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Facilitation Guide for MCC Internal Coach Training

Author: Taryn Sydow / Michele Wickham

Optimal Coaching CC

Facilitation Guide for MCC Internal Coach

Training

NS Manager Coach Certification / Internal Coach Training (Version 1.1 – March 2012)

Purpose The intention of this document is to provide a detailed review of the Internal Coach Training from a facilitation point of view.

Overview of each day’s theme and focus

Mo

du

le 1

Day 1

The ‘what’ and ‘why’ of internal coaching

Day 2

Day 3

Mo

du

le 2

Day 1

The ‘how’ of internal coaching

Day 2

Day 3

Mo

du

le 3

Day 1

The ‘how’ of internal coaching continued

Day 2

Day 3

The ‘what if’ of internal coaching

Module 1 Day 1: (Day 1) Facilitation States for the day:

Inviting

Supporting

Clear – Build Clarity

Excited

Gently Challenging

Awakener

Key Objectives for the Day

Frame, frame, frame and re-frame (See frames for ICMC document for more detail)

Build trust with and between the delegates. They are forming a new team.

Create awareness of what coaching and meta- coaching is.

Share the purpose and intent of the training for the organization.

Build awareness of learning tools, training style and structure.

Clearly articulate what is expected of them on the training, of the benchmarking and what’s

required to receive accreditation?

Introduce NLP and the NLP Communication Model.

Explain Meta-coaching and Neuro-Semantics.

Understanding the Self-Actualization quadrants.

Group Exercises for the Day

Delegates introduce themselves and what they want to get from the training

Assigned to groups to create coaching metaphors

Vision and planning conversation in pairs

Hourly Facilitation Schedule: Module 1, Day 1 (Day 1)

Time Content Learning Materials

8h00-8h30 Tea and Coffee

8h30–8h45 Welcome, introduction of facilitation team.

8h45 - 9h40 Frames for the training (detail in frames document)

You are here for a reason

This program is about applying what you

learn.

Learning is a process

Celebration of small steps is essential (Intro

Page 3 -6

celebrations board)

This program requires presence

Frame of mind for the program and the day

What you put in, is what you get out

The triads, feedback and the role of the

bench-markers

This is an investment in you

This is a safe place

There is no such thing as failure, only

feedback

Attendance and commitment

Role of facilitation team

What does accreditation mean?

9h40–9h55 Hand over to organizational representative to welcome the delegates, share the purpose and strategic intent of the coaching training to the organization and what the organization expects of the delegates

9h55-10h10 Delegates introduce themselves, which division/area they are from and what they would like to get from the training. Share one of your goals with us.

Page 6

10h10-10h30 Hand out delegate’s manuals and other tools (bags with learning materials in it). Take them through the structure to build familiarity with learning tools.

10h30-11h00 Tea and Coffee Break

11h00-11h15 Take delegates through the 5 components that make up the training.

1. Authenticity of being a coach

2. The coaching skills

3. The coaching models

4. The coaching toolkit

5. The impact of coaching

Explain that the manual is set up the same way.

Page 7

11h15-11h30 Explain the structure of the training program – this refers to the modules, reflection sessions, practical’s and coaching sessions that form part of the structure

Page 7

11h30-11h45 Explain pathway to accreditation and deal with any concerns and/or questions

Page 8

11h45-11h50 Build awareness of organization expectations and commitments document that needs to be signed by end of Module 1

11h50-12h15 What is coaching and what is it not? Use the Meta-Coaching “bubble diagram to reflect the overlaps. Indicate that with internal coaching there is more overlap with mentoring.

Page 9 -12

12h15-12h40 Small group exercise: Read the section “What is Coaching” in the manual and come up with a metaphor for what coaching is like to share back into group.

Page 9 -12

12h40-13h00 Introduce different types of coaching – again re-enforce how internal coaching is different from external coaching

Page 9-12

13h00-14h00 LUNCH

14h00-14h15 5 Levels of Focus Introduce the difference between interesting conversation and useful conversations using the 5 levels of focus model. Explain how coaching is unlike any other conversation.

Page 12

14h15-14h30 Ask the delegates to find a partner. Each delegate had to prepare 3 goals for the training as pre-work. Ask them to choose one of those goals to focus on each. 1 partner needs to work on their goal, the role of the other partner is to “coach” them using only question’s that are useful (i.e. visionary and planning). Do this for 7 minutes and then swop

14h30-14h45 Debrief exercise

14h45-15h10 What is Meta-Coaching? Explain what Meta-Coaching is, how it is different to other coaching methodologies, how it is grounded in NLP and governed by Institute of Neuro-Semantics.

