excellence in the west region... · building an engaged team october 14 tustin, ca $495 to sign up...
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1 Events Calendar2 Upcoming Events5 Upcoming Event | Benchmarking Community of Practice
EXCELLENCE IN THE WEST | JUNE 2014
Volume 3 • Issue 6
In T
his
Iss 6 Upcoming Event: Moonshine at Virginia Mason
8 5 Benefits to Hosting a Regional Event | AME Webinar Series9 Gain Leverage, Profitable Value Streams through Lean R&D10 AME International Conference11 Benefits of Corporate Membership | Refer a Member12 Western Region Board of Directors
AME V2 SYMPOSIUMAME V2 SYMPOSIUMJune 17 | Redmond, WA
WHY ATTEND?• Best practices on hiring Veterans• Benchmarking presentations from current high performing employers• Learn about the economic benefits in hiring Veterans• Gain insight on the quality of hiring Veterans
November 10-14
Register at www.amejacksonville.org
Gain insight on the quality of hiring Veterans• Question and Answer Panel of current Veterans in the workforce.• Instruction on entering the AME Values Veterans Program.
WHO SHOULD ATTEND?• Any employer interested in hiring Veterans• Senior Executives, Plant/Production Managers, Supervisors, Human Resource Managers and Training Coordinators
Upcoming Events
Events Dates Location Cost
MORE INFO: http://www.ame.org/events/amev2-symposium
AME V2 Symposium June 17 Redmond, WA None
PDCA June 23-24 Portland, OR $400
Understanding the AME Conference June 25 Webinar None
Moonshine Method July 21-22 Seattle, WA $400
Advanced Visual Management August 5-6 Redmond, WA $525
Building an Engaged Team October 14 Tustin, CA $495
To sign up for AME events, contact AME at 224-232-5980. To host an AME event in your area, contact a Western Region Director.
u d g a gaged ea Octobe ust , C $ 95
EARLY BIRD DISCOUNTS ARE AVAILABLE FOR THE INTERNATIONAL CONFERENCE. CALL AME AT 224-232-5980 FOR INFORMATION
West Region | June 2014
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
UPCOMING EVENTS
AME V2 SYMPOSIUMJune 17 | Redmond, WA
EVENT DESCRIPTIONThe goal in attending this symposium is to assist employers of all sizes to navigate and leverage the systems available so they can access these proven Americans and meet their organization’s hiring and retention needs. AMEV2s primary focus has been with companies with less than 1,000 employees. These employers collectively represent the overwhelming majority of the total hiring demand. The AMEV2 Program is designed to incentivize American organizations of all sizes to acquire high quality Veterans. The goal is to accelerate America’s economic recovery by leveraging a tremendous American resource.
HOST COMPANYAt Genie Industries, the concept of lifting people and materials higher extends beyond the products we build. It reflects the spirit of partnership behind everything we do. We’re a global company that’s deeply connected to our customers — working to help you build your business, whether you own one rental store or one hundred stores. Genie Industries began in Seattle in 1966 with the introduction of the Genie® Hoist, a portable, pneumatic material lift. It was followed by additional material lifts and a series of aerial work platforms to meet customer demand — products that quickly gained worldwide recognition and often
represented breakthroughs in design.
MORE INFO: http://www.ame.org/events/amev2-symposium
UNDERSTANDING THE 2014 AME INTERNATIONAL EXCELLENCE INSIDE CONFERENCEJune 25 – 1:00 PM to 1:30 PM Eastern Standard Time
The AME International Excellence Inside Conference, which takes place each fall, is the largest and best lean conference anywhere. This year it will be held in Jacksonville, Florida from November 10 – 14, 2014. The conference theme is “Strategic Success Through People-Powered Excellence.” More than 2,000 operational excellence and lean professionals are expected to attend. This webinar will provide an overview of the conference and the reasons why anyone beginning, thinking about starting, or already on a l j h ld tt dlean journey should attend.
For more information on the 2014 Conference go to www.amejacksonville.org
MORE INFO: http://www.ame.org/events/webinar-understanding-2014-ame-international-excellence-inside-conference
West Region | June 2014
Sign Up Now! Call AME at 224.232.5980.
