exploring new sources of talent - tscebu.com · global companies servicing 76 companies of fortune...

Exploring New

Sources of Talent Transformation Summit 2019

Cebu, Philippines

1

Rishi Pradhan

06 May 2019

Conduent – Company Overview We’re changing the way businesses and governments interact with their customers,

employees and constituents creating client value by modernizing the constituent experience.

World’s largest

Multi-service Business

Services company.

Serving top Global companies

Servicing 76

companies of

Fortune 100, 500+

government

entities, top

companies in

FTSE 100, etc

10+ industries

Providing services for diverse

industries in Healthcare,

Transportation, Public and

Commercial Sectors.

~$6Billion revenue

Global business with the most

diversified Business Process

portfolio.

Global presence

85,000 employees

28 Countries

250 Delivery Centers

30 years of experience

Benefiting from years as part

of Conduent, and long-

standing experience in

business process

management.

Leader

Acclaimed leader in Customer Care,

Learning, Finance and Accounting,

Workers Compensation, HR Services,

Population Health and Care

Management.

Conduent Value Chain Conduent is an embedded participant across a range of industries and domain areas

Healthcare Solutions

Connecting and integrating

data across the healthcare

value chain while

delivering enhanced,

analytics-driven services to

the various players and

their patients

OnmiChannel Services

Helping improve the end-

user experience by

transitioning key

communications and

processes from analog,

(paper, calls, etc) to digital

Workers Compensation

Solutions

Our workers

compensation solutions

ensure accurate and

efficient claims with

expertise in compliance

and clinical treatment to

improve the worker

experience and return-to-

work outcomes

Banking & Insurance

Solutions

Our unique set of expertise,

processes and technology helps

bankers and insurers reduce

costs, better serve customers

and increase business

profitability

Finance, Accounting, and

Procurement Solutions

We’re building and delivering

automated, cloud-based

innovations, helping

organizations realize

breakthroughs in performance,

operational constituent

experience

Transportation Solutions

Creating an integrated mobility

experience platform allowing

us to connect all aspects of the

transportation industry

Legal and

Compliance Services

Our technology and services

streamline compliance related

process requirements,

information management and

communication requirements

due to regulatory changes

Human Resource, Benefits, &

Learning Services

Our human resource services

help effectively manage HR

programs while improving the

employee experience across their

health, wealth and career

OUR CLIENTS

20 of the top, 20 Health Insurers,

9 of the top 10 Pharma Companies

4 of the top 5 Life Insurers

7 of the top 10 U.S. Banks

40% of U.S Hospitals

6 of the top 10 Automakers

4 of the top 5 Top Aerospace Firms

Recognized Industry Leader

Industry Analyst Accolades

Everest Top 10 BPS Providers May 2019

1. ADP

2. Accenture

3. Teleperformance

4. Conduent

5. Paychex

6. Concentrix

7. DXC Technology

8. Webhelp

9. Cognizant

10. Arvato Bertelsmann

Best-in-Class BPaaS Solutions

- HfS Research, NelsonHall, Black Book Research

Top Provider for Worker’s Comp

- NelsonHall, Everest Group

Proven Leader in HRS Support

- NelsonHall, Everest Group, HfS Research

14 years of experience

and presence in the

Philippines Proven experience in providing diverse

services for a range of clients with different

requirements

100+ Accounts

Across various verticals

Young, vibrant &

diverse workforce 25 -29 years, with 52% of women

employees

Service Offerings For HRS, Finance & Accounting, Customer

Experience, Digital Processing, Healthcare,

Compliance to internal & external clients in

the US, Europe & Asia

~ 8,500 employees, 7

Offices, 2 cities and growing

Languages Supported English, Spanish, German,

Vietnamese, Dutch, Japanese

Korean, Malaysia Bahasa

Indonesia Bahasa, Mandarin

Thai

5

Footprint in the Philippines

7 Conduent Internal Use Only

Global Recruiting

Trends

Top Trends Shaping the Future of Recruiting Based on expert interviews and survey of 9,000 talent leaders


The trends to the right will be most impactful in

shaping how you hire in the years to come.

