external user training - moh.gov.sg
TRANSCRIPT
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External User Training
&
1
Correct as of 16 September 2021
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Agenda (1/2)
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Duration Agenda Learning Objective
25 minutes House Rules 1. House Rules
Introduction to HCSA and HALP 1. Introduction to HCSA2. Introduction to HALP3. Overview of Application Processing4. Overview of HALP Functionalities5. Overview of HALP User Roles6. Payment Methods7. Supported Desktop Browsers8. Supported Mobile Browsers
Data Verification Exercise 1. Data Verification Exercise in HALP
Helpdesk Support 1. Helpdesk Support and other training resources
HALP System Demo
15 minutes Login 1. Logging into HALP
Navigation, Inbox and Manage Account 1. Navigation and Inbox2. Manage Account
10 minutes Q&A
10 minutes break
30 minutes New Application 1. New Application
10 minutes Self-Assessment Checklist, Indicate Preferred Inspection Date
1. Self-Assessment Checklist and Indicate Preferred Inspection Date
10 minutes Q&A
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Agenda (2/2)
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Duration Agenda Learning Objective
10 minutes break
20 minutes Renewal 1. Renewal (Single LicenceRenewal)
Request for Change 1. View and Replace Personneli. Add New Personnel
Data Verification 1. Verify licence information2. Request for change – Update
CGO information
25 minutes Rectify Non-Compliances, Reschedule Appointment,Request for Information, Withdrawal, Cessation
1. Rectify Non-Compliances2. Reschedule an Appointment3. Request for Information4. Withdrawal5. Cessation
15 minutes Q&A and Wrap Up 1. Q&A
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External Training Session - House Rules (1/2)
• The session will be recorded for training purposes.
• This session is on navigation and demonstration on functionalities of the new IT system, HealthcareApplication and Licensing Portal (HALP).
• Any queries regarding HCSA policies or processes will be collated and taken back to be answered andshared separately.
Video and Microphone Settings
• To respect all attendees, all video & microphones are disabled by default. You will be able to be seen and heard during the Q&A section (more on this soon).
Chat Settings
• Please note that attendee chat has been disabled, and you will be able to raise questions during the Q&A section, either by posting or sharing verbally (more on this soon).
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External Training Session - House Rules (2/3)
Question and Answer (Q&A) – Written
1) Submit your questions in the Zoom Webinar Q&A Forum:
1. Select the ‘Q&A’ button
2. Enter your question in the pop-up box
3. Click ‘Send’ once you are done
4. Feel free to upvote questions
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External Training Session - House Rules (2/3)
Question and Answer (Q&A) - Verbal
2) Asking your question verbally during the Q&A :
1. If you wish to speak, please click ‘Raise Hand’ to inform the moderator
2. Wait for the moderator to call on you
3. A pop-up box will appear to invite you to unmute yourself. Click on this to activate your mic.
4. Once you are done, remember to turn off your mic in the bottom-left corner.
.
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INTRODUCTION TO HCSA AND HALP
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1. Introduction to HCSA (1/4)
• The content to be shared during this training on the Healthcare Services Act (HCSA) is not exhaustive andtouches on main points that are related to the new licensing system, which will be covered in the laterportions of this session
• For more detailed information on HCSA, please visit www.HCSA.sg to access resources on the act, itsservices, and the implementation approach and transition from PHMCA.
• For any further queries specific to HCSA, details on how you can send in such queries to MOH can be foundon the HCSA website.
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1. Introduction to HCSA (2/4)
• The Healthcare Services Act (HCSA) will replace the existing Private Hospitals and Medical Clinics Act(PHMCA).
• In addition to better safeguarding the safety and well-being of patients in the changing healthcareenvironment while enabling the development of new and innovative services that benefit patients, HCSAwill also strengthen governance and regulatory clarity for better continuity of care to patients throughaddressing the wider issues of patient welfare
Some highlights of HCSA are:
• Services-Based Licensing: Healthcare providers will be licensed based on the type of services they provide
a. Licensable Healthcare Services (Underlying Services)
b. Special Licensable Services (SLS)
• Services which can only be provided if the licensee is granted a licence for at least one of thelicensable healthcare services prescribed as underlying to that special licensable healthcare service
• E.g. Nuclear Medicine Imaging or Assay Services
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1. Introduction to HCSA (3/4)
• Refined Roles And Responsibilities Of Key Personnel to strengthen governance and oversight of healthcare services through the following roles:
a. Licensee
b. Key Appointment Holder
c. Principal Officer (PO)
d. Clinical Governance Officer (CGO) – For selected services (e.g. Radiological Service, Clinical Laboratory Service, etc.)
