EVERYONE BELONGS AT THE Y Member Handbook CONCORD FAMILY YMCA

Welcome ........................................................................................ 5

Hours of Operation ..................................................................... 6

Registration .................................................................................. 7

Membership Information ............................................................ 8

Volunteer Opportunities ............................................................. 9

Locker Rooms ............................................................................ 10

Child Watch ................................................................................ 11

Facility Features ........................................................................ 12

Wellness Center ................................................................. 13-14

Aquatics .............................................................................. 15-16

Child Development Center ...................................................... 17

Camps ........................................................................................ 18

Party & Facility Rentals .......................................................... 19

Social Responsibility ............................................................... 20

TABLE OF CONTENTS

The mission of the YMCA

is to put

Christian principles into practice through programs that build

healthy spirit, mind and body for all

WELCOME TO YOUR Y! Since 1852, the Concord Family YMCA has been committed to helping people develop their

potential in spirit, mind and body. You are now a part of a community of men, women and

children joined together by a shared commitment to nurture the potential of kids, promote

healthy living and foster a sense of social responsibility. At the Y, everyone is welcome and we

offer many programs that improve spirit, mind and body. No matter what your age or fitness

level, the Y has something for everyone. As a member, you will enjoy many privileges and added

value. We continuously strive to exceed the expectations of all those we serve. Each year, new

programs will be introduced along with changes and improvements made to existing programs

and our facility. You’ll find our staff to be supportive of your needs as we work together to pro-

mote our four core values of Caring, Honesty, Respect, and Responsibility.

As part of the Y community, you are entitled to the following benefits:

Early registration and Member pricing for all programs.

A complimentary one-hour wellness orientation and follow-up session with a Wellness Coach.

A wide variety of ongoing free group wellness classes including Indoor Cycling, Yoga, Pilates, Zumba®, and more.

Water exercise classes for adults and seniors.

Free use of Child Watch - for up to 2 hours per day for children.

A complimentary towel for day use, each time you visit the Y. Please return towels to collection bins when you leave each day.

Guest passes - the ability to bring family visiting from out of town, guests and prospective members with you to the Y. Restrictions apply, please see Member Services.

Free use of over 140 YMCAs in New England with the

New England Wide Reciprocity program.

Access to over 2,500 participating YMCAs worldwide.

See AWAY Program on page 4 for details.

Volunteer opportunities available.

HOURS & SERVICES SCHOOL YEAR HOURS (approx. Sept. 1 through July 1)

Monday - Friday: 5am - 10pm | Saturday: 7am - 10pm | Sunday: 9am - 8pm

SUMMER HOURS (approx. July1 through Sept.1)

Monday - Friday: 5am - 9pm |Saturday: 7am - 9pm | Sunday: Closed

*Please see Member Services for detailed program area schedules and hours.

HOLIDAY HOURS

Facilities close at 1pm in observance of the following holidays:

New Years Eve | Christmas Eve

Facilities will be CLOSED in observance of:

New Years Day | Easter Sunday | Memorial Day | Independence Day | Labor Day

Columbus Day | Veteran’s Day | Thanksgiving Day | Christmas Day

*The cost of a class will be pro-rated when falling on a holiday when the Y is closed.

The Concord Family YMCA does not permit tobacco use (including E-cigarettes)

on any YMCA properties. In addition, we are weapons, alcohol and drug free zones.

MEMBER SERVICES

We welcome you to find out about everything happening at your Y. Our staff offers guidance

regarding programs, classes, camps, registration, and facility schedules. Whenever you visit

the Y, please bring your membership card. Check-in is simple: just swipe your membership

card to open the gate. If you do not have your membership card, please bring photo ID with

you. Members and guests ages 12 and older entering the YMCA facilities must have valid

photo ID.

MEMBER FEEDBACK

Occasionally member surveys are conducted to evaluate how well we are doing.

Comment Cards are also available at Member Services at all times for you to provide feed-

back. Alternatively, you can email us at bbrown@concordymca.org. Your feedback allows us

to work together to better meet your needs and improve our programs.

Like us on Facebook for program and event updates:

www.facebook.com/ConcordYMCA

REGISTRATION PROGRAM REGISTRATION

Our classes or programs run in either 8 or 7 week sessions (Winter, Spring 1, Spring 2,

Summer, Fall 1, and Fall 2). You can find the Concord Family YMCA program directory online

at concordymca.org or in the program brochure found in the Welcome Center area. In the

brochure you will find information regarding current and upcoming Y programs. As a member,

our programs are available to you either FREE or at the discounted member rate. In an effort

to reduce paper waste we encourage members to use our program brochure electronically.

