factors change service & business development net
DESCRIPTION
TRANSCRIPT
A new area for the hotels...Platforms & Tools
Example - LOUNGE UP APPLICATION = mobile hospitality solution for guests
Interactive contact with the hotel with different apps to help guest to feel good before – during & after his stay
Different services offered : Concierge service Housekeeping service Food & Beverage Services offered by the hotel Booking Messaging to communication between guests & hotel
A HUGE CHANGE FOR THE HOTEL TO BE AWARE OF THE GUESTS FEELINGS
A HUGE CHANGE FOR THE GUEST THAT CAN MAKE WHAT HE WANTS ANYTIME
LoungeUp app's
Factors which are changing guest service expectations
Development of hotel services in one click
Information about the infrastructures near to the hotel
Good information about the locations of the hotel
Customer support – precision
Applications
• Cegid ( logiciel of gestion and traitement of solution) launched a new application for mobil « Yourcegid Hôtel et restaurant » . This application permit gestion of reservations ‘s schedules, billing, orders ans cashing…
• It shows us principals tools of gestion like occupancy…
Applications
• Resasmart is a mobile application to develop hotel’s image.
• This application permit to create a direct link with client of the hotel and build loyalty to communicating about tariffs, actualities , events of hotel…
Application
• Sensiq communication platform which respond to the business needs of the hotel and customer expectations
• Unique solution of communication for customers
• Sensiq is customizable for each brand
Objectives of an application smartphone about hotel • Enhance the image of the hotel
• Promote the services and amenities of the hotel
• Win new customers
• Reinforce customer satisfaction
• Retain and manage the relationship with customers
• Sell rooms on the mobile
• Increase booking
04/12/2013
FEPÙF CREATION OF IMAGES SHOWING THE ROLE OF THE PLATFORMS & APPLICATIONS IN HOSPITALITY INDUSTRY