evaluation of information services
DESCRIPTION
Evaluation of Information Services. Context. Topics of Day. Mission Vision Goals and Objectives. Standards Types of Metrics Input Output Performance Customer-related Outcomes (impacts). Mission. - PowerPoint PPT PresentationTRANSCRIPT
CONTEXT
Evaluation of Information Services
Topics of Day
MissionVisionGoals and
Objectives
StandardsTypes of Metrics
Input Output Performance Customer-related Outcomes (impacts)
Mission
Indicates what the institution does (is)—a philosophical statement that broadly sets forth areas perceived to be important to the organization. Such statements are value assessments of what the organization should be doing
Separates the institution from its peers
Mission Statement
Focus on the presentA mission statement should guide decision-makingFor research, this includes:
What to study How to study How to use results How to communicate findings/ results
Vision
AspirationConcentrates on the futureProvides motivations/ inspirationsNot what we do now, what we plan/ hope to
do.
Mission & Vision
Many are on the Web for both institutions and libraries
http://midhudson.org/department/member_information/missions.htm
Example: Mission
The Howland Public Library provides materials and services to help community residents obtain information meeting their personal, educational and professional needs. Special emphasis is placed on supplying adults with current reading materials; on providing reference services to students (at all academic levels) and other information seekers; and on making facilities available for local individuals, organizations and agencies to do community work. The library serves as a learning and activities center for all residents of the Beacon School District.
Harold Bee Library Brigham Young University
Offers a vision statementTwo Mission statements
General Library Library Web Site
http://www.lib.byu.edu/missions.php
Goals & Objectives
Goals Long-range statements of
activity areas (usually 3-5 years) and suggest activities that will receive priority for organizational resources
May focus on collections, services, and administration
Objectives Are measurable,
challenging, time-limited, and clearly understood
Standards External
benchmarks Library Accreditation
organizations
Example: Goal/objectives
University of Florida, George A. Smathers Library
1. Optimize Delivery Of Library Resources And Services a) Build and manage library collections in support of
academic programs (Develop collections consistent with funding)
b) Provide timely access to requested materials c) Simplify search/discovery of library resources d) Build Digital Library infrastructure e) Build the information literacy/library instruction program f) Increase library outreach and marketing efforts g) Undertake systematic review of reference services
designed
Example: Goals and Objectives
I.A At an inflation-adjusted base of $8,170,000,
review the cancellation program to adjust actual expenditures for serials and monographs
In light of a one-time $500,000 addition to the materials budget, implement desiderata list in conjunction with faculty and program needs
Review the local results of the OCLC WorldCat Collection Analysis Service in preparation for a CSUL-wide initiative for coordination in building collection resources
Review ILL transactions as indicators for materials acquisition
Standards & Measures
Quality(examples)
Collections
Staff
Management
LeadershipServices
Facilities, equipment
Programs
Instruction, teaching,
Fostering learning
Examples of Quality Areas for Libraries/Archives
Measurement Questions
1. How much?2. How many?3. How economical?4. How prompt?5. How accurate?6. How responsive?7. How well?
1. How valuable?2. How reliable?3. How courteous?4. How satisfied?
Four Perspectives
1. The institution and the communities served in the life of the library/archives
2. The library/archives and academic departments and programs in the life of the institution
3. The library/archives, department/ program, and institution in the life of the user/customer
4. The library/archives, program/ department, and institution in the life of stakeholders
Library/ Archive Perspective
Questions How Much How Many How Well
Perpsective Productivity Efficiency Effectiveness
User Perspective
Questions How Well? How Satisfied? How Responsive?
Perspective Service Quality Satisfaction
Institution Perspective
Questions How Well? How Much? How Many? How Efficient?
Perspectives Effectiveness Efficiency
Stakeholder Perspective
Questions? How Well Meeting
Expectations
Perspectives Outcomes
Student Outcomes Student Learning
Outcomes
Types of Metrics
Input*Output*Performance*
*Might be presented in a cost-benefit context
Customer-relatedOutcomes
Student outcomes Student learning
outcomes Other types--impacts
Performance Indicators
Exampleshttp://equinox.dcu.ie/reports/pilist.html
Percentage of the population reached by electronic library services
Number of sessions on each electronic library service per member of the target population
Number of remote sessions on electronic library services per member of the population to be served
Number of documents and entries (records) viewed per session for each electronic library service
Cost per session for each electronic library service Cost per document or entry (record) viewed for each
electronic library service Percentage of information requests submitted
electronically Library computer workstation use rate
Cost Analyses
Cost-benefit analysis: The economic efficiency of a program expressed as the relationship between costs and outputs (or outcomes), usually measured in monetary terms
Cost-effectiveness analysis: The efficacy of a program in achieving goals/objectives (or outcomes) in relation to program costs
How to Get Your Money’s Worth
Mildred F. Sawyer Library at Suffolk University
If you study in the library for one hour per week
Total value for the academic year= $16.44
How did they calculate this?http://www.suffolk.edu/sawlib/faq.htm#anchor13268