example action plan page 1 - kempsey.nsw.gov.au · an indicator of the level of investment ... key...

SGE Action Plan 2013-14 - Kempsey Shire C ouncil

Kempsey Shire Council Sewerage – Action Plan Summary In 2013-14, Kempsey Shire Council implemented all the sewerage requirements of the NSW Best-Practice Management Framework and its performance has been steady, displaying the results of asset renewal investment, consistency of services delivered and continued effort to improve results.

Key actions from Council's Strategic Business Plan: - Action Plans 1, 5, 7, 8, 9, 11, 12, 13, 14, 15 have now been achived and are being consistently maintained

- Council’s current targets are Action Plans 2, 3, 4, 6, 10, which are all already partially achieved

INDICATOR RESULT2 COMMENT/DRIVERS ACTION

Best-Practice Management Framework

Implemented all the Best Practice Requirements

1

Very good

Implementation demonstrates effectiveness and sustainability of water supply and sewerage business. 100% implementation is required for eligibility to pay an ‘efficiency dividend’.

Prepare a new 30-year IWCM Strategy, Financial Plan & Report in accordance with the July 2014 IWCM Check List (www.water.nsw.gov.au) as the existing IWCM Strategy is over 6 years old. Recent Office of Water training indicated an 8 year review cycle was more appropriate. Council is currently completing its Financial Plan, which will then lead into the revision of the Business Plans, Development Servicing Plans and water supply yield studies.and ultimately revision of the IWCMs. Council’s infrastructure and operational challenges have taken precedence over major expenditure on a strategy document

CHARACTERISTICS

5 Connected property density

36 per km of main Similar to the statewide median of 38

A connected property density below about 30 can significantly increase the cost per property of providing services.

Density remains steady. Current reductions in Developer Charges is an opportunity to increase these densities.

7 Renewals expenditure

0.7%

Satisfactory

Adequate funds must be programmed for works outlined in the Asset Management Plan – page 3 of the 2013-14 NSW Performance Monitoring Report.

FOR INDICATORS 7 to 57 Where ranking is low, investigate reasons including past performance and trends, develop remedial action plan and summarise in this column. Upcoming years of major sewerage renewals will improve this result.

Median ranking (3, 2)

8 Employees

2.2 per 1,000 props May require review

NSW median 1.6. This result is steadily reducing and is reflective of topography for reticulation management.

Lowest ranking (5, 4)

SOCIAL – CHARGES

12 Typical residential bill

3 (TRB)

$791 per assessment

Review

TRB should be consistent with projection in the financial plan, and should achieve full cost recovery. Drivers – OMA Management Cost and Capital Expenditure.

See 46. NSW median $625. The bill is reflective of capital projects capacity and need to fund required works.


13 Typical Developer Charges

$7840 per ET

Good

NSW median $5100. KSC charge reflective of capital investment occurring and development driven expenditure.

Highest ranking (1, 1)

14 Non-residential sewer usage charge

192c/kL Very good NSW median 136.


SOCIAL - HEALTH

16 Sewerage coverage

94% Satisfactory

% of urban population with reticulated sewerage service


17 Percent sewage treated to tertiary level

63% May require review

NSW median 98. KSC result should be approx. 80% and 63% is an error

Address NSW Office of Water regarding the error


18 Percent of sewage volume that complied


Key indicator of compliance with regulator.

NSW median 100%. KSC result reflective of required renewal program for West and South Kempsey

Low ranking (4, 4)

19 Sewage treatment works compliant at all times

4 of 7

Key indicator of compliance with regulator.

As per comment for 18

1. Council needs to annually ‘roll forward’, review and update its 30-year total asset management plan (TAMP) and 30-year financial plan, review Council's TBL Performance Report and prepare an Action Plan to Council. The Action Plan is to include any actions identified in Council’s annual review of its DWMS (Indicator 20) and any section 61 Reports from the NSW Office of Water. Refer to pages 27, 28, 107 and 111 of the 2013-14 NSW Water Supply and Sewerage Performance Monitoring Report.