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1. Introduction to HCSA – Terminologies (4/4)
• Mode of Service Delivery
a. Licensed-Premises
b. Conveyance
• Business Name
– Will replace the previously used HCI Name
– To support the service-based licensing regime, licensees will be given the flexibility to assign a Business Name for each service they are providing
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2. Introduction to HALP
▪ HALP (Healthcare Application & Licensing Portal) is the new one-stop licensing portal that will replacethe existing e-licensing system (eLis)
➢ ALL HCSA licensing application to be done online, e.g. applying for new services, renewing licencesor making changes to your licence(s);
➢ ALL Data to be submitted online, e.g. submitting data for Laboratory Developed Tests (Phase 1)and Assisted Reproduction (Phase 2); and
➢ Approved licences may be downloaded or printed from HALP
• Licensees which still have PHMCA licence(s) (e.g. clinics, hospitals, nursing homes), will still be required to use the eLis system for their licensing matters. This will be until these services are ported over to HCSA at each respective Phase
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• Login to HALP (https://halp.moh.gov.sg) using CorpPass or SingPass.
• Select the types of services provided.
• Key in licensing details and other service-related information.
• Attach supporting documents.
• Pay the fees computed and submit the licence application.
• Indicate preferred inspection date.
3. Overview of Application Processing
1. Application
Submit application at
least 2 MONTHS
before
commencement
date
• Fill in Self-assessment Checklist.
• Receive confirmation on inspection date.
• Ensure documents are ready for inspection (e.g., MOM’s Registration for Pressure Vessels, NEA’s Licence for Irradiating Equipment etc.)
• Inspectors may contact you for further clarifications after inspection.
2. Inspection
• Receive email notification on application status when all licensing requirements are met.
• View e-licence on HALP upon approval.
• Make amendments to your licence should there be any changes required.
• Renew licence on HALP not later than 2 months from the expiry date. 3. Outcome
4. Post-Approval
For more details, refer to our website at https://www.moh.gov.sg/hcsa/home.
One licence will be issued per mode of
service delivery.
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4. Overview of HALP Functionalities (1/2)
• New Application
• You can apply for new services and special licensable services (SLS) under HCSA.
• Renewal of Licences
• You can renew their HCSA Service Licence(s) in HALP.
• You may choose to either renew one licence or multiple licences together. In the case of a single
licence renewal, you will be allowed to edit/ make changes to licence information.
• Request for Change
• You can make amendments to your existing licence information.
• You can also view and edit your Personnel List, Mode of Service Delivery List, as well as perform
Change of Licensee and Change of Licence information.
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4. Overview of HALP Functionalities (2/2)
• Online Appointment
• You can indicate your preferred inspection date range in the system, and reschedule inspections
(where applicable).
• Rectify Non-Compliances (NC)
• You can follow up and rectify non-compliances identified during the inspections.
• Request for Information
• You can submit additional information or documents requested by MOH for processing your
application.
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5. Overview of HALP User Roles
There are 2 user roles available in HALP:
1. Company Administrator: Create, Edit, De-activate and Re-activate other authorised user accounts in
the same organization
2. Authorised User: Access HALP as an HCSA Applicant or Licensee to manage HCSA licences
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6. Payment Methods
4 Payment Methods
Only applicable
for Licensees that
have an existing
GIRO account
setup
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7. Supported Desktop Browsers
Microsoft EdgeVersion 83.0.478 and up
Mozilla FirefoxVersion 96.0 and up
Google ChromeVersion 90.0.4430 and up
Internet Explorer (Not recommended)
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8. Supported Mobile Browsers
Microsoft Edge(Android)
Version 83.0.478 and up
Mozilla Firefox(Android and iOS)
Version 96.0 and up
Google Chrome(Android & iOS)
Version 90.0.4430 and up
Safari(iOS)
Version 14.2 and up
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Data Verification Exercise (1/2)
• You will be participating in Data Verification (DV) Exercise in HALP.
