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750 Family Self Sufficiency Program Coordinator

Nature of Work This is responsible administrative and social services work involving the coordination and oversight of the Family Self-Sufficiency program for the Kingsport Housing and Redevelopment Authority (KHRA). Activities associated with the job include monitoring the progress of program participants to ensure that all goals and objectives are met, ensuring compliance with all regulatory requirements, serving as a liaison between the Housing Authority and community partners and coordinating a variety of events and special initiatives to address the needs of Public Housing and Housing Choice Voucher residents. Additional activities include ensuring the proper maintenance of all program files and related documentation, compiling program data and preparing reports for executive staff and funding entities, conducting recertifications of program participants and performing outreach activities to increase awareness of and participation in the FSS Program. The incumbent is also responsible for assisting with homeownership initiatives and opportunities for eligible participants and maintaining escrow accounts for program participants. Job responsibilities require thorough knowledge of FSS program regulations and reporting requirements, thorough knowledge of social services available in the area and strong organizational, interpersonal and decision making skills. Job performance is evaluated by the Director of Special Housing Programs through review of program participants’ progress toward established goals and objectives, the ability to recruit families into the social services programs offered by the Housing Authority, knowledge and expertise in managing social services programs and providing job opportunities, organizational, interpersonal and decision making skills and ability to provide effective and appropriate case management services. Illustrative Examples of Work • Actively recruits families in the Public Housing and Housing Choice Voucher

programs to participate in the Family Self Sufficiency program. • Provides monthly individual and group meetings for FSS participants and recruits a

variety of informational and motivational speakers. • Maintains Public Housing and Housing Choice Voucher files for FSS participants

including information for annual and interim recertifications, transfers, terminations and move outs, notification of rent increases, personal and educational needs assessments, escrow accounts, contracts and case management notes.

• Monitors the Housing Authority’s compliance with FSS objectives and ensures that 80% or more of the FSS allocations are maintained and 30% of FSS participants maintain escrow account balances.

• Maintains FSS escrow accounts for program participants and submits monthly reports indicating the amount to be deposited into each participant’s escrow account.

• Assists with coordinating transportation for program participants to attend job training, meetings and/or work.

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• Coordinates and conducts meetings of the Program Coordinating Committee and provides updates on the FSS program and participants’ progress.

• Assists with preparing and submitting monthly reports to the Board of Commissioners and an annual report to HUD indicating the activities and progress of the FSS program.

• Reviews the FSS Action Plan and revises in accordance with HUD guidelines and program regulations.

• Assists residents with compliance of existing housing regulations, lease requirements and HUD rules and regulations.

• Monitors the effectiveness and progress of program participants in social service programs coordinated through the Housing Authority and takes corrective action(s) when necessary.

• Researches and assists with preparing grant applications to federal, state, local and non-profit organizations when necessary.

• Ensures compliance with all grant stipulations and requirements and prepares and submits all required reports and supporting documentation.

• Serves as a liaison between the Housing Authority and current community partners and assists with developing new partners and social services for program participants.

• Markets the Housing Authority’s social services programs to the community utilizing a variety of media outlets, civic clubs, charities, etc.

• Evaluates social service support systems affecting residents’ ability to function independently and monitors the services provided by outside agencies to ensure the needs of participants are being met.

• Actively recruits program volunteers and provides direct supervision to volunteers during special events, learning programs, outreach activities, etc.

• Ensures the proper maintenance and update of all program related files and related documentation.

• Processes invoices and tracks receipts and expenditures to ensure that all services provided are in accordance with budgetary limits and classifies and records financial information in accordance with program regulations.

• Establishes and maintains MOU’s and MOA’s between the Housing Authority and service providers.

• Performs all case management related services for program participants and provides goal setting, advocacy, counseling, crisis intervention, and problem solving assistance as appropriate.

• Performs outreach and recruitment activities to ensure sufficient participation in the FSS program offered by the Housing Authority.

• Identifies program participants’ needs and assists with locating appropriate public, non-profit and private resources to meet those needs.

• Performs related duties as required. Necessary Requirements of Work Graduation from an accredited two year college or university with an Associate’s Degree in Social Services, Public Administration or closely related field (Bachelors Degree

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preferred); considerable experience working with the low-income population from a variety of socio-economic backgrounds; thorough knowledge of regional and local social service programs and providers; thorough knowledge of the FSS program for the Public Housing and Housing Choice Voucher programs and initiatives; strong organizational, interpersonal and decision making skills; or any equivalent combination of education or experience to provide the following knowledge, abilities and skills: • Considerable knowledge of the Family Self Sufficiency program rules and regulations

including reporting requirements, outcome measures and evaluation protocols in accordance with HUD regulations.

• Considerable knowledge of area social service providers and community resources available to assist the low-income population.

• Considerable knowledge of case management practices and documentation required to support program activities.

• Considerable knowledge of the Public Housing and Housing Choice Voucher program rules and regulations regarding initial and continuing eligibility, lease provisions, rent calculations, escrow accounts, etc.

• Considerable knowledge of federal, state and non-profit organizations offering grant funding for residents living in assisted housing.

• Considerable knowledge of grant application techniques and methods including the compilation of data, preparation and submission of grant applications, documentation of targeted population needs, etc.

• Considerable knowledge of the rules, regulations and required documentation associated with the purchase of homes including the use of escrow accounts, down payment assistance and options, closing requirements, etc.

• Considerable knowledge of acceptable accounting practices and methods including use of internal controls, accounts receivable and payable transactions, etc.

• Considerable knowledge of contract negotiation and confirmation practices required for federal, state and local entities including required terms and conditions, required documentation, necessary MOA’s or MOU’s, etc.

• Ability to effectively perform outreach and recruitment activities that interest families in participating in the Family Self Sufficiency program offered by the Housing Authority.

• Ability to effectively counsel and support program participants and establish relevant and appropriate goals and objectives.

• Ability to interact effectively and maintain productive relationships with clients, co-workers and social service agencies.

• Ability to provide timely reports and other documentation required by HUD regulations, grantors and internal operating procedures.

• Ability to effectively organize and prioritize job related activities and consistently meet all established deadlines and reporting requirements.

• Ability to exercise independent judgment in a consistent and effective manner and perform work related activities with little supervision or oversight.

• Ability to develop and maintain detailed files containing all required documentation in an organized and confidential manner.

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• Ability to make effective presentations to social service agencies, grantors, civic organizations, charities, etc.

• Skill in the use of computer hardware components and commonly utilized software programs including word processing, spreadsheet and database management applications.

Necessary Special Requirements • Possession of a valid Tennessee Drivers License with an F endorsement and the

ability to be insured at standard vehicle liability rates • STEPS certification • FSS Specialist certification • HCV Specialist certification • PH Specialist certification

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Kingsport Housing and Redevelopment Authority FLSA – Exempt 04/01/2014