factors change service & business development net
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A new area for the hotels...Platforms & Tools
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Example - LOUNGE UP APPLICATION = mobile hospitality solution for guests
Interactive contact with the hotel with different apps to help guest to feel good before – during & after his stay
Different services offered : Concierge service Housekeeping service Food & Beverage Services offered by the hotel Booking Messaging to communication between guests & hotel
A HUGE CHANGE FOR THE HOTEL TO BE AWARE OF THE GUESTS FEELINGS
A HUGE CHANGE FOR THE GUEST THAT CAN MAKE WHAT HE WANTS ANYTIME
LoungeUp app's
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Factors which are changing guest service expectations
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Development of hotel services in one click
Information about the infrastructures near to the hotel
Good information about the locations of the hotel
Customer support – precision
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Applications
• Cegid ( logiciel of gestion and traitement of solution) launched a new application for mobil « Yourcegid Hôtel et restaurant » . This application permit gestion of reservations ‘s schedules, billing, orders ans cashing…
• It shows us principals tools of gestion like occupancy…
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Applications
• Resasmart is a mobile application to develop hotel’s image.
• This application permit to create a direct link with client of the hotel and build loyalty to communicating about tariffs, actualities , events of hotel…
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Application
• Sensiq communication platform which respond to the business needs of the hotel and customer expectations
• Unique solution of communication for customers
• Sensiq is customizable for each brand
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Objectives of an application smartphone about hotel • Enhance the image of the hotel
• Promote the services and amenities of the hotel
• Win new customers
• Reinforce customer satisfaction
• Retain and manage the relationship with customers
• Sell rooms on the mobile
• Increase booking
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04/12/2013
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FEPÙF CREATION OF IMAGES SHOWING THE ROLE OF THE PLATFORMS & APPLICATIONS IN HOSPITALITY INDUSTRY
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