Page 13-18

15h10-15h30 What is NLP and Neuro-semantics? Explain that we will be focusing on the NLP and NS Presuppositions throughout the training.

Page 19-20

15h30-16h00 The Self-Actualisation Quadrants. Introduce the model to show how Meta-coaching is about building meaning and changing performance.

Page 27-31


16h30-17h30 The Self-Actualisation Quadrants applied to organizations and organizational culture. Introduce how this model can be used as a diagnostic, and inform the direction of what to coach to.

Page 32

17h30-17h50 Review of the Day Assign Homework

Read expectation’s document

Read principles of coaching and skills of a

coach

Explain what coaching is to someone at home

Complete reflection sheet for Day 1

Page 21-26 Page 34

17h50-18h00 Each delegate shares their take away for the day. Remind about questions and celebrations board.


Nurturing

Supporting

Light hearted (remove the intense pressure of triads)

Pick up the speed


Develop knowledge and skills of rapport and listening

Know how to create a sacred space for the client

Explain benchmarking process and model

Representational Systems

Learning from first triads


Triads

Coaching with no-speaking

Eye contact listening exercise

Mind to Muscle

Calibration Exercise


Time Content Learning Materials 8h00-8h30 Tea and Coffee

8h30–8h40 Welcome back. Questions and Celebrations Boards

8h40-8h45 Frames of mind for the day

8h45-9h00 Review of homework, deal with questions and check what stood out for each delegate

9h00 – 9h45 NLP Pre-suppositions. Take delegates through the concept of pre-suppositions and introduce them in detail to the first pre-suppositions. Explain that each morning throughout the training we will be introducing them to more pre-suppositions. Introduce the following pre-suppositions:

1. We cannot not communicate

2. The way we communicate affects perception

and reception

3. The meaning of your communication lies in the

Page 36

response you get.

9h45 – 10h15 Mind to muscle pattern run on an NLP Presupposition chosen by each delegate.

Page 36

10h15 – 10h45 Tea and coffee

10h45 – 11h10 Introduce benchmarking model and how it works. Explain the concept of benchmarking and why it is so valuable. Create awareness of the kind of feedback to expect in the first triad.

Page 37-39

11h10 – 12h15 Introduce Rapport, what it is, how to build it. Review benchmarks for rapport and explain them in detail. Exercise: Find a partner and coach them without speaking.

Page 40-50

12h15 – 13h00 Representational Systems (VAKAd) – each person complete assessment, write “results” up on board. Debrief each of the systems with particular emphasis on tuning down “Ad” to develop rapport.

Page 51-54

13h00 – 14h00 Lunch

14h00 – 15h00 Introduce listening, what is real listening and how to demonstrate you are listening. Review benchmarks for listening. Identify what gets in the way of listening powerfully. Eye contact exercise – pair up and sit/stand back to back. Have 3 conversations. Conversation 1 – talk about a movie you have seen recently. Conversation 2 - talk about how to powerfully impact the culture in your team/organization. Conversation 3 – talk about your views on abortion. Debrief – major point is how much you listen with your eyes and how difficult it is to listen when you looking at someone else.

Page 55 -60

15h00 – 17h15 Explain triads and that all three roles are important. Coach-ability and meta are as important as coaching and we will be tracking the roles played to ensure each person has opportunity in each role. Prepare delegates for what to expect. Only listening and supporting will be benchmarked. Delegates will not receive a benchmark at this stage, but more supportive awareness and feedback from the bench-marker to assist their development. Just ask vision and planning questions for now. Clients are to use one of their goals defined before training or new topic they have identified. Set up frames of the role of the bench-marker:

They are there to support, not test.

They will interrupt to provide opportunities for

learning.

They are there to ask for help, if needed.

Reinforce – THERE IS NO SUCH THING AS FAILURE, ONLY FEEDBACK. Triads 3 triad sessions – SUPPORTING AND LISTENING ONLY, feedback NO benchmarking. Coaching for 25 minutes each. Each triad timed as follows: Coach 25 Min, Feedback 10 Min, Break 5 Min. Total time of 2 hours Review and gain input from bench-markers. Provide summary forms to person capturing details.


