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F U R N I T UR E

PARTNERSHIP PACKAGE

PLEASE ALLOW 5 - 7 DAYS FOR PROCESSING

PARTNERSHIP PACKAGE

VENDOR:

E.J. LAUREN

DATE:

DATE REVISED:

JULY 22, 2014

NEW DEALER INFORMATION SHEET

Date: July 22, 2014

Vendor Code [assigned by Tepperman’s]:

Type of Business: Manufacturer of Stationary Upholstery

Legal Business Name: EJ Lauren, LLC

Street Address: 7750 Monroe Street

City: Paramount

Province/State: CA

Zip/Postal Code: 90723

Country: USA

Phone: (562) 633-2840

Fax: (562) 633-2844

Web Address: www.ejlauren.com

Remittance Address [if different than above]:

Street Address:

City:

Province/State:

Zip/Postal Code:

Country:

Sales Representative:

Name: Tammy Hein

E-mail: [email protected]

Phone: (949) 690-7355

A/R Contact:

Name: Sandra Araujo


Phone: (562) 633-2844

Web Address [if applicable]:

Login:

Password:

[Login & Password: for invoice and/or credit retrieval if available]

Payment Currency: USD CDN

Terms: 1% 30 from inv OR net 30 ROG

Credit Collections:’S

Name: Verde Capital Funding, LLC - Contact: Adriana


Phone: Email communication requested

NEW DEALER INFORMATION SHEET [Cont’d]

Parts Contact:

Name: Karina Huerta


Phone: (562) 633-2840

High Resolution Image Contact:

Name: Nicole Garcia


Phone: (562) 633-2840

Web Address [if applicable]: www.ejlauren.com

Login: TEPP1925

Password: OUELLETTE

Technical Image Requirements:

Product images submitted to Tepperman’s must meet the following technical specifications.

· JPEG [j.peg/.jpg] format.

· Image pixel dimensions of at least 300 DPI. A minimum of 2500 pixels width or height.

Tepperman’s Standards for Product Images:

The image supplied must be of the product purchased. If the image does not represent exactly the product purchased this needs to be communicated by e-mail to Tepperman’s Marketing Clerk.

Tepperman’s requests that Product Images be submitted to the Associate Buyer two weeks from date new product purchase order(s) have been issued.

Purchase Order Contact:

Name: Karina Huerta


Phone: (562) 633-2840

Web Address [if applicable]:

Login:

Password:

.

FREIGHT

Please specify details for transportation of the product from the supplier’s factory/warehouse to Tepperman’s warehouses:

Freight Prepaid: Yes No

Minimum PO $ amount:

IF FREIGHT IS NOT PREPAID:

Freight arranged by supplier: Yes No

IF SUPPLIER IS ARRANGING FREIGHT:

Invoicing of freight will occur: on each invoice

on a separate freight invoice

Freight rate:

Fuel surcharge rate:

If basis of freight rates involves a calculation, please provide details of the calculation and any other information which will assist with the validation of invoiced freight amounts.

DUTY

All product imported into Canada is required to comply with Canada Border Services Agency requirements for importation and customs clearance.

Products which qualify for preferential tariff treatment under the North American Free Trade Agreement (NAFTA) will require the completion of NAFTA certificates of origin. If the supplier prepares blanket NAFTA certificates, the certificates must be forwarded to Tepperman’s Director of Marketing Operations. NAFTA certificates which cover a single importation must be included with the paperwork provided to Tepperman’s customs broker.

All customs clearance for Tepperman’s is handled by C.H. Robinson Worldwide. Please refer to page 8 for contact information.