We ask that all members register for classes each session to avoid cancellation (if enrollment

is low the class will be cancelled).

WEB REGISTRATION

You can register online at concordymca.org:

Visit the registration section of concordymca.org

Select "Click Here" under "First-Time Users" box.

You will be prompted to enter and confirm your e-mail address. Your log-in and password

will be forwarded immediately to your e-mail address. (If you do not have an e-mail

address on file, contact a branch member service desk representative who can supply your

log-in credentials and update your e-mail address information.)

After you receive your log-in and password you may register for classes online.

Click here to register online for classes.

In the "Registered Users" box enter your login-in and password.

Select desired program or class.

PARKING

Parking is available on the street or in the metered garage. Parking meter effective hours are

8:00 am until 5:00 PM, Monday through Friday. Parking is free prior to 8:00 am and after

5:00 PM, as well as weekends and holidays.

BICYCLE PARKING

Bicycle Parking is available on the Warren Street sidewalk. Please provide your own lock.

MEMBERSHIP INFORMATION YOUTH VISITING THE YMCA WITH OUT A PARENT/GUARDIAN

Youth under the age of 13 are required to be supervised by an adult who is 18 years or older.

Youth who are 13 years and older are welcome to visit the Y without adult supervision (photo

ID is required of all members/guests 13 years and older). Visits to the Y are not intended to

provide a place for youth for a full day.

MEDICAL HOLDS

If you are not able to use the Y due to injury or illness, you may put your membership on a

medical hold when you provide a letter from your physician stating that you are unable to

perform regular activities at the Y. A medical hold will be placed on your account and you

will not be drafted. To restore your membership privileges, simply provide the Y with a note

from your physician stating you are physically able to return. See Member Services for more

information.

RELOCATING TO A NEW Y

If your life takes you away from the Concord Family YMCA we want to help you with your

transition to your new Y. A Welcome Center staff member can provide you with a letter of

good standing to take to your new Y requesting that your joiner fee be waived. However, be-

cause every Y is different, we cannot guarantee that they will honor this request.

MY Y is EVERY Y in New England

The Concord Family YMCA is proud to participate in the New England reciprocal program.

Your YMCA membership card will provide you free access to any YMCA membership facility in

New England. We are for healthy living and we want you to stay active and keep moving! Now,

we have made sure there is a Y wherever you are. So get out and explore New England, visit

friends and relatives, and remember to take your Y card with you!

AWAY PROGRAM - “ALWAYS WELCOME AT A YMCA”

The Concord Family YMCA also participates in the AWAY Program. If you are traveling and

want to visit a Y that participates in the AWAY Program, you can present your membership

card to access their facilities for a limited number of visits or reduced fee.

MEMBERSHIP REFUNDS AND CANCELLATIONS

You may cancel your membership at any time with a 30 day notice. To cancel, please notify

YMCA Member Services in writing to stop charges and membership. Cancellation requests

must be received in writing and include your signature. Memberships and membership dues

are nonrefundable.

VOLUNTEER OPPORTUNITIES

VOLUNTEER AT THE Y

The YMCA Concord Family YMCA is a

non-profit, cause-driven organization

with hundreds of volunteers who

provide leadership and stewardship.

Our cause is to strengthen

communities by committing each day

to youth development, healthy living

and social responsibility. When you

volunteer at the Y, you are taking an

active role in the creation of

meaningful, enduring change right in

your own neighborhood. We welcome

your talents and any time you can

offer. Please visit concordymca.org

to view volunteer opportunities and

download a volunteer application.

LOCKER ROOMS LOCKER ROOMS

Our facility has seven different locker rooms (women’s 18+, women’s 14+, girls, men’s 18+,

men’s 14+, boys, and family) for changing, showering and storing your items while you

workout. A limited number of lockers are available to be rented. Please check at the Welcome

Center for further information. If you are not renting a locker please do not leave your be-

longings in it overnight as they will be removed by our custodial staff at the end of each day.

We encourage you to bring and use padlocks to secure your belongings.

Children ages 4 and under may accompany an adult of the opposite gender into the locker

room.

Children ages 5 and older must use gender-appropriate locker rooms.

Family Locker Rooms are available for those needing assistance from a person of the opposite

gender.