Diversity is the biggest game-changer and most

embraced trend with over half of companies are

already tackling it head-on.

New interviewing techniques (e.g., soft skills

assessments and job auditions) are gaining favor as

ways to augment traditional interviews, but adoption

is still early.

About half see data as critical to the future of hiring,

but consistent usage still isn’t widespread.

Artificial Intelligence (AI) is the least mature trend,

but don’t be fooled: you’re probably already using AI

in your job and it may just be the boldest disruptor of

all

Top Trends Shaping the Future of Recruiting 1. Diversity is the new global mindset


78% of talent professionals and hiring managers say that diversity is the top trend

impacting how they hire. THE PAYOFF — STRONGER CULTURE, BETTER

PERFORMANCE, DEEPER CUSTOMER INSIGHT

Top Trends Shaping the Future of Recruiting 2. Reinventing the interview process with new tools to understand candidates


56% of talent professionals and hiring managers say that new interview tools are the top

trend impacting how they hire

Top Trends Shaping the Future of Recruiting 3. Data is the new corporate superpower


50% of talent professionals and hiring managers say that data is the top trend impacting

how they hire

Top Trends Shaping the Future of Recruiting 4. AI is becoming your secret workhorse


35% of talent professionals and hiring managers say that artificial intelligence (AI) is the

top trend impacting how they hire

AI DOESN’T REPLACE YOU, IT EMPOWERS YOU

Action Items


It’s on us to stay relevant

To stay alive professionally, you have to embrace them.

Let artificial intelligence do your tedious tasks so you can focus on building relationships.

Use new tools in your interview process so you can find top talent faster.

Keep your eye on the data so you can make smarter decisions.

Bake diversity into your culture so you can fuel growth.

Exploring Further



We are ready to hire SHS graduates Conduent Philippines is open to K-12 / Senior High School graduates

• We see the untapped potentials of our

senior high school graduates (to peak at

1.2M by 2019)

• In late 2018, CONDUENT initially opened

the doors to SHS graduates

• These SHS graduates can land jobs in

our voice and non-voice capabilities

(healthcare, medical claims, and digital

processing among others)


Discover New Sources of Talent

• In a survey conducted by JobStreet last

year, Conduent is among the 24% of

employers willing to hire K-12

graduates

• A survey released by the Philippine

Business for Education last year showed

that 3 out of 5 companies are open to

hiring K-12 graduates but only 1 in 5

are ready to do so

17

As a young brand,

how do CONDUENT

attract talents?


The Conduent PH Case Study


We start from what we have INSIDE.

LIVE ACHIEVE THRIVE

We highlight and share our employer brand story Conduent is a Great Place to…



We enhance workplace experience For our employees to take pride in what they have within our premises

Corporate Amenities – New Food Hall and Payroll ATM


ADVOCATE Conduent PH CEO

Town Hall

Conduent

Milestone Employee

Appreciation Day

Conduent

Sports Fest

Conduent Run

for a Cause

Conduent Live Year-Ender Party


We create meaningful people programs Our 2018 Companywide Employee Engagement Programs


We collaborate to support relevant causes CSR at Conduent Philippines

CONDUENT is a GREAT

PLACE TO THRIVE 12K+ CSR volunteer hours were delivered under the ICAN

(Make an Impact to Your Community Campaign). Causes

supported includes the following:

Environment

Mental Health

Children & Women

Education

Disaster Response & Relief


We let our people do the talking Employee Brand Ambassadorship Program - #ProudToBeConduent

Employees sharing their meaningful

experiences at Conduent online and

offline.

25

#ProudToBeConduent

Rishi Pradhan

CEO

Conduent Philippines & Malaysia


Thank you!


exploring new sources of talent - tscebu.com · global companies servicing 76 companies of fortune...

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