CURRICULUM VITAE

Faiyaz Ahmad Khan Current Address: # 756,1st floor, BTS Layout.DVG Road. Bangalore.560076 Contact No: +91-7795344784, +91-7204004784

Email-faiyazkhan22@gmail.com OBJECTIVETo be a part of an organization which uses my skills and expertise in its process of growth and prosperity while giving me opportunities to learn and enrich my competencies.

A seasoned professional, with strong experience in Process Transition & Client On boarding- Operations, Analytics & Product support.

Can engage at all levels of internal & external clients to lead and close transactions.

Strong customer focus and high concentration on accuracy. Around 6.5 years of experience in customer relations, analytics, product

support and sales support services. Varied experience in planning & development, pre process/core process

training and mentoring.WORK EXPERIENCE:

Accenture Services Pvt.Ltd.Client : Deutsche Bank.

Designation: Language Cert Mgmt Analyst “Business Process Specialization”

Useing SAP system for Invoice Posting and CITRIX for solving customer query related invoice details and payment.

Need to enter invoice date, Total amount and invoice number before posting the invoice to the Vendor.

Need to check Vendor details in SAP with reference of bank IBAN number. Need to check customer payment method system. Daily need to process legal, commission & subsidiary invoice with 100%

quality.Theorem India Pvt Ltd.

Client : Rocketfuel, Expedia Double Verify, Integral & comScore.

Period of Working : November2012 to Till Date.Designation: Content Management Specialist-International language Expert “German”Duties and Responsibilities.

Responsible for Auditing the German Websites on a daily basis & rating them according to their Content & Theme

Responsible for Auditing & Creating the German Travel Ads for a leading Travel website

Responsible for imparting training to the new joiners Handling client’s call for EDP (Error Discussion Point) in German Backup for Two different German Processes Preparing MIS reports like Daily, Weekly & Monthly utilization report for the

entire Team. Responsible for process/project transition & on boarding new clients & process Responsible to improve quality & quantity by identifying the loop holes,

measures to overcome with the effective training program & effective implementation.

Creating Jiira request to block the sites, which is having more than 100 impressions for Double verify, Integral & ComScore.

Auditing android Apps & as well as IOS apps as per theme of the Apps. Working on Salesforece Tools. Updating Master tracker for ComScore, Integral and Double Verify.

First Source Solution Pvt.Ltd.Period of Working : 10th Oct 2011 to Till August 2012.

Designation: Senior customer Service advisor (Sr.CSA)Duties and Responsibilities.

Working as a German Translator related to Account Payable documents. Using NSAP system for Invoice outstanding details and CITRIX for solving

customer query related invoice details and payment. Checking customer invoice date and total amount in our billing system

before releasing the Invoice. Checking the customer VATS status whether customer is liable to pay VAT

or not. Checking customer payment method system. Checking shipping method system whether customer want Invoice through

Email or post. Checking customer contract Validity period.

Caliber Point Business Solutions Ltd Period of Working : 16th Nov 2009 to Till October 2011. Designation: German Language specialist (SME).

Duties and Responsibilities: Solving process related queries and language training in German. Preparing daily workloads for staff & co-coordinating the daily allocation of

work. Handling new client enquiries and acting as the face of the business. Dealing with and resolving problems and issues which arise. Mentoring and training up junior and new staff. Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focusing on targets &

achievements. Implementing new initiatives. Involved in the recruitment of new staff. Coding doctor Prescription in CITRIX System as per company statuary

requirement. Interacting with client via email. Making team daily production/Daily dashboard (activities) report.

VWR-International Lab Products Pvt.Ltd.Period of Working : 12th Jan 2009 to Till November2009.

Designation: Order Management Europe (German Language Expert).Duties and Responsibilities:

Interpreting client requirements mentioned on a Purchase order in German language.

Review of customer instructions to make sure all the customer requirements (Shipping mode, Inco terms, etc.) are met.

To Generate Sales Order in SAP system by capturing and entering the customer requirements.

To increase in customer satisfaction, and drive the team to generate results.

SOFTWARE SKILLS MS Outlook & MS Office SAP application.Rewards and Recognition Received Mr. Helping hand award in Caliber point. Received many star performers in Caliber Point. Received Star performer of the Month in First source solution. Received Consistent performer of the year and employee of the Month

in Theorem India Pvt.Ltd.ACADEMIC QUALIFICATION

BA Economics (Hons) from The Global open University Nagaland. 10+2 Bihar Intermediate Educational Council Patna. 10th from Bihar Secondary Examination Board.

PROFESSIONAL QUALIFICATION Six month German certificate course from Bharti Vidiya Bhavan (New Delhi) B2.2 level German Language from Max Mueller Bhavan New Delhi. Basic level Spanish from Instituto of Hispania (Bangalore)

PERSONAL PROFILE:Fathers Name : Md. Jamshaid KhanDate of birth : 3rd August 1983Sex : MaleNationality : IndianPassport Number : L3009696Language Known : German, English, Hindi, Urdu. Hobbies : Playing Volleyball and Swimming

Date: 18/08/2015 (Faiyaz Ahmad Khan)Place (Bangalore)