17h30 - 18h00 Debrief Triads – celebrate learning’s Review of the Day Assign Homework

Read expectation’s document

Read Are you up to the challenge

Review supporting and listening sections in

manual

Complete reflection sheet for Day 2 Each delegate shares their take away for the day. Remind about questions and celebrations board.

Page 61


Patient

Em-powering

Challenging

Reflective

Informative


Reinforce & integrate listening and supporting skills

Integrate coaching principles

Demonstrate well-formed outcome

Prepare delegates for taking learning back into organization

Prep delegates for practical exercises between Module 1 and Module 2


Triads

Mind to Muscle

Well-formed outcome






8h45-9h00 Review of homework, deal with questions and check what stood out for each delegate Illustrate the importance of coach-ability and the concept of ego-strength

09h00 – 9h30 NLP Presuppositions. Introduce the next 3 Pre-suppositions:

1. The one who sets the frame controls the game

2. There is no such thing as failure, only feedback

3. The person with the most flexibility exercises the

most influence.

Page 63

9h30 – 10h00 Mind to muscle pattern on a chosen NLP presupposition Page 63

10h00 - 10h30 Eye-accessing cues

Exercise to demonstrate how different people use their eyes to represent different representational systems.

Page 64


11h00 – 11h30 Representational Predicates Language patterns used by different representational systems. Go through various predicates and complete exercise to show change in language for different predicates.

Page 65-69

11h30 – 13h00 Cognitive distortions Explain each cognitive distortion and how you would question to create clarity. Ask delegates to identify cognitive distortions that they may have standing in their way of achieving success.

Page 70-77

13h00 – 14h00 Lunch

14h00 – 14h30 Well-formed outcome – explain process Demonstrate Pattern

Page 78-81

14h30 – 16h30 Triads Explain triads and that all three roles are important. Coach-ability and meta are as important as coaching and we will be tracking the roles played to ensure each person has opportunity in each role. Prepare delegates for what to expect. Only listening and supporting will be benchmarked. Use well-formed outcome pattern to talk about one their goals defined before training or new topic they have identified. Set up frames of the role of the bench-marker:



learning.


CHOOSE NEW PEOPLE TO WORK WITH. Reinforce – THERE IS NO SUCH THING AS FAILURE, ONLY FEEDBACK. 3 triad sessions – SUPPORTING AND LISTENING ONLY,. Coaching for 25 minutes each. Each triad timed as follows: Coach 25 Min, Feedback 10 Min, Break 5 Min. Total time of 2 hours Review and gain input from bench-markers. Provide summary forms to person capturing details.2 triad sessions – SUPPORTING AND LISTENING ONLY


17h00 – 17h30 Debrief of triads, and question and answer session.

Delegates can ask the benchmarking team anything they want clarity on.

17h30-17h50 Review of the Day and Module Assign Homework

Hand in signed expectations document

Put into partners to have practical coaching

session where they need to run well formed

outcome pattern in coaching session

Assign external coaches and sign up for coaching

slots

Explain support and language for sharing their

experience to others

Practice listening and supporting skills

Re-do personal goals to ensure they align with

well-formed outcome.

Complete reflection sheet for Day

Page 82

17h50-18h00 Each delegate shares their “take away” for the day and “take away” for the module.


Excited

Curious

Playful

Engaging

Supportive

Challenging

Celebratory


Reminder of frames and pathway to accreditation

Expectations for Module 2

Re-enforce learning from module 1, reflection session, practices and coaching sessions.

State Management – managing my state of mind as a coach

Build awareness of difference between human being and human doing, personal power zones

and responsibility to and for


Triads

Power Zone / Responsibility to/for

Sphere of Excellence

Hourly Facilitation Schedule: Module 2, Day 1 (Day4)



8h30–8h40 Welcome back. Questions and Celebrations Boards if any

8h40-9h00 Frames of mind for the day and for the module Each delegate to share their learning’s from activities between modules and their expectations for module 2

9h00-9h15 Reminder regarding process towards accreditation and the importance of the Meta role and giving feedback in the triads as part of the accreditation.

9h15-9h30 Managing myself as a coach – rate your skills development, identify what may be undermining your success, check how coach-able you are. Make notes on valuable areas for you to be coached on

Page 3-6

09h30 – 10h00 NLP Pre-suppositions.