APPENDIX I Page 284ITEM 10

20OCT2015

Kempsey Shire Council Sewerage – Action Plan


SOCIAL – LEVELS OF SERVICE

21 Odour Complaints

1.6 per 1,000 props

May require review

Critical indicator of customer service and operation of treatment works.

NSW median 1.0. Reflective of operational challenges with older STP infrastructure programmed for renewal.


22 Service complaints

2 per 1,000 props

Very good Key indicator of customer service.

NSW median 8. Consistent achievement reflective of renewal investment in reticulation system and drier weather.


23a

Average Duration of Interruption

119 minutes

May require review

Key indicator of customer service, condition of network and effectiveness of operation.

NSW median 109min. Reliable assessment and significant improvement achieved from 200min and monitoring closely improvement with renewals. .

Low ranking (4, 4)

25 Total Days Lost

2.4%

Satisfactory NSW median 2.9

Annually reduced for last four years, now intending to maintain this good result. . Median ranking (3, 4)

ENVIRONMENTAL

26 Volume of sewage collected per property

198 kL

Compare sewage collected to water supplied. NSW median 221kl


27 Percentage effluent recycled


Key environmental indicator. Drivers – availability of potable water, demand, proximity to customers, environment. NSW median 12%

Recent increase reflective of drier periods. Further investigation to expand occurring in parallel with new STPs

Low ranking (4, 4)

28 Biosolids reuse 100%

Very good Key environmental indicator. Effort focussed on maintaining this good result. Highest ranking (1, 1)

32 Net Greenhouse gas emissions (WS & Sge)

350 t CO2/1000 props

May require review

Drivers – gravity vs pumped networks, topography, extent of treatment. NSW median 370. Good result considering the topographical challenges of KSC schemes.

Aim to maintain good result.

Low ranking (4, 3)

34 Compliance with BOD in licence

100% Very good

Key indicator of compliance with regulator requirements.

Aim to maintain good result Highest ranking (1, 1)

35 Compliance with SS in licence


Drivers – algae in maturation ponds, impact of drought.

Reflective of 2 poor performing STPs of 7. These STPS are to be replaced in next 5 years. Lowest ranking (5, 5)

36 Sewer main breaks and chokes

16 per 100km of main Good

Drivers – condition and age of assets, ground conditions. NSW median 37

Significant improvement from drier weather and renewals investment. Aim to maintain good result High ranking (2, 2)

37a

Sewer overflows to the environment

14 per 100km of main May require review

Drivers – condition of assets, wet weather and flooding. NSW median 13

Aim to improve this result with continued renewals investment in reticulation and pump station assets Low ranking (4, 4)

39 Non-residential percentage of sewage collected

21% High ranking (2, 2)

For non-residential, compare % of sewage collected to indicator 43 (% of revenue). NSW median 21

ECONOMIC

43 Non-residential revenue

24% Good See 39 above.

Aim to maintain good result

High ranking (2, 2)

46 Economic Real Rate of Return (ERRR)

-0.4%

Review

Reflects the rate of return generated from operating activities (excluding interest income and grants). An ERRR or ROA of ≥ 0% is required for full cost recovery. NSW median 1.5.

Review and increase the real 2015-16 charges to achieve full cost recovery. See Footnote 3 on page 2 This work is underway with the Financial Plan, minor increases in charges for 15-16 and optimisation of the capital & OMA budgets have occurred.


46a

Return on assets -1.1% Lowest ranking (5, 5)

See 46. NSW median 1.36

47 Net debt to equity

8%

Very good

LWUs facing significant capital investment are encouraged to make greater use of borrowings – page 14 of the 2013-14 NSW Performance Monitoring Report.

Aim to maintain good result


48 Interest cover 0

Drivers – in general, an interest cover of > 2 is satisfactory.


2. The ranking relative to similar size LWUs is shown first (Col. 2 of TBL Report) followed by the ranking relative to all LWUs (Col. 3 of TBL Report). 3. Review and comparison of the 2014-15 Typical Residential Bill (Indicator 12) with the projection in your Strategic Business Plan is mandatory. In addition, if both indicators 46 and 46a are negative, you must report your proposed 2015-16 typical residential bill to achieve full cost recovery.


