evidence based leadership
DESCRIPTION
This was a webinar my management team attended. Very good points on leadership.TRANSCRIPT
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
EVIDENCE-BASED EVIDENCE-BASED LEADERSHIP:LEADERSHIP:
Seven Enduring Truths Seven Enduring Truths About Leadership in About Leadership in
Tough Times Tough Times withwith
Jim KouzesJim Kouzes
EVIDENCE-BASED EVIDENCE-BASED LEADERSHIP:LEADERSHIP:
Seven Enduring Truths Seven Enduring Truths About Leadership in About Leadership in
Tough Times Tough Times withwith
Jim KouzesJim Kouzes
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“Let unconquerable
gladness dwell.”
Motto in F.D.R.’s Oval Office
“Let unconquerable
gladness dwell.”
Motto in F.D.R.’s Oval Office
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
ObjectivesObjectivesObjectivesObjectives1. Why we ought to be optimistic in the face of
all this adversity.
2. Who the most influential leadership role models are.
3. The one attribute that is the foundation of all leadership.
4. What you must do to fully commit yourself to an organization.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
ObjectivesObjectivesObjectivesObjectives5. Identify the one leadership practice that is
the best predictor of leadership effectiveness.
6. Name the one quality that most differentiates leaders from individual contributors.
7. The one ingredient that is absolutely essential to creating high-performing teams in times of adversity and challenge.
8. Recite the secret to success in life — seriously.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
1Challenge is the opportunity for
greatness.
1Challenge is the opportunity for
greatness.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Historical LeadersHistorical Leaders
Abraham Lincoln Martin Luther King Mother Teresa Winston Churchill Susan B. Anthony Nelson Mandela Mohandas Gandhi
Civil War Civil rights Poorest of the poor World War II Women’s suffrage Freedom movement Independence
LEADERS CONTEXT
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Tell us about a time when you
were at your best as a leader.
Tell us about a time when you
were at your best as a leader.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Personal BestsPersonal Bests
Arlene Blum Carolyn Bourne Jacqueline Maartense Alan Keith Dick Nettell Andrew Coven Egon Zehnder
First all-female ascentFirst study of its kindRestore profitabilityTwo years or closeTurnaroundDevelop new product Start-up of company
LEADERS CONTEXT
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“I’ve got to shake this off…I knew that I needed
to put a bounce back in my step and get focused
on the future.”
Dick NettellBank of America
“I’ve got to shake this off…I knew that I needed
to put a bounce back in my step and get focused
on the future.”
Dick NettellBank of America
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
2You are the most important leader
role model.
2You are the most important leader
role model.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
ROLE MODELSROLE MODELS Business leader
Community leader
Entertainer
Family members
Political leader
Professional athlete
Teacher or coach
None/Other/Not sure
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Create Poll HereCreate Poll Here
1. Business leader
2. Community leader
3. Entertainer
4. Family members
5. Political leader
6. Professional athletes
7. Teacher or coach
From which one of the following seven types of people would you choose as your most important role model for leadership?”
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Leader Role ModelsLeader Role Models Family members …………… 40%
Teacher or coach …………… 26%
Community leader …………. 11%
Business leader ……………... 7%
Political leader ……………... .. 4%
Professional athlete …….…... 3%
Entertainer ……………………. 2%
None/Other/Not sure ………… 7%
18-30 years old, source: Public Allies Survey
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Leader Role ModelsLeader Role Models Family members …………….. 58%
Teacher or coach……………. 17%
Business leader…………………11%
Community leader…………….. 5%
Political leader…………………. 5%
None/Other/Not sure………….. 4%
Entertainer…………………….. 0%
Professional athlete…………… 0%
Data on working professionals, source: Kouzes & Posner
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
The leaders who have the most
influence are the leaders who are
closest to us.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Immediate managers have more influence on…
Immediate managers have more influence on…
People’s desire to stay or leave, The trajectory of careers, Ethical behavior, The ability to effectively perform a job, and The motivation to share values and vision.
…than CEOs … or anyone else.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
3Credibility is
the foundation of leadership.
3Credibility is
the foundation of leadership.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
What do you look for and admire in a leader,
someone whose direction you would
willingly follow?
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
___ Ambitious___ Broad-minded___ Caring___ Competent___ Cooperative___ Courageous___ Dependable___ Determined___ Fair-minded___ Forward-looking
___ Honest___ Imaginative___ Independent___ Inspiring___ Intelligent___ Loyal___ Mature___ Self-controlled___ Straightforward___ Supportive
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Poll HerePoll HerePoll HerePoll HereOf the following leader qualities, which one do you consider most important?
CompetentFair-minded Forward-lookingHonestInspiringIntelligentStraightforward
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
The Most The Most Admired QualityAdmired Quality
The Most The Most Admired QualityAdmired Quality
Honest89%
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Admired LeadersAdmired Leaders 89% = Honest 70% = Forward-looking 69% = Inspiring 68% = Competent
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Admired Admired LeadersLeadersAdmired Admired LeadersLeaders Honest Forward-
looking Competent Inspiring
Trustworthiness
Expertise Dynamism
CredibilityCredibilityCredibilityCredibility
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
4Personal values
drive commitment.
4Personal values
drive commitment.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“I realized that there was no magic that was going to
happen. It was now up to me to decide, ‘What’s my framework for living?’
Elaine Fortier, New Focus
“I realized that there was no magic that was going to
happen. It was now up to me to decide, ‘What’s my framework for living?’