Introduce the next 3 pre-suppositions. 1. Resistance indicates a lack of support.

2. People have the internal resources they need to

succeed.

3. It’s is better to have choice, than no choice.

Page 7

10h00 – 10h30 Mind to muscle a chosen NLP Pre-supposition Page 7


11h00 – 11h45 Explain human being vs human doing model (with particular emphasis on the difference between self-esteem and self-confidence, as well as human being is unconditional and human doing is conditional.) The power zones Responsibility to-for.

Page 8-13

11h45 – 12h00 Run power zone and responsibility to-for patterns on the group as a whole. Debrief

Page 8-13

12h00 – 13h00 Introduce Meta-Model Understand the concept of precision questioning using the Meta-Model of Language.

Generalisations

Deletions

Distortions

-15

13h00 – 14h00 Lunch

14:00 – 16:00 Triads Explain triads and that all three roles are important. Coach-ability and meta are as important as coaching and we will be tracking the roles played to ensure each person has opportunity in each role. Prepare delegates for what to expect. Only listening and supporting will be benchmarked. Use well-formed outcome pattern to talk about one of their goals defined before training or new topic they have identified. Set up frames of the role of the bench-marker:



learning.


CHOOSE NEW PEOPLE TO WORK WITH. Reinforce – THERE IS NO SUCH THING AS FAILURE, ONLY FEEDBACK.

3 triad sessions – SUPPORTING AND LISTENING ONLY.

Coaching for 25 minutes each. Each triad timed as follows: Coach 25 Min, Feedback 10 Min, Break 5 Min. Total time of 2 hours Review and gain input from bench-markers. Provide summary forms to person capturing details.2 triad sessions – SUPPORTING AND LISTENING ONLY


16h30 – 17h00 Introduce states and managing states. What is a quality coaching state? What qualities are valuable to have in a coaching state? Re-enforce the effectiveness of a coaching session is directly related to the quality of the coaches’ state. Each delegate needs to choose 4-5 qualities they want in their coaching state.

Page 16-19

17h00 – 17h45 Building a powerful coaching state. Use Sphere of Excellence Pattern – DEMO to group. Choose partners and go and create your coaching states using the sphere of excellence pattern. Debrief

Page 20-22


Refine coaching state and practice stepping in

and out

Read section on Human being vs human doing

and journal any reflections for yourself

Read section on Meta-Model

Complete reflection sheet for Day 4 Each delegate shares their “take away” for the day. Remind about questions and celebrations board.

Page 23


Practical

Respectful

Personal sharing

Supportive

Challenging


Demonstrate coaching flop and real coaching demo

Introduce the skill of questioning and meta-questioning

Meta-stating intentionality


Triads

Coaching Demo

Practicing meta-questions







9h00 – 9h30 NLP Pre-suppositions. Introduce next 3 pre-suppositions:

1. The map is not the territory

2. We all respond according to our map of reality

3. Behind every behaviour there is a positive

intention

Page 25

9h30 – 10h00 Mind to muscle pattern run on an NLP Presupposition chosen by each delegate

Page 25

10h00 – 10h30 Climbing the ladder of meaning. Explain how we create meanings about meanings and how this leads to the matrix we create of our world. Partner work: Ask each other a dozen meta-questions to explore the meaning matrix of each person.

Page 26-27


11h00 – 12h00 Questioning The power of questions. The questioning benchmarks. The structure of questions – difference between primary questions and meta-questions The danger of the why question Introduce that today’s triads will include feedback on questioning

Page 28-34

12h00 – 12h10 Coaching demo flop

12h10 – 12h20 De-brief coaching demo flop

12h20 – 12h40 Re-do coaching demo

12h40 – 13h00 De-brief coaching demo

13h00 – 14h00 Lunch

14h00 - 16h00 Triads Explain triads and that all three roles are important. Coach-ability and meta are as important as coaching and we will be tracking the roles played to ensure each person has opportunity in each role. Prepare delegates for what to expect. Only listening and supporting will be benchmarked. Use well-formed outcome pattern to talk about one of their goals defined before training or new topic they have identified. Set up frames of the role of the bench-marker:



learning.


