Performance Report

December 2012

Compiled Exclusively for AM Company

www.gaminglabs.com

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Accomplishments:

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Present

Collected on Date: 1/2/2013

Performance:

Date: 12/1/12 – 12/31/12

Age of Items

12.0

Current Open Items Without On Hold Items

800

Current On Hold Items

400

Average On Hold Days*

12.8

Current Submission

Review Items

5

Average Days Open

42.4

Number of Proposal Requests

604

Number of Rejected and Withdrawn Items

14

Certifications (Globally)

Number of Certifications Average Turnaround in Days

533 16.1

Analysis of Turnaround Time (All Types)

Category Number of

Certifications Average

Turnaround Time

Initial Proposals (Primary)

44 13.1

CAT A 108 12.0

CAT B 11 29.1

CAT C 370 10.3

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Turnaround Time Data

Regions/Countries Number of Closures Average of Business Turnaround

Time Without On Hold Days The Caribbean 258 12.0

Anguilla 25 12.0 Antigua and Barbuda 23 12.0 Aruba 13 12.0 Bahamas 25 12.0 Barbados 14 12.0 Bonaire, Saint Eustatius and Saba 20 12.2 British Virgin Islands 2 16.0 Cayman Islands 1 16.0 Cuba 36 7.2 Curaçao 10 6.0 Dominica 12 6.0 Dominican Republic 3 24.3 Grenada 2 12.5 Guadeloupe 1 20.0 Haiti 1 20.0 Jamaica 14 6.4 Martinique 3 8.3 Monserrat 3 8.3 Puerto Rico 1 27.0 Saint-Barthélemy 1 27.0 St. Kitts and Nevis 1 55.0 Saint Lucia 1 55.0 Saint Martin 7 8.3 Saint Vincent and the Grenadines 6 8.3 Sint Maarten 10 22.6 Trinidad and Tobago 5 22.6 Turks and Caicos Islands 9 9.8 Virgin Islands (US) 9 9.8 Central America 151 8.0

Belize 12 8.0 Costa Rica 13 26.8 El Salvador 13 26.8 Guatemala 6 20.0 Honduras 6 20.0 Mexico 32 12.8 Nicaragua 32 12.8 Panama 37 12.2 Northern America 124 12.2

Bermuda 15 9.2 Canada 15 9.2 Greenland 37 9.1 Saint Pierre and Miquelon 37 9.1 United States 20 15.8 Grand Total 533 16.1

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Discussion Points

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Graphical Comparisons The following tables compare October 2012, November 2012 and December 2012.

Types of Certifications The first bar graph showcases the performance details comparing types of regions from October, November and December 2012.

Analysis of Types of Regions:

All closures for the month of December increased by 4.3% compared to the month of November.

% Change Description

Primary -36.2% Increase from 69 to 44 items.

Cat I -1.8% Increase from 110 to 108 items.

Cat II -50.0% Decrease from 22 to 11 items.

Cat III 19.4% Decrease from 310 to 370 items.

Of the closures, 8% were submitted as new proposals and 20% of closures were submitted together with the initial proposals. The remainder were proposals that were submitted after the initial proposal.

Certifications

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Total Turnaround Time The second bar graph showcases the comparison of average total turnaround times from October, November and December 2012.

Analysis of Turnaround Time:

Overall, the turnaround time for the month of December has decreased by 1.7%.

% Change Description

Primary -15.9% Decrease from 14.2 to 13.1 average days.

Cat I -55.1% Decrease from 13.0 to 12 average days.

Cat II 33.6% Increase from 29.0 to 29.1 average days.

Cat III -23.0% Decrease from 9.3 to 10.3 average days.

Performance Indicators: Turnaround Time in Days

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Number of Proposals and Certifications The third bar graph showcases the comparison of number of submissions and certifications from October, November and December 2012.

Analysis of Proposals and Closures

For the period of December 2012, the average turnaround time was 16.1 days with a total of 533 items being closed in 41 regions. The number of propsals is up by 19.4% since November. The number of closures had increased by 4.3% since November. The total turnaround time for the month of December has decreased by 1.7% compared to November.

Proposals and Closures

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Monthly Success Rate The fourth graph showcases the comparison of Success Rates in percentage form October, November and December 2012.

(

)

Analysis of Success Rate in Percentage Form

The success rate percentage was calculated by the following equation:

For the period of December 2012, the success rate percentage was 96.2%. This showcases a decrease of 1.9% since November.

96.0%

96.5%

97.0%

97.5%

98.0%

98.5%

99.0%

99.5%

October November December

Suce

ess

Rat

e %

Month

October

November

December

Success Rate %

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Number of Pending Items The fourth bar graph showcases the comparison of all current pending items from January 7th, December 10th 2012 and November 6th 2012.The pending list changes each day; therefore the information provided is merely a snapshot for this report.

Analysis of Pending Items:

% Change Description

Open Items -11.1% Decrease from 900 to 800 items.

On Hold -11.1% Increase from 450 to 400 items.

Submission Review 66.7% Decrease from 3 to 5 items.

There was a total of 1,205 items pending on January 7th, of these 550 either had the region status or the

proposal status as on hold. These had an average on hold time of 27.7 business days*; which showcases

a decrease of 10.9% from November.

* On hold time in days is only an estimate at this time.

* On hold time in days is only an estimate at this time.

0

100

200

300

400

500

600

700

800

900

1000

Open Items On Hold SubmissionReview

Nu

mb

er

of

Op

en

Ite

ms

Open Status

October

November

December

Present Indicators: Open Items

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Definitions

Present Information:

1. Individual folders are inside a record for each open region requested.

2. Each open region requested is its own item inside the folder.

For example:

Record Number 22-333

Folders in Record 3

Region in Each Folder 35

Regions Open in Each Folder 6

Total Open Items 18

Explanation:

In this record there are three folders. Each of the folders has 35 different regions. In

each record there are 6 open regions. Since, there are three folders for the record

and six open regions for each folder then there are 18 open items for this record.

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Performance:

1. All new requested proposals for the month that were closed are called Initial

Proposals (Primary).

2. CAT I is defined as all proposals that were requested at the same time as the

initial proposal and are either approved on the same day as the initial or after

the initial approval.

3. CAT II is defined as all proposals that were requested after the initial proposal

but prior to approval of the initial proposal.

4. CAT III is defined as all proposals that were requested subsequent to the

approval of the initial proposal.

For example:

Record Number: 22-333

Categories for Analysis Number of Closures Average Turnaround Time Initial Proposal (Primary)

1 14.8

CAT I 23 15.9 CAT II 2 16 CAT III 3 17.3 TOTAL 29 16

Explanation:

For this record, there was one initial proposal, 23 proposals were added to the initial

proposal on the same day it was submitted, two proposals were added after the

initial proposal but before the initial proposal’s approval and three proposals were

added after the initial proposal’s approval. The total turnaround time for these items

were 16 days with a total of 29 closures.