Exede Business

• Top Benefits:– Persistent IP

• Security, cameras, remote access, etc.

– Faster speeds• 15 Mbps downloads• 4 Mbps uploads

– Generous data plan– Priority maintenance

• Note: Special installer certification required for Exede Business

Confidential

Persistent IP Address• Gives your customer the same IP address

each time the customer’s device connects to Internet without the need to manually configure

• Needed by many small to medium-sized businesses for:– Security systems– Point-of-sale devices

• Up to 3 persistent IP’s included with each Exede Business account

Important! Exede Business is not recommended for a business that needs to live-stream its security video for extended periods of time. The data caps may not be adequate for this type of account usage. The Exede Business data caps are normally sufficient if used to log in periodically.

Confidential

Exede Business

Note: Unused Buy More data doe not roll over to the next billing cycle.

Buy More1 GB: $15.0010 GB: $100.00

Confidential

Business – Additional TermsService Call Charges:•First 90 days after account activation: No charge•> 90 days after account activation: $175.00•Customer not billed for replacement CPE

Early Termination Fee:•$15.00 per each remaining month of the contract

Customer Billing:•Non-recurring standard install fee: at time of order, ViaSat bills $299.99

First month’s bill: Upon activation, ViaSat bills the account one month of service in advance, plus any necessary prorated service fee along with any applicable taxes.

Monthly recurring bill: Monthly bill on billing cycle date associated with the account activation date.

Confidential

Availability

SI Dealers: Exede Business is only available in ViaSat-1 beams. Confidenti

al

Targeting the right Customers for Exede Business• Primary Service:

– Meets the needs of businesses that need a more robust Internet service plan, and are unserved or underserved by cable, fiber, and DSL

– Comes with fast speeds, large data allowances, priority maintenance and a perisistent IP address

• Backup / Redundant / Disaster Recovery: – Can be installed as a backup service, alongside a

cable, fiber, T-1 or other wired primary service

IMPORTANT: There are no transitions between Exede Residential and Exede Business plans. Confidenti

al

Business – Additional Details• Customer Support

– Dedicated Customer Support group available for Exede Business customers

– Exede Business Customer Support: 855-313-4111– Hours of operation: 24 hours/day, 7 days/week (24/7/365)

• Equipment– Standard SB-2 equipment

• Priority Maintenance Service– Next-day service, or ‘reasonable efforts' to provide next-day

service

• SI dealers who sell Exede Business service must agree to provide priority maintenance service to all their business customers.

Confidential

Business – Additional Details• Exede Voice

– Not available for Exede Business customers

• Data Allowance Policy (DAP) Notifications– Sent when usage reaches 70% and 100% (just like

Exede Residential)

• F-Secure Antivirus– Not available for Exede Business customers

• Seasonal Suspend/Vacation Plan– Not available for Exede Business customers

Confidential

Training for Exede Business• Order Entry

– Similar to Exede Residential, with some minor differences– Exede Business Order Entry Desk Reference found in the

Dealer Portal Sales and Marketing tab, under Retail Dealer Desk References

• Technician Training– There is a new, mandatory technician training course online

at ViaSat Central to teach installers everything needed to correctly complete an installation at a commercial location

• Important! Any installing technician who will install Exede Business service accounts must complete the new online technician training course before performing an installation. This course will only take about 45 minutes to complete. – This is REQUIRED for payment!

Confidential