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
UPCOMING EVENTS
PDCA: THE CORE OF SUSTAINED IMPROVEMENT METHODSJune 23-24 | Portland, OR
EVENT DESCRIPTIONThis interactive workshop spends equal time in the classroom and learning through hands-on application exercises. The exercises will teach attendees how to incorporate the concepts of PDCA and problem solving into daily practice to drive continuous improvement and learning in both manufacturing and administrative processes. Throughout both days, attendees will participate in shop floor activities to refine and create visual controls to manage, monitor, and improve processes. Additionally, attendees will participate in exercises creating A3s and Leader Standard Work. Participants will be provided with an electronic version of all workshop materials.
HOST COMPANYLeupold & Stevens, Inc., is an American, family-owned, fifth-generation company that has been designing, machining, and assembling precision optical instruments and other products for 100 years. Founded in 1907, Leupold’s® success has been built on our commitment to our customers’ absolute satisfaction, and our commitment to building the best optics for the shooting sports, general and wildlife observation, and the military and law enforcement communities.
WHY ATTEND?Each participant will learn and practice the following during this workshop:• Plan-Do-Check-Act Thinking: Define each component and understand how to apply PDCA as a foundational element of all Lean tools• Refine and create Visual Controls to manage, monitor, and improve processes• Develop and use A3s as a problem solving tool to structure continuous improvement activities and to facilitate learning• Create and use Leader Standard Work to manage and hold the gains of process improvementsCreate and use Leader Standard Work to manage and hold the gains of process improvements• Effectively connect problem solving to targets (Toyota Kata) to improve the effectiveness of daily continuous improvement activities
WHO SHOULD ATTEND?• CEO’s, Presidents, Vice Presidents• Executive Leaders, General Managers• Managers, Lean Leaders
E i & P bl S l• Engineers & Problem Solvers• Those facilitating change within their companyies will benefit greatly from this workshop
MORE INFO: http://www.ame.org/events/pdca-core-sustained-improvement-efforts
Sign Up Now! Call AME at 224 232 5980
West Region | June 2014
Sign Up Now! Call AME at 224.232.5980.
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
UPCOMING EVENTS
MOONSHINE METHODJuly 21-22 | Seattle, WA
EVENT DESCRIPTIONIn this seminar, we will take a hands on approach to teaching Virginia Mason’s Moonshine Method. You will actively participate in following a specific problem from identification through prototyping. The Moonshine Method uses innovation techniques to unlock ideas and develops those ideas into functional attributes that will build the foundation of your live prototype. It’s really not as hard as you might think.
HOST COMPANYVirginia Mason Medical Center, founded in 1920, is a nonprofit regional health care system in Seattle that serves the Pacific Northwest Virginia Mason employs more than 5 300 people and includes a 336-bedserves the Pacific Northwest. Virginia Mason employs more than 5,300 people and includes a 336 bed acute-care hospital; a primary and specialty care group practice of more than 460 physicians; satellite locations throughout the Puget Sound area; and Bailey-Boushay House, the first skilled-nursing and outpatient chronic care management program in the U.S. designed and built specifically to meet the needs of people with HIV/AIDS. Benaroya Research Institute at Virginia Mason is internationally recognized for its breakthrough autoimmune disease research. Virginia Mason was the first health system to apply lean manufacturing principles to health care delivery to eliminate waste and improve quality and patient safety.
MORE INFO: http://www.ame.org/events/moonshine-method
ADVANCED VISUAL MANAGEMENTAugust 5-6 | Redmond, WA
EVENT DESCRIPTIONAttendees will study visual management principles which will help them teach others how to develop visual controls integrated with daily management to create a problem solving culture. Additionally, your workshop leaders and Genie Lean Practitioners will discuss and review strategies for how these types of visual controls can help any business be successful. In each area, your instructors will share their personal experiences as Senior Lean Practitioners developing and applying these visual management tools and methods in many different environments.
WHO SHOULD ATTEND?WHO SHOULD ATTEND?• Executives, Leaders, General Managers• Managers, Supervisors, Production Control• Lean/Continuous Improvement Leaders• Those working to implement visual management tied to daily management and develop a problem solving culture will benefit deeply from this workshopATTENTION: This is an advanced level workshop. Attendees should have an applied working knowledge of standard work elements (Task Time, Work Sequence, and SWIP)
West Region | June 2014
MORE INFO: http://www.ame.org/events/advanced-visual-management-0
Sign Up Now! Call AME at 224.232.5980.