CREDIT INFORMATION

· APPENDIX C

TEPPERMAN’S CONTACTS

A/P Furniture Contact [Billings & Claims]:

Name: Ceasar Cahoy

Title: A/P Furniture Coordinator

E-Mail: [email protected]

Phone: 519-969-3063 Ext.1482

Marketing Department Furniture Contact:

Name: Brian Kelly

Title: Inventory Control Manager


Phone: 519-969-3063 Ext.1428

Name: Nathalie Nguyen

Title: Inventory Coordinator


Phone: 519-969-3063 Ext.1438

Name: Sean MacNeill

Title: Associate Buyer Softgoods


Phone: 519-969-3063 Ext.1476

Name: Tanya Nikolic

Title: Associate Buyer Casegoods


Phone: 519-969-3063 Ext.1496

STORE LOCATIONS & CONTACTS

Windsor

Address: 2595 Ouellette Ave. ● Windsor ● Ontario ● N8X 4V8 ● Canada

Phone: 519-969-9700

Fax: 519-969-2279

Tepperman's Sales Leader: Simon Hales


Ext: 1416

Assistant Sales Manager: Pamala Delisle


Ext: 1458

London

Address: 1150 Wharncliffe Rd. S ● London ● Ontario ● N6L 1K3 ● Canada

Phone: 519-433-5353

Fax: 519-433-7836

Tepperman's Sales Manager: Ammar Dakhil


Ext: 5262

Teppermans Sales Manager: Brian Goldoni


Ext: 5204

Chatham

Address: 535 Grand Ave. E. ● Chatham ● Ontario ● N7L 3Z2 ● Canada

Phone: 519-351-6034

Fax: 519-351-3452

Sales Leader: Louisa Valihora


Ext: N/A

Sarnia

Address: 1380 London Rd. Unit 109 ● Sarnia ● Ontario ● N7S 1P8 ● Canada

Phone: 519-541-0100

Fax: 519-541-0222

Sales Leader: Kelly Ash


Ext: N/A

LOGISTICS CONTACTS

TEPPERMAN’S WAREHOUSE LOCATIONS & HOURS

Windsor

Address: 2595 Ouellette Ave. ● Windsor ● Ontario ● N8X 4V8 ● Canada

Hours: Monday – Friday

7:00am – 3:30pm

London

Address: 1150 Wharncliffe Rd. S ● London ● Ontario ● N6L 1K3 ● Canada


7:00am – 3:30pm

CENTRAL RECEIVING OFFICE

Phone: 519-680-9884

Ext.: 5305


7:00am – 3:30pm

Please note that shipments will not be received without an appointment.

CUSTOM BROKER

C.H. Robinson International Inc.

Address: 2200 Avenue Reverchon ● Suite 260 ● Dorval ● QC ● H9P 2S7 ● Canada

Phone: 514-636-8694

Fax: 514-636-6181


FREIGHT FORWARDER [INLAND]

C.H. Robinson Worldwide

Address: 1828 Blue Heron Drive ● Suite 35 ● London ● ON ● N6H 0B7

Phone: 519-964-3141

Fax: 519-858-2757

Toll Free: 800-244-7099


Web Site: www.chrobinson.com

To avoid delays, please pre-book all pick up appointments 48 hours in advance of purchase order ready date with C.H. Robinson Worldwide.

LOGISTICS CONTACTS [Cont’d]

FREIGHT FORWARDER [CONTAINER]

C.H. Robinson International Inc.

Address: 2200 Avenue Reverchon ● Suite 260 ● Dorval ● QC ● H9P 2S7 ● Canada

Phone: 866-765-8830

Fax: 514-636-6181


To avoid delays, please pre-book all containers for sailing one week in advance of purchase order ready date with C.H. Robinson International Inc..

In order for all documents to reach Canada customs on time, required documents should be sent on the same day as sailing. If any of the required documents are missing Canada Customs will pull the container in for customs & security inspection, with cost running in the hundreds and sometimes thousands of dollars. Cost due to incomplete information submission for Canada Customs will be communicated back to shipper.