20OCT2015

Kempsey Shire Council Sewerage – Action Plan

INDICATOR RESULT COMMENT/DRIVERS ACTION

ECONOMIC

48a

Loan payment

$208 per prop

Good

The component of TRB required to meet debt payments. Drivers – expenditure on capital works, short term loans. NSW median 90

Continue to manage optimised OMA and capital budget to manage cashflows and TRB


High ranking (2, 1)

50 Operating cost (OMA)

$543 per prop

May require review

Prime indicator of the financial performance of an LWU. Drivers – development density, level of treatment, management cost, topography, number of discrete schemes and economies of scale. NSW median $430

Review carefully to ensure efficient operating cost. Centralised scheme for 3 STPs may improve this result. Being closely monitored


52 Management cost

$181 per prop May require review

Drivers –number of discrete schemes, number of employees. Typically about 40% of OMA. NSW median $161

Result is steady and not increasing. Monitoring governance costs that are heavily impacting this result. Lowest ranking (5, 4)

53 Treatment cost $211 per prop May require

review

Drivers – type and level of treatment, economies of scale. NSW median $155

Economies of scale with combined schemes may improve this result and being monitored. Lowest ranking (5, 5)

54 Pumping cost $80 per prop May require

review

Drivers – topography, development density, effluent recycling. NSW median $68

Steadily improving result that is heavily influenced by topography and older less efficient assets. Lowest ranking (5, 4)

56 Sewer main cost $66 per prop May require

review

Drivers – topography, development density, effluent recycling. NSW median $47

Monitoring closely

Low ranking (4, 4)

57 Capital expenditure

$150 per prop

Satisfactory

An indicator of the level of investment in the business. Drivers – age and condition of assets, asset life cycle.

Slightly down on previous years and to increase significantly over upcoming 5 years and STP renewal occurs.



20OCT2015

WS Action Plan 2013-14 - Kempsey Shir e C ouncil

Kempsey Shire Council Water Supply – Action Plan Page 1 Summary In 2013-14, Kempsey Shire Council implemented 90% of the water supply requirements of the NSW Best-Practice Management Framework and its performance has been steady, displaying the results of asset renewal investment, consistency of services delivered and continued effort to improve results.

Key actions from Council's Strategic Business Plan: - Action Plans 1, 5, 7, 8, 9, 11, 12, 13, 14, 15 have now been achived and are being consistently maintained

- Council’s current targets are Action Plans 2, 3, 4, 6, 10, which are all already partially achieved

INDICATOR RESULT

2 COMMENT/DRIVERS ACTION

Best-Practice Management Framework

Implemented 90% of the Best-Practice Requirements

1

Implementation of the requirements demonstrates effectiveness and sustainability of water supply business. 100% implementation is required for eligibility to pay an ‘efficiency dividend’. Council has determined that payment of a dividend is not its highest priority at the detriment of unaffordable charges upon its customers

Prepare a new 30-year IWCM Strategy, Financial Plan & Report in accordance with the July 2014 IWCM Check List (www.water.nsw.gov.au) as the existing IWCM Strategy is over 6 years old.

Address remaining BPM requirement: - (2c) ≥75% of residential revenue from usage charges Council is currently completing its Financial Plan, which will then lead into the revision of the Business Plans, Development Servicing Plans and water supply yield studies.and ultimately revision of the IWCMs. Council’s infrastructure and operational challenges have taken precedence over major expenditure on a strategy document

CHARACTERISTICS

5 Connected property density

25 per km of main

A connected property density below 30 can significantly increase the cost per property of providing services, as will also a high number of small discrete water supply schemes.

The density issue is an historical legacy and cannot readily be overcome on the flood plain. Current strategy work is investigating the viability of linking coastal villages and the Kempsey-Lower Macleay water supply systems. Developer Charge waiving is an opportunity to increase density. Current increase is approximately 2.5%pa, NSW median is 32.

Low ranking (4, 3)

9 Renewals expenditure

1%

Very good

Adequate funds must be programmed for works outlined in the Asset Management Plan – page 3 of the 2013-14 NSW Performance Monitoring Report.