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
UPCOMING EVENT
BUILDING AN ENGAGED TEAM TAKES TEAM WORKOctober 14 | Tustin, CA
EVENT DESCRIPTIONUsing the book title “Engagement is not Enough” written by Mick’s friend Keith Ayers, Mick will teach attendees how to hold a well organized discussion group with their teams on the contents of this book and the value that an engaged team brings to and organization. In this one day event, Mick will go through each of the 12 chapters of the book, will provide valuable handouts, review videos and other visual aids and share his wisdom that he has gained along the way.
PRESENTERMick Wilz is the Director of Enterprise Excellence and co-owner of Sur-Seal Corporation in Cincinnati OhioMick Wilz is the Director of Enterprise Excellence and co-owner of Sur-Seal Corporation in Cincinnati, Ohio where he is a twenty-two year veteran of all aspects of manufacturing. He is widely known for his use of Legos to create a hands-on visual model of Sur-Seal to aid in the transition of the production floor.
WHO SHOULD ATTEND?• Leaders who are looking for a method to build engagement within their operations.• Members of the Leadership team.• HR Directors• Cell or Line Leaders• Production or Department Heads
MORE INFO: http://www.ame.org/events/building-engaged-team-takes-team-work-0
Sign Up Now! Call AME at 224.232.5980.
AME is pleased to announce the launch of a new resource to help AME members access the knowledge and expertise of your peers - the Benchmarking Community of Practice Query System. Developed in conjunction with APQC, this self-service portal will allow you to submit questions you have
i b t ti i f t i l d ti it t d hconcerning best practices in manufacturing, lean, productivity, process management and much more. Once submitted, your question will be distributed to Benchmarking Community of Practice and you will be notified when a response is posted.
Not only are you able to submit questions online through the portal, you can also search the library of past queries to find out what your peers have been asking as well as the responses. It's like Facebook for operations professionals - a community of peers sharing knowledge to help each other learn and grow.
West Region | June 2014
learn and grow.
If you have any questions or need assistance, please feel free to contact Jerrianne Strohmeyer, AME Benchmarking CoP Coordinator, at [email protected] or (224) 232-5980 ext. 222.
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
UPCOMING EVENT: MOONSHINE AT VIRGINIA MASON
The ProblemA patient with a new hip or knee has restrictions and limitations
that make and getting into a car to go home is a significant challenge. At Virginia Mason, our Physical Medicine and Rehabilitation (PM&R) department had a mock-up retail car to assist patients(PM&R) department had a mock up retail car to assist patients with training prior to discharge. However, the mockup had some functional challenges including:(1) Location: It was located a significant distance away from patient care units inhibiting the ability for use. (2) Adjustability: Today’s cars have a variety of heights; the
Original Therapy Car mock-one.(3) Transportability: The mock-up would be problematic to move.
This scenario inspired us to try something different.
Moonshine When there is a need that the current retail market cannot meet, Virginia Mason’s Senseis tell us to “innovate your own solutions”. Don’t buy something and “try to make it work.” We call this moonshine, a term borrowed from lean manufacturing that is about rapid prototyping with inexpensive materials to developterm borrowed from lean manufacturing that is about rapid prototyping with inexpensive materials to develop ideas for testing. It is about being resourceful with what you have. The principal that “form follows function” guides teams. Typically, products are purchased because they are “close enough” to what we need. However, this means we are buying the “form” first and then making our functions fit that form. Waste then becomes part of the equation, e.g., a shelf that is too narrow is not used or a shelf that is too deep gets packed with inventory. VM uses a sequence of moonshine steps:
(1) Understand functional and flow needs;(2) Design ideas through sketching or any other creative tool available;(3) B ild ll t bl t t t(3) Build small tabletop prototypes;(4) Test and simulate;(5) Modify and change as needed using more simulation.
An interdisciplinary team was assembled and utilizing innovation techniques, they quickly determined a set of functional attributes for their prototype (modified list):
Easy set‐up <1 minute
Easy adjustability < 3 pieces to changeEasy adjustability < 3 pieces to change
Transportable < 50 pounds
Compact < 53 inch space
Stable < 10 moving parts
Easy to clean < 1 minute
Patient safety Weight rate 350 lbs
Adjustable Seat back 45‐70 degrees, legroom Sedan vs SUV, ground clearance 5.5
inches to 8 inches
West Region | June 2014
Continued on next page.
inches to 8 inches
Roof & door line Support full weight of patient
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
UPCOMING EVENT: MOONSHINE AT VIRGINIA MASON (continued)
The team set to work and by the end of day 2, they had a usable prototype.they had a usable prototype.
