Experience and Approach: Credentialing Frontline Workers in Healthcare

Not for Circulation without Permission

Mark Popovich The Hitachi Foundation

mpopovich@hitachifoundation.org

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Introducing Jobs to Careers:Transforming the Front Lines of Health Care

Owensboro: Regional Medical Center and Community & Technical CollegeAccelerated, Work-Based LPN Training/Credentialing

Incumbent Nutrition and Environmental StaffAlmost Double Earnings

Meet Staff Requirements for Crucial Regional Employer

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Jobs to Careers: Transforming the Front Lines of Health Care

Explores new ways for employers and educational institutions to helphealth care workers to do their current job better and advance

Focused on incumbent workers who are lower paid, often not credentialed and involved in the lion’s share of direct patient care

R&D on “Work-Based Learning”

Partnerships define important competencies/knowledge, engage at the work site and through distance learning and/or more traditional “training” approaches

Workers master and demonstrate occupational and academic skills

$15.8m, five-year initiative supporting 17 sites/partnerships

www.jobs2careers.org for extensive background materials on the Initiative and on Work-Based Learning.

Jobs to Careers: Transforming the Front Lines of Health Care

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Grantee Location Sector Grantee Location Sector

Asante Health Medford, OR Acute Care Capitol WF Partners

Hartford, CT Long Term Care

BACH Baltimore, MD Acute Care Wang Comm Health Center

Chinatown, New York, NY

Community Clinic

Dist 1199c Philadelphia, PA

Behavioral Health

East Boston Health Center

Boston, MA Community Clinic

No. Arizona University

Navajo Areas Public Health Humility of Mary

Youngstown, OH

Acute Care

OCTC Owensboro, KY Acute Care MS Hospital Assoc

Madison, MS Acute Care

Portland CC Portland, OR Long Term Care

Tenderloin Health

San Francisco, CA

Community Clinic

SSTAR Fall River, MA Behavioral Health

Alaska Norton Sound Tribal Areas

BehavioralHealth

Waiianae Coast Hlth Ctr

Waianae, HI Community Clinic

Virginia Mason Medical Center

Seattle, WA Acute Care

Workforce Solutions

Austin, TX Acute Care

Jobs to Careers: Transforming the Front Lines of Health Care

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Characteristics of J2C Program Participants 17 Sites, About 1,000 Front Line Workers, 34 Employers

Women 89%

High School or Less 61%

MinorityBlack 19%Hispanic 23%Other Minority 27%

Average Age 36 years old

Married 52%

Children 53%

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Jobs to Careers: Results and Change Oriented Partnerships

Prelim

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Jobs to Careers: Results and Change Oriented Partnerships

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Rewards received as a result of the training program… Percent YES

Promotion 18%

Greater responsibility in your current job 41%

I am better at my current job 68%

Wage increase 50%

College credit that could lead to a degree 61%

Continuing education credit 42%

Credential/certification 47%

I have completed the program and have not received any rewards

9%

Prelim

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urth

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ikely

Credentialing Conundrum

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Mean Earnings

Wage Gain, 2000-04

Growth in # Positions 2012

Training Req

Med Assist $25,900 9% 59% Moderate, OJT

Home Health Aide

$19,200 6% 48% Short-Term, OJT

Surg Tech $35,500 20% 28% Post-Secondary Voc Award

Nursing Aides $21,900 15% 25% Short-Term , OJT

Lab Tech $32,820 20% 13% Associates Degree

LPN $30,400 17% 20% Post-Secondary Voc Award

Psych Tech $28,700 10% 5% Moderate, OJT

Psych Aides $23,700 6% 15% Short Term, OJT