evaluating which program model works best for you · global vendor management system (vms)...
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© 2012 Crain Communications Inc
Thought Leadership:
Evaluating Which Program Model WorksBest for You
Moderator: Anne Osty, VP, Sales & Marketing,Staff Management | SMX
Panelists: Margie Durham, Director, HR Talent Services, Dell Inc. Lisa McKillop, Sourcing Manager, Raw Materials and Facilities,
Pittsburgh Glass Works LLC (PGW)
Sponsored by:
Thursday, Sept. 20 | 2:15 pm | Room 304
Confidential and proprietary © 2012 Staff Management | SMX
CWM Program OptionsEvaluating Which Program Model Works Best for You
September 20, 2012
Confidential and proprietary © 2012 Staff Management | SMX
Anne Osty
Vice President of Sales & Marketing
Today’s Discussion:CWM Program Options
•Dell’s Global Contingent Labor Strategy•PGW’s Key Drivers for Contingent Workforce Management•Discussion & Audience Questions
Confidential and proprietary © 2012 Staff Management | SMX
Solving The Global Contingent Labor Challenge
Margie Durham, Director, Talent Services
Confidential and proprietary © 2012 Staff Management | SMX
The Global Contingent Labor Challenge
Disparate ways to acquire:
MSP Program(US ,Canada, India, UK, Ireland, Mexico,
Panama, Chile, Columbia, Canada)
Statement of Work (SOW)
Direct Temp Agency Hire Multiple Partner/Resource Management Groups
Variation in rates for similar skills
Poor Manager Experience
Limits buying power potential
Lack of Overall Visibility
LimitedGovernance
This leads to a number of challenges and risks
Non-Employee Categories
Independent Contractor* Assigned Workers* Consultants* Statement of Work*
Outsourced Provider (OSP) General Services
Focu
s A
rea
In 2005, Dell begin implementing a contingent labor solution & since then has been working on globalization & standardizing that solution with the changing business strategy & increased demand for contingent labor.
Dell needs to enhance its contingent labor strategy.
Talent Services
Confidential and proprietary © 2012 Staff Management | SMX
Our Global Contingent Labor Solution Plan
Talent Services
Benefits
Core PillarsGlobalization Technology Governance Program & Change
Management
Implement a single global Vendor
Management System (VMS)
Establish governance model to gain
compliance and mitigate risk
Manage branding, education, adoption,
sponsorship, andstakeholder alignment
Define and implement global labor solutions
• Enhanced user experience• Overall visibility & tracking• Risk mitigation
• Maximize value• Grow strategic partnerships• Flexible solutions that meet business needs
Build a Global Labor Solution that provides flexibility, value and risk mitigation.
Single destination/path to acquire labor
Standardized process based on labor
category Increased value through
strategic partnerships
Improved Business
ControlsDifferentiate
Dell in contingentlabor marketplace
Our
Mis
sion
How
we
will
exe
cute
Exp
ecte
d R
esul
ts
Confidential and proprietary © 2012 Staff Management | SMX
Global Contingent Labor Category ProgramsInternalContingent Labor
Customer Facing Contingent Labor
Customer Facing Managed Deployments
IndependentContractor
Statementof Work
Definition Staff Aug resources, paid by time & expenses for internal needs.
Staff Aug resources, paid by time & expenses for billable work to external clients
Client deployment resources can be paid by time orproject. Partners maintain a worker bench for fast deployment
Individuals operating as an entity paid by time or deliverables for external billable or internal needs
Milestone/deliverable based contract with a supplier to deliver an end product or solution
Business Utilization All Non-Services Services Services All All
Current State Established Established New New Established
Evolution Optimization Optimization Transformation Transformation Transformation
CurrentInternal Contingent Labor
Customer Facing Managed Deployment
Customer Facing Contingent LaborAcq
uisi
tion
Met
hods
Internal Contingent Labor
Labor Categories
Re-alignment of contingent labor category programs provides business flexibility, mitigates risks & gains cost effectiveness.
Customer Facing Contingent LaborIndependent Contractors
Statement of Work Independent Contractors
Statement of Work
Shifting Contingent Labor Category Mix
Future
Labor Categories
Internal Contingent Labor
Talent Services
Confidential and proprietary © 2012 Staff Management | SMX
Lisa McKillopSourcing Manager, Raw Materials & FacilitiesPittsburgh Glass Works (PGW LLC)
Responsible for $110M in critical raw materials & services spend inclusive of contingent labor and managed staffing
•9 facilities across the United States and Europe•100+ automotive replacement glass branches
Confidential and proprietary © 2012 Staff Management | SMX
Key PGW Drivers for Contingent Workforce Management
• Maximize return on workforce investment• Quick deployment of new services, improved agility• Limited resources to devote to screening, recruiting, onboarding, and offboarding• Flexibility to adjust to changes in business cycle without adding/shedding
permanent positions, provides ability to overcome short-term capability deficiencies• Provides a method to accommodate the impact of hiring restrictions
Confidential and proprietary © 2012 Staff Management | SMX
Key PGW Stakeholders
Executive VP & COO
VP of Manufacturing
VP of Manufacturing VP of HR VP of
Procurement
Confidential and proprietary © 2012 Staff Management | SMX
PGW Contingent Workforce Management Models
ManagedServices
Hybrid Vendor on Premise (VOP)
MasterSupplier
Outsourcedworkforce management with responsibility for labor delivery, process management and results.
VOP program with some aspects of a Managed Services program - responsibility for production & quality metrics.
On-sitemanagement of contingent workforce.
National branch-based master supplier program supports automotive staffing branches.
Confidential and proprietary © 2012 Staff Management | SMX
100+ Automotive Replacement Glass BranchesMaster Supplier
Canada
USA
Alliston, ONPGW Satellite: AssemblyManaged Services
PGW Contingent Workforce Management -Locations
Managed Services
Hybrid
Vendor on Premise
Master Supplier
O’Fallon, MOPGW Satellite: AssemblyManaged Services
Talladega, ALPGW Satellite: AssemblyManaged Services
Mid Ohio, OHPGW Satellite: AssemblyManaged Services
Evart, MIPGW OEM: FabVendor on Premise
Chillicothe, OHPGW: DistributionVendor on Premise
Berea, KYPGW ARG: FabHybrid
Tipton, PAPGW OEM/ARG: FabVendor on Premise
Confidential and proprietary © 2012 Staff Management | SMX
Discussion