Plan, Do, Study, Act (PDSA) Trials revealed the need for reinforcement of the “roof” line due to some movement when used for assistance (mimicking the handle grip inside the car, above the door). The test team also discovered the need for a handle to the left of the seat to mimic the motion of pulling oneself into the seat as one would do with an armrest. These and other minor modifications were completed.with an armrest. These and other minor modifications were completed.
The final prototype was completed and ready for patient trials in December 2011.
OutcomesPatients have been using the car since January 2012. The target to achieve 100% of eligible patients to have car transfer training prior to discharge has been reached. The first time the “car” made an appearance on the Orthopedic unit, a patient walking into the gym saw it and asked what it was. When it was explained to him, he smiled and said “that’s a great idea.” We asked him what he thought we should call it and, with a littl h kl b t ith t h it ti h id “th i id ” Th PM&R d t t ti t id
West Region | June 2014
little chuckle but without hesitation, he said “the iron maiden.” The PM&R department continues to consider possible names for the therapy car.
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
FIVE BENEFITS OF HOSTING A REGIONAL EVENT
1 - As a host you can select the subject. Identify a “gap” in existing knowledge or experience within your organization. AME will bring in a facilitator to teach the host participants as well as the other attendees.
2 - Hosting an application based event (e.g. a kaizen event) will provide the host company with tangible improvements in the selected area. Attendees from other companies will be valuable resources during the event toimplement real change. AME will bring in a facilitator if required.
3 - Build your network of fellow Continuous Improvement and Operational Excellence professionals that will provide continued benefits long after the eventevent.
4 - Receive suggestions for improvement from attendees after a tour of the host facility.
5 - Use the event as a “rallying point” for the organization to progress to the next level in your quest for Operational Excellence, or to reinvigorate a stalled effort.
Value Stream Mapping, Lean Office, Pull Systems, TPM, TWI, Daily Visual Management – whatever the subject area - AME can help you close an existing knowledge gap. Contact Western Region President, Jenny Snow-Boscolo, email: [email protected] to discuss the possibility of holding an event at your facility..
AME WEBINAR SERIESEach month world recognized speakers will be making 1-hour presentations representing a wide variety of topics. Authors, Shingo Prize recipients, and thought leaders in their respective areas form the line-up of presenters. Webinars are very modestly priced at $25 for members, $50 for non-members and free for corporate members. The webinar series is just one way that AME is trying to increase the value it delivers to its members, o e ay t at s t y g to c ease t e a ue t de e s to ts e be s,and better fulfill its mission of “Share-Learn-Grow.” So gather up some colleagues at your organization and register for a webinar today.
The upcoming line-up includes:
• Understanding the 2014 AME Int’l Excellence Inside Conference: June 25• Making More Money With Lean: July 10
West Region | June 2014
Go to http://www.ame.org/webinars for more details.
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
Gain Leverage, Profitable Value Streams through Lean R&D
If your organization has largely focused lean improvement initiatives on manufacturing and the supply chain, it’s time to broaden your lean perspective to include research and development (R&D) processes. That’s the opinion of Norbert Majerus, a senior six sigma master black belt and a lean product development master black belt at The Goodyear Tire & Rubber Company. p y p yMajerus has championed Goodyear’s lean product development process and he teaches a corporate lean product development certification program.
Some companies implement lean product development with the goal to cut cost in R&D. Although lean is a good tool for achieving that goal, experience has shown that solely focusing on cost cutting can be detrimental to creativity and innovation. The net gain of a cost reduction initiative in R&D has a very small effect on the bottom line of the business, because R&D is typically a small fraction of business costs. Majerus stated that, by contrast, Goodyear executives understand that the new product decisions made in R&D can have a large effect on the Goodyea e ecut es u de sta d t at t e e p oduct dec s o s ade & ca a e a a ge e ect o t eprofitability of the products. Lean can and should be leveraged in R&D to further enhance the profitability of new products.
“The secret, at Goodyear, was to educate people doing the actual work in lean principles and to engage them in helping us change their processes, in line with Toyota concepts,” Majerus continued. “For example, if you are working on a major project, and the market demands moving up the launch by six months to a year, lean principles can help you speed up the development process and assure the on-time delivery of the new product. Lean principles helped Goodyear achieve faster time to market agility to react very quickly to changes in theLean principles helped Goodyear achieve faster time to market, agility to react very quickly to changes in the marketplace and the ability to incorporate new technology.”