– 1st Oct 2021 (Selected Lab Licensees, EAS/MTS)
– 1st Nov 2021 (All Other Licensees for Phase 1)
• The purpose of the DV Exercise is to ensure that your licence information is up-to-date and accurate for a seamless transition into HCSA.
• It is also to update service and personnel related information that may have changed during the service mapping exercise.
– Your licence information will be ported over to the new licensing system, HALP.
– Services will be ported over to HALP at each implementation phase.
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Data Verification Exercise (2/2)
• What will you need to do for Data Verification Exercise?
– Login to HALP
– View your migrated licence information
– Ensure that the migrated data is updated/correct
– Update any outdated/incorrect information
– Provide new information that is required under HCSA (For e.g. Clinical Governance Officer (CGO), Key Appointment Holder (KAH))
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Helpdesk Support
Phone and email touchpoints will be set up to help licensees
• Helpdesk Support (For HALP)
– Email: [email protected]
– Number: 6768 9796
– Helpdesk Support Hours: Mon to Fri, 8am to 8pm (excluding PH)
– Training Guides: https://www.moh.gov.sg/hcsa/phase-1
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APPENDIX
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LOGIN
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LOGGING INTO HALP
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Step 1 – Select HALP on the landing page
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URL: https://halp.moh.gov.sg
Select Healthcare Application and
Licensing Portal (HALP) on the
landing page.
Proceed with Login with SingPass.
Please ensure your
CorpPass admin
grant you access to
HALP CorpPass
(ServiceID: MOH-
HALPCP)
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Step 2 - Dashboard
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The dashboard will be displayed upon
successful login.
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NAVIGATION AND INBOX
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Step 1 - Dashboard
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The dashboard will be displayed upon Login.
You can view new messages, application drafts
and active licences from the dashboard.
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Step 2 - Inbox
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View Inbox for messages on
applications submitted
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MANAGE ACCOUNT
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Step 1 - Select Manage Account
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Click on your user name to Manage
Account under the drop-down option.
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Step 2 - View and Manage User Accounts
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For Company Administrator:
The list of user accounts will be
displayed. You can either Edit or
Create new user accounts.
For Authorised User: You can Edit
your own user account.
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Step 3a - Create New Account
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To create account, fill in the required
fields.
Click Save to create account.
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Step 3b - Edit Account
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To edit account, fill in the fields to be
updated.
Click Save to save the changes to
the account.
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NEW APPLICATION
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Go to eServices. From the drop-down
menu, select Apply for a New Licence.
Step 1 - Navigate to eServices > Apply New LicenceStep 1 - Navigate to eServices > Apply New Licence
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Step 2 – Select Service
Select the service to apply and
click Continue
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Step 3 – Read Preliminary Information
Go through the Preliminary
Information provided and click
Proceed when done.
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Step 4a – Provide Licensee Details
Use the drop-down
menu to add a new
licensee
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Step 4b – Provide Licensee Details
Fill in Licensee Details in
the appropriate fields and
click Next
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Step 5a – Provide Mode of Service Delivery Details
Select the Mode of Service Delivery
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Step 5b(i) – Provide Mode of Service Delivery Details
Mode of Service Delivery:
View (if existing mode of service
delivery is selected) or Fill in the
details of the new mode of service
delivery.
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Step 5b(ii) – Provide Mode of Service Delivery Details
Fill up details for Mode of Service
Delivery and click Next.
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Step 6 – Provide Primary Documents
Primary Documents:
Upload Primary Documents
(Fire Safety Certification and any
other supporting document).
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Step 7a – Provide Service-Related Information
Fill in the Business Name and
click Next.
Business Name:
The business name by which the
applicant needs to provide or
continue the licensable healthcare
service, e.g. X Hospital, Y
Laboratory, Z Ambulance and
Medical Transport. The business
name will be reflected in the
Licence when it is granted.
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Step 7b – Provide Service-Related Information
Service-Related Information:
Scroll down to view the full list and
select the Disciplines that apply.
Click Next.
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Step 7c(i) – Provide Service-Related Information
Add/ Assign a CGO:
Select I’d like to add new
personnel and fill in the details, if
personnel is not in the drop-down
list.
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Step 7c(ii) – Provide Service-Related Information
} These fields will be auto
populated upon entering of valid
Professional Regn. No.
