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Everything I Know about User Experience Design I Learned from my Jewish Grandmother Charlie Levenson, Web Manager, MAC Instructor, PSU Multimedia

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As the Portland State University Digital Media Conference was preparing to wind up, and the long day end, with the wrap party to follow, I took the "Ignite Challenge" (20 slides, auto advanced over exactly five minutes) to liven up the day with a presentation of "development truths" under the title of "Everything I Know About User Experience Design I Learned from My Jewish Grandmother." It was fun.

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Page 1: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Everything I Know about

User Experience Design I Learned from my Jewish Grandmother

Charlie Levenson, Web Manager, MAC Instructor, PSU Multimedia

Page 2: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Mrs. Charles Samuel Levensonaka Mrs. Ethel ElliotBorn in Russia, 1906

Page 3: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Grandma's Lesson #1

Do unto others as you would have them do unto you.

or

Treat others as you would like to be treated.

Page 4: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

This is good news...

YOU – the developer – can be as good a test bed for your

user as anybody.

If it drives YOU crazy, you really shouldn't expose your

users to it.

Page 5: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

The inverse is not always true.

Don't assume The User knows everything you know.

Grandma's Lesson #2:

Not everybody

is as smart as you!

Page 6: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Grandma's Lesson #3

Be nice to the Handicapped

YES, she called them that.

Page 7: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Accessibility Matters

Language limitations (non-English)

Visual limitations (small fonts?)

Audio limitations (audio-only prompts?)

Color blindness (red/blue, others)

Learning disabilities (language level)

Physical limitations (mouse? touch?)

All user experiences should consider:

Page 8: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Grandma's Lesson #4

Clean up

after yourself

Page 9: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Two pieces of information.

Page 10: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Four pieces of information.

Page 11: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Grandma's Lesson #5

The Customer

Is

Always Right

Page 12: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

The USER is Never Wrong

The Interface is WRONG.

Page 13: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

The USER is Never Wrong

The Interface

is WRONG.

Photo by Kristen Johansen

Page 14: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Grandma's Lesson #6

Always Wear

Clean Underwear

Page 15: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Documentation and Process

An insurance claim

A lawsuit

An acquirer/VC doing due dilligence

Somebody else looking under the hood.

Because you never know when there could be:

Page 16: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Grandma's Lesson #7

Stop Staring

at that Screen, and

Go Outside

And Play

Page 17: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Improve your UX Design

Museum

Zoo

Library

Bookstore

Movies

Take your team to the:

Page 18: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Grandma's Lesson #8

Moderation In all Things

Options & Choices

Audio & Video

Bells and Whistles

Words

Page 19: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Grandma's Lesson #9

Chicken Soup

Is

Good for the

Body and Soul

Page 20: Everything I Know About User Experience Design I Learned from My Jewish Grandmother

Thanks Grandma.

You can never go wrong

with food.

@CharlieLevenson


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