CHOOSE NEW PEOPLE TO WORK WITH. Reinforce – THERE IS NO SUCH THING AS FAILURE, ONLY FEEDBACK. 3 triad sessions – SUPPORTING, LISTENING AND QUESTIONING ONLY. Coaching for 25 minutes each. Each triad timed as follows: Coach 25 Min, Feedback 10 Min, Break 5 Min. Total time of 2 hours Review and gain input from bench-markers. Provide summary forms to person capturing details


16h30 – 17h30 Meta-stating intentionality Introduce NS Pre-supposition – Energy goes where attention flows as directed by intention. Introduce concept, demonstrate pattern and allow delegate to partner up to go an run pattern on each other.

Page 35-37

17:30 - 17:50 Review of the Day

Assign Homework

Read feedback section

Complete Receiving feedback powerfully pattern.

Read page 13 of Change section of the manual.


Page 38

17:50 - 18:00 Each delegate shares their “take away” for the day.

Remind about questions and celebrations board.


Practical

Respectful

Supportive

Challenging


Introducing Meta-Programs and expanding Meta-Programs

Giving and receiving feedback


Triads

Ball and Bucket exercise

Feeding popcorn exercise







9h00 – 9h30 NS Pre-suppositions. Introduce the next 3:

1. Mind-body are part of the same system

2. People are more than their actions, words,

emotions, roles etc

3. If you get serious, you get stupid.

Page 40

9h30 – 10h00 Mind to muscle pattern run on an NS Presupposition chosen by each delegate

Page 40


10h30 – 12h00 Introduce Meta-Programs. Take the group through the following programs: (can change if there are other dominant patterns in the group)

VAKAd

B/W – Multi -Dimensional

Page 41-51

Internal - External

Necessity - Possibility

Responsibility Over - Under

Self Esteem Conditional – Unconditional

12h00 – 12h20 Demo – expanding a meta program Page 52-54

12h20 - 13h00 Partner Work – Expanding Meta-Programs (15 minutes each) Each person to choose a meta-program the need to expand, other person needs to take them through the pattern. Debrief

Page 52-54

13h00-14h00 LUNCH

14h00 – 14h45 Feedback. Giving high quality feedback. DEMO – ball and bucket exercise. POPCORN EXERCISE - In groups of 3, 2 are blindfolded, person that can see must direct one person to pick up popcorn on a spoon and feed it to the other blind folded person. Each takes a turn to complete. Explain powerful feedback and the benchmarks for giving feedback Receiving feedback – benchmarks

Page 55-60

14h45 – 16h45 Triads Explain triads and that all three roles are important. Coach-ability and meta are as important as coaching and we will be tracking the roles played to ensure each person has opportunity in each role. Prepare delegates for what to expect. Only listening and supporting will be benchmarked. Use well-formed outcome pattern to talk about one of their goals defined before training or new topic they have identified. Set up frames of the role of the bench-marker:



learning.


CHOOSE NEW PEOPLE TO WORK WITH. Reinforce – THERE IS NO SUCH THING AS FAILURE, ONLY FEEDBACK. 3 triad sessions – ALL Skills. Coaching for 25 minutes each. Each triad timed as follows: Coach 25 Min, Feedback 10 Min, Break 5 Min. Total time of 2 hours Review and gain input from bench-markers. Provide summary forms to person capturing details – ASSIGN

DELEGATES TO TRIADS AND POTENTIALLY ROLES.


17:15-17:50 Review of the Day and Module Assign Homework

Assign external coaching slots

Set up buddy coaching

Explain coaching session with a real client they

need to find in the environment. Explain process

and support mechanisms in place and take them

through the structure of an introductory session.

Prepare 5 year vision for next module.


Page 61

17:50-18:00 Each delegate shares their “take away” for the day. Remind about questions and celebrations board.


Practical

Respectful

Supportive

Challenging


Introduce next set of Meta-Programs

Emotions

Meta-stating emotions

Meta-stating concepts

Personal genius

Belief change


Triads

Meta-stating emotions

Meta-stating concepts

Personal genius

Belief change







9h00 – 9h30 NLP & NS Pre-suppositions. Introduce the next 3 presuppositions:

1. People are not broken, they work perfectly well.

2. It’s never too late to have a happy childhood

3. To get the results we want we need to take action

Page 3

9h30 – 10h00 Mind to muscle pattern run on an NS Presupposition chosen by each delegate

Page 3

10h00 – 10h30 Emotions Page 4-5

Explain emotions model and the principles of emotions. Debrief how each person deals with emotion’s and create opportunity for discussion and re-frames to happen regarding emotion.