Fill in the particulars of your
CGO and click Next
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Step 7d – Provide Service-Related Information
Section Leader
Fill in the particulars for Section
Leader, and click Next
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Step 7e – Provide Service-Related Information
Laboratory Disciplines Allocation:
Select CGO and Section Leader to
assign to each Discipline, and click
Next.
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Step 7f – Provide Service-Related Information
Add/ Assign a PO:
Select I’d like to add new
personnel and fill in the details, if
personnel is not in the drop-down
list.
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Step 7g – Provide Service-Related Information
Add/ Assign a Key Appointment
Holder:
Select I’d like to add new
personnel and fill in the details, if
personnel is not in the drop-down list.
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Step 7h – Provide Service-Related Information
Add/ Assign MedAlert Person:
Select I’d like to add new
personnel and fill in the details, if
personnel is not in the drop-down list
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Step 7i – Provide Service-Related Information
Service-Related Documents:
Upload Service-Related
Documents (e.g. CGO
Qualification) and click Preview
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Step 8 – Preview and Submit
Review Licensee Details, Mode of Service
Delivery, Primary Documents and Service-
Related Information.
Next, fill up all items under Declarations.
Click Submit to continue with payment.
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Step 9 – Payment
Review the application before
payment.
Select Payment Method.
Click Pay to make payment.
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Step 10 – Acknowledgement
Upon successful payment, you will be presented
with an acknowledgement message. Click on
Indicate Preferred Inspection Date, Submit Self-
Assessment or Apply for Another Licence to
further interact with applications.
Click on Go To Dashboard to go back to
dashboard.
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SUBMIT SELF-ASSESSMENT CHECKLIST
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Step 1 – Submit Self-Assessment
After applying for a New Licence Application,
click on Submit Self-Assessment
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Step 2 – Submit Self-Assessment
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Click on Fill to fill in the Self-
Assessment List.
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Step 3 – Submit Self-Assessment
62
Fill in the Self-Assessment for both General
Regulation and Clinical Laboratory (for example).
Click Submit.
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Step 4 – Submit Self-Assessment (Example)
63
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Step 5 – Submit Self-Assessment
64
1. Click View to view your Self-Assessment
2. Once it’s done, Click Submit or
3. Click Print to print your self-assessment
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Step 6 – Submit Self-Assessment
65
Acknowledgement Page will be shown. Click
Done to return to Dashboard.
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INDICATE PREFERRED INSPECTION DATE
66
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Step 1 – Indicate Preferred Inspection Date
After applying for a New Licence
Application, click on Indicate
Preferred Inspection Date
67
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Step 3 – Indicate Preferred Inspection Date
68
Select the Preferred date for inspection
(Start) and Preferred date for inspection
(End) from the date-picker
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Step 3 – Indicate Preferred Inspection Date
69
After selecting the dates,
click Submit.
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Step 4 – Indicate Preferred Inspection Date
70
Acknowledgement Page will be
shown.
Click Done to return to Dashboard
Page
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VIEW ACTIVE LICENCE
71
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Step 1 – Select Licence
72
Select the Licences tab
on the dashboard
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Step 2 – Print Active Licence
73
Select the Licence you
want to print and click on
Print.
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Step 3 – View Licence
74
The licence will be
downloaded in a zip folder.
Click the zip folder to open
your downloaded licence.
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Step 4 – Open to View Licence
75
Double click to open and you
can view the Active Licence
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Step 5 – View Licence*
76
*Note: Sample Licence Template
(subjected to changes).
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RENEWAL
77
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A. RENEW A SINGLE EXISTING LICENCE
78
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Step 1 - Select Licence to Renew
79
Under Dashboard, click on
Licences tab.
Select the checkbox to select
the licence to renew and click
Renew
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Step 2 - Proceed with Licence Renewal
80
Review the selected licence for renewal.
Click Proceed.
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Step 3a - Review Licence Information before Renewal (1/2)
81
Review licence information and
click on Edit if changes are
necessary.
Otherwise, proceed to fill up
Declarations and click Submit
to continue.
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Step 3b - Renewal with changes (if any) (1/3)
82
If changes are required
(Renewal with changes):
For example, if you wish to make
changes for Mode of Service
Delivery, expand the section and
select Edit.
