face to-face or-on_the_couch_in_pajamas
TRANSCRIPT
“FACE-TO-FACE OR ON THE COUCH IN PAJAMAS: RESEARCH HELP FROM ANYWHERE!”
Toni Olivas & Ian ChanCalifornia State University San Marcoshttp://biblio.csusm.edu/
OBJECTIVES Identify cost-effective online/virtual reference
tools
Successfully conduct reference interaction techniques to use with distance students
INTRODUCTION Face-to-face or on the couch…
Libraries have limited budgets
Free or low-cost tools
OH THE PLACES WE COULD GO! Khan Academy
http://www.khanacademy.org/
University of Florida Digital Worlds Institute: http://youtu.be/RSLd-lSk9ts
CSUSM BACKGROUND California State University San Marcos
Founded 1989 Fastest growing of 23 CSU campuses 10,276 students CSUSM Temecula branch CSU Online
LIBRARY SERVICES
Local Students Distant Students•CSUSM databases•30 items (undergrad)/40 items (grad)•4 week checkout•Renewals•Holds•Recalls•Interlibrary Loan materials•Circuit materials•Instruction/Reference help
•Same•Same•Same•Same•Same•Same•Same•Same•Distance Services (Virtual/mail)
REVIEW OF LITERATURE For-profit B.A. + 400%
(U.S. Department of Education, 2011)
Initial expenditures on new equipment, software and training = substantial amount of time and money
capital & recurrent costs; production & delivery costs; fixed & variable costs
(Bartolic-Zlomislic & Bates, 1999)
REVIEW OF LITERATURE Software, training, licensing, maintenance,
monitoring costs
Bandwidth, network, security audit and compliance costs
Han, 2011
REVIEW OF LITERATURE 91.5% received little to no distance
education training while on the job (Fritts & Casey, 2010, p. 622)
Successful use of technologies = Instructor attitudes
(Askar & Umay, 2001; Huang & Liaw, 2005)
COST EFFECTIVE SOFTWARE Course Management Systems (CMS/LMS)
Blackboard Haiku LMS Coursekit Moodle
COST EFFECTIVE SOFTWARE Instant Messaging (IM) Services
Meebo LibraryH3lp Google YahooSpark (Ignite Realtime)
Openfire IM
COST EFFECTIVE SOFTWARE Screencast Applications
Captivate Camtasia iShowUJing (TechSmith)
Example: http://screencast.com/t/VLbs1DtTCRlm
http://www.the10most.com/entrepreneurs/10-useful-screencast-applications.html
COST EFFECTIVE SOFTWARE Video Chat
Google Video Chat TokBox iChatSkype
http://lifehacker.com/5088083/five-best-video-chat-applications
SUCCESSFUL INTERACTIONS1. Plan2. Make Friends w/IT3. Focus on Objectives4. Patient5. Clear6. Establish Relationship7. “Meet” Often
IAN CHAN, WEB DEVELOPER Cost? Features and need? Easy to use? Instillation difficulty? Future? Community?
Ian’s full online presentation: http://biblio.csusm.edu/dls/
CONCLUSION Be adventurous Make time try new things Listen to others Failure is OK! If I can do it, YOU can certainly do it!
EXAMPLES USED AT CSUSM Skype: http://www.skype.com/intl/en-us/home
Moodle: http://moodle.org/
Jing: http://www.techsmith.com/jing.html
Library á la carte: http://alacarte.library.oregonstate.edu/
Spark (Openfire): http://www.igniterealtime.org/projects/spark/
Drupal: http://drupal.org/
THANK YOU…QUESTIONS? PLEASE CONTACT US!
Toni Olivas, Education Librarian(760) 750-4333
[email protected]: toni.olivas
http://biblio.csusm.edu/people/tolivas
Ian Chan, Web Developer(760) 750-4835
[email protected]://biblio.csusm.edu/people/ichan
CSUSM Library: http://biblio.csusm.edu/