explode or implode:are you an early adopter

or laggard?Jo-Anne Oliveri, Founder and Managing Director, ireviloution

can you handle an exponential rate of change?“Anyone in the business world – even casual observers of it – know that it’s currently experiencing a rapid rate of change. Products and services that were revolutionary two years ago are rendered obsolete if they don’t adapt to market changes fast enough.”

Forbes July 2011 John Kotter, Kotter International and Professor of Leadership, Emeritus, Harvard Business School

adopt or lose“Agents must be willing to adapt to technology or risk being swept aside by their competitors.”

Adopt technology or lose out to your competitors, REB, 26 February 2016

your business has 2 options:adapt or die!

IBM – typewriters and PCs ADAPTServers and IT services, then cloud and software

Kodak- film and photo print DIEFailed to adapt to digital and consumer desires

why good companies go badFresh thinking that led to a company’s initial success is replaced by rigid devotion to status quo

Persistence to continue in current trajectory

Problem is not inaction – problem is inappropriate action

Active inertia

active inertiaFirestone vs MichelinLaura Ashley vs Fashion houses

change by designDue diligence

Understand your clients

Consider and protect your brand, service and image

Does it work for you and if so HOW?

what difference will it make?Who?What?When?Where?Why?How?

do your mathUnderstand fee or cost

Review overall picture not just cost

Will you earn a ROI through:• Higher productivity• Improved service• Mitigation of risk and liability• Increased profitability

outsource or notIs outsourcing the solution?

What are the consequences?

Could you be more efficient in other ways?

‘uberfy’ or dieHow can we ‘uberfy’ property management:• Relationships• Service industry• Proactive and responsive• Efficiency and consistency• Results

leap outside the boxPaying rent online would not work…it was a fad

Clients buying and renting online would never outdo newspaper marketing

Digital signatures are not allowed

Blah, blah, blah…STOP LISTENING TO LAGGARDS!

digital energySolving energy solutions

Income for owner

Income for agent

Discounted energy for tenant

digital keysCreating efficiency

Peace of mind security

Property access timed

POINT CENTRALAUGUST

drugs in propertiesImminent danger

Property value impacted

Tenants seeking ‘clean’ home

Professional carpet cleaning and drug testing

TEST MY HOME – building pest and meth test

property showingsAutomated

Online

Owner feedback

Vital stats

At what cost

SHOW MOJO

maintenance managementAutomated

Clear communication

Experts

Risk mitigation

trust account managementExpert knowledge

Critical implications

Costly mistakes

Lost management

Maximum liability

insuranceProperty Managers are not the experts

Understand the vital importance

Offer choices

What is your agency policy

Understand the risks

cloud softwareImproving efficiency

Client portals

Understand security risk

Protect the data

Automation providing more autonomy

client communicationManaged frequency

Forging relationships

Face-to-face

Eye contact

Engaging

body camerasProtecting team

Protecting client

Evidence defeats doubt

No more he said/she said

digital formsInstant

Simple for team and clients

Easily integrated

Reduces paper

marketing3D floorplans

Professional photography

Create a story about the property

Virtual property tour

Attraction marketing

Who pays?

MATTERPORT AND VIRTUANCE

operating systemsBe like McDonald’s

Stamford Plaza or Best Western

Farmer selects the land for the product

Supermarket open and ready for business

Engineer the cogs

trainingConsistent

Who pays

Why not

Available 24/7

Measureable results/career paths

Certifications

team managementJob share

Define roles

Assign tasks

Align objectives and outcomes

universal languagePrincipal or property seller

Vendor or contractor

Routine or assessment inspection

What does the title mean to the client

IREVILOUTION ‘Thought Leader’

video inductionConsistent

Time saving

Reduce risk, liability and misunderstanding

Enormous cost saving

make it workImplementation

Manage the cogs

Training

Induction – team and clients

Ongoing

laggard or adopterYes and…

Don’t kill the idea

Change is inevitable

Change is good

Disrupt

Don’t ever say ‘no’

embrace changeBe the leader of change

See the possibilities, not the cost

Don’t look at what others are doing

BE THE CHANGE!

be an early adopter#GAMECHANGER #RAISETHEBAR #POSITIVEDISRUPTOR