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Step 3b - Renewal with changes (if any) (2/3)
83
Click on Edit to make the
necessary changes.
The fields will now be editable.
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Step 3b - Renewal with changes (if any) (2/3)
84
After making the changes, click
Preview to continue to the next page.
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Step 4 - Fill in Declarations and Effective Date of Change
85
You may review your licence
information before submission.
Next, fill in all items under
Declarations.
Click Submit to continue.
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Step 5 - Payment
86
Review the renewal
application before payment.
Select Payment Method.
Click Pay to make payment.
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Step 6 - Successful Renewal Submission
87
Upon successful submission and
payment for renewal application,
system displays Submission
Successful page.
Click Go to Dashboard to return
to dashboard.
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B. RENEW MULTIPLE EXISTING LICENCES
88
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Step 1 – Select the Licences that you wish to renew
89
Select the Licences that
you wish to renew and click
Renew.
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Step 2 – Confirm on the selected licences for Renewal
90
There will be a pop-up window to
show that no changes are required
for all licences.
Click OK to continue.
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Step 3 – Instruction for Renewal Application
91
Confirm your licences details
to renew.
Click Proceed to continue
Confirm your licences details to
renew.
Click Proceed to continue
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Step 4a – Licence Review
92
Expand each section to view
the licence information.
Click Preview the Next Service to view
the licence information for the next
service.
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Step 4b – Licence Review
93
Click Submit to continue
Expand each section to view
the licence information.
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Step 5 – Payment Summary
94
Review the renewal applications before payment.
Select Payment Method.
Click Pay to make payment.
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Step 6 – Renewal Acknowledgement
95
Upon successful submission and
payment for renewal application, system
displays Submission Successful page.
Click Go to Dashboard to return to
dashboard.
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REQUEST FOR CHANGE
96
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A. REQUEST FOR CHANGE - CHANGE OF LICENSEE
97
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Step 1 - Change of Licensee
98
Select Licences from
Dashboard
You may also fill in any
Search Criteria and click
on Search to retrieve the
search results.
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Step 2 - Change of Licensee
99
Tick the checkbox to select the
licence that you wish to amend.
Click Amend to proceed.
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Step 3 - Change of Licensee
100
Select Change of Licensee and
click Next to proceed.
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Key in the UEN of Licensee to
transfer to.
Step 4a - Change of Licensee
101
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After keying in the UEN,
select the licensee from the
drop-down list on Please
Select the licensee to
transfer to.
Click Next to continue
Step 4b - Change of Licensee
102
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103
Step 5a - Change of Licensee
Fill in the reason for
licence transfer
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104
Step 5b - Change of Licensee
Next, fill in the email address of
transferee and upload the letter of
undertaking.
Tick ‘I declare that the information that I
have submitted is true’ and click Next.
Note: Declaration message displayed in
the screenshot here is a sample
(subjected to changes).
![Page 105: External User Training - moh.gov.sg](https://reader031.vdocuments.site/reader031/viewer/2022012518/61921460c6ca32527f763023/html5/thumbnails/105.jpg)
105
Step 6a - Change of Licensee (1/2)
After clicking Next, a
preview will be displayed -
verify that the information is
correct.
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106
Step 6b - Change of Licensee (2/2)
Click Next after reviewing the
information.
Note: Declaration message
displayed in the screenshot is a
sample (subjected to changes).
Letter of undertaking.jpg
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107
Step 7 - Change of Licensee
Review the application before
payment.
Select Payment Method.
Click Pay to make payment.
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108
Step 8 - Change of Licensee
A Submission successful page will
be displayed once payment has
been made. Click Go to
Dashboard to return to dashboard
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B. REQUEST FOR CHANGE – CHANGE OF LICENCE
INFORMATION
109
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Step 1 - Change of Licence Information
110
Select Licences from
Dashboard.
You may also fill in your
Search Criteria and click
on Search to retrieve
the search results.
![Page 111: External User Training - moh.gov.sg](https://reader031.vdocuments.site/reader031/viewer/2022012518/61921460c6ca32527f763023/html5/thumbnails/111.jpg)
Step 2 - Change of Licence Information
111
Tick the checkbox to select the
licence that you wish to amend.
Click Amend to proceed
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Step 3 - Change of Licence Information
112
Select Change of Licence
Information and click Next
to proceed.
