FACILITIES AT THEIR BESTPresented by

Scott SwiderskyDirector, Information Systems Division

WELCOME NCCAIIM

Agenda Items

Our Facility The Components The Distinguishing Factors Continued Awareness The Management Team Protection of Client Data

Our Facility

Breaking Ground in a World Class Facility, 2007

This 120,000 sq.ft. facility is home to QAI’s headquarters, Fulton, MD

The Components

Our People ─QAI promotes from within!

DedicatedClient Centers

The QAI Learning Center is available for vendors to share new technologies, perform in-house training seminars and support client trainings.

Promotes our On-Ramp program and continued QC discussions.

QAI’s Lab Facility offers testing for clients and demonstration areas for proof of concepts.

State of the Art Technology and Process

KOFAXFUJITSUKODAKBELL & HOWELLCANONIBMLA2IAEMCOPENTEXTIBMMICROSOFTADOBENOTABLE SOLUTIONS, Inc.

The Distinguishing Factors

We work with our clients in a variety of capacities:

• Project analysis• Performing an initial proof of concept• On-site & off-site services• Legacy conversions with client participation• Project management & subject matter expertise roles• Ongoing outsourcing or implementation of day-forward solutions• Understanding the impacts of industry regulations as they apply to data

and retention functionality

Our Approach

• Lead with a solution that is right for the client

• Solutions should be unique to each client

• Network with other companies to provide the client with the right solution

Having the Right Solution!Service Bureau & Systems Integrator

Imaging Options

• In-House or Out-Sourced• Day Forward• Backfile Conversion• On-Demand• Split Paper/Digital Files

Continued Awareness

Our own fleet

Our fleet consists of late model vehicles to ensure reliable transportation of client documents and data.All QAI properties are traditionally marked with the recognizable “Q”.

Appreciate your clients – get to KNOW them.

The Management Team

QAI Management

QAI has consistently succeeded for years in supporting its customers and exceeding expectations for service, quality, and value. Our project organization lends itself to short, direct lines of communication promoting the greatest interchange of information at the appropriate level of management.

Reporting

QAI’s reporting process and procedures include:

• Project plans and SOPs at project startup.• Weekly status meetings and monthly

progress reports – documenting the progress of the capture/conversion efforts during that reporting period. Reports will include: pending tasks, issues and constraints on project timelines, documents processed, and expected throughputs.

Protection to Client Data

Our state-of-the-art archive facility was built to ensure the integrity of our client's information is kept both safe and confidential.

With this fully protected facility and our trained archivists, a client can be assured of safe and secure storage for their paper documents and electronic media.

Archive Facility

• Insure Client Confidence

• Increase Employee Retention

• Increase Employee Moral

• Reduce Risk

• Eliminates Rework

So Why All This?

Quality Associates, Inc. sswidersky@qualityassociatesinc.com

Tel: (800) 488-3547www.qualityassociatesinc.com

Questions?