When you are extending lean practices into the R&D arena, counseled Majerus, make sure that safety and quality come first. Then focus on service to the customer, such as on-time delivery and speed. That approach will also enhance creativity, as it frees up design engineers’ time to innovate.
Majerus said that, at Goodyear, lean product development helped it achieve almost 100 percent on-time delivery and reduce new product development cycle time by more than 70 percentand reduce new product development cycle time by more than 70 percent.
“In a big product development project, things can change quickly – the market, the technology that becomes available and so on. In the past, we did not have the capability to put the product on the market when the market was ready for it. Now, with lean product development, faster time-to-market can mean millions in additional revenue,” said Majerus. He noted that in addition to gaining faster and more predictable new product development, Goodyear has received more innovation awards than ever before.
Editor’s note: Norbert Majerus will be a presenter on the topic “Using Lean to Develop Profitable Value Streams:Editor’s note: Norbert Majerus will be a presenter on the topic, “Using Lean to Develop Profitable Value Streams: Challenges and Significant Rewards of Lean R&D,” during the AME‘s annual conference in Jacksonville, FL, November 10-14. For more information about the event, or to register, check www.amejacksonville.org.
Lea Tonkin, editor, AME regional newsletters, is the president of Lea Tonkin Communications.
West Region | June 2014
EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 11
Manufacturing’s On Fire – Spread the Word!
Southeast Region | November 2013
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
NATIONAL NEWS
AME Corporate Member BenefitsAs a Corporate member all of your employees may attend AME events, including conferences and workshops at AME member rates. Five key contacts within your organization will become full AME members and receive the following:a d ece e e o o g
• Access to the Benchmarking Community of Practice Query program and a website query library. • Subscription to the award winning publication Target magazine and monthly online newsletter Target Online. • Access to the website portal on AME.org for Target magazine and Target Online along with complete archives of both publications. • Participate in monthly AME webinars for free.
A f i l i t ti f 1 d i l k h f Sit M b d th f i l i t ti• A free single registration for a 1-day regional workshop for Site Members and three free single registrations for a 1-day regional workshop for Enterprise Members in their inaugural membership year.• Online access to future benchmarking and lean assessment tools.
Corporate Membership Options
• Site MembershipA site is defined as a single physical location or campus with multiple plants/facilities within a short distance s e s de ed as a s g e p ys ca oca o o ca pus u p e p a s/ ac es a s o d s a cefrom each other. All employees at your site can attend AME events at the AME member rate. A one year AME Corporate Site Membership is only $1,000. Multi-year discounts are also available.• Enterprise Membership An Enterprise includes all of the corporation’s facilities within North America. Each facility can identify 5 employees to become full members in AME and all employees can attend AME events at the AME member rate. A one year AME Corporate Enterprise Membership is only $5,000. Multi-year discounts are also available.
For additional information or to join: Contact Robert Carlson, AME Business Development Manager at 224-232-5980, ext. 227 or [email protected].
As an AME member you know that a strong community of professionals dedicated to enterprise excellence is at the core of our Association. But did you know that the best way to maximize your benefits within this network is to expand it? When you serve as an AME ambassador, you not only help enhance the resources you need to excel in your career,
l h l k t i t it l i d t
West Region | June 2014
you also help us make a stronger impact on our vital industry.Learn more at http://www.ame.org/refer-member
EXCELLENCE IN THE WEST | Volume 3 • Issue 6
AME Western Region Board of Directors
AME MISSIONIDAHOPhil Steklenski
ARIZONACarlos Santos
[email protected] a commitment to Enterprise Excellence through Experiential Learning by bringing people together to Share, Learn and
GROW.
CALIFORNIAGreg Williams
(Immediate Past President)[email protected]
@
NEVADAJason Tollman
AME VISION
A Manufacturing Renaissance driven by
Jerry Wright [email protected]
OREGONScott Simmons
Michael [email protected]
Renaissance driven by People-Centric
Leadership coupled with Enterprise Excellence.
John [email protected]
Kirsten Gallagher
WASHINGTONJenny Snow-Boscolo
(President) [email protected]
Steven [email protected]
Linda [email protected]
Alissa Nichols [email protected]
CORE VALUES
•Volunteerism
• Practitioner [email protected]
• Integrity & Trust
• Passion for Excellence
• Engaging & Welcoming
West Region | June 2014