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Step 4 - Change of Licence Information
113
Select the category of
information you want to edit by
expanding the sections.
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Step 5 - Change of Licence Information
114
Review the information
you wish to amend and
click Edit.
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Step 5a - Change of Licence Information
115
Click Next after editing to
save changes and proceed
to the next section.
You’ll be directed to
section you have
selected for amendment.
Business Name:
Click Skip to skip this
section or Edit to amend
the details.
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Step 5b - Change of Licence Information
116
Disciplines/ Modalities (if
applicable):
Click Skip to skip this section or
Edit to amend the details.
Click Next after editing to
save changes and
proceed to the next
section.
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Step 5c(i) - Change of Licence Information
117
Clinical Governance Officer (CGO):
Click Skip to skip this section or Edit to amend
the details.
For example, to update CGO Mobile No., click
on Edit.
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Step 5c(ii) - Change of Licence Information
118
After updating the information you wish to
amend, click Next to save changes and to
proceed to the next section.
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Step 5d - Change of Licence Information
119
Section Leader:
Click Skip to skip this section
or Edit to amend the details.
Click Next after editing to
save changes and proceed
to the next section.
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Step 5e - Change of Licence Information
120
Disciplines Allocation:
Click Skip to skip this section
or Edit to amend the details.
Click Next after editing to
save changes and proceed
to the next section.
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Step 5f - Change of Licence Information
121
Principal Officer:
Click Skip to skip this section
or Edit to amend the details.
Click Next after editing to
save changes and proceed
to the next section.
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Step 5g - Change of Licence Information
122
Key Appointment Holder:
Click Skip to skip this section
or Edit to amend the details.
Click Next after editing to
save changes and proceed
to the next section.
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Step 5h - Change of Licence Information
123
MedAlert Person:
Click Skip to skip this section
or Edit to amend the details.
Click Next after editing to
save changes and proceed
to the next section.
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Step 5i - Change of Licence Information
124
Service-related Documents:
Click Skip to skip this section
or Edit to amend the details.
After updating the necessary
details, proceed with Preview.
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Step 6(i) - Change of Licence Information
125
On the Preview Page, you may click
on the small arrows to expand and
review the changes made.
Expand Declarations to fill in the
items in the section.
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Step 6(ii) - Change of Licence Information
126
Under Declarations, you may
indicate the preferable date for
the changes to be effective.
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Step 7 - Change of Licence Information
127
Click Pay to proceed.
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Step 8 - Change of Licence Information
A Submission successful page will be
shown once payment has been
made. Click Go to Dashboard to
return to dashboard.
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C. REQUEST FOR CHANGE – MODE OF SERVICE
DELIVERY LIST
129
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Step 1 - View and Edit Mode of Service Delivery Info
130
Select Mode of Service Delivery List
from the Navigation Bar
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Step 2 - Edit Mode of Service Delivery Info
131
Click on the address that you
want to edit for Mode of
Service Delivery
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Step 3a - Edit Mode of Service Delivery Info
132
Click Edit to update your Mode of Service
Delivery Info.
Note: The changes will be applied to other
licences associated with this mode of
service delivery.
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Step 3b - Edit Mode of Service Delivery Info
133
Edit your info by filling in
the details you want to
change
Click Preview once you are
done editing your information.
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Step 4 - Edit Mode of Service Delivery Info
134
After selecting on the
payment method, click Pay
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Step 5 - Edit Mode of Service Delivery Info
A Successful Amendment Page will be
displayed once payment has been made.
Click Go to Dashboard to return to
dashboard.
![Page 136: External User Training - moh.gov.sg](https://reader031.vdocuments.site/reader031/viewer/2022012518/61921460c6ca32527f763023/html5/thumbnails/136.jpg)
D. REQUEST FOR CHANGE – PERSONNEL LIST
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Personnel List - Changes Allowed
1. Change Information of Personnel
2. Replace Personnel
137
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D1. CHANGE INFORMATION OF PERSONNEL
138
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Step 1 - View and Edit Personnel List
139
Select Personnel List
on the navigation bar
from the dashboard
![Page 140: External User Training - moh.gov.sg](https://reader031.vdocuments.site/reader031/viewer/2022012518/61921460c6ca32527f763023/html5/thumbnails/140.jpg)
Step 2 - View and Edit Personnel List
140
On the Personnel List page,
select the Personnel that you
would like to edit
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Step 3 - Edit Personnel
141
Click Edit to update
Personnel Info
The Personnel Amendment
page shows the Name,
NRIC, Licence No. and
Roles of the Personnel
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Step 4 - Edit Personnel
142
Select Change the
Information of this Personnel
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Step 5 - Edit Personnel
143
Update the Personnel Information
Note: ID No. cannot be updated.
