expocomm voip presentation
DESCRIPTION
Snapshot about Open Source Telephony and Vertical Proprietary Applications Integration.TRANSCRIPT
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OST Market
Hybrid Case Histories
www.wildix.com
Diego Gosmar
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www.wildix.com
The VoIP Market Standard Pure Open Source Telephony Solutions
Asterisk The Market What’s next
Mix of OST and Proprietary Solutions The Value Added proposition
Conclusions
Summary
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The Open Source Solutions Benefits
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OST means STANDARD !
RFC 3261 – SIP: Session Initiation Protocol – Describes the very core of SIP – First spec to read
RFC 3263 – Locating SIP Servers – How to locate SIP servers (DNS) based on a SIP URI
RFC 3265 – SIP Specific Event Notification – Defines the SIP methods that enable subscription and notifications
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RFC 3261 – SIP Architecture
Registrar Redirect Location Database
REGISTER “Here I am”
INVITE “I want to talk to another UA
Proxied INVITE “I’ll handle it for you”
“Where is this name/phone#?”
Redirection “They moved, try this address”
SIP-GW
UAC: User Agent Client UAC: User Agent Client
SIP Proxy
domain.com
AAA The Standard ! OST Started with it… …Proprietary is joining
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Asterisk SIP Elements Asterisk, as a server, is a SIP registrar and Location server and also acts as a
useragent endpoint .
A SIP proxy handles call control on behalf of other user agents (UA) and usually does not maintain state during a call and therefore is never the endpoint of a call ! The SIP proxy routes the UAC to UAS requests and the UAS to UAC responses.
Asterisk is NOT a SIP Proxy Asterisk is a Back 2 Back User Agent
Asterisk is a PBX with Media GW extensions
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The OST Market: 2007-2008
WMS
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Lots of Fragmentation !
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Open Source Telephony Ecosystem
ITSP 1
ITSP N
IAX2
SIP
SIP
IAX2
SIP
LAN
Asterisk PBX
IAX2 LAN
Asterisk PBX
IAX2
PRI
SIP SIP
LAN 2
Real Scenario
Carriers Enterprise
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Open Source Telephony Systems
+ Proprietary PRO Solutions
www.wildix.com
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Softphone PRO Call Management Hide the dial pad when you don't need it See picture-in-picture video layout Employ Do Not Disturb function audio/video calls and/or IM and/or availability status Use Quick Transfer for calls Hide your ID for calls
Contact Management Add a contact during a call View combined history for calls and IM attached to contact details View avatars for individual contacts
IM Management – SIP SIMPLE Enabled ! Send instant messages to groups Use IM tabs for multiple IM conversations in one window See IM alerts for incoming IM
Presence Receive or block notification alerts for contacts' status Establish unique privacy rules for each contact Create multiple user profiles Set custom ringtones for calls and IM
• Open Standards based • Session Initiated Protocol (SIP) based signaling for all interactive media sessions • Enhanced Quality of Service (QoS) for voice & video calls • Security offering signaling & media encryption via TLS and SRTP streams • Performance Management of the SIP end-point • High Compression codec support • Comprehensive Personal Address Book, including detailed calls lists and history • Zero-Touch Configuration of your audio or video devices • Microsoft Outlook® integration allowing users to import their address book into their Bria contact list and dial directly from the application. • IM & Presence Management • Multi-party and ad hoc Voice and Video Conferencing [IP & PSTN] • Voice & Video Call Recording • Detachable & Sliding Drawers for quick Video and Contact information • Incoming call alerts
SIP for Instant Messaging and Presence Leveraging Extensions (simple)
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Mobility: Open SIP and Dect
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CTI PRO version for Asterisk
Automatic integration with Microsoft Outlook 2000 and higher Real time call notifications via pop windows Placing calls within Outlook, email message or contact Automatic contacts data update Asterisk compatibality Source Code Available
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Embedded Systems IP PBX Example
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Market Targets
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Scenarios: multisites
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Scenarios: VOIP ITSP Trunking
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Scenarios: Mobility Extension
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Enhanced GUI WMS pbx.wildix.com
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Benefits Snapshots • No needs to be an Expert Linux programmer to configure it… • … With the same flexibility of an Asterisk box • Handsets Autoprovisioning integrated: key improvement about configuration and Change Management • Immediate Image configuration Backup • Access list for Multiple GUI access privileges
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…Benefits Snapshots
• The Real Telephony Services are configurable using just a Click
• Not just the PBX services, but also the Handsets parmeters and the External PSTN Media Gateways !
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Redundancy Easy to Manage
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Over 150 metrics computed
Taken and lost call metrics: length, wait times, distribution, SLA
Weekly, daily, hourly breakdown (up to 5-minutes resolution)
Area code analysis
Agent session metrics, complete of ACD and non-ACD time
User-definable business metrics
Export data to Excel, XML, CSV
Easily scriptable via XML-RPC
Listen to call recordings from web
Proprietary Analizer OST for Contact Centers
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Queue Metrics
Show real-time call-center activity: calls and agents
Multiple definable alarm levels Supervisors can listen to live calls as
they're happening Supervisors can monitor agent's
screens Extensive real-time wallboard
suitable for projectors or large screens
Easy to create stand-alone wallboard systems with Linux
Real-time monitoring
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OST and PRO Ecosystem
VoIP Ecosystem For
Business IP Phones
IP PBX
Mobile Gateways
Paging
Intercom IP Camera
Media Gateways
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Conclusions
Mix of Open Source and Proprietary Development brings to the special Telephony Ecosystem:
• Professional Products • Value Added Services • Decrease the Tweaks (both for OST and Proprietary) • Enforce the support • Address the time to market needs
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Thank you !