Qualifications to Provide Staffing and HR Consulting Services

2009

Who we are...Who we are...

Not Just Not Just Another Temp Another Temp

ServiceService

Who We Are...GloballyWho We Are...Globally• Founded in 1983 by Robert A. Funk and William

H. Stoller• Largest privately-held 100% franchised staffing

system• Fastest growing staffing firm US – past 4 yrs –

4 X industry average• Top 10% in growth and revenue –

2008 Inc 5,000 list • Network of 600 offices in the U.S., Canada,

Australia and South Africa• Headquartered in Oklahoma City, OK• 2008 Numbers

– Sales: $2.0 billion– Associates paid: 350,000– Clients served: Over 100,000

Who We Are…LocallyWho We Are…Locally

• Express Personnel Metro Dallas opened 1988• Mike and Arie Overby assumed ownership in 2003• Community Involvement:

- Irving/Las Colinas Chamber of Commerce – Executive Member Board of Directors

Vice Chairman - Workforce Enrichment Council

- DFW Staffing Management Association –

Member Board of Directors

- DFW Call Center Networking Group (CCNG) – Leader

- DFW Society of Consumer Affairs Professionals

Who We Are…Locally Who We Are…Locally (cont.)(cont.)

• Mike’s prior background and experience:25 years in corporate/consulting roles:

• VP Customer Service - Excel Communications

• VP Customer Service & Quality – American Express

• Principal Management Consulting – E & Y Consulting

BS and MS in Industrial Engineering

Certified Management Consultant (CMC)

Registered Professional Engineer (PE)

• Arie’s prior background and experience:

15 years in public education and retail

• Middle school teacher, Oklahoma and Texas

• Retail sales, Florida and New Jersey

BS and MS in Education

DFW Area Express OfficeDFW Area Express OfficeGrowth/Business VolumeGrowth/Business Volume

13 DFW EPS

Offices

2004 2005 2006 Growth

%

W-2’s Issued

8,614 12,703 14,916* 73%

Hours Billed

3,216,131 4,136,631 5,127,473* 59%

* Ranked #1 in Total Growth and % Growth in Dallas Business Journal Book of Lists – 2007/2008 “Largest Metroplex Professional Staffing Services”

2008 Recognition

Express Personnel Services was named as one of nine “Breakthrough Companies” in the recently published book:

The Breakthrough Company…How Everyday Companies Become Extraordinary Performers

by Keith McFarland, Random House, 1/15/2008

The book has been recognized as the #1 Best Seller by the Wall Street Journal and USA Today.

Benefits of a Benefits of a Franchised SystemFranchised System

• Franchisees:

– Have complete decision-making authority

– Have a financial stake in the success of the partnership, making client satisfaction a higher priority

– Are deeply invested & connected in the community

– Possess entrepreneurial strengths, while recognizing the benefits to their customers of having an international network of support

– Have a keen understanding of your bottom-line concerns, as they are all operating businesses of their own.

Major Business Areas

• Express Employment Professionals- Temporary and Contract Staffing- Temp to Perm Staffing- Evaluation Hire Staffing

- Professional Staffing

- Direct Hire Staffing- Onsite/Facility Support

- Human Resources Consulting Services- Training Services- ePay Payroll Service

What We Do...What We Do...Express Employment Express Employment

Professionals Professionals

Professional Staffing

Express regularly recruits for the following professional level positions and can fill more specific positions on request:

• Accounting/Financial • Information Technology • Engineering/Manufacturing/Technical • Healthcare • Sales/Marketing • Human Resources • Scientific

Human Resources Consulting Human Resources Consulting ServicesServices

Service Description

HR Hotline For a monthly subscription, Express clients receive access to a dedicated toll-free number where they can call and receive coaching on how to handle specific HR issues, ask general HR questions, discuss “best practices” or receive sample policies/forms. Hotline subscribers also receive an overview of state/federal employment laws, updates on significant changes in state/federal laws, a mini-audit/checklist to use in-house to evaluate current HR practices and identify questions for hotline calls, quarterly tips and updates, and access to “live” quarterly webinars on HR-related topics.

Employee Handbook Creation

This service provides Express clients with an 8.5 x 11 electronic employee handbook that is client-specific and complies with state/provincial and federal requirements. Express clients can print out as many copies as they need or post to their intranet. It is recommend to clients purchasing this service to sign up for the HR hotline so they may receive ongoing support

and updates on laws impacting their handbook.

Human Resources Consulting Human Resources Consulting ServicesServices

Service Description

Organizational Effectiveness Survey

This employee satisfaction survey allows companies to identify what is going well in their organization and what needs immediate attention. Express clients are then provided with a 6-step improvement process and treatment action plan. This is a great diagnostic tool for Express clients who have challenges such as turnover, low morale, and/or

rapid growth. eFeedback An easy to administer online performance management system that is

easy to understand, offered at low cost, and provides a quick turn around review process. It provides 1) a more balanced and objective way to evaluate and compensate employees based on performance; 2) a gap analysis of the difference between employee self-assessment and supervisor evaluation of performance; 3) critical performance metrics to administer retention, compensation and bonus programs; and 4) employee feedback on supervisors and senior leadership performance.

Human Resources Consulting Human Resources Consulting ServicesServices

Service Description

HR Audit The HR audit will identify current practices that present potential liability within a company and teach Express clients good business practices and how to be sensitive to the many areas of exposure found in today’s workplace. Express currently has four levels of HR audits. (US only) They are:

1. Remote audit (4 hours of pre-scheduled conference calls) to include review of compliance-related issues such as: wage and hour, state-specific laws & regulations, and a general overview of the selection process and scope of legal accountability. Ongoing support is available via the HR hotline.