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Step 6 - Edit Personnel
144
Select Change the
Information of this Personnel,
then edit the Personnel info.
Click Preview to proceed.
For example, you may
update the Mobile
No.
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Step 7 - Edit Personnel
145
Payment summary will be displayed.
Click Pay to proceed.
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Step 8 - Edit Personnel
A Submission successful page will be shown
once payment has been made.
Click Go to Dashboard to return to dashboard
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D3. ADD NEW PERSONNEL
147
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Step 1 – View Personnel
148
On the Personnel List page,
select the Personnel that you
would like to edit
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Step 2 - Add New Personnel
149
Click Edit to update
Personnel Info
The Personnel Amendment
page shows the Name,
NRIC, Licence No. and
Roles of the Personnel
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Step 3 - Add New Personnel
150
Select Replace with Another Personnel
and there will be a drop-down menu shown.
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Step 4 - Add New Personnel
151
Click on Please Select
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Step 5 - Add New Personnel
152
Click on I’d like to add a new personnel
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Step 6 - Add New Personnel
153
Scroll down and fill in the new
personnel details
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Step 7 - Add New Personnel
154
After filling in personnel
information, click on
Preview.
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Step 8 – Add New Personnel
155
Payment summary will be displayed.
Click Pay to proceed.
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Step 9 – Add New Personnel
156
A Submission successful page will be shown
once payment has been made.
Click Go to Dashboard to return to dashboard
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RECTIFY NON-COMPLIANCES (IF ANY)
157
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Step 1 – Rectify Non-compliances
After receiving a Message to
Submit Documentary Proof of
Rectification, click on it.
158
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Step 2 – Rectify Non-compliances
Note: The Non-compliances listed in
this slide and subsequent slides are
not an actual representation of what
will be displayed in the system.
1. Upon opening the Message
Content,
2. Click on here to submit your
rectifications
159
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Step 3 – Rectify Non-compliances
Click on Rectify.
160
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Step 4 – Rectify Non-compliances
1. Click Upload to upload the
necessary documents for
rectifications.
2. Input your remarks and
3. Click Save.
161
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Step 5 – Rectify Non-compliances
Click Submit to continue.
162
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Step 6 – Rectify Non-compliances
163
An acknowledgement message will be
displayed upon successful submission.
Click Go To Dashboard to return to
Dashboard.
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RESCHEDULE AN APPOINTMENT
164
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Step 1 – Reschedule an Appointment
165
After receiving a Message to
Select Inspection
Appointment Date, click on it.
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Step 2 – Reschedule an Appointment
166
If the dates are not suitable and you
would like to reschedule, hover over
eServices and click on View
Appointments.
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Step 3 – Reschedule an Appointment
167
Check the checkbox for the Inspection
that you want to Reschedule.
Click on Request to Reschedule.
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Step 4(i) – Reschedule an Appointment
168
1. Fill in the Reason for
Request
2. Select the New Preferred
Date Range from the date-
picker
3. Click Submit.
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Step 4(ii) – Reschedule an Appointment
169
Upon clicking Submit for the first time,
if the New Preferred Date Range is not
available, a message will be displayed
to prompt you to key in another date.
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Step 4(iii) – Reschedule an Appointment
170
1. Click Submit again to accept this new
inspection date.
2. Change the New Preferred Date
Range to generate a New Date if the
generated date is not suitable.
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Step 5 – Reschedule an Appointment
Click OK to return
to Dashboard.
171
Upon successful submission, an
acknowledge message is displayed.
Click OK to return to Dashboard.
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REPLY A REQUEST FOR INFORMATION
172
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Step 1 – Reply Request for Information
173
If there is a Request for
Information in your inbox, click on
the message in your Inbox.