11h00 – 11h30 Meta-stating emotions Page 6

11h30 – 12h30 Meta –programs continued

Global – Detail

Matching – Mismatching

Why – How

Reflective – Active

Toward – Away-from

Options – Procedures

Page 7-12

12h30 – 13h00 Meta-stating concepts Page 13-14

13h00 – 14h00 Lunch

14h00 – 14h45 Personal Genius Page 15-18

14h45 – 15h30 Belief Change Page 19-20




learning.


CHOOSE NEW PEOPLE TO WORK WITH. Reinforce – THERE IS NO SUCH THING AS FAILURE, ONLY FEEDBACK. 3 triad sessions – ALL Skills. Coaching for 25 minutes each. Each triad timed as follows: Coach 25 Min, Feedback 10 Min, Break 5 Min. Total time of 2 hours Review and gain input from bench-markers. Provide summary forms to person capturing details – ASSIGN DELEGATES TO TRIADS AND POTENTIALLY ROLES.


Work through personal genius patterns and

develop own genius state.


Page 21

17h50-18h00 Each delegate shares their “take away” for the day. Remind about questions and celebrations board.


Patient

Firm

Clear

Warmly Challenging

Persistent

Able to stretch those who have not reached benchmark yet


Time Management and time meta-programs

Excuse blow out

Dragon dancing

Miracle question

Five year vision


Excuse blow out

Miracle question

Five year vision

Triads

Time elicitation







9h00 –10h00 Meta-programs continued

Counting – Discounting

Quantitative – Qualitative

Passive aggressive – Assertive

Judging – Perceiving

Necessity – Possibility

Compliant – Strong Willed

Page 23-28

10h00 – 10h30 Partner up and share 5 year visions with each other Page 29


11h00 – 11h30 Excuse blow out Page 30-32

11h30 – 12h15 Meta-stating dragons and Dragon dancing Page 33-38

12h15 – 13h00 Miracle question Page 39-40

13h00 – 14h00 Lunch




learning.


CHOOSE NEW PEOPLE TO WORK WITH. Reinforce – THERE IS NO SUCH THING AS FAILURE, ONLY FEEDBACK. 3 triad sessions – ALL Skills. Coaching for 25 minutes each. Each triad timed as follows: Coach 25 Min, Feedback 10 Min, Break 5 Min. Total time of 2 hours Review and gain input from bench-markers. Provide summary forms to person capturing details – ASSIGN DELEGATES TO TRIADS AND POTENTIALLY ROLES.


16h30 – 17h30 Time Elicitation Past, Present, Future – draw circle and assign sections to this Team elicitation of time line – Meta-Program in-time/through-time. Change to experience difference. Change back

Page 41-44

17:30-17:50 Review of the Day and Module Assign Homework: Complete reflection sheet for Day 8

Page 45

17:50-18:00 Each delegate shares their “take away” for the day. Remind about questions and celebrations board.


Celebratory

Reflective

Counting

Matching


Facilitation Model

Axes of Change

Consolidation of learning

Governance, ethics and confidentiality

Integration of the 9 days

My ideal client

My personal brand


My ideal client

My personal brand

Celebration

Hourly Facilitation Schedule: Module 3, Day 3. (Day 9)




8h40 - 8h45 Frames of mind for the day

8h45 – 9h30 The facilitation model Explain the link between challenging and nurturing and demonstrate how the various skills come together to enable sustainable change

Page 47-50

9h30 – 10h30 Axes of Change Introduce the model to demonstrate how we get client to effect change (Meta-programs have already been covered so just remind and show how they all work together)

Page 51-60


11h00 – 11h30 My personal brand as a coach Page 61-63

11h30 – 12h15 My ideal client Page 64-67

12h15 – 13h00 Governance, ethics and confidentiality Page 68-75

13h00 – 14h00 Lunch

14h00 – 15h30 Integration - pulling the nine days together. Reflect on the journey and demonstrate what was done on each day and how that contributes to their skill base. Also show what they do not have and the difference to the journey of becoming an external coach.

Page 76

15h30 – 16h00 Personal development plan and feedback forms

16h00 – 16h30 Close and take-aways Assign Homework

Assign external coaching slots

Set up buddy coaching

Coaching session with a real client.

Prep for final reflection interviews


Page 77

16h30 – 18h00 Celebration

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