FOR INDICATORS 9 to 56 Where ranking is low, investigate reasons including past performance and trends, develop remedial action plan and summarise in this column. Expressed as % of current replacement cost of systems assets. NSW median = 0.5%. This result has occurred after many years of work to build an asset system and customer database, identify priority renewals and target expenditure.


10 Employees 1.5 per 1,000 props May require

review NSW median is 1.5.

Low ranking (4, 3)

1. Council needs to annually ‘roll forward’, review and update its 30-year total asset management plan (TAMP) and 30-year financial plan, review Council's TBL Performance Report and prepare an Action Plan to Council. The Action Plan is to include any actions identified in Council’s annual review of its DWMS (Indicator 20) and any section 61 Reports from the NSW Office of Water. Refer to pages 27, 28, 107 and 111 of the 2013-14 NSW Water Supply and Sewerage Performance Monitoring Report.

2. The ranking relative to similar size LWUs is shown first (Col. 2 of TBL Report) followed by the ranking relative to all LWUs (Col. 3 of TBL Report).

3. Review and comparison of the 2014-15 Typical Residential Bill (Indicator 14) with the projection in the later of your IWCM Strategy and financial plan and your Strategic Business Plan is mandatory. In addition, if both indicators 43 and 44 are negative, you must report your proposed 2015-16 typical residential bill to achieve full cost recovery.

4. Microbiological compliance (Indicator 20) is a high priority for each NSW LWU. Corrective action for non-compliance (≤97%), or any ‘boil water alerts’ must be reported in your Action Plan. Refer to pages 7, 8 and 28 of the 2013-14 NSW Water Supply and Sewerage Performance Monitoring Report (www.water.nsw.gov.au) and NSW Guidelines for drinking water quality management systems, NSW Health and NSW Office of Water, 2013.


20OCT2015

http://www.water.nsw.gov.au/

Kempsey Shire Council Water Supply – Action Plan Page 2


SOCIAL - CHARGES

12 Residential water usage charge

209 c/kL

Review

Benefits of strong pricing signals are shown on page 5 of the 2013-14 NSW Performance Monitoring Report.

Increase usage charge to achieve BPM requirement (2c). NSW median 213c/kl. Kempsey is achieving the intended water conservation without the price signal to the extent required on usage. The overall pricing is reflective, yet the balance between access and usage has not been achieved. This progressive change was halted in 2013-14 on the basis of the significant impact on high water use businesses


13 Residential access charges

$255 per assessment

Review

Need to reduce access charge and increase usage charge. See 12 and 16. Converse of the above indicator, see remarks above.


14 Typical residential bill

3 (TRB)

$584 per assessment

Review

TRB should be consistent with projection in the financial plan. Drivers – OMA Management Cost and Capital Expenditure.

See Footnotes 3 and 5 and Indicators 12 and 43. NSW median $582. Being revised with financial plan


SOCIAL – CHARGES cont’d

15 Typical developer charges

$9300 per ET Good

Statewide median $5,500, yet less than most on midnorth coast. To be revised post the financial plan Highest ranking (1, 1)

16 Residential revenue from usage charges

58% of residential bills

Review ≥ 75% of residential revenue should be generated through usage charges.

See Footnote 5. NSW median 73%. See Council comments on items 12 & 13 Lowest ranking (5, 4)

SOCIAL – HEALTH

19 Physical quality compliance

Yes Very good

Aim is to maintain consistent achievement of this result.


19a

Chemical quality compliance

Yes Very good



20 Microbiological compliance

4

Yes Very good

Critical indicator. LWUs should annually review their DWMS in accordance with NSW guidelines

4.



SOCIAL – LEVELS OF SERVICE

25 Water quality complaints

0.7 per 1,000 props Good

Critical indicator of customer service. Can be influenced by the type of business - e.g. unfiltered supply.

NSW median is 3. Aim is to maintain consistent achievement of this result.

High ranking (2, 2)

26 Service complaints 0.3 per 1,000 props Very good Key indicator of customer service. NSW median is 6. Aim is to maintain consistent achievement of this result.

27 Average frequency of unplanned interruptions

72 per 1,000 props

May require review

Key indicator of customer service, condition of network and effectiveness of operation.

NSW median is 50. Council’s recording system is reliable and reflective of the impact of older failing infrastructure and the need to maintain renewals investment. Reliable recording is completed to then gauge the effectiveness of the renewals investment.

Low ranking (4, 5)

30 Number of main breaks

10 per 100km of main

Satisfactory Drivers – condition and age of water mains, ground conditions.

Monitor breaks, including past performance and trends. NSW median is 10. Steady result, not worsening and being monitored and progressively addressed. See comment above


32 Total Days Lost 3.1% Median ranking (3, 4)

Satisfactory Improvement on previous year.

NSW median is 2.9%,


20OCT2015

Kempsey Shire Council Water Supply – Action Plan Page 3

INDICATOR RESULT COMMENT/DRIVERS ACTION

ENVIRONMENTAL

33 Average annual residential water supplied

157 kL per prop

Good

Drivers – available water supply, climate, location (Inland or coastal), pricing signals (Indicator 3), restrictions.

NSW median for coastal LWUs is 157kl

High ranking (2, 1)

34 Real losses (leakage)

100 L/c/d May require review

Loss reduction is important where an LWU is facing drought water restrictions or the need to augment its water supply system.

NSW median is 70. This result is a reliable figure, being a monitored result of main breaks and water quality issues.

Low ranking (4, 4)

ECONOMIC

43 Economic Real Rate of Return (ERRR)

0%

Satisfactory

Reflects the rate of return generated from operating activities (excluding interest income and grants). An ERRR or ROA of ≥ 0% is required for full cost recovery.

NSW median is 1.2. Lowest ranking (5, 4)

44 Return on assets (ROA)

-0.8% See 43.

NSW median is 1.1.


45 Net debt to equity

8%

Good

LWUs facing significant capital investment are encouraged to make greater use of borrowings – page 14 of the 2013-14 NSW Performance Monitoring Report.

NSW median is 1.0. This result is steady with the previous year result.

High ranking (2, 1)

46 Interest cover 0

Drivers – in general, an interest cover > 2 is satisfactory.


47 Loan payment

$248 per prop

Very good

The component of TRB required to meet debt payments. Drivers – expenditure on capital works, short term loans.


49 Operating cost (OMA)

$481 per prop

May require review

Prime indicator of the financial performance of an LWU. Drivers – development density, level of treatment, management cost, topography, number of discrete schemes and economies of scale.

Review components carefully to ensure efficient operating cost. NSW median is $400 and the result is reflective of a combination of topography, multiple schemes and low economy of scale.

Low ranking (4, 3)

51 Management cost $188 per prop

May require review

Typically about 40% of the OMA. Drivers – No. of employees. No. of small discrete water schemes.

NSW median is $140. The result has occurred for reasons as per 49 and is being monitored. Low ranking (4, 4)

52 Treatment cost $116 per prop

May require review

Drivers – type and quality of water source. Size of treatment works

NSW median is $58 and being monitored.


53 Pumping cost $66 per prop

May require review

Drivers – topography, development density and location of water source.

NSW median is $43 and being monitored. Also a factor of aquifer water sources. Lowest ranking (5, 3)

55 Water main cost $79 per prop

Satisfactory Drivers – age and condition of mains. Ground conditions. Development density.

NSW median is $74


56 Capital expenditure

$404 per prop

Very good

An indicator of the level of investment in the business. Drivers – age and condition of assets, asset life cycle and water source.

NSW median is $181 and reflective of the renewals expenditure


5. Note that by setting its 2015-16 water supply tariff in accordance with Circular LWU 11 of March 2011, Kempsey Shire Council would be eligible for 'deemed compliance' for both the 75%/25% split and for full cost recovery in both the 2013-14 and 2014-15 financial years (contact Dilip Dutta on 9842 8499 or [email protected]). The 2013-14 Water Supply TBL Performance Report and Action Plan template would be updated by the NSW Office of Water to reflect any such 'deemed compliance' obtained through Council's 2015-16 tariff


20OCT2015

example action plan page 1 - kempsey.nsw.gov.au · an indicator of the level of investment ... key...

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