2. An onsite audit targeted at a specific area such as application process, I9s,

3. A one day onsite audit measuring all major HR areas of organizational life. Upon completion of the audit, our HR specialists will provide a written summary identifying areas of exposure and suggestions for improvement.

4. A one to two day onsite audit (depending on size of client) measuring all major HR areas of organizational life. Upon completion of the audit, our HR specialists will provide an extensive report identifying areas of exposure and suggestions for improvement. The report will include case studies, examples, sample forms, and a 30/60/90 day implementation plan.

Human Resources Consulting Human Resources Consulting ServicesServices

Service Description

Safety AuditThe Express Risk Management Specialists team will conduct a 1- 2 day on-site

audit to assess the risks associated with client’s worksite and provide coaching to the designated safety contact. A written safety program is created to address production risks. Specific training modules are available as well.

Affirmative Action Plan Creation

Certain government contractors and financial institutions are required to have an

Affirmative Action Program (AAP) in place. Express has a third party resource available to provide this service for our clients. (US only)

Human Resources Consulting Human Resources Consulting ServicesServices

Service Description

Training and Development

1. Onsite, Client-Specific Training: A certified HR/Safety specialist will conduct a half or full day training session depending on client’s needs. See following slices for seminars available.

2. Quarterly Webinars- These are “live” quarterly webinars on HR-related topics. The 2009 U.S. dates are listed below (topics will be announced at the first of each quarter):

February 13th: New Changes to the Family Medical Leave Act

March 13th: The Leader’s Role in Creating Fulfilling Jobs

May 15th: The Sweet Kiss of Revenge (A Discussion of Workplace Retaliation)

June 19th: Monday Morning Leadership

August 14th: TBA

September 11th: TBA

November 13th: TBA

Human Resources Consulting Human Resources Consulting ServicesServices

Service Description

Training and Development

(continued)

3. Registered Apprenticeship Training Provider

The Irving Office is certified with US Department of Labor, Office of Apprenticeship, to offer apprenticeship training for Call Center/Customer Services Reps and Supervisors.

As the first vendor in the State to offer this type of program, Express utilizes it’s extensive background in employment/staffing/training to offer companies/employees with a structured and progressive 288 hour training program over a two year period that qualifies a CSR to be certified Apprentice/Specialist in Call Center supervision and management.

For additional information on the DOL apprenticeship program, see:

http://www.doleta.gov/OA/#content

HR Seminars Offered1. Love ’em or Lose ’em: Proven Strategies for Retention to Become an Employer of Choice2. The Top 10 Ways Employers Get Sued and How to Avoid Them3. Recognizing and Avoiding the Hazards in the Discipline and Termination Process4.

Harassment in the Workplace: Managing and Investigating Sexual Harassment and How It Affects Your Bottom Line

5. Managing the Performance Appraisal Process6. Managing Conflict and Change to Enhance Morale and Team Building7. Three Critical Issues Facing Today’s Human Resource Professional8. Leadership Fundamentals (Multiple Modules)9.

The Myths and Magic of Supplemental Staffing: Critical Knowledge for Managing Your Contingent Workforce

10. Navigating the Maze of The Fair Labor Standards Act (FLSA)11. Earning Your Place at the Table – HR’s Greatest Opportunity12. Independent Contractor vs. Employee: You Decide13. Managing Organizational Change – HR’s Greatest Opportunity in the 21st Century14. Monday Morning Leadership15. Customer Service (Employee)16. Managing Customer Service Organizations17. How to Deal with the Problem Employee18. Human Resources Roadtrip – Blind Curves, Closed Roads, and Other Hazards of 200919. Leadership in Turbulent Times: Strategies for Surviving in an Economic Downturn20. Lessons Learned from the Top 10 Leadership Mistakes

Associate Benefits Program

• Express Program in Top 10% of National/Regional Staffing Companies with Full Medical Benefit Program – Immediately available upon hire. Program considered “Best in Class” in staffing industry.

• Extensive research has shown that associates who enroll in new program have a 25% lower turnover rate than those who do not have a similar program.

Program Overview• New Benefits Available Immediately

- Major Medical w/RX and AD&D vs. Health Maintenance- Group Plan with no qualifications- Associate, Associate + 1 or Family available- Basic Package (Medical/Rx/AD&D) - Dental - Vision - Short Term Disability

Basic Medical Plan Package

Medical/Rx/AD&D $17.98/Assoc- $5,000 Max benefit- $2,000 Outpatient limit- $1,000 Max on Other Hospital

Services- $200 Deductible- $15 co pay Doctor’s office visit (no

deductible)- 80% Coinsurance Paid by Plan- $10,000 AD&D (under age 65)

Other Benefits Available to Associates

• Vacation Pay 5 days in first year

• Holiday Pay 6 paid “ “

• 401 K Plan Available immediately

• Associate Up to $1,000 eachScholarship based on applicationProgram (minimum of 500 hrs worked over 2 year

period)

Questions?Questions?Contact:Contact:

Mike or Arie OverbyMike or Arie OverbyOwnersOwners

4070 N. Beltline Rd #1264070 N. Beltline Rd #126Irving, TX 75038 Irving, TX 75038

972-258-4981 – office972-258-4981 – office469-222-5559 – cell469-222-5559 – cell

mike.overby@expresspros.comarie.overby@expresspros.com

www.irvingexpress.com