Action Required: For such
messages, you are required to
respond to MOH via HALP
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Step 2 – Reply Request for Information
174
Upon opening the Message
Content, click on HALP to provide
the necessary documents
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Step 3 – Reply Request for Information
175
Upload the necessary supporting
documents.
Click Next.
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Step 4 – Reply Request for Information
176
1. Click Next till you see the
Preview and Submit Page.
Check if all section has a
Green Tick. If it does not,
revisit that section by clicking
back or clicking the arrow
beside that section.
2. Click Submit once all
information is rectified.
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Step 5 – Reply Request for Information
177
A submission successful message
will be shown.
Click Go To Dashboard to return
to dashboard page.
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WITHDRAWAL
178
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Step 1 - Application Withdrawal
179
Select
Applications from
the Dashboard
Select Withdraw on
the Application you
wish to withdraw
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Step 2 - Select Withdrawal
180
Reason for Withdrawal:
Select the reason for withdrawal
from the dropdown list.
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Step 3 - Reason for Withdrawal (1/6)
181
Reason for Withdrawal:
Select your reason for withdrawal from the drop-
down list - Duplicate Application, Wrong
Application, Failure to obtain pre-requisite
licence from other agency(ies), No longer
wish to provide the service and Others
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Step 3 - Reason for Withdrawal (2/6)
182
Reason (Duplicate Application):
If Duplicate Application is
selected, you may upload
supporting documents(s) and click
Submit once done.
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Step 3 - Reason for Withdrawal (3/6)
183
Reason (Wrong Application):
If Wrong Application is selected,
you may upload supporting
document(s) and click Submit
once done.
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Reason (Failure to obtain pre
requisite licence from other
agency(ies)):
If Failure to obtain pre requisite
licence from other agency(ies) is
selected, you may upload
supporting document(s) and click
Submit once done
Step 3 - Reason for Withdrawal (4/6)
184
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Step 3 - Reason for Withdrawal (5/6)
185
Reason (No longer wish to
provide the service):
If No longer wish to provide
the service is selected, you
may upload supporting
document(s) and click Submit
once done
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Step 3 - Reason for Withdrawal (6/6)
186
Reason (Others):
If Others is selected, fill in your other
reason for withdrawal under remarks and
you may upload supporting document(s)
and click Submit once done
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Step 4 - Withdrawal Form
187
After clicking submit, you will see a
summary of the application that you
wish to withdraw
Click Back to proceed to dashboard.
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CESSATION
188
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Step 1 - Licence Cessation
189
Click Licences
from the
dashboard
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Step 2 - Select Licence to Cease
190
Select the
Licence you wish
to cease
Click Cease to proceed
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Cessation Form
(Effective Date):
Fill in the Effective Date
and Cessation Reasons.
Step 3 - Cessation Form
191
Cessation Form (Reasons):
Select the cessation reason
from the dropdown list
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Step 4a - Cessation Form (Reasons)
192
Cessation Reasons
(Not Profitable):
You may choose Not
Profitable as the
cessation reason
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Step 4b - Cessation Form (Reasons)
193
Cessation Reasons
(Retiring):
You may choose
Retiring as the cessation
reason
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Step 4c - Cessation Form (Reasons)
194
Cessation Reasons
(Others):
You may choose
Others as the
cessation reason and
fill in your reason in
the text box
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Step 5a - Cessation Form (Patient’s Records Transfer)
195
Cessation (Patient’s Records):
Choose whether you want to
transfer your patients records
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Step 5b - Cessation Form (Patient’s Records Transfer)
196
Cessation (Patient’s Records):
Select Yes if you want to transfer
the patient’s records, and provide
details on where the patient’s
records will be transferred to after
cessation.
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Step 5c - Cessation Form (Patient’s Records Transfer)
197
Cessation (Patient’s Records):
Select No if you do not want to
transfer the patient’s records, and
provide details on why the
patient’s records could not be
transferred
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Step 6 - Cessation Form (Declarations)
198
Cessation (Declaration):
Fill in the declarations.
Click Next to continue
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Step 7 - Cessation Form (Preview)
199
Cessation (Preview):
Verify the information provided
in the form preview.
Click Submit to proceed
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Step 8 - Cessation Acknowledgement
200
Cessation (Acknowledgement):
The acknowledgment summary will be
displayed to show that it has been
successfully submitted
Click Back to go
to dashboard
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End
201