REQUIRED DOCUMENTS:

· Commercial Invoice / Customs Invoice

· Packing Slip

· Original stamped fumigation / disinfection certificate [if applicable]

· Original stamped certificate of original / Bill of Lading

· Form A and/or Exporters statement of origin

WARRANTY

Please affix a copy of manufacturer’s warranty to the Partnership Package.

PARTS PROCEDURE

In the event of damages or defective merchandise, parts requests will be processed through a Tepperman’s Customer Service Representative.

The manufacturer shall be responsible for the freight, duties and brokerage of parts ordered due to warrantable failure unless shipped via container.

North American Manufacturers

1. Tepperman’s requests replacement parts ship within 10 business days from date of order with the exception of cut and sew parts, which we request shipment within 15 business days from date of order.

Container Direct Manufacturers

1. Tepperman’s requests replacement parts stocked in North America ship within 10 business days from date of order. Please supply an itemize list, merchandise specific of available warrantable parts in APPENDIX D and return to Director of Customer Care, Robert Landgraff (e-mail: [email protected] ).

2. Tepperman’s requests a service start-up kit of replacement parts that are only available from overseas to ensure timely repair of defective merchandise due to warrantable failure. Please supply an itemize list, merchandise specific of available warrantable parts in APPENDIX D and return to the Director of Customer Care, Robert Landgraff (e-mail: [email protected] ).

Tepperman’s will submit a parts order based on information provided for the service start-up kit.

ANY LIMITATIONS to your chargeback/warranty claims policy please define below:

CHARGEBACK PROCEDURE

Manufacturers are supplied the following information through the claims process for merchandise that falls under warrantable failure:

1. Date

2. Model number

3. Product description

4. Delivery date to customer (if applicable)

5. Customer report date (if applicable)

6. Customers sales order number (if applicable)

7. Warrantable damage or defective description

8. Detailed description of repair

9. Credit amount for labor costs to repair or markdown allowance

10. Photo documentation of damage(s)

ONTARIO LAW LABEL REQUIREMENTS

Ontario - Upholstered and Stuffed Articles Act

Currently, Ontario is one of three provinces in Canada to have legislation governing the labeling of upholstered and stuffed articles. (The other two provinces are Manitoba and Québec.) The Ontario Act broadly defines “upholstered and stuffed articles” to mean “an article any part of which contains stuffing”, and requires that such articles be labeled as prescribed by the Regulations immediately after their manufacture, with the labels applied so that they are easily visible. The sale of such articles without the required labels is prohibited.

Please refer to the TSSA web site for legislation details:

http://www.tssa.org/regulated/upholstered/default.asp

PRESCRIBED LABEL FORMAT

Note:

· Minimum size does not include sewing edges or contents to be declared.

· Labels must be non-paper, made of a white durable fabric or synthetic material such as tyvek, mylar, linen or a material equivalent in strength to those materials, and detail to be in black only.

· Labels must be securely affixed in a conspicuous area of the article.

· The Upholstered and stuffed Articles Program of the Technical Standards and Safety Authority offers an optional Label Approval Service, which assists our customers in reducing non-compliance issues from occurring at the retail level. For more information about the Label Approval Service, please call or email Eva Izzo at [416] 734-3461 / Toll Free 1-877-682-8772 or email at [email protected].

·

PARTS LIST [CONTAINER DIRECT]

· Please provide a list of available parts to Director of Customer Care: [email protected] .

· Note: A start-up-kit of replacement parts will be ordered for pieces only available direct from Asia to ensure we are able to quickly repair identified warrantable issues.

Parts: North America Warehouse

Parts: Container Direct

MODEL #

PART #

PART DESCRIPTION

2595 OUELLETTE AVE. ● WINDSOR ● ONTARIO ● N8X 4V8

Phone: 519-969-9700 ● Fax: 519-969-5247● www.teppermans.com

1

2595 OUELLETTE AVE. ● WINDSOR ● ONTARIO ● N8X 4V8

Phone: 519-969-9700 ● Fax: 519-969-5247● www.teppermans.com

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