Cell phone use is prohibited in the locker rooms.

Food and drink are prohibited in the locker rooms.

Our staff works hard to keep the locker rooms clean. You can help by:

Returning towels to the collection bins.

Returning seats and benches to their proper location.

Drying off in the shower area before returning to the locker area.

Drying wet counter tops after use.

Putting a towel under your feet prior to using foot powder.

Notifying staff if there are cleanliness or maintenance issues that need attention.

We want to keep you and your belongings safe! Below is some useful information in keeping

your valuables secure:

Lock your locker! Unlocked lockers are easy for anyone to access.

Don’t bring valuables to the Y. Only bring what you need to workout.

Instruct your children to use the lockers secured with padlocks to store belongings.

Use a security bag! Security bags for storing small items (i.e. keys, wallets, etc.) are available

FREE for you to store your items at the Welcome Center area.

CHILD WATCH One great service the Concord Family YMCA provides is FREE Child Watch. Child Watch was cre-

ated so parents can leave their children in a safe and friendly environment while they workout.

It is not an enrichment center, our staff are babysitters-not teachers. Child Watch is for children

ages 6 months to 6 years old. You may bring your children to Child Watch for up to 2 hours a

day while you exercise or participate in programs. Child Watch is available for those with Family,

Single Parent, Adult Memberships only. On your child’s initial visit to Child Watch, please com-

plete a registration form that provides staff information about your child.

Child Watch Guidelines

Child Watch is open Monday-Friday: 8:00am-1pm and 4:00pm-6:30pm and

Saturday: 8:30am-11:30am. We reserve the right to close the babysitting room if it is not

being utilized by 12:30pm or 6:00pm on weekdays and 11am on Saturday.

Parents may provide pre-made bottles for

infants. Bottles must be labeled and stored out

of reach from other children. If able, staff will

hold and feed infants.

Other than bottles for infants, no food is

allowed in the Child Watch area.

Occasionally, children in Child Watch

become upset. Staff will try holding,

soothing, and entertaining upset

children. If they are unable

to soothe an upset child for up to

10 minutes, they will contact

the parent to sign the child

out of Child Watch for the day.

Please pick up additional information

on Child Watch behavior and illness policies

at the Child Watch room.

FACILITY FEATURES PROGRAM AREAS BY FLOOR:

FIRST FLOOR

Lobby-Welcome Center

Child Watch (across from the elevator)

Birthday Party Room

Men’s 18+ locker room

Boy’s, Girl’s locker rooms

Family Changing room

SECOND FLOOR

Cardio room

Nautilus and Free weight rooms

Women’s 18+ and 14+ locker rooms

Men’s 14+ locker room

Pool observation deck

THIRD FLOOR

Small gym with climbing wall

Group exercise studio

Large gym

Squash Court

FOURTH FLOOR

Indoor cycling studio

Gym balcony

Youth strength training area

FIREHOUSE BUILDING

CHILD DEVELOPMENT CENTER

(located next to the main building on Warren Street)

Childcare-top two floors

Kydstop After School Program-bottom floor

Summer Day Camp Program-bottom floor

WELLNESS CENTER Our Personal Trainers and Group Exercise Instructors can assist you in reaching your health and well-being goals. We strongly suggest you take advantage of one of our free new member orientation sessions. Our Personal Trainers and Group Exercise Instructors are professionally trained and certified. They seek to provide answers to your fitness questions while providing information and guidance for you to feel comfortable using the Wellness Center. In order to effectively serve your needs, we offer orientations free of charge.

During these sessions you will be able to:

Consult with a Personal Trainer about your wellness goals.

Learn how to safely and properly operate the wellness equipment.

Create a plan to help you develop a healthier lifestyle through proper exercise and nutritional habits.

The Y is much more than a wellness facility. We schedule our Personal Trainers to be available in the Wellness Center to answer any questions you may have. Unlike many other fitness facilities, the Y’s Personal Trainers are not paid on commission. The Y offers additional personal training and small group options for a fee if you would like additional motivation and support to reach your goals. We also provide a wide range of small and large free group exercise classes. See the Welcome Center for more details.

GROUP EXERCISE PROGRAMS

Enjoy the variety of classes offered to meet your needs. Classes are available for all fitness levels and most classes are available free.

FREE-WEIGHT AREA

In order to provide a positive experience for everyone, the Y has the following expectations of all patrons:

Always use proper form and technique.

Use a spotter when necessary.

