facing the challenge of enrolment

Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE

www.emiratesid.ae© 2010 Emirates Identity Authority. All rights reserved

Federal Authority| هيئــــــــة اتحــــــــــــادية

Facing the Challenge of Enrolment

BEST NETWORK

In National ID Schemes

Conference: ‘The Biometric Landscape in Europe’

Date: 9-10 September 2010

Darmstadt, Germany

BIOSIG 2010

BEST NETWORK – BIOSIG 2010

© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority

• Introduction

• National ID Driving Forces

• UAE ID Case Study

• Registration Process

• The New Strategy

• Management Considerations

Agenda


• Introduction




• The New Strategy / Registration Process


Agenda

• Introduction


• Global Attraction: billions of investments.

• Modernisation: Identity Management Systems

• International Vision: National Security and Access to Services

Introduction


Control illegal immigration

Minmise Identity

Theft

Bordercontrol

Improve public

services

Government coordination

needs

Crimesolving

Improve physical/

virtualidentity

verification

TechnologySolution Providers

Multi-purpose

card

Enhancehomeland security

Combatterrorism

Internationalpressure

Support strategic decision making

support e-gov,

ecommerce

National Identity Management System

integrated population database

government trusted identityverification infrastructure

provide identity verification services to other ministeries, banks,

hospitals, etc.

unification of existing cards and reduce management & production

cost (e.g., dls’, labour, health)

timely, accurate statistical info.for planning e.g., education,

healthcare, energy, etc. )

national e-authenticationinfrastructure

National ID Driving Forces - GCC


Control illegal immigration

Minmise Identity

Theft

Bordercontrol

Improve public

services

Government coordination

needs

Crimesolving

Improve physical/

virtualidentity

verification

TechnologySolution Providers

Multi-purpose

card

Enhancehomeland security

Combatterrorism

Internationalpressure

Support strategic decision making support

e-gov,ecommerce

National Identity Management System

National ID Driving Forces - GCC

Security

Economic


ID Card Projects in GCC Countries

Biometrics% to total

population

Registered

population

Total

Population

Program

Start Year

Country

2x Flat prints4.9%1.2 million28,686,6332004Saudi

Arabia

Rolled, palm,

writer15%1.8 million8,200,0002005UAE

Rolled ten

prints2%200,0002,691,1582009Kuwait

2x Flat prints76.9%800,0001,039,2972005Bahrain

2x Flat prints

and Iris12%100,000833,2852007Qatar

2x Flat prints90%All3,418,0852004Oman


• Introduction






Agenda



2005 Census

4.1 M

To

tal P

op

ula

tion

Population Census

825,000

8.2 M

950,000

2010 Census


Population Demographics


• Introduction






Agenda

• Old Registration Process


X-Registration Process


On the Ground !


The Challenge of Enrolment

Equipment & outsourcing

outsourcingMore

equipmentavailableExisting

20,00012,0008,0004,5003,200Daily registration capacity

4,800,0002,880,0001,920,0001,080,000768,000Cards per year

1.62.74.17.210.2Time needed to register 7.8 million people

12.1 11.5 9.6 8.7 0 Time savings (years)


Need for different registration channels

3.8 Million

End of 2010

1.2 Million

Mid 2005

Early Enrolment Plan

Strategic Objective

5 millionpeople


• Introduction




• The New Strategy


Agenda

• New Strategy / Registration Process


The Core Pillars of Strategic Directions


Population Enrolment

Data

Transaction

Shift in core operations over time

Trans-action

TransactionsData


Data


Identificationand authentication

services

The Operating Model


The NEW Corporate Strategy


Enrolment Planning

ProcessRe-Engineering

Linking with

ImmigrationProcedures

Mobile Enrolment

(Labour)


The New Registration Process


Registration Linked to Immigration Procedures


Forms required for issuing residency permits


Registration Process merged with immigration process


Registration Process merged with immigration process

ResidencyIssuance

Data(granted

residency)


Mobile Enrolment


New Strategy Results

• Enrolment: > million people in less than 8 months .

• All population enrolment in 3 years .

• Challenges !


• Introduction






Agenda



Need to Move here

Implementation Success

Decreasing Motivation

Lack of co-operation

False RumorsFeel unimportant to

the organisation

Negative Behaviours

Anxiety & Uncertainty about the future

Business Focus

Commitment

RealityEnergy

Clarity

Impacted stakeholders’ level of awareness

Change Normally

Starts here

The Need for Clear Communication PlanChange Management and Communication Plan


Time Dimension

Fin

anci

al Im

pac

t

TargetManagement

Decisions

Impact of unfocused management decisions


EFQM Excellence ModelOrganisational Development Principles

Results

Learning and Innovation

HR Development


• Overview of the Strategy – KPIs

• Graphical Charts and Maps

• Real-Time Reporting

Management Dashboard

Support executives and managers take actions at the first sign of a problem, instead of waiting

for monthly or quarterly meetings or reports


Social Media Strategy


Biometrics

Fingerprints Facial Iris

• Technology Limitations

• Multi-Biometrics

facing the challenge of enrolment

Technology

emirates identity authority

servicesfederal authority

censusfederal authority

flat printsfederal authority

identity verificationfor

proofing individual

id card projects

national security