisco, CAPermit No. 12595Family Album

FALL, 2010 ISSUE

Inside our

THE COMMUNITY NEWSLETTER FROM FAMILY SERVICE AGENCY OF SAN FRANCISCO

Family AlbumFALL, 2010 ISSUE

P1 You Can Make a Difference

P4 Innovations of Care

P5 The Striving Human Spirit

P7 Eviction Assistance in Time of Need

P9 Visit from the People’s Republic