Elaine Fortier, New Focus
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“Leadership is personal…Do the people you lead
know who you are, what you care about, and why
they ought to be following you?”
Ron Sugar, CEO and President, Northrop Grumman Corp.
“Leadership is personal…Do the people you lead
know who you are, what you care about, and why
they ought to be following you?”
Ron Sugar, CEO and President, Northrop Grumman Corp.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Employee CommitmentEmployee Commitment
Clarity about organization’s
values
Clarity about my values
4.87 6.26
4.90 6.12Low
Low
High
High
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“As long as you believe that what you’re doing is meaningful, you can cut
through the fear and exhaustion and take the
next step.” Arlene Blum, Chemist, Mountain Climber & Educator
“As long as you believe that what you’re doing is meaningful, you can cut
through the fear and exhaustion and take the
next step.” Arlene Blum, Chemist, Mountain Climber & Educator
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
What questions
do you have?
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
5Modeling the Way has the most impact.
5Modeling the Way has the most impact.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“What evidence exists that we are living our
values and making decisions consistent with
our values?” Barbara Goretsky
Northrop Grumman
“What evidence exists that we are living our
values and making decisions consistent with
our values?” Barbara Goretsky
Northrop Grumman
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“I can’t change someone else’s behavior. . . so I made sure that I was a role model for the values and behaviors
we were expecting.” Frank Ruck, Chicago Title & Trust
“I can’t change someone else’s behavior. . . so I made sure that I was a role model for the values and behaviors
we were expecting.” Frank Ruck, Chicago Title & Trust
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“Leadership opportunities are presented to everyone. What makes the difference between being a leader or not is how you respond in
the moment.” Michele Goins, CIO, Juniper Networks
“Leadership opportunities are presented to everyone. What makes the difference between being a leader or not is how you respond in
the moment.” Michele Goins, CIO, Juniper Networks
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
In the MomentIn the Moment
00:03:05According to Gloria Mark, UC Irvine
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“Hotels where employees strongly believed their managers followed
through on promises and demonstrated the values they
preached were substantially more profitable than those whose
managers scored average or lower.” Tony Simons, Cornell University
The Integrity Dividend, 2008
“Hotels where employees strongly believed their managers followed
through on promises and demonstrated the values they
preached were substantially more profitable than those whose
managers scored average or lower.” Tony Simons, Cornell University
The Integrity Dividend, 2008
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
6Being forward-looking most differentiates
leaders.
6Being forward-looking most differentiates
leaders.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“Vision trumps everything. Organizations are most effective when a well-
articulated and ambitious vision of the future exists.”
Nancy Zimpher, presidentUniversity of Cincinnati
“Vision trumps everything. Organizations are most effective when a well-
articulated and ambitious vision of the future exists.”
Nancy Zimpher, presidentUniversity of Cincinnati
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
70%
Forward-lookingForward-lookingForward-lookingForward-looking
Average
Sr. Execs 88%
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Over all the years we’ve been collecting this data, leaders consistently score
lowest in Inspiring a Shared Vision.
Over all the years we’ve been collecting this data, leaders consistently score
lowest in Inspiring a Shared Vision.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
7Trust is the
essential ingredient in teamwork.
7Trust is the
essential ingredient in teamwork.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“To be successful, I needed to develop a
cohesive and collaborative team, beginning with trust
as the framework.” Jill Cleveland, Apple, Inc.
“To be successful, I needed to develop a
cohesive and collaborative team, beginning with trust
as the framework.” Jill Cleveland, Apple, Inc.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Trust Rules!Trust Rules!1. You have to keep working
on trust and never take it for granted.
2. Sometimes trust breaks down. When it does, see rule #1.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Strongest Predictors of Trust in the Leader
Strongest Predictors of Trust in the Leader
• Common values among team members and the leader.
• Communicating a collective, values-driven vision.
• Consulting team members when making important decisions.
Source: N. Gillespie & L. Mann, “Transformational Leadership and Shared Values: The Building Blocks of Trust,” Journal of Managerial Psychology, 2004.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“. . . I contend, however, that all things being equal, we will
work harder and more effectively for people we like.
And we like them in direct proportion to how they make us
feel.”Irwin Federman
USVP
“. . . I contend, however, that all things being equal, we will
work harder and more effectively for people we like.
And we like them in direct proportion to how they make us
feel.”Irwin Federman
USVP
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
“I may not be the most knowledgeable person...
but I know how to get people to think well about themselves.”
Joyce CliffordBeth Israel Hospital
“I may not be the most knowledgeable person...
but I know how to get people to think well about themselves.”
Joyce CliffordBeth Israel Hospital
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
What questions
do you have?
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
THE SECRET TO SUCCESS
IN LIFE
THE SECRET TO SUCCESS
IN LIFE
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
How do we develop
leaders for the future?
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Love ‘em and
Lead ‘em!
Love ‘em and
Lead ‘em!
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
For more information on The Leadership Challenge.Call toll free: 1-866-888-5159
Email: [email protected]
All non-U.S. customers visit www.wiley.com
© James M. Kouzes & Barry Z. Posner. All Rights reserved.
Leveraging Leadership Across Generations
August 6-7, 2009Chicago, IL
The Renaissance Chicago HotelHR.com webinar attendees use Promo Code “TLCCO” for a
$99 Discount
REGISTER TODAY ATwww.leadershipchallenge.com/go/forum2009