Please return all weights, bars, and other equipment to their proper locations.

Avoid using multiple stations at the same time.

Please clean exercise equipment after each use.

Offensive language, inappropriate behavior, horseplay, inappropriate dress or disrespect of others does not meet the mission of the YMCA and will not be tolerated.

Please store personal belongings in the locker room, in a locked locker or on a coat hanger located on the rack on the second floor.

WELLNESS CENTER WELLNESS CENTER RESPONSIBILITIES

In order to provide a positive experience, the Y expects the following of all patrons:

Appropriate modest dress is required. Closed-toed shoes, t-shirt or tank top, shorts or

sweats are acceptable. Sandals, bare feet, open-toed shoes, boots, sports bras without a

cover up, jeans and swimsuits are prohibited. Staff reserve the right to ask you to change if

your attire does not meet these requirements.

Please limit your cell phone conversations in the Wellness Center and while participating in

group exercise classes. If a cell phone must be used, please keep it on vibrate and move to

an area that won’t disturb others. Photos or videos may not be taken with

cell phones

or cameras.

Food and beverages (other than water) are

prohibited in the Wellness Center. The Y

encourages the use of re-sealable water

bottles during workouts.

Avoid using multiple stations at the

same time.

Please clean exercise equipment

after each use. Please spray cleaner

on paper towels and then wipe down

equipment, do not spray the

equipment directly.

Please limit your cardio workout

on equipment to 30 minutes when

others are waiting.

Offensive language, inappropriate

behavior, horseplay, inappropriate

dress or disrespect of others does

not meet the mission of the YMCA

and will not be tolerated.

Please store personal belongings in

the locker room secured with a lock

or in a small items locker.

Free security bags for small items are

available at the Welcome Center.

The YMCA does not allow non-Y

certified staff to conduct personal train-

ing for you or your guests in the facility.

AQUATICS WATER EXERCISE CLASSES

The Concord Family YMCA offers free Water Exercise classes to members. Check our facili-

ty's schedule for the class that best meets your needs. We encourage you to introduce

yourself to the instructor before class. They will be able to spend additional time explaining

the exercises, so you will have a positive experience.

SAFETY

For your health and safety, all Y aquatic activities are supervised by trained

lifeguards. Our aquatic center is regularly inspected by the local

Health Department to ensure we provide the highest

levels of safety for everyone. YMCA Lifeguards are

trained to prevent injuries in the water and on the

pool decks. They are available to provide aid as

needed. Your cooperation with the lifeguards is very

important and greatly appreciated.

Our guards, designated by their YMCA staff

shirts, will be happy to assist with any of

your questions or concerns. State law

requires that everyone take a soap

shower before entering the pool.

AQUATICS STEAM ROOMS

The YMCA has steam rooms.

They are located in the women’s 18+ and men’s 18+ locker rooms.

Steamroom users must be 18 years and older.

The maximum capacity in each steam room is 4.

Swimsuits or towel wraps are required.

Please limit your use to 15 minutes on each occasion.

Those with existing medical conditions should consult a physician before using the sau-

na or steam room.

Nobody with a communicable disease may use the saunas or steam room.

Women who are, or may be, pregnant should seek advice of a physi-

cian prior to using the sauna or steam room.

In case of an emergency the closest first-aid kits and emergency

phones are located in the lifeguard offices.

If the steam generator fails to operate please notify a Welcome

Center staff member. Do not try and fix the issue yourself.

AQUATIC AGE RESTRICTIONS

Children ages 9 and under must have an adult with

them IN THE POOL AREA.

Children ages 6 and under must have an adult with

them IN THE WATER AT ALL TIMES.

All children that are not potty-trained must wear appro-

priate swim diapers or fitted plastic pants. Standard dia-

pers are prohibited. Swim diapers are available for purchase

at Member Services.

Appropriate modest swimwear is mandatory in the pool

area. Jeans or cut-offs will not be allowed. Aquatics staff

reserve the right to ask you to change if your

swimwear does not meet these requirements.

A cleansing soap shower is required before entering

pools.

Individuals with ear-length hair or longer must

wear a swim cap or tie back their hair.

Street shoes are not allowed on the pool

deck.

CHILD DEVELOPMENT CENTER

FULL DAY CHILD CARE:

For the times you can’t be there yourself, the Concord Family YMCA’s Child Development Center

supports your efforts to nurture your child’s healthy development. We are dedicated to providing

programming that is educational in focus through environments and activities designed to stimu-

late the cognitive, social, emotional and physical growth of young children ages 1 year to kinder-

garten.

We are state licensed plus. Licensed plus is a quality rating program system that recognizes NH

child care programs for efforts to improve the quality of care for young children and rewards pro-

grams that strive to improve their practices and staff qualifications. At our Child Development

Center our staff members are partners with parents and other caregivers working together to help

children grow up healthy, happy and strong.

Hours of Operation: Monday - Friday, 7am – 5:30pm

AFTER SCHOOL CARE (KYDSTOP):

Our nationally recognized after school program meets the needs of the working family and keeps

your child learning after the school bell rings. Have your child spend the afternoon with us.

We promote physical activities daily! Our caring, professional staff will lead your child as they get

to select from daily activities choices such as: swimming, arts & crafts, homework support, and

gym time.

As a member of our after school program your child will take part in our “Fun & Fit Program,”

which will allow your child to develop the knowledge, attitude and skills they need to maintain a

healthy active life-style.

KYDSTOP SATELLITE SITES:

We are proud to offer our KYDSTOP program at Abbot Downing School in Concord,

Glimanton Elementary, Boscawen, Penacook, Loudon & Webster Schools (Penacook and Webster

students are bussed from Boscawen in the morning and to Boscawen in the afternoon).

CAMPS SCHOOL VACATION CAMPS

When school is out, the Y is in. The Concord Family YMCA provides a safe and enriching

environment for children during school break weeks. . Rest assured, your child will be well taken

care of while having fun during those out-of-school hours. Check out our website to find what

trips and activities are planned for those weeks.

SUMMER DAY CAMP

INTRODUCING CAMP MOWKAWOGAN

To name our camp, we tipped our hats to the past and chose a word from the local Native

Americans, but wanted to look to the future at the same time. After much debate we chose the

name MOWKAWOGAN—the Abenaki word meaning community. Our camp introduces campers to

traditional summer camp activities, and helps to prepare our youth as they discover, learn and

grow becoming active members in today’s community.

Day camp like many Y programs, is about learning skills, developing character and making

friends. But few environments are as special as summer camp, where

kids become a community as they learn both how to be more

independent and how to contribute to a group as they engage in

physical, social and educational activities. Every new experience

comes with a chance to learn and grow.

At the Y, we strive to give every child and teen opportunities

to test their own limits and explore their potential.

SUMMER ENRICHMENT—SPECIALTY SPORTS CAMP For kids who have completed 3rd-8th grade

Our sports camps are centered on fun, skill

development and fitness. Camp will also take

advantage of the outdoors by utilizing the Ab-

bot—Downing fields. Campers will be grouped by

age and abilities. Campers will not only play games,

but work on building fundamental skills, teamwork

and game specific strategies.

Visit our website to find out the latest news

about Concord Family YMCA camps.

www.concordymca.org

PARTY & EVENT RENTAL Are you planning a birthday party, corporate event, church outing, or family get together?

The Concord Family YMCA is a great place to host your event! We offer a variety of party

and rental options to accommodate your needs.

KIDS PARTYS

Party options include:

Pool parties for all ages.

Climbing Parties on our towering 30-foot indoor rock climbing wall.

Sports Parties with 1 hour of activities.

EVENTS

We are pleased to offer you a place to gather with your group,

or to participate in programs or activities together. Non-profit

or governmental organizations are welcome to host an event

or make reservations regarding activities such as:

School Field Trips

Group Swim Lessons

Dance Lessons

Scout Activities

Church/Youth Group Events

Pool Rentals

Late Night/Overnight Events

Meetings/Trainings/Seminars

For more information: 603-228-9622

or email Javier Urias at jurias@concordymca.org

SOCIAL RESPONSIBILITY Giving back and providing support to our neighbors

When you give to the Concord Family YMCA, you continue to strengthen our community and

move us all forward. Financial assistance keeps the Y available for kids and families who

need us most. We count on the generosity of our members and community to help people

of all ages and from all walks of life be more healthy, confident, connected, and secure.

When you give the Concord Family YMCA, your gift will have a meaningful, enduring impact

right in your own neighborhood.

FINANCIAL ASSISTANCE

Financial assistance is available for program, membership, and child care fees. The Concord

Family YMCA’s generous supporters enable us to make the “Y” experience available to all,

regardless of ability to pay. For information or a financial aid application please contact

the Welcome Center. We are a 501C (3) charitable organization.