Ewa Gmurzyńska Center for Conflict and Dispute Resolution Faculty of Law and Administrati University of Warsaw

is biggest university in Poland – 65.000 students

is one of two best universities in Poland

it is situated in the Center of the Capital of Poland

it is state institution number of students

increased in the last 15 years 3 times

Mediation Center (2006) Trainings for students, academic and

administrative emloyees since 2006 Promotion of ADR : e.g.International

Mediation Day UW, Conference on Academic Disputes

Creation of the Ombuds Office (2011)

Confidentiality Independence Neutrality Impartiality Informality

Promotes of the high standards in ADR Helps in conflict resolution Supports individuals & institutions in

solving problems connected to activities of the University

Identify sources of conflicts at the University

Informs & recommends to the President necessary improvements of the system

Where to start ? Overcoming the mental barriers of

approach to conflicts (administration) Choosing an appropriate model of

ombudsperson Selection of types of cases Time and resources limitation